UK and Europe · Public discussion

RoseVersand

Started by Sam Salt · · Last activity · 12 posts · 694 views

This thread is locked and is currently read-only.

Thread navigation

Jump through the discussion

Go to the original post, the replies on this page, or the latest preserved contribution.

Thread details

What we know about this thread

Original section
UK and Europe
Published
6 June 2007
Last activity
8 June 2007
Original author
Sam Salt
Posts
12
Discussion status
Public discussion
Total views
694
Views / 30 days
0
Topics

The navigation and discussion metadata provide context. Posts remain in their original chronological order.

Showing posts 1–12 of 12
Posts remain in their original chronological order.

Text size
  1. Has anyone had any difficulty with this German retailer whom I always
    assumed was pretty good after comments on here.There prices are
    certainly competitive.

    I ordered a rear rack light from them and stipulated a 50mm rack fitting
    ( their web site indicated both sizes were available ).They sent me
    an 80mm fitting.

    I returned the light at a cost of £6+ and e-mailed to tell them they had
    sent the wrong one.They responded by saying that there was only one size
    and the Busch & Muller packaging that indicated otherwise was wrong, and
    if I wanted a 50mm fitting I would have to drill the appropriate 50mm
    holes ( what exactly I was supposed to do with the holes already there I
    don't know ).Once again I e-mailed them and said I thought they were
    wrong and that B & M did make a 50mm fitting and I subsequently
    confirmed this with B & M and even got a catalogue number but they just
    didn't want to know.They also refused to refund any of my postage as
    there was nothing wrong with the light,they just said they would refund
    the cost of the goods

    I then found another light ( as they said if I wanted anything else they
    would send it "post free"😉. Checked with B & M site that it would fit
    either 50mm or 80mm fittings and it would by way of a type of
    spacer.They wouldn't have that either and said I would once again have
    to drill holes.

    At that point I gave up and am waiting for my money back,but still £6+
    out of pocket.

    Also I would have thought that if they are selling to other European
    countries ( which they are as their website has English and French
    translations ) then at least the principal bits of paperwork would be in
    the appropriate language.No,every single thing was in German.They even
    sent out a very comprehensive and lavishly illustrated catalogue ( I bet
    that bumped the postage up it must have been an inch thick ),totally in
    German.

    I don't think I will use them again.

    Sam Salt

  2. On 6 Jun, 21:11, Sam Salt <[email hidden]>

    Quoted message said:

    I then found another light ( as they said if I wanted anything else they
    would send it "post free"😉. Checked with B & M site that it would fit
    either 50mm or 80mm fittings and it would by way of a type of
    spacer.They wouldn't have that either and said I would once again have
    to drill holes.

    At that point I gave up and am waiting for my money back,but still £6+
    out of pocket.

    I just bought two B & M rear lights from Roseversand:
    B&M 4DToplight® permanent
    B&M 4DToplight® senso multi (light and motion sensors turns it on
    automagically when needed)

    I too was wondering about the difference between 50 mm and the 80 mm
    model. It turned out that they both can be turned into a 50 or 80mm
    model. With the "senso" model however, one had to drill extra holes to
    get the 50 mm spacing, not a very elegant a solution, but it works.
    Without knowing the exact B&M model that you bought, I am inclined to
    think that Roseversand was right and you where wrong.

    Roseversand has a very good reputation, but doesn't have so low prices
    as
    http://www.bike-palast.com/
    http://www.bike-discount.de/
    http://212.202.110.172/ (cheap, but slow)

    Quoted message said:

    Also I would have thought that if they are selling to other European
    countries ( which they are as their website has English and French
    translations ) then at least the principal bits of paperwork would be in
    the appropriate language.No,every single thing was in German.They even
    sent out a very comprehensive and lavishly illustrated catalogue ( I bet
    that bumped the postage up it must have been an inch thick ),totally in
    German.

    Come on, german is is easy; Rahmen means frame, and Laufräder means
    wheels, et cetera, et cetera... It's like that all the way.

    --
    Regards
    Peter S.

  3. Quoted message said:

    On 6 Jun, 21:11, Sam Salt <[email hidden]>

    Quoted message said:

    I then found another light ( as they said if I wanted anything else they
    would send it "post free"😉. Checked with B & M site that it would fit
    either 50mm or 80mm fittings and it would by way of a type of
    spacer.They wouldn't have that either and said I would once again have
    to drill holes.

    At that point I gave up and am waiting for my money back,but still £6+
    out of pocket.

