First Bad Pump Experience

Wow! I'm glad you posted your experience with Deltec, Ron.
I've been pumping since '96, using a variety of MiniMed
pumps. I've had numerous replacements sent out for a variety
of failures, some total, and others benign. MiniMed has
always gotten a replacement pump to me in short order. I was
REALLY dismayed to get the letter regarding the Paradigm
lack of water tightness and posted the contents of the
letter to this NG (that was maybe a year ago??). Then there
was the issue of billing fiascoes whereby MiniMed would send
an invoice for a 2 year old transaction which had already
been paid for. That didn't exactly endear me to them, but
when it's all said and done, their product works well and
I'll continue to use their pumps for the foreseeable future.
I hope they resolve your issues to your satisfaction. Their
technical support sounds dreadful. You might ask to speak to
an upper management type. That's what I did when the billing
snafu got totally out of hand.

dave

Ron Swain said:

This past weekend, my wife and I went with some friends
of ours to Carowinds Amusement Park (about 3 hours) away
from where live. Anyway, we drive up on Friday, did some
shopping at a nearby mall, visited my old college, etc...
That night we decided to unwind by swimming in the hotel
pool and relaxing in the hot tub. I decided to try out my
Deltec's boast or being waterproof. After swimming for
about an hour I went back to the room and was about to
disconnect to take a shower (I always disconnect prior to
a shower, because of lack of a place to clip it). The
pump starts beeoping and tells me that I need to either
"unstuck a key or remove battery". Well, I remove the
battery and and replace it, and get the same error. I
place my call to Deltec 24 hour support line. I am told
that the on-call pump specialist will return my call
shortly, to help me resolve the problem. 45 minutes
later, I place my second phone call to them and recieve
the same message, after being interupted several times.
Finally the on-call pump specialists calls me back. And
informs me that along with the notes passed on by the
other two phone answerers that I was quite rude. I almost
exploded and explained to her I suppose I was very short,
be when I call a 24 hour support line I expect support
from the person who answers the phone, not to be told the
24 hour support person will call me back shortly, and
that shortly does NOT mean over an hour later. Well, then
we started discussing the options for a replacement pump.
The rep acted as if getting a pump to the me the next day
was just about impossible. I explained to her that when I
was with MedTronic and needed a replacement one time, the
person who answered the after hours call was able to help
me, and a pump was delivered to my house in under 9 hours
after the phone call. After some reluctance, she agreed
to try and ship the pump first thing Saturday morning to
try to make it there sometime Saturday evening. (The pump
did arrive around 6:00 Satruday night.) In the mean time
I was told to go back to injections (which was not a
problem, because I always pack some syringes.) Anyway, I
did inject Friday evening, but I did open the battery
compartment on the pump and the resevoir cavity and
surprise water came out of the battery compartment. I
left the areas open over night and the next morning the
pump was back in working order. So I used the pump all
day Saturday with no problem. On our way home Sunday, my
local aread Deltec Rep called and I explained the entire
situation to him, and told him I have every intention of
submersing the replacement in water, to verify its water
proof claims. If it failed also, I told him I would be
contacting my insurance company to begin the process of
leaving DelTec and switching to another pump. Sorry about
the length, but I still would not go back to MiniMed. I
still believe in the Deltec Cozmo, and hope they get
things straightened out.

Glucoweb

I had a long talk with my local Deltec rep yesterday and I
believe things are on back on course. He is doing a great
job! and I still believe the Deltec Cozmo is a great pump
and a quality product, and even waterproof! I set up the
replacement pump and submerged it in water for almost 30
minutes, even bolused it under water. The pump showed now
signs of leakage and no errors. I think I might have just
gotten a bad pump initially, or the seal around the battery
might have had a small cut or something like that. I am
still happy not to be with MiniMed and with my choice of the
Deltec. I also believe I might have just gotten a bad
customer service employee during my initial calls.

