Report: First test ride home from work for the commute

In "]news:[email hidden], doobrie <[email hidden]> typed:

Quoted message said:

the first few miles were probably the hardest, within half a mile theres a fair hilly section and
whilst i pushed myself up it by the top i wish id just walked as it was really tuff.

It'll get easier with time, and pretty quickly you'll find

Quoted message said:

then just after going thrugh brownhills high street the small hill defeated me .... so i walked up
a bit then got back on and carried on

A couple of minutes stop and then carry on has a surprising effect

Quoted message said:

so the question - would this be covered under warranty?

2. if comes under warranty how are halfords repair departments? just thinking of turn around time
here for my next ride ;(

I'd have a good go at them for not putting it on properly in the first place and get them to replace
it with a new one under warranty. The crank taper will almost certainly have been damaged and simply
putting it back on will not do. OTOH many Halfords staff don't have a clue and they'll probably do
it wrong again.

Quoted message said:

either way i enjoyed the ride if not the walk for the last few miles and it proves its within my
distance and road wise it felt good and its going to really get me fit as its not at all flat and
is just basically a series of gradients, some bigger than others

so a sort of sucessful [censored] of a ride! 😉

It wouldn't be such fun looking back if it had been a doddle.

Tony

--
"I don't want to achieve immortality through my work. I want to achieve immortality through not
dying." Woody Allen

doobrie said:

Well, do you want the good news ... or the bad?

lets start with the good:-

i made it home .. 15.22 miles.

*excellent* good on you.

Quoted message said:

now lets expand a little with the bad:-

it took 1 hour 44 minutes ... which was more than i expected ... heres why

Snip average commute story - it will get easier!

Quoted message said:

the bloody thing fell off - the left arm holding the pedal just fell off
- id gone over the brow of the hill and was coming to a stop anyway to check it out ...all i
thought was, how %'';@@:%$^%#### typical !

Bugger!!

Quoted message said:

the left arm where it would join the axle (not sure im using right terminology here) isnt exactly
square and nicely machined as you'd expect anymore and on top of this the axle the arm fits to
also doesnt look quite as machined as it should be anymore which leads me to a few questions ....

The arm is the crank, the axle is indeed the axel and is part of the bottom bracket. In this case it
sounds like a "square tapered" bottom bracket and crankset. Exactly the same as mine which was
causing me grief not so long ago. (see thread to come).

Quoted message said:

1. i bought the bike from h*lfords end of may and have only started using it really over the last
month. ive been on it id say several times and have clocked up less than 100 miles. it comes
with a first service which can be taken within the first 3 months ... i was going to get this
done next week before i went on holiday and before the 3 months was up.

so the question - would this be covered under warranty?

Guess that depends on how nice the people at Halfords are feeling. Certainly they should try and
sort it, quite probably the crank will go on the bracket and be nice and tight again, but then
again, it might be knackered.

Quoted message said:

2. if comes under warranty how are halfords repair departments? just thinking of turn around time
here for my next ride ;(

It's not a big job - even removing crankset and bottom bracket and replacing both we're talking
about less than an hour.

Quoted message said:

3. if not covered under warranty is this likely to be an expensive repair as id say the axle and
the left arm needs replacing now?

well a deore bottom bracket and (3 ring) crankset will set you back between 40 and 60 quid depending
where you buy from. Obviously cheaper goods will be cheaper, but not necessarily much. Single ring
like you have, not sure.

Quoted message said:

4. if not covered by warranty and i get it repaired by LBS would it be expensive for them to
replace both/all the crank section for one with 2 rings to give me a better range of gears (for
those nasty hills!)

see above

Quoted message said:

5. anything else you can think of that i havent asked under these circs!

