Performance Bicycle SUX?

SaintDan' dcxdanATwowwayDOTcom said:

Hello, I don't want to [censored] too much but has anyone else had problems with Performance Bicycle
catalog orders.

This discussion belongs in rec.bicycles.marketplace and maybe rbmisc, not rbtech.

JT
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Quoted message said:

Hello, I don't want to [censored] too much but has anyone else had problems with Performance Bicycle
catalog orders.

This discussion belongs in rec.bicycles.marketplace and maybe rbmisc, not rbtech.

JT

I think your experience is the exception, and not the rule. I had an experience along the lines of what you had, with Nashbar, and said I'd never use them again. About 8 months later I was back! (Price + 20% discount was just too atractive).

In article <[email hidden]>, "SaintDan" <dcxdanATwowwayDOTcom> says...

Quoted message said:

Hello, I don't want to [censored] too much but has anyone else had problems with Performance Bicycle
catalog orders. I ordered from them in mid October and one item was "out of stock" at the time.
Said that it would be back in stock and then ship in November. Three weeks later it was
restocked and sent to me BUT then 2 1/2 weeks later I still don't have it. Well, my REAL
problems started when I tried to talk with someone at Performance. I have been put off, had
excuses and explainations told to me, was promised a call back from someone in management who
never called. back and just generally treated like a [censored] for complaining. Are they having
business problems? Order problems, vendor problems or ......Possibly heading toward putting up
the "Out of Business" sign?

Funny thing is, I just got some catalogs the other day from Bike Nashbar and Super Go Bike shop -
are they any better to deal with?

Like someone else responded, Nashbar is owned by Performance, though the operations seem to be
completely separate. I've never bought from Performance Bike, but I've had good luck with Nashbar.
Of course there are a few horror stories about their customer service as well, just like any
catalog merchant.

--
Dave Kerber Fight spam: remove the ns_ from the return address before replying!

REAL programmers write self-modifying code.

In article said:

Funny thing is, I just got some catalogs the other day from Bike Nashbar and Super Go Bike shop -
are they any better to deal with?

Both Nashbar and SuperGo are owned by Performance.

--
Mike Iglesias Email: [email hidden] University of California, Irvine phone: 949-824-6926
Network & Academic Computing Services FAX: 949-824-2069

"SaintDan" <dcxdanATwowwayDOTcom> wrote in message "]news:[email hidden]...

Quoted message said:

Hello, I don't want to [censored] too much but has anyone else had problems with Performance Bicycle
catalog orders. I ordered from them in mid October

and

Quoted message said:

one item was "out of stock" at the time. Said that it would be back in

stock

Quoted message said:

and then ship in November. Three weeks later it was restocked and sent to

me

Quoted message said:

BUT then 2 1/2 weeks later I still don't have it. Well, my REAL problems started when I tried to
talk with someone at Performance. I have been put off, had excuses and explainations told to me,
was promised a call back

from

Quoted message said:

someone in management who never called. back and just generally treated

like

Quoted message said:

a [censored] for complaining. Are they having business problems? Order problems, vendor problems or
......Possibly heading toward putting up the "Out of Business" sign?

Funny thing is, I just got some catalogs the other day from Bike Nashbar

and

Quoted message said:

Super Go Bike shop - are they any better to deal with?

Dan

Are there no bike shops in your area?

That's your real problem...find a nice LBS and you'll never have these problems.

Chris

"SaintDan" <dcxdanATwowwayDOTcom> wrote in message "]news:[email hidden]...

Quoted message said:

Hello, I don't want to [censored] too much but has anyone else had problems with Performance Bicycle
catalog orders.

Nope. Performance has always provided exemplary service. I've ordered from them since the 80s and
have never had a problem. Top notch organization....

Hello Everyone, Thanks for your wit, wisdom and advice on the subject of Performance Bike shop.
Since I do live in the metro Detroit, Michigan area, I will spend more time shopping the local bike
stores and keeping my hard earned money here in the WWW - Winter, Water Wonderland :-)

Dan

"SaintDan" <dcxdanATwowwayDOTcom> wrote in message "]news:[email hidden]...

Quoted message said:

Hello, I don't want to [censored] too much but has anyone else had problems with Performance Bicycle
catalog orders. I ordered from them in mid October

and

Quoted message said:

one item was "out of stock" at the time. Said that it would be back in

stock

Quoted message said:

and then ship in November. Three weeks later it was restocked and sent to

me

Quoted message said:

BUT then 2 1/2 weeks later I still don't have it. Well, my REAL problems started when I tried to
talk with someone at Performance. I have been put off, had excuses and explainations told to me,
was promised a call back

from

Quoted message said:

someone in management who never called. back and just generally treated

like

Quoted message said:

a [censored] for complaining. Are they having business problems? Order problems, vendor problems or
......Possibly heading toward putting up the "Out of Business" sign?

