I order some bits a few weeks ago from Roseversand.de after someone suggested them. So far nothing has arrived and the omens do not look good (details below). Before I take it up with the credit card company I'm just wondering if anyone else has had any problems.
Tony
Ordered on Aug 2 and got same day e-mail confirmation of the order
E-mailed on Aug 7 asking whether it had shipped Got sameday response saying it had shipped on the 5th and delivery c 1 week Asked for shipping company and tracking number on Aug 7 Got reply on Aug 9 with DHL Tracking number DHL did not recognise the tracking number Requested they checked the number and got by return confirmation it was correct. Asked them to sort it out with DHL. Get reply saying it was a DHL "standard packet" and so has no tracking number but not to worry it should arrive by the 13th. This was the last communication from them
Have e-mailed several times between Aug 18-23 saying it has not arrived and got silence in return.
"Tony Raven" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
I order some bits a few weeks ago from Roseversand.de after someone suggested them. So far nothing has arrived and the omens do not look good (details below). Before I take it up with the credit card company I'm just wondering if anyone else has had any problems.
Presuming you paid by credit card you can probably claim the money back from the bank.
"Tony Raven" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
I order some bits a few weeks ago from Roseversand.de after someone suggested them. So far nothing has arrived and the omens do not look good (details below). Before I take it up with the credit card company I'm just wondering if anyone else has had any problems.
Presuming you paid by credit card you can probably claim the money back from the bank.
Pain in the bum though
Not worried about the money - the credit card company will sort it out. Right pain though as its kiboshed my plans to rebuild the tandem wheels over August and now I've got to sort out ordering the bits again from somewhere else. Pity, their prices were very good but I guess you get what you pay for :-(
"Tony Raven" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
Not worried about the money - the credit card company will sort it out. Right pain though as its kiboshed my plans to rebuild the tandem wheels over August and now I've got to sort out ordering the bits again from somewhere else. Pity, their prices were very good but I guess you get what you pay for :-(
I'm sorry I made the suggestion now. Someone on another forum said they were good. I was looking forward to placing an order myself but will have to rethink.
"Tony Raven" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
Not worried about the money - the credit card company will sort it out. Right pain though as its kiboshed my plans to rebuild the tandem wheels over August and now I've got to sort out ordering the bits again from somewhere else. Pity, their prices were very good but I guess you get what you pay for :-(
I'm sorry I made the suggestion now.
I've mentioned them too before [quite recently in fact, in the 'Dynohubs' thread], not recommended exactly, but suggested. Maybe it's a good policy to say if one has had dealings with any company that gets linked. Pretty obvious stuff really.
Garry
Quoted message said:
Someone on another forum said they were good. I was looking forward to placing an order myself but will have to rethink.
I've mentioned them too before [quite recently in fact, in the 'Dynohubs' thread], not recommended exactly, but suggested. Maybe it's a good policy to say if one has had dealings with any company that gets linked. Pretty obvious stuff really.
Yes indeed. I did that in my initial reply.
Tony, have you specifically asked Roserversand to either refund or resend? Personally, I could tolerate some delay but not an outright refusal to do that.
I order some bits a few weeks ago from Roseversand.de after someone suggested them. So far nothing has arrived and the omens do not look good (details below). Before I take it up with the credit card company I'm just wondering if anyone else has had any problems.
I've had three problem-free transactions with delivery in 7-10 days (to France) - but my address is only three lines long. I haven't had to test their complaints-handling procedure. I'm about to place a fourth order.
"Tony Raven" <[email hidden]> schreef in bericht news:[email hidden]...
Quoted message said:
I order some bits a few weeks ago from Roseversand.de after someone suggested them. So far nothing has arrived and the omens do not look good (details below). Before I take it up with the credit card company I'm just wondering if anyone else has had any problems.
Tony
Ordered on Aug 2 and got same day e-mail confirmation of the order
E-mailed on Aug 7 asking whether it had shipped Got sameday response saying it had shipped on the 5th and delivery c 1
week
Quoted message said:
Asked for shipping company and tracking number on Aug 7 Got reply on Aug 9 with DHL Tracking number DHL did not recognise the tracking number Requested they checked the number and got by return confirmation it was correct. Asked them to sort it out with DHL. Get reply saying it was a DHL "standard packet" and so has no tracking number but not to worry it should arrive by the 13th. This was the last communication from them
Have e-mailed several times between Aug 18-23 saying it has not arrived and got silence in return.
Roseversand is a real big mailorder company in Germany. Not everyone lives near a decent bikeshop overthere, so mailordering is very common in Germany. I believe that Roseversand is about the largest one in the country. I live accross the German-Dutch border and go there regularly. It is an enormous shop with good stuff and good service. In Dutch cycling newsgroup I have never heard any complaint about them, so I am really surprised.
Consider posting your issue in a German newsgroup like news:de.rec.fahrrad, or in the Dutch news:nl.fiets. This may attract additional comments
Tony, have you specifically asked Roserversand to either refund or resend? Personally, I could tolerate some delay but not an outright refusal to do that.