Given the fact Halfrauds is run by the generally clueless, I'd be very tempted to take it back, ask
them nicely to examine and repair/replace. If they do, then fab, if not I'd start questioning
whether indeed the bike was sold as fit for it's purpose. You might mention that perhaps they had
failed to assemble the bike correctly and that would be dangerous, surely they have a care fo duty
to their customers etc and lastly, statutory rights as a consumer. You could even mention the fact
that right now you're saving a wodge load of cash to upgrade, dangle the carrot to give you good
service so to speak.

You'll likely scare them somewhat into helping you out, or not, in which case you'll not be going
back. Being ex retail management, the statutory rights is always an ace card from the consumer point
of view, when they start arguing the toss with you, or telling you it's not warranty etc produce
your receipt, turn it over and point to the bit mentioning statutory rights, or if it's not there it
should be on display somewhere. Most except the manager perhaps won't even have a clue what those
rights are!

Quoted message said:

either way i enjoyed the ride if not the walk for the last few miles and it proves its within my
distance and road wise it felt good and its going to really get me fit as its not at all flat and
is just basically a series of gradients, some bigger than others

Excellent - my journey is one gradient, slight but 3 miles each way. HArd in the morning, fast in
the evening.

Quoted message said:

so a sort of sucessful [censored] of a ride! 😉

But don't you feel good for it! 🙂

--
DNc

Quoted message said:

But don't you feel good for it! 🙂

sure do ... just want to get the bike back up and running soon as poss so i can tackle it again

wondering if i can take it to any h*lfords as the one near work is a bike hut and would be handy as
could ride back day i collect it

Doesnotcompute <[email hidden]> wrote: ( doobrie wrote: ) > 5. anything else you can think
of that i havent asked under these circs! ( ) Given the fact Halfrauds is run by the generally
clueless, I'd be very ( tempted to take it back, ask them nicely to examine and repair/replace. ) If
they do, then fab, if not I'd start questioning whether indeed the ( bike was sold as fit for it's
purpose. You might mention that perhaps ) they had failed to assemble the bike correctly and that
would be ( dangerous, surely they have a care fo duty to their customers etc and ) lastly, statutory
rights as a consumer.

I know it takes forever to tighten a crank, and all, but... I rescued someone the other night when
his left crank fell off. How often does a newish bike fall apart like that? (His was from a Cycle
King, for what it's worth, which was probably ot very much.)

He was mildly amazed that I was carrying the right sized socket, but that was because it is less
than a month since I serviced the bottom bracket and I'm still tightening.

doobrie said:

Quoted message said:

But don't you feel good for it! 🙂

sure do ... just want to get the bike back up and running soon as poss so i can tackle it again

wondering if i can take it to any h*lfords as the one near work is a bike hut and would be handy
as could ride back day i collect it

I don't see why you couldn't take it to any Halfrauds branch - I don't think they are franchises -
maybe give the bike hut a call - certainly I'd choose a bike hut vs a standard shop if I had a
choice AND it was more convenient.

--
Dnc

doobrie said:

Quoted message said:

But don't you feel good for it! 🙂

sure do ... just want to get the bike back up and running soon as poss so i can tackle it again

wondering if i can take it to any h*lfords as the one near work is a bike hut and would be handy
as could ride back day i collect it

I'd go for the bikehut one, but thats cause i work there. Just out of interest which bike is it.
A word of warning though make sure its someone that actually works on the bikehut that you talk
to (most have bright orange and black t-shirts on) if in doubt as to the knowledge of the member
of staff in question just ask some technical related questions. In our store all of the bikehut
staff are cyclists with a mix of chosen machine from roadies to trials. Also which is the store
in question?

Cheers Michael

--
Michael Kent

There are only 10 types of people in this world. Those who understand binary,... and those that
don't Remove Shaggy's best friend to reply

doobrie said:

the bloody thing fell off - the left arm holding the pedal just fell off

ISTR you mentioned elsewhere wanting more gears?