Glucoweb

glad to here they have got you a working, WATERPROOF pump!
🙂 I think one of the reasons I stopped considering the
Cozmo is the fast bolusing method it uses, PLUS the hugely
important fact that my endo won't prescribe it. I prefer the
1/10 unit bolus every four seconds on the MiniMed pumps. I
doubt there is absolute proof that one way is better than
the other, but in MY mind, I'm more comfortable with a
slower bolus.

dave

Ron Swain said:

I had a long talk with my local Deltec rep yesterday and I
believe things are on back on course. He is doing a great
job! and I still believe the Deltec Cozmo is a great pump
and a quality product, and even waterproof! I set up the
replacement pump and submerged it in water for almost 30
minutes, even bolused it under water. The pump showed now
signs of leakage and no errors. I think I might have just
gotten a bad pump initially, or the seal around the
battery might have had a small cut or something like that.
I am still happy not to be with MiniMed and with my choice
of the Deltec. I also believe I might have just gotten a
bad customer service employee during my initial calls.

Glucoweb

Bay Area Dave said:

glad to here they have got you a working, WATERPROOF pump!
🙂 I think one of the reasons I stopped considering the
Cozmo is the fast bolusing method it uses, PLUS the hugely
important fact that my endo won't prescribe it. I prefer
the 1/10 unit bolus every four seconds on the MiniMed
pumps. I doubt there is absolute proof that one way is
better than the other, but in MY mind, I'm more
comfortable with a slower bolus.

dave

My question with the "waterproof pumps" would be not if
they are waterproof in a sink but under 20 feet or more
of pressure. I too think the bolus is far better on MM
than other pumps. Kilty

I just had a comment about the phone rep you had trouble
with and Medtronic. You probably were talking to an
answering service and if that is true, the operator who told
the rep you were rude is a jerk. I worked ans svc for many
years and knew operators like this. They are a blight on the
whole industry. Butwha you don;t kow is that waht thereps
tell YOU and how the service handles he calls, at heir
request, is two different things. I apologize for that
operators idiocy and rudeness. My sis just went to work for
an ans svc, that is mainly medical. I was there for a short
time. The operators are not intentionally rude, but people
do call in upset ... individually, if the sreice doesn;t
have what is called call logger, and you aren't recorded,
they get away with too much, some of the girls and guys.
However, the Medtronic reps where I live had the service set
up to absolutely serve the customer. The reps were pretty
nice. People go served. Eventually they went to an in house
system and we no longer had them. Any rep who called me back
and chewed my ass 'cause I was upset is a jerk. Any rep that
would "threaten" not to serve me, knowing I depend on this
device, is a jerk. Any rep that would believe what the
operator said is a jerk. They all know peple are dependent
on them. 99% of the time, the reason the operator does this,
is because the have an attitude problem. Sometimes, they
have not dispatched the call properly, and are covering
their own ass. Maybe they were trying to put something over
on the rep, so the rep wouldn't know. If their ans svc
handles calls lke this, I owuld move on to another company.
Alot of ans svcs have operators on graveyard that are long
time employees. They never change. Rainbow

You KNOW it's a rainbow post when 10,000 words or less,
mostly misspelled, are all rolled up into ONE long, rambling
paragraph. If you had proofread your post before hitting
send, you MAYBE could have corrected about 35 spelling and
grammatical errors. sigh...

Do you think that anyone reading this thread didn't ALREADY
figure out that the rep has an "attitude"??

dave

rainbow said:

I just had a comment about the phone rep you had trouble
with and Medtronic. You probably were talking to an
answering service and if that is true, the operator who
told the rep you were rude is a jerk. I worked ans svc for
many years and knew operators like this. They are a blight
on the whole industry. Butwha you don;t kow is that waht
thereps tell YOU and how the service handles he calls, at
heir request, is two different things. I apologize for
that operators idiocy and rudeness. My sis just went to
work for an ans svc, that is mainly medical. I was there
for a short time. The operators are not intentionally
rude, but people do call in upset ... individually, if the
sreice doesn;t have what is called call logger, and you
aren't recorded, they get away with too much, some of the
girls and guys. However, the Medtronic reps where I live
had the service set up to absolutely serve the customer.
The reps were pretty nice. People go served. Eventually
they went to an in house system and we no longer had them.
Any rep who called me back and chewed my ass 'cause I was
upset is a jerk. Any rep that would "threaten" not to
serve me, knowing I depend on this device, is a jerk. Any
rep that would believe what the operator said is a jerk.
They all know peple are dependent on them. 99% of the
time, the reason the operator does this, is because the
have an attitude problem. Sometimes, they have not
dispatched the call properly, and are covering their own
ass. Maybe they were trying to put something over on the
rep, so the rep wouldn't know. If their ans svc handles
calls lke this, I owuld move on to another company. Alot
of ans svcs have operators on graveyard that are long time
employees. They never change. Rainbow

"Bay Area Dave" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

You KNOW it's a rainbow post when 10,000 words or less,
mostly misspelled, are all rolled up into ONE long,
rambling paragraph. If you had proofread your post before
hitting send, you MAYBE could have corrected about 35
spelling and grammatical errors. sigh...