Funny thing is, I just got some catalogs the other day from Bike Nashbar

and

Quoted message said:

Super Go Bike shop - are they any better to deal with?

Dan

"Gooserider" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

"SaintDan" <dcxdanATwowwayDOTcom> wrote in message "]news:[email hidden]...

Quoted message said:

Hello, I don't want to [censored] too much but has anyone else had

problems with

Quoted message said:

Quoted message said:

Performance Bicycle catalog orders.

Nope. Performance has always provided exemplary service. I've

ordered from

Quoted message said:

them since the 80s and have never had a problem. Top notch

organization....

I'm a Team Performance member! Woohoo! Actually, with all my purchases this year, I have saved a
bundle. I have never had a problem with any mail order company unless you consider "temporarily out
of stock" as a problem. Then I have had a problem with every mail order company including Colorado
Cyclist, Supergo (even when it was Bikeology in the 70s and 80s -- and about the only mail order
game in town), Nashbar and Performance.

We have a Performance store here in PDX (actually nearby Beaverton), and it is full of dumb
youngsters spouting misinformation, but hey, the tubes and tires are cheap. Other things are cheap,
too, if they are in stock (rarely). -- Jay Beattie.

Thanks Chris, you are right about the local bike shops. Better to pay a little more and save on the
shipping AND the totally clueless people who work and own the catalog stores.

Dan

"Chris" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

"SaintDan" <dcxdanATwowwayDOTcom> wrote in message "]news:[email hidden]...

Quoted message said:

Hello, I don't want to [censored] too much but has anyone else had problems with Performance Bicycle
catalog orders. I ordered from them in mid October

and

Quoted message said:

one item was "out of stock" at the time. Said that it would be back in

stock

Quoted message said:

and then ship in November. Three weeks later it was restocked and sent

to

Quoted message said:

me

Quoted message said:

BUT then 2 1/2 weeks later I still don't have it. Well, my REAL

problems

Quoted message said:

Quoted message said:

started when I tried to talk with someone at Performance. I have been

put

Quoted message said:

Quoted message said:

off, had excuses and explainations told to me, was promised a call back

from

Quoted message said:

someone in management who never called. back and just generally treated

like

Quoted message said:

a [censored] for complaining. Are they having business problems? Order

problems,

Quoted message said:

Quoted message said:

vendor problems or ......Possibly heading toward putting up the "Out of Business" sign?

Funny thing is, I just got some catalogs the other day from Bike Nashbar

and

Quoted message said:

Super Go Bike shop - are they any better to deal with?

Dan

Are there no bike shops in your area?

That's your real problem...find a nice LBS and you'll never have these problems.

Chris

Jay Beattie said:

"Gooserider" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

"SaintDan" <dcxdanATwowwayDOTcom> wrote in message "]news:[email hidden]...

Quoted message said:

Hello, I don't want to [censored] too much but has anyone else had

problems with

Quoted message said:

Quoted message said:

Performance Bicycle catalog orders.

Nope. Performance has always provided exemplary service. I've

ordered from

Quoted message said:

them since the 80s and have never had a problem. Top notch

organization....

I'm a Team Performance member! Woohoo! Actually, with all my purchases this year, I have saved a
bundle. I have never had a problem with any mail order company unless you consider "temporarily
out of stock" as a problem. Then I have had a problem with every mail order company including
Colorado Cyclist, Supergo (even when it was Bikeology in the 70s and 80s -- and about the only
mail order game in town), Nashbar and Performance.

We have a Performance store here in PDX (actually nearby Beaverton), and it is full of dumb
youngsters spouting misinformation, but hey, the tubes and tires are cheap. Other things are
cheap, too, if they are in stock (rarely). -- Jay Beattie.

Frequent complaint of those who work in the shops nearby, they _don't_ order, they simply stock what
comes in. Corp. HQ determines what the shop needs and sends it to them. It's pretty freaky and I've
been disappointed more than a couple times because they didn't have something common in stock and
couldn't do anything to get it, other than direct me to Performance online. Guess the beancounters
are worried that the people in the shops might order lots of [censored] the never sells.

[email hidden] (John Forrest Tomlinson) wrote in message
news:<[email hidden]>...