If you rejected the bike as not of merchantable quality you could take the refund as a contribution
to the next much-geared replacement? Of course, if you injured yourself in the incident they might
be more accommodating when they see the bandaged limb. I assume your injury has necessitated
bandaging?

doobrie said:

the bloody thing fell off - the left arm holding the pedal just fell off

Oh my gawwd!

...........

Quoted message said:

so the question - would this be covered under warranty?

This would be covered under the Sale of Goods Act. Bike "not fit for the purpose", etc. The crank
could not have been tightened properly in the first place and Halfords should not have sold it like
that. Assuming the bike was bought recently, you are at least entitled to a new crank without charge
for parts or labour.

Quoted message said:

2. if comes under warranty how are halfords repair departments? just thinking of turn around time
here for my next ride ;(

3. if not covered under warranty is this likely to be an expensive repair as id say the axle and
the left arm needs replacing now?

Can't be repaired if crank is damaged - as it would be if ridden when loose. If it were mine I would
not want any attempt to repair it and would demand a replacement.

Quoted message said:

4. if not covered by warranty and i get it repaired by LBS would it be expensive for them to
replace both/all the crank section for one with 2 rings to give me a better range of gears (for
those nasty hills!)

The cheaper cranksets aren't all that expensive but there will be complications. May require a
different bottom bracket, and you'll need a front derailleur. Won't be possible at all if bike has
hub gears.

~PB

"doobrie" <[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

Well, do you want the good news ... or the bad?

lets start with the good:-

i made it home .. 15.22 miles.

now lets expand a little with the bad:-

it took 1 hour 44 minutes ... which was more than i expected ... heres why

the first few miles were probably the hardest, within half a mile theres a fair hilly section and
whilst i pushed myself up it by the top i wish id just walked as it was really tuff.

anyway, the next few miles werent too bad ... i was going along fairly slowly as the first few
miles which were quite hilly had taken their tole. i navigated a couple of islands that i thought
were going to be fairly difficult but in reality turn out to be fairly straight forward if wits
kept about oneself.

then just after going thrugh brownhills high street the small hill defeated me .... so i walked up
a bit then got back on and carried on - still not bad and actually felt refreshed again so onto
the 50mph 3 mile section i wasnt looking forward to ... it was fine, actually enjoyed that section
as found some more in the legs and the ride was good

anyway, sometime around mile 11 i was going uphill .. nothing major but a long loooong gradient
and it was then my pedalling didnt feel quite right .. couldnt put my finger on it, wasnt sure at
first if was a strange noise or a knock or what ... a little further on and i thought id bent my
pedal as it didnt feel quite straight and then i realised what was happening - the left arm felt
as though it had a dodgy coterpin (going back to my old days as a kid id had a few of those) and
then without much further warning .........

the bloody thing fell off - the left arm holding the pedal just fell off
- id gone over the brow of the hill and was coming to a stop anyway to check it out ...all i
thought was, how %'';@@:%$^%#### typical !

anyway ... i didnt have a tool that could tighten this and ended up walking the bike/rolling down
hills to get home and i got home in the time of 1 hour 44 minutes

it felt fine on the 20 mile ride on the weekend and for the first 10 mile of this ride was fine
too ... i dont ride out of the saddle either so surprised it happened at all ... but i spose
maintenance is maintenance is maintenance!!

the left arm where it would join the axle (not sure im using right terminology here) isnt exactly
square and nicely machined as you'd expect anymore and on top of this the axle the arm fits to
also doesnt look quite as machined as it should be anymore which leads me to a few questions ....

1. i bought the bike from h*lfords end of may and have only started using it really over the last
month. ive been on it id say several times and have clocked up less than 100 miles. it comes
with a first service which can be taken within the first 3 months ... i was going to get this
done next week before i went on holiday and before the 3 months was up.

so the question - would this be covered under warranty?

2. if comes under warranty how are halfords repair departments? just thinking of turn around time
here for my next ride ;(

3. if not covered under warranty is this likely to be an expensive repair as id say the axle and
the left arm needs replacing now?