Do you think that anyone reading this thread didn't
ALREADY figure out that the rep has an "attitude"??

i am sorry, but i agree 100% with dave here. your posts are
simply unreadable....

--
poorboy

age 38 t2 diagnosed 4/2003
D & E w/ 7.5 mg actos

Quoted message said:

My question with the "waterproof pumps" would be not if
they are waterproof in a sink but under 20 feet or more
of pressure. I too think the bolus is far better on MM
than other pumps. Kilty

Well, while I question the whole NEED (versus want) for a
waterproof pump, I rarely submerge myself to a depth that
would put my pump below 8 feet of water. (Most pools don't
go much below 8 feet anyway, and even then you would
skimming the bottom.) My concern was just for casual wading
or surface swimming. As far as the Bolusing goes, I prefer
the quicker bolus, but on the Cozmo, you can actually adjust
the duration of the bolus.

Glucoweb

Funny, I don't have a problem reading them or comprehending
them at all. At least rainbow has something worthwhile to
say in her 10,000 words or less.

--
Cheri
Type 2, no meds for now.

poorboy wrote in message <1085780048.547152@sj-nntpcache-5>...

Quoted message said:

i am sorry, but i agree 100% with dave here. your posts are simply
unreadable....

--
poorboy

age 38 t2 diagnosed 4/2003
D & E w/ 7.5 mg actos

poorboy said:

"Bay Area Dave" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

You KNOW it's a rainbow post when 10,000 words or less,
mostly misspelled, are all rolled up into ONE long,
rambling paragraph. If you had proofread your post
before hitting send, you MAYBE could have corrected
about 35 spelling and grammatical errors. sigh...

Do you think that anyone reading this thread didn't
ALREADY figure out that the rep has an "attitude"??

i am sorry, but i agree 100% with dave here. your posts
are simply unreadable....

I'm new here, lurking and reading the posts I find
interesting. I noticed rainbow's style was different than
others but that is all. Why not just read each post for
what its worth and try to understand the content. 5 or 500
words, correctly spelled or not, what does it matter?
Perhaps I'm just used to managers who can't spell, peers
that use spell checkers and use the wrong words. I talk
with Indian, Canadian, UK, and other people and have
noticed the differences in the way they talk.

Correct if you must, but listen to the message first.

...sorry about that.

I'm coming up on my 15th year after diagnosis of Type I. I
check every couple hours and treat as needed to stay in
control. I have been considering a pump and have been
reading up on the subject. My control is good (HbA1C
around 5.7) but I'd like better. I'm only forty and there
is plenty of life left to live. My mom and grandmother
are/were Type I so I kind of grew up knowing the
consequences and routine.

Have a good weekend (and holiday for those that observe
Memorial Day in the USA),

David

Ron, what is the shortest time period you can inject a
bolus, OTHER than the immediate bolus? Can you do a bolus
over a 10 or 15 minute period? Minimed boluses are either
1/10 Unit per 4 seconds, or a bolus delivered evenly over
periods from 1/2 hour to 8 hours. 1/2 an hour would be
too long for a quick bolus; my typical 6 unit bolus takes
4 minutes.

dave

Ron Swain said:

Quoted message said:

My question with the "waterproof pumps" would be not if
they are waterproof in a sink but under 20 feet or more
of pressure. I too think the bolus is far better on MM
than other pumps. Kilty

Well, while I question the whole NEED (versus want) for a
waterproof pump, I rarely submerge myself to a depth that
would put my pump below 8 feet of water. (Most pools don't
go much below 8 feet anyway, and even then you would
skimming the bottom.) My concern was just for casual
wading or surface swimming. As far as the Bolusing goes, I
prefer the quicker bolus, but on the Cozmo, you can
actually adjust the duration of the bolus.