    I just bought two B & M rear lights from Roseversand:
    B&M 4DToplight® permanent
    B&M 4DToplight® senso multi (light and motion sensors turns it on
    automagically when needed)

    I too was wondering about the difference between 50 mm and the 80 mm
    model. It turned out that they both can be turned into a 50 or 80mm
    model. With the "senso" model however, one had to drill extra holes to
    get the 50 mm spacing, not a very elegant a solution, but it works.
    Without knowing the exact B&M model that you bought, I am inclined to
    think that Roseversand was right and you where wrong.

    Roseversand has a very good reputation, but doesn't have so low prices
    as
    http://www.bike-palast.com/
    http://www.bike-discount.de/
    http://212.202.110.172/ (cheap, but slow)

    Quoted message said:

    Also I would have thought that if they are selling to other European
    countries ( which they are as their website has English and French
    translations ) then at least the principal bits of paperwork would be in
    the appropriate language.No,every single thing was in German.They even
    sent out a very comprehensive and lavishly illustrated catalogue ( I bet
    that bumped the postage up it must have been an inch thick ),totally in
    German.

    Come on, german is is easy; Rahmen means frame, and Laufräder means
    wheels, et cetera, et cetera... It's like that all the way.

    --
    Regards
    Peter S.

    Mine was a 4D Toplight Senso Multi also and the point is that B & M
    actually make a 50mm fitting of this light ( I had the part number from
    them and an e-mail ).I am certainly not going to drill holes in a light
    and cover the original holes with tape ( presumably ) when the retailer
    is too idle to order what you want while all the while advertising it as
    a two fitting model.Why doesn't it say in the on-line catalogue that
    holes have to be drilled.

    As for the prices,well in the UK it retails at 42GBP ( Kinetics )and
    Roseverand price was about 25GBP both with P & P.

    Sam Salt

  4. On 6 Jun, 23:05, Sam Salt <[email hidden]>

    Quoted message said:

    [email hidden] wrote:

    Quoted message said:

    Mine was a 4D Toplight Senso Multi also and the point is that B & M
    actually make a 50mm fitting of this light ( I had the part number from
    them and an e-mail ).I am certainly not going to drill holes in a light
    and cover the original holes with tape ( presumably ) when the retailer
    is too idle to order what you want while all the while advertising it as
    a two fitting model.

    I am pretty sure there only exists one model of the "B&M Toplight
    Senso Multi" (article no. "328ABLHR"😉
    It is designed so it can be converted from the std. 80 mm spacing to
    to a 50 spacing by drilling holes. I don't say it is an elegant
    solution or a very user friendly solution, but it works. B&M probably
    also realised that some of the end users weren't too happy with this
    design, since the 4D'Toplight Permanent" model comes with loose bolts
    and no pre-drilled holes. Instead one pops out the holes with a light
    pressure from a screwdriver.

    You are certainly right that B&M gives the impression that their rear
    lights comes in two different models, but in fact they don't. It would
    also be extremely stupid if they did, since it would mean that their
    dealers would have to stock twice the number of models.

    Quoted message said:

    Why doesn't it say in the on-line catalogue that
    holes have to be drilled.

    I really don't know. Probably because B&M is a tiny, tiny company, I
    mean, their english version of their site used to be a year behind
    regarding product information.
    I like B&M products but their manuals are are often lacking importent
    information.

    Quoted message said:

    As for the prices,well in the UK it retails at 42GBP ( Kinetics )and
    Roseverand price was about 25GBP both with P & P.

    Well, that certainly is a hefty price difference.

    --
    Regards
    Peter S.

  5. Quoting Sam Salt <[email hidden]>:

    Quoted message said:

    Mine was a 4D Toplight Senso Multi also and the point is that B & M
    actually make a 50mm fitting of this light ( I had the part number from
    them and an e-mail ).I am certainly not going to drill holes in a light
    and cover the original holes with tape ( presumably ) when the retailer
    is too idle to order what you want while all the while advertising it as
    a two fitting model.

    And what do you suppose has been done to the "50mm fitting" version? If
    you're lucky, it's had those two holes pre-drilled, saving you all of
    thirty seconds.