4. if not covered by warranty and i get it repaired by LBS would it be expensive for them to
replace both/all the crank section for one with 2 rings to give me a better range of gears (for
those nasty hills!)

5. anything else you can think of that i havent asked under these circs!

either way i enjoyed the ride if not the walk for the last few miles and it proves its within my
distance and road wise it felt good and its going to really get me fit as its not at all flat and
is just basically a series of gradients, some bigger than others

so a sort of sucessful [censored] of a ride! 😉

Nice one doobs! One thing I have found is that after 2-3 days of commuting it does seem to get
harder - im in that patch right now but im not going to give up because once im through it, it WILL
begin to get much easier (i hope).

It quite amazing how much good a 2 mins stop does you - i have to cross 4 or 5 junctions on my way
into work and if the man is on red and i have to stop, my energy levels do seem to fill up very
quickly indeed! then im set again.

My total round trip commute is only 16 miles but same as you say im thinking of the fitness AND the
extra money ill save when i can finally get rid of my car!

In "]news:[email hidden], Geraint Jones
<[email hidden]> typed:

Quoted message said:

He was mildly amazed that I was carrying the right sized socket, but that was because it is less
than a month since I serviced the bottom bracket and I'm still tightening.

In which case you did not tighten it enough in the first place. Use a torque wrench if you have one
but otherwise the best description I have come across of how tight to do it up is "B*st*rd tight"

Tony

--
"I don't want to achieve immortality through my work. I want to achieve immortality through not
dying." Woody Allen

apparantly i can take it to any h*lfords store so i'll drop it into the one with bike hut near work
tomorrow morning ... he just asked me to bring receipt along and mentioned id probably been riding
it whilst it was loose so may now be damaged and need replacing

it definately does need replacing looking at it but as for riding it loose it only felt loose less
than a minute before it fell off, otherwise id have not ridden it at all and to me it felt as though
the pedal had bent slightly but then im a newbie!

there was no mention of warranty repair so will wait until i take it in tomorrow to have that
discussion - hopefully shouldnt be a problem

im fine with a repair as i quite like the bike, apart from its lack of gearing .... i guess
rejecting the bike under not fit for the purpose and replacing with the pioneer 140 model (paying
the £ difference) would solve my gearing problem but im not very good with those sorts of
confrontation arguments even if technically its my right ... and would opting for a replacement bike
in the same range negate the rejection under not fit for the purpose! 😉 or do you ask for a refund?

.... any h*lfords staff reading care to comment?

what tool do i need to tighten this area, some sort of socket wrench, are they generally one size
fits all or need to spec for the bike?

and realistically how often should this be tightened

In article <[email hidden]>, [email hidden] says...

Quoted message said:

doobrie said:

the bloody thing fell off - the left arm holding the pedal just fell off

ISTR you mentioned elsewhere wanting more gears?

yes, would be nice - not a major gripe but one of those niggles

Quoted message said:

If you rejected the bike as not of merchantable quality you could take the refund as a
contribution to the next much-geared replacement? Of course, if you injured yourself in the
incident they might be more accommodating when they see the bandaged limb. I assume your injury
has necessitated bandaging?

funny you should mention injury as i did injure myself when the crank fell off ... its a cut about
an inch across on my lower left calf and sooooo deep! ok, well ... not deep at all and at most
warranted a plaster

is it really grounds for rejecting the bike or is it a grey area for maintenance ... how often
should this area be tightened or is it one of those not neeeded unless it feels loose things? ....
well, it feels a bit loose at the moment 😉

Quoted message said:

Nice one doobs! One thing I have found is that after 2-3 days of commuting it does seem to get
harder - im in that patch right now but im not going to give up because once im through it, it
WILL begin to get much easier (i hope).

ive just read your post on why it got harder for you 😉

Quoted message said:

It quite amazing how much good a 2 mins stop does you - i have to cross 4 or 5 junctions on my way
into work and if the man is on red and i have to stop, my energy levels do seem to fill up very
quickly indeed! then im set again.

yes, i was going up the hill and just gave in ... but continued walking so not a total stop ... only
walked about 50 yeards and then carried on until me bike broke!