Glucoweb

"Cheri" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

Funny, I don't have a problem reading them or
comprehending them at all. At least rainbow has something
worthwhile to say in her 10,000 words or less.

hmmm, well at least you can pick it out 🙂

if someone does not indent and space their 500 sentences, i
have trouble reading what they are trying to say. i am sure
rainbow had some valuable comments and or questions in her
mail, i simply can not read it.

--
poorboy

age 38 t2 diagnosed 4/2003
D & E w/ 7.5 mg actos

well, I guess will have to agree to disagree on this point,
Cheri... 🙂

dave

dave

Cheri said:

Funny, I don't have a problem reading them or
comprehending them at all. At least rainbow has something
worthwhile to say in her 10,000 words or less.

--
Cheri Type 2, no meds for now.

poorboy wrote in message <1085780048.547152@sj-nntpcache-
5>...

Quoted message said:

i am sorry, but i agree 100% with dave here. your posts
are simply unreadable....

--
poorboy

age 38 t2 diagnosed 4/2003 D & E w/ 7.5 mg actos

David, being new you probably never read some of her worst
posts. LOOOONG posts, all in one paragraph with little
thought given to sentence construction, spelling, or
content. I literally gave up reading some of her longest
ones, due to the difficulty in following along. But hey, if
we all agreed about everything, think how boring the world
would be! 🙂

dave

David said:

poorboy said:

"Bay Area Dave" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

You KNOW it's a rainbow post when 10,000 words or less,
mostly misspelled, are all rolled up into ONE long,
rambling paragraph. If you had proofread your post before
hitting send, you MAYBE could have corrected about 35
spelling and grammatical errors. sigh...

Do you think that anyone reading this thread didn't
ALREADY figure out that the rep has an "attitude"??

i am sorry, but i agree 100% with dave here. your posts
are simply unreadable....

I'm new here, lurking and reading the posts I find
interesting. I noticed rainbow's style was different
than others but that is all. Why not just read each
post for what its worth and try to understand the
content. 5 or 500 words, correctly spelled or not, what
does it matter? Perhaps I'm just used to managers who
can't spell, peers that use spell checkers and use the
wrong words. I talk with Indian, Canadian, UK, and
other people and have noticed the differences in the
way they talk.

Correct if you must, but listen to the message first.

...sorry about that.

I'm coming up on my 15th year after diagnosis of Type I.
I check every couple hours and treat as needed to stay
in control. I have been considering a pump and have been
reading up on the subject. My control is good (HbA1C
around 5.7) but I'd like better. I'm only forty and
there is plenty of life left to live. My mom and
grandmother are/were Type I so I kind of grew up knowing
the consequences and routine.

Have a good weekend (and holiday for those that observe
Memorial Day in the USA),

David

David said:

poorboy said:

"Bay Area Dave" <[email hidden]> wrote in message new-
s:[email hidden]...

Quoted message said:

You KNOW it's a rainbow post when 10,000 words or
less, mostly misspelled, are all rolled up into ONE
long, rambling paragraph. If you had proofread your
post before hitting send, you MAYBE could have
corrected about 35 spelling and grammatical errors.
sigh...

Do you think that anyone reading this thread didn't
ALREADY figure out that the rep has an "attitude"??

i am sorry, but i agree 100% with dave here. your posts
are simply unreadable....

I'm new here, lurking and reading the posts I find
interesting. I noticed rainbow's style was different
than others but that is all. Why not just read each
post for what its worth and try to understand the
content. 5 or 500 words, correctly spelled or not, what
does it matter? Perhaps I'm just used to managers who
can't spell, peers that use spell checkers and use the
wrong words. I talk with Indian, Canadian, UK, and
other people and have noticed the differences in the
way they talk.

Correct if you must, but listen to the message first.

...sorry about that.

I'm coming up on my 15th year after diagnosis of Type I.
I check every couple hours and treat as needed to stay
in control. I have been considering a pump and have been
reading up on the subject. My control is good (HbA1C
around 5.7) but I'd like better. I'm only forty and
there is plenty of life left to live. My mom and
grandmother are/were Type I so I kind of grew up knowing
the consequences and routine.