    Rose Versand are right here; you are wrong. They are right because they
    actually know there is only one part involved.
    --
    OPTIONS=name:Kirsty,menustyle:C,female,lit_corridor,standout,time,showexp,hilit
    e_pet,catname:Akane,dogname:Ryoga,fruit:okonomiyaki,pickup_types:"!$?=/,scores:
    5 top/2 around,color,boulder:0,autoquiver,autodig,disclose:yiyayvygyc,pickup_bu
    rden:burdened,!cmdassist,msg_window:reversed,!sparkle,horsename:Rumiko,showrace

  6. David Damerell said:

    Quoting Sam Salt <[email hidden]>:

    Quoted message said:

    Mine was a 4D Toplight Senso Multi also and the point is that B & M
    actually make a 50mm fitting of this light ( I had the part number from
    them and an e-mail ).I am certainly not going to drill holes in a light
    and cover the original holes with tape ( presumably ) when the retailer
    is too idle to order what you want while all the while advertising it as
    a two fitting model.

    And what do you suppose has been done to the "50mm fitting" version? If
    you're lucky, it's had those two holes pre-drilled, saving you all of
    thirty seconds.

    Rose Versand are right here; you are wrong. They are right because they
    actually know there is only one part involved.

    In that case I certainly find it strange that B & M don't know what they
    make and they conjure up part numbers [censored] nilly.

    It is not just the drilling of holes but making waterproof the original
    holes.

    Anyway I have a 50mm on order from another supplier,no problem.I will
    let you know when this *unobtainable* light arrives.

    Sam Salt

  7. Am Wed, 06 Jun 2007 13:47:08 -0700 schrieb [email hidden]:

    Quoted message said:

    On 6 Jun, 21:11, Sam Salt <[email hidden]>
    wrote:


    ....

    Quoted message said:

    Roseversand has a very good reputation,

    Same experience here. After looking around for ages in this part of England
    for a set of wheels and tyres with built in hub dynamo and quick release, I
    ordered them from Roseversand in the end. The price was ok considering the
    quality of the wheels and 15 Euros delivery cost for a set of wheels is
    quite good value for money as well, IMHO.
    One has to say though that Roseversand is aiming its marketing more at the
    sporty cyclist, the mud-jumping mountain bikers and more importantly the
    road biking. Just consider that their cheapest bikes start around 800
    Euros! So there are some better and cheaper shops for day-to-day cycling,
    which also might be better for giving advice to lighting systems.

    Quoted message said:

    but doesn't have so low prices
    as
    http://www.bike-palast.com/
    http://www.bike-discount.de/
    http://212.202.110.172/ (cheap, but slow)

    Some more links which also have english websites...
    http://www.actionsports.de/index.php?language=gb
    http://www.bike24.com/
    http://bikeparts-online.de/bpo_new/site_frameset_en.php?page=home
    http://bike-components.de/catalog/?language=en&osCsid=dd7007b3ab695623f5e1b7c22dd927cc

    And then there are some of the bigger ones, yet just in German:
    http://www.boc24.de/epages/bicycles.storefront
    http://www.bruegelmann.de/
    http://preiswerte-fahrradteile.de/
    http://www.fahrrad.de/

    One of the best online shops for outdoor products also sells some bicycle
    accessories:
    <http://www.globetrotter.de/de/shop/rubrik.php?k_id=03&h_kat=Rund+ums+Fahrrad&GTID=65a8b1d236b144a543abcfd5dad43d3fa34>

    And these one is nice if you are into vintage bicycles:
    http://www.classic-cycle.de/
    http://www.velo-classic.de/

    see more at http://de-rec-fahrrad.de/links#haendler

    Quoted message said:
    Quoted message said:

    Also I would have thought that if they are selling to other European
    countries ( which they are as their website has English and French
    translations ) then at least the principal bits of paperwork would be in
    the appropriate language.No,every single thing was in German.

    Can you show me a British online shop that would first offer access in
    different languages and then has the paperwork translated into French,
    Spanish, Dutch or German (to name a few)?

    Quoted message said:
    Quoted message said:

    They even
    sent out a very comprehensive and lavishly illustrated catalogue ( I bet
    that bumped the postage up it must have been an inch thick ),totally in
    German.

    Come on, german is is easy; Rahmen means frame, and Laufräder means
    wheels, et cetera, et cetera... It's like that all the way.

    In case you want to know more about specific terms, have a look at the
    bictionary:
    http://www.fa-technik.adfc.de/Ratgeber/Bictionary/
    They have even got a French version now.
    And together with http://translate.google.com/ it should be possible to
    guess the rest of a website.
    :-)

    Andreas

  8. "Sam Salt" <[email hidden]> a écrit:

    Quoted message said:

    Has anyone had any difficulty with this German retailer whom I
    always assumed was pretty good after comments on here. There
    prices are certainly competitive.

    I've ordered from them a number of times, with only one small problem.