Quoted message said:

My total round trip commute is only 16 miles but same as you say im thinking of the fitness AND
the extra money ill save when i can finally get rid of my car!

ive tried getting rid of my car already (as have a company van now) ... ive an R plate 2.0lx mondeo
ive been trying to sell but no one seems interested ... ive tried various mags and auto trader and
priced it much lower than parkers guide too but still doesnt seem to want to leave, OT i know but
does anyone know a good way to sell a car!

"doobrie" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

Quoted message said:

Nice one doobs! One thing I have found is that after 2-3 days of

commuting

Quoted message said:

Quoted message said:

it does seem to get harder - im in that patch right now but im not going

to

Quoted message said:

Quoted message said:

give up because once im through it, it WILL begin to get much easier (i hope).

ive just read your post on why it got harder for you 😉

Quoted message said:

It quite amazing how much good a 2 mins stop does you - i have to cross

4 or

Quoted message said:

Quoted message said:

5 junctions on my way into work and if the man is on red and i have to

stop,

Quoted message said:

Quoted message said:

my energy levels do seem to fill up very quickly indeed! then im set

again.

Quoted message said:

yes, i was going up the hill and just gave in ... but continued walking so not a total stop ...
only walked about 50 yeards and then carried on until me bike broke!

Quoted message said:

My total round trip commute is only 16 miles but same as you say im

thinking

Quoted message said:

Quoted message said:

of the fitness AND the extra money ill save when i can finally get rid

of my

Quoted message said:

Quoted message said:

car!

ive tried getting rid of my car already (as have a company van now) ... ive an R plate 2.0lx
mondeo ive been trying to sell but no one seems interested ... ive tried various mags and auto
trader and priced it much lower than parkers guide too but still doesnt seem to want to leave, OT
i know but does anyone know a good way to sell a car!

LOL well i just KNOW i am going to have problems selling my Fiesta Xr2i H reg.

It runs fine but unless I can find a gay hairdresser im going to struggle! (and no before
you ask LOL)

doobrie said:

apparantly i can take it to any h*lfords store so i'll drop it into the one with bike hut near
work tomorrow morning ... he just asked me to bring receipt along and mentioned id probably been
riding it whilst it was loose so may now be damaged and need replacing

it definately does need replacing looking at it but as for riding it loose it only felt loose less
than a minute before it fell off, otherwise id have not ridden it at all and to me it felt as
though the pedal had bent slightly but then im a newbie!

there was no mention of warranty repair so will wait until i take it in tomorrow to have that
discussion - hopefully shouldnt be a problem

im fine with a repair as i quite like the bike, apart from its lack of gearing ....

Assuming by "repair" you actually mean "replacement cranks and bottom bracket fitting to the bike.
Then that's okay.

Quoted message said:

i guess rejecting the bike under not fit for the purpose and replacing with the pioneer 140 model
(paying the £ difference) would solve my gearing problem but im not very good with those sorts of
confrontation arguments

It needn't be an arguement - try asking them nicely - especially if they are considering not
repairing for free. Remember at the end of the day they're in business to make money.

Quoted message said:

even if technically its my right

which it is so you could turn it into an arguement if you desired.

Quoted message said:

... and would opting for a replacement bike in the same range negate the rejection under not fit
for the purpose! 😉 or do you ask for a refund?

No you could ask for a replacement of the same model, or a refund, or suggest paying an amount
towards a better spec'd bike.

Quoted message said:

.... any h*lfords staff reading care to comment?