I e-mailed them on the 18th to say it had not been delivered and asking for advice - they could for example have a delivery signature showing it was delivered to the wrong address and just needed popping round and collecting. They have not replied and they have not replied to three subsequent chaser e-mails, having been very prompt in their replies initially. I don't mind so much about things going wrong - its going to happen sometime to any organisation - but a refusal to communicate when it does annoys me. I sent them an e-mail yesterday requiring a response by today failing which I will call the credit card company for a refund.
Thanks for all the comments and advice. Sounds like maybe they are normally not a bad bunch.
I order some bits a few weeks ago from Roseversand.de after someone suggested them. So far nothing has arrived and the omens do not look good (details below). Before I take it up with the credit card company I'm just wondering if anyone else has had any problems.
I had a bit of a similar problem (the package just vanished). It wasn't Rose Versand's fault but DHLs, since they seem to require a "City" address, even if you don't live in one. What they did was to ship the packet halfway to the UK, decide they couldn't ship it any further and sent it back to Rose with the note about the "nonexistent address". This latter step took ages. Once the address was rectified, the package arrived quite speedily.
Try ringing them up before you call in the card company.
Regards,
-david
-- David Nutter <[email hidden]> Research Assistant Apt 6 Court 11, Brayford Pool Campus University Of Lincoln, LN6 7TS
Not worried about the money - the credit card company will sort it out. Right pain though as its kiboshed my plans to rebuild the tandem wheels over August and now I've got to sort out ordering the bits again from somewhere else. Pity, their prices were very good but I guess you get what you pay for :-(
I have dealt several times with Rose and there has never been any reason to complain about them (and have never heard other people _in Germany_ complain). IMO they are one of the most serious and trustworthy bicycling mail-order companies in Germany. Their prices seem to be O.K. but not extremely cheap. At least not that cheap to warrant bad service. I suspect your problem to be caused by the parcel service. Nevertheless, choosing an appropriate parcel service for UK deliveries would be part of a good overall service.
Not worried about the money - the credit card company will sort it out. Right pain though as its kiboshed my plans to rebuild the tandem wheels over August and now I've got to sort out ordering the bits again from somewhere else. Pity, their prices were very good but I guess you get what you pay for :-(
I have dealt several times with Rose and there has never been any reason to complain about them (and have never heard other people _in Germany_ complain). IMO they are one of the most serious and trustworthy bicycling mail-order companies in Germany. Their prices seem to be O.K. but not extremely cheap. At least not that cheap to warrant bad service. I suspect your problem to be caused by the parcel service. Nevertheless, choosing an appropriate parcel service for UK deliveries would be part of a good overall service.
Regards
Christian
Phoned them today and they apologised for not replying to my e-mails and promised to call/e-mail me tomorrow. I will wait and see.
Phoned them today and they apologised for not replying to my e-mails and promised to call/e-mail me tomorrow. I will wait and see.
E-mailed me this morning to say DHL have lost the package (quite how DHL know I am not sure as they have been singularly unable to track it!) and they are resending it today.
I'll put it down to one of those things that happen to even the best organisations on occassions.
Phoned them today and they apologised for not replying to my e-mails and promised to call/e-mail me tomorrow. I will wait and see.
E-mailed me this morning to say DHL have lost the package (quite how DHL know I am not sure as they have been singularly unable to track it!) and they are resending it today.
"David Nutter" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
Tony Raven said:
Tony Raven said:
Phoned them today and they apologised for not replying to my e-mails and promised to call/e-mail me tomorrow. I will wait and see.
E-mailed me this morning to say DHL have lost the package (quite how DHL know I am not sure as they have been singularly unable to track it!) and they are resending it today.
Oh dear. DHL are monkeys...
If they were they'd be smarter than they are now. They once delivered a piece of electronics addressed to me in Cambridge to a man in Cornwall. He signed for it and kept it. I called DHL and asked what they were going to do about it, they said that as long as they had a signature they didn't intend to do anything! The vendor had to send out another box. They can't have been pleased.
Trouble with delivering to the UK is that there is very little in the way of reliable options for delivery, no matter how good the vendor is. -- Mark South, Super Genius: World Citizen, Net Denizen
No, no, you have it all wrong. I have it officially from DHL that it was not them. It didn't go by DHL, it went by Securicor Omega Express and I need to take it up with them. Lets see, Securicor Omega Express ....... ah yes here it is "DHL Securicor Omega Express".
Tony Raven <[email hidden]> wrote in message news:<[email hidden]>...
Quoted message said:
Tony Raven said:
Phoned them today and they apologised for not replying to my e-mails and promised to call/e-mail me tomorrow. I will wait and see.
E-mailed me this morning to say DHL have lost the package (quite how DHL know I am not sure as they have been singularly unable to track it!) and they are resending it today.
I'll put it down to one of those things that happen to even the best organisations on occassions.
Tony
DHL are imbeciles. My experience with them has been 100% bad. Avoid at all costs.
