So I was thinking of a birthday gift for my gf's mtn biker
friend and thought some Dirt Rag swag would be cool. So's I
order some socks, some for me, too, and their 16 oz coffee
mug. I mention I need it by this weekend for the birthday so
I'll do 2 day shipping. I receive an email that it would
ship out on Monday and be here yesterday. After work I find
the package on the steps, it looks great, but when I pick it
up I hear a rattle. Uh oh, unless they sent some extra swag
the mug is broken. I open it up and after digging through
all the packing materials, it was packed VERY WELL, I
discover a very broken mug.
So last night I send an email that it was broken and figured
I'd follow up this morning if I didn't receive a reply back.
But sure enough, when I got to work there was an email
waiting for me that they were shipping me a mug for next day
delivery and I hadn't even reminded them of the birthday.
And I'm going to discourage everyone I know from using UPS.
I have not received, nor have I had a buyer receive from me,
one broken item from the USPS or FedEx but I can't count the
number of things broken by UPS.
Also, the email customer service of Dirt Rag is excellent.
In comparison my email to Avid that I sent weeks ago
regarding my broken Juicys was finally responded to today. I
had long since given up and called them.
Greg