IANAHE [1] by the way 🙂

[1] I am not a halfrauds employee

--
Dnc

doobrie said:

is it really grounds for rejecting the bike or is it a grey area for maintenance ... how often
should this area be tightened or is it one of those not neeeded unless it feels loose things? ....
well, it feels a bit loose at the moment 😉

It should be tightened to the correct torque once if it is new. It should be checked at the free
service. Crank bolts can give the impression that they have loosened a tiny amount after initial
use, and indeed the crank can work its way up the square taper a little, but this is expected, and
catered for in the recommended torque setting that should have been used. This should not be cause
for concern, even if the bolt loosens from e.g. 50 nm to 15 nm.

I've generally found Halfords to be very good at replacing or refunding stuff, despite what some
people have said about them here.

--
Jim Price

jimprice.dsl.pipex.comjimprice.dsl.pipex.comOpen ↗

Conscientious objection is hard work in an economic war.

On Tue, 5 Aug 2003 22:18:51 +0100, doobrie <[email hidden]> in
<[email hidden]> wrote:

[Comments interleaved below]

Quoted message said:

i made it home .. 15.22 miles.

Congratulations. I hope you had a well earned cold beer on arrival home?

Quoted message said:

the first few miles were probably the hardest, within half a mile theres a fair hilly section and
whilst i pushed myself up it by the top i wish id just walked as it was really tuff.

Some people that as long as you can cycle in a straight line (ie not wobbling furiosly side to side)
then winching up a hill in a low gear is always more efficient. I'm not convinced. More efficient
maybe, but walking allows you to stretch your muscles and give other nuscle groups a rest. I don't
have a problem with walking up big hills.

Quoted message said:

anyway, the next few miles werent too bad ... i was going along fairly slowly as the first few
miles which were quite hilly had taken their tole. i navigated a couple of islands that i thought
were going to be fairly difficult but in reality turn out to be fairly straight forward if wits
kept about oneself.

Take a roundabout as though you were driving a car: Choose the approriate lane, try to keep up a
decent speed, and MAKE EYE CONTACT with anyone and everyone who is waiting to pull out at subsequent
points. If you can't make eye contact then assume they haven't seen. If you *DO* make eye contact
then assume they they have seen you but are still going to pull out anyway!

When in a car waiting at a give way line, I will make eye contact with any approaching
(motor)cyclists and indicate that i have noticed their presence by either nodding, and/or taking my
hands away from the steering wheel. This sounds odd but it is something that somebody once did to me
when I was cycling and they were driving. Such an obvious sign was reassuring, and I have made an
effort to do it ever since.

Quoted message said:

anyway ... i didnt have a tool that could tighten this and ended up walking the bike/rolling down
hills to get home and i got home in the time of 1 hour 44 minutes

Get your self a "Cool Tool" or something similar, get a bike maintenance book, and learn some basic
roadside maintenance. Also, what contingency plans do you have for breakdown? Are you carrying pump,
inner tube, patch kit, tyre levers etc?

Quoted message said:

1. i bought the bike from h*lfords end of may and have only started using it really over the last
month. ive been on it id say several times and have clocked up less than 100 miles. it comes
with a first service which can be taken within the first 3 months ... i was going to get this
done next week before i went on holiday and before the 3 months was up.

so the question - would this be covered under warranty?

I would say yes! But I would also say it is more immediately covered under the Sale of Goods Act as
not being of suitable merchantable quality for the purpose. The free service Halfords provide has NO
bearing upon the validity of either Sale of Goods Act or Warranty.

If you want my advice, consider it "fortunate" that your crank fell off, get a REFUND under the sale
of goods act, then spend the extra 30 quid on the next model up with more gears!

Don't be scared about being pushy (like you mentioned in another post) to get a refund. You
don't need to argue. Just keep your cool. Don't go in to the shop expecting their to be a
problem or argument. There probbly won't be. Most large shops these days are quite clued up
about consumer right.

State that under the sale of goods act goods must be fit for the purpose for which they are bought.
Having a crank fall off a bike within a couple of weeks makes it unsuitable. State that under the
same act THE CUSTOMER can choose whether to have a replacement, repair, or refund. Repeat the above
as many times as necessary.

