BB Bother....

I spoke to the Warranty Manager at Dawes head office this morning.

We have decided to remove the dealer from the loop, as they seem unwilling to get involved in backing up their responsibilities so I'll be partially stripping the bike this morning and sending off to Birmingham where Dawes will replace the frame (and fork as that's had a bit of a problem..)

All in all then I'm well chuffed, Dawes have dealt with this brilliantly. Well done them!

bfn,

Tony B

Tony B said:

I spoke to the Warranty Manager at Dawes head office this morning
All in all then I'm well chuffed, Dawes have dealt with this brilliantly. Well done them!

I always like to know about companies who give good support *after*
they've got your cash. Perhaps you could tell us the name of the
dealer who didn't really want to help you out?

"Bob"
--

Email address is spam trapped, to reply directly remove the beverage.

Tony B said:

Allens (the orig. supplier) advise I should strip the frame down or
incur their build-up charges ...

That's really naughty. It was a faulty built-up bike they sold you, not
just a frame with a crankset. I don't see how they can possibly justify
passing on part of the cost of replacing it to you. The fact that they
didn't install the BB is irrelevant; that's purely between them and
Dawes.

--
Dave...

Call me Bob said:

Perhaps you could tell us the name of the dealer who didn't really want to help you out?

Allens Cycles of Barnsley, but to be fair to them it was all a bit confused. The warranty bloke at Dawes (Mike Mudd) just took it all in hand and told me to get the bike to him. It took a half hour to strip it right down, a nice job and I'll be happy enough putting it all back together as well - properly!! Plus I get chance to replace cables, really clean the mechs etc.. so it will be just like a New Bike.

Now I need to wrap a frame and fork ready for shipment...

PS the people at my very local lawn mower and bicycle shop (P&H Lawnmowers and Cycles of Hyde, Cheshire) have also been brilliant. I wish they did high end bikes as well as three grand grass cutters.

bfn,

Tony B

Quoted message said:

Quoted message said:

Only pedal backwards on one side.

I couldn't work out the RH side, the crank rotates clockwise so you
would think the thread would tighten that way as well; but the bearings
go the other way (or something)

Same with HGV wheel nuts - left hand thread on offside (AFAIR from HGV
driving days). If normal thread you had to do a regular tightening
check or lose a stud occasionally.

J

dkahn400 said:

Tony B said:

Allens (the orig. supplier) advise I should strip the frame down or
incur their build-up charges ...

That's really naughty. It was a faulty built-up bike they sold you, not
just a frame with a crankset. I don't see how they can possibly justify
passing on part of the cost of replacing it to you. The fact that they
didn't install the BB is irrelevant; that's purely between them and
Dawes.

Indeed, and as the UK isn't as "the consumer is always screwed" as the US
is, you even have various forms of legal recourse. The easiest solution of
course is simply to never ever buy so much as a bolt from them again and
nail them to all the walls of shame you can find, of course.

Jasper