Have a good weekend (and holiday for those that observe
Memorial Day in the USA),

David

Hi David

Dave's a pathetic [censored], that's why he resides in so
many killfiles in this group. He especially likes to
insult females.

Anyway, now that's done, welcome to the group. Lots of good
information here. Another good place for pump information in
particular is the insulin pumper's mailing list. There's
4500 members on pumps of every stripe.

insulin-pumpers.orginsulin-pumpers.orgOpen ↗

I use the browser option for reading. It's a busy place.

I've been pumping two months now and it's made a
dramatic difference. Less lows, better postprandial
readings, and much greater freedom. I should get my
first post-pump A1c results next week (If my endo
remembers to send me an email).

It sounds like you have great control, better than mine was
on MDI, so the transition to pumping wouldn't be difficult.
It is a lot of work at the beginning, but the reward is
better numbers and less likelihood of future complications.
You already have the frequent testing part down. The
pumper's bible is the book 'Pumping Insulin - Everything You
Need for Success With an Insulin Pump' by John Walsh and
Ruth Roberts. It'll give you everything you'll need to know
except which brand of pump to buy.

Good luck, whatever you decide to do. Have a great long
weekend. We had our party last weekend up here in the Great
White North (Victoria Day).

Vicki Animas IR1000 T1 for almost 10 years

Bay Area Dave <[email hidden]> wrote in message news:<[email hidden]>...

Quoted message said:

Ron, what is the shortest time period you can inject a
bolus, OTHER than the immediate bolus? Can you do a bolus
over a 10 or 15 minute period? Minimed boluses are either
1/10 Unit per 4 seconds, or a bolus delivered evenly over
periods from 1/2 hour to 8 hours. 1/2 an hour would be
too long for a quick bolus; my typical 6 unit bolus
takes 4 minutes.

dave

The Extended bolus allows you to use 15 minute
increments. Your immediate bolus can be set to be
dilvered between 1-3 minutes.

Hope this answers your question. Glucoweb

On Fri, 28 May 2004 20:59:42 -0400, "poorboy" <[email hidden]>

Quoted message said:

hmmm, well at least you can pick it out 🙂

if someone does not indent and space their 500 sentences, i
have trouble reading what they are trying to say. i am sure
rainbow had some valuable comments and or questions in her
mail, i simply can not read it.

I hate to agree, but I agree. I do skim it Rainbow; please
don't be offended, but I lose the plot somewhere. I just
have to pause for breath, and lose where I'm at.

Although I did get the drift about [censored] - even if you
spell them wrong on your side of the ocean:-)

Cheers, Alan, T2 d&e, Australia. Remove weight and
carbs to email.
--
Everything in Moderation - Except Laughter.

Yes Dave, but it doesn't make you a bad person just
because you don't see it my way, and just because you're
wrong. ;-) LMBO

--
Cheri
Type 2, no meds for now.

Bay Area Dave wrote in message

Quoted message said:

well, I guess will have to agree to disagree on this point,
Cheri... 🙂

dave

dave

liar. I don't discriminate. check out my battles with Mack,
Chuck, et al.

dave

Vicki Beausoleil said:

Dave's a pathetic [censored], that's why he resides in so
many killfiles in this group. He especially likes to
insult females.

Anyway, now that's done, welcome to the group. Lots of
good information here. Another good place for pump
information in particular is the insulin pumper's mailing
list. There's 4500 members on pumps of every stripe.

insulin-pumpers.orginsulin-pumpers.orgOpen ↗

I use the browser option for reading. It's a busy place.

I've been pumping two months now and it's made a
dramatic difference. Less lows, better postprandial
readings, and much greater freedom. I should get my
first post-pump A1c results next week (If my endo
remembers to send me an email).

It sounds like you have great control, better than mine
was on MDI, so the transition to pumping wouldn't be
difficult. It is a lot of work at the beginning, but the
reward is better numbers and less likelihood of future
complications. You already have the frequent testing part
down. The pumper's bible is the book 'Pumping Insulin -
Everything You Need for Success With an Insulin Pump' by
John Walsh and Ruth Roberts. It'll give you everything
you'll need to know except which brand of pump to buy.

Good luck, whatever you decide to do. Have a great long
weekend. We had our party last weekend up here in the
Great White North (Victoria Day).

Vicki Animas IR1000 T1 for almost 10 years