There are a couple of things that you can do to prepare for any problems in getting a refund
thought. My favourtite is this: If possible stand at a busy part of the store (main checkout or bike
service desk) where a large queue of customers will form behind you. That way there is an incentive
on the part of the manager to give you what you are entitled to much sooner!

Hope this helps.

Rich

--
If ingnorance is bliss then I am the erm er luckiest thingy in the whatchamacallit. To mail me,
change the obvious bit to richard

Quoted message said:

Quoted message said:

anyway ... i didnt have a tool that could tighten this and ended up walking the bike/rolling down
hills to get home and i got home in the time of 1 hour 44 minutes

Get your self a "Cool Tool" or something similar, get a bike maintenance book, and learn some
basic roadside maintenance. Also, what contingency plans do you have for breakdown? Are you
carrying pump, inner tube, patch kit, tyre levers etc?

yes, i bought a cheap multitool that has allen keys, screwdrivers, etc on it but nothing that could
have tightened the crank bolt

also carrying water, pump, 2 * spare tubes, puncture kit, several tyre levers and a windbreaker wet
weather jacket for if it rains too hard

but no one told me anything about cranks falling apart - so i didnt prepare for that one ;o)

Quoted message said:

Quoted message said:

so the question - would this be covered under warranty?

I would say yes! But I would also say it is more immediately covered under the Sale of Goods Act
as not being of suitable merchantable quality for the purpose. The free service Halfords provide
has NO bearing upon the validity of either Sale of Goods Act or Warranty.

If you want my advice, consider it "fortunate" that your crank fell off, get a REFUND under the
sale of goods act, then spend the extra 30 quid on the next model up with more gears!

yes, the more i think about it the more this appeals to me but it still just feels odd to benefit
from an unfortunate incident

Quoted message said:

Don't be scared about being pushy (like you mentioned in another post) to get a refund. You
don't need to argue. Just keep your cool. Don't go in to the shop expecting their to be a
problem or argument. There probbly won't be. Most large shops these days are quite clued up
about consumer right.

State that under the sale of goods act goods must be fit for the purpose for which they are
bought. Having a crank fall off a bike within a couple of weeks makes it unsuitable. State that
under the same act THE CUSTOMER can choose whether to have a replacement, repair, or refund.
Repeat the above as many times as necessary.

i bought the bike last week of may and went out once and realised i wasnt generally fit enough to
start ... at which point i done a lot of walking, swimming and gym for the next month and was ok to
start then

started using it properly about a month ago - this amount of time make any difference?

Quoted message said:

There are a couple of things that you can do to prepare for any problems in getting a refund
thought. My favourtite is this: If possible stand at a busy part of the store (main checkout or
bike service desk) where a large queue of customers will form behind you. That way there is an
incentive on the part of the manager to give you what you are entitled to much sooner!

Hope this helps.

Rich

yes, i can see how that would help - it goes against my nature of not being the centre of attention
though but i guess this could be useful if first discussion failed

if i plan to take it back for a refund i might do that tonight and to my local store where purchased
it, the one on corner of college road / kingstanding road ... im sure someone from here said they
were friends with one of the bike guys of this store saying he was a top bloke ... i could do with
dealing with a friendly top bloke indeed 😉

doobrie said:

funny you should mention injury as i did injure myself when the crank fell off ... its a cut about
an inch across on my lower left calf and sooooo deep! ok, well ... not deep at all and at most
warranted a plaster

Don't worry about the severity of your injury, Doobrie. A couple of months ago I popped in to my
local cop shop to report my being the victim of a hit and run. I only wanted to report the incident
and then get on my way. However, because I was injured, the police insisted (as far as they could)
that I give them more details. My injury? A cut thumb and a few elbow and knee grazes.

An injury is an injury is an injury. James

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