Has anyone had any difficulty with this German retailer whom I always
assumed was pretty good after comments on here.There prices are
certainly competitive.
I ordered a rear rack light from them and stipulated a 50mm rack fitting
( their web site indicated both sizes were available ).They sent me
an 80mm fitting.
I returned the light at a cost of £6+ and e-mailed to tell them they had
sent the wrong one.They responded by saying that there was only one size
and the Busch & Muller packaging that indicated otherwise was wrong, and
if I wanted a 50mm fitting I would have to drill the appropriate 50mm
holes ( what exactly I was supposed to do with the holes already there I
don't know ).Once again I e-mailed them and said I thought they were
wrong and that B & M did make a 50mm fitting and I subsequently
confirmed this with B & M and even got a catalogue number but they just
didn't want to know.They also refused to refund any of my postage as
there was nothing wrong with the light,they just said they would refund
the cost of the goods
I then found another light ( as they said if I wanted anything else they
would send it "post free"😉. Checked with B & M site that it would fit
either 50mm or 80mm fittings and it would by way of a type of
spacer.They wouldn't have that either and said I would once again have
to drill holes.
At that point I gave up and am waiting for my money back,but still £6+
out of pocket.
Also I would have thought that if they are selling to other European
countries ( which they are as their website has English and French
translations ) then at least the principal bits of paperwork would be in
the appropriate language.No,every single thing was in German.They even
sent out a very comprehensive and lavishly illustrated catalogue ( I bet
that bumped the postage up it must have been an inch thick ),totally in
German.
I don't think I will use them again.
Sam Salt