    I'd ordered some bladed spokes on special offer that were described as being
    supplied with 1.8mm nipples. I'd checked the German language page before
    ordering to confirm that this was the case (Rose normally supply spokes
    without nipples). When my package arrived the 1.8mm nipples were missing, so
    I sent a mail asking if they could be sent. After a week without a response,
    I sent another. After another week, the description of the spokes on the web
    page was changed to read "without nipples".

    I sent a third email, and received a polite reply in English explaining that
    the description had been in error and offering to send me a box of 2.0mm
    nipples. I explained that 1.8mm spokes require 1.8mm nipples, so 2.0mm
    nipples would be useless. Rose replied that they were sorry, but they had no
    1.8mm nipples to offer me, and once again offered 2.0mm nipples. I thanked
    them, and declined their offer.

    All in all, an annoyance, but not enough to prevent me ordering from them in
    the future.

    Quoted message said:

    They even sent out a very comprehensive and lavishly illustrated catalogue
    ( I bet that bumped the postage up it must have been an inch
    thick ),totally in
    German.

    See it as a free illustrated German cycling phrasebook. It's thanks to Rose
    (and time served on eBay.de) that I know my *Kurbeln* from my
    *Kettenstrebenschutz*.

    James Thomson

  9. [email hidden] wrote:

    Sorry - can't help with the lights.

    Quoted message said:

    Roseversand has a very good reputation, but doesn't have so low prices
    as
    http://www.bike-palast.com/
    http://www.bike-discount.de/
    http://212.202.110.172/ (cheap, but slow)

    There's also http://www.bike24.net/ which is conveniently in English by
    clicking the obvious flag or going directly to http://www.bike24.com/
    Prices seemed OK, and good service, and free shipping within Germany.

    Not ordered from RoseVersand, mainly because they've never had all the
    items I wanted for a given order, but Bike24 have. The website is not
    the easiest either imho.

    Quoted message said:

    Come on, german is is easy; Rahmen means frame, and Laufräder means
    wheels, et cetera, et cetera... It's like that all the way.

    Babelfish is your friend. Checkout might be the only tricky part, since
    CC are not so widespread, and there'll be options such as COD and bank
    transfer.

    --
    AndyM.
    The expat cyclist in Germany.

  10. In article <[email hidden]>, Sam Salt
    [email hidden] says...

    Quoted message said:

    Has anyone had any difficulty with this German retailer whom I always
    assumed was pretty good after comments on here.There prices are
    certainly competitive.

    I ordered a rear rack light from them and stipulated a 50mm rack fitting
    ( their web site indicated both sizes were available ).They sent me
    an 80mm fitting.

    I returned the light at a cost of £6+ and e-mailed to tell them they had
    sent the wrong one.

    You shouldn't have returned it before you'd sorted it out with them.

    Quoted message said:

    They responded by saying that there was only one size
    and the Busch & Muller packaging that indicated otherwise was wrong, and
    if I wanted a 50mm fitting I would have to drill the appropriate 50mm
    holes ( what exactly I was supposed to do with the holes already there I
    don't know ).

    Fill them with epoxy, hot glue, silicone sealant ...

  11. Rob Morley said:

    In article <[email hidden]>, Sam Salt

    Quoted message said:


    Quoted message said:

    They responded by saying that there was only one size
    and the Busch & Muller packaging that indicated otherwise was wrong, and
    if I wanted a 50mm fitting I would have to drill the appropriate 50mm
    holes ( what exactly I was supposed to do with the holes already there I
    don't know ).

    Fill them with epoxy, hot glue, silicone sealant ...

    Quite.

    Most cyclists are resourceful and able to make things work, without
    having to have everything handed to them on a plate.

  12. Al C-F said:
    Rob Morley said:

    In article <[email hidden]>, Sam Salt

    Quoted message said:


    Quoted message said:

    They responded by saying that there was only one size
    and the Busch & Muller packaging that indicated otherwise was wrong, and
    if I wanted a 50mm fitting I would have to drill the appropriate 50mm
    holes ( what exactly I was supposed to do with the holes already there I
    don't know ).

    Fill them with epoxy, hot glue, silicone sealant ...

    Quite.

    Most cyclists are resourceful and able to make things work, without
    having to have everything handed to them on a plate.

    Are they? I'm clearly not part of your l33t crew.

    Cheers,
    Luke

    --
    Red Rose Ramblings, the diary of an Essex boy in
    exile in Lancashire <http://www.shrimper.org.uk>

Active in the last 60 minutes

Active in this thread

0 users · 0 guests ·0 bots ·0 total

No signed-in users are active right now.

No known search crawlers active right now.