Quoted message said:

SaintDan' dcxdanATwowwayDOTcom said:

Hello, I don't want to [censored] too much but has anyone else had problems with Performance Bicycle
catalog orders.

This discussion belongs in rec.bicycles.marketplace and maybe rbmisc, not rbtech.

Please tell me you're kidding, right? Being as Performance sells the products that are discussed
daily in rbtech, it is only fitting that their reputation as a dealer of said products is also
discussed.

(R.White) said:

[email hidden] (John Forrest Tomlinson) wrote in message
news:<[email hidden]>...

Quoted message said:

SaintDan' dcxdanATwowwayDOTcom said:

Hello, I don't want to [censored] too much but has anyone else had problems with Performance Bicycle
catalog orders.

This discussion belongs in rec.bicycles.marketplace and maybe rbmisc, not rbtech.

Please tell me you're kidding, right?

I'm not.

JT
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NB: reply-to address is munged

Visit jt10000.comjt10000.comOpen ↗
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"Jay Beattie" <[email hidden]> wrote in message
news:<[email hidden]>...

Quoted message said:

"Gooserider" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

"SaintDan" <dcxdanATwowwayDOTcom> wrote in message
"]news:[email hidden]...

Quoted message said:

Hello, I don't want to [censored] too much but has anyone else had

problems with

Quoted message said:

Quoted message said:

Performance Bicycle catalog orders.

Nope. Performance has always provided exemplary service. I've

ordered from

Quoted message said:

them since the 80s and have never had a problem. Top notch

organization....

I'm a Team Performance member! Woohoo! Actually, with all my purchases this year, I have saved a
bundle. I have never had a problem with any mail order company unless you consider "temporarily
out of stock" as a problem. Then I have had a problem with every mail order company including
Colorado Cyclist, Supergo (even when it was Bikeology in the 70s and 80s -- and about the only
mail order game in town), Nashbar and Performance.

We have a Performance store here in PDX (actually nearby Beaverton), and it is full of dumb
youngsters spouting misinformation, but hey, the tubes and tires are cheap. Other things are
cheap, too, if they are in stock (rarely). -- Jay Beattie.

Dear Jay,

Mi hermano! I like the illusion that I'm saving money, too, with my Team Performance membership, but
I just buy more bike stuff from them with it, which is their evil scheme. The shipping upgrade is
nice, too.

Like Nashbar, Performance answers the phone, ships what they have in stock, apologizes for what's
out of stock, sends me catalogues galore, and has been nice when I called back and said never-mind
or else oops-I-ordered-the-wrong-part.

I tend to order by phone because I found that what the web site says is in stock is sometimes out of
date compared to what a live clerk sees on the company screen.

The web site and 800 number are awfully nice for anyone like me whose bicycle shopping urges often
strike during a vampire's feeding time.

Carl Fogel

SaintDan' dcxdanATwowwayDOTcom said:

Thanks Chris, you are right about the local bike shops. Better to pay a little more and save on
the shipping AND the totally clueless people who work and own the catalog stores.

The good news is that by taking all your business to your friendly neighborhood bike dealer, you can
often get discounts at least as good as those offered by mail-order shops.

Make yourself a familiar face around the shop. Be the kind of customer who is a pleasure to deal
with, extend favors to owner and employees if you can, and always pay the asking price cheerfully
(because paying full price at an LBS is for a worthy cause). Next thing you know, you won't be
paying the price on the sticker.

You can ask for a discount when you think the time is ripe for one, but I have never had to ask for
one at "my" bike shop.

Chalo Colina

[email hidden] (John Forrest Tomlinson) wrote in message
news:<[email hidden]>...

Quoted message said:

(R.White) said:

[email hidden] (John Forrest Tomlinson) wrote in message
news:<[email hidden]>...

Quoted message said:

On Tue, 2 Dec 2003 11:44:58 -0500, "SaintDan" <dcxdanATwowwayDOTcom> wrote:

>Hello, I don't want to [censored] too much but has anyone else had problems with Performance
>Bicycle catalog orders.
This discussion belongs in rec.bicycles.marketplace and maybe rbmisc, not rbtech.

Please tell me you're kidding, right?

I'm not.

You should be.

Let me re-post what you deleted.

"Being as Performance sells the products that are discussed daily in rbtech, it is only fitting that
their reputation as a dealer of said products is also discussed."

So why do you think otherwise?

This has more relevance to rbtech than posting about Lance's love life in rbr.

"Chalo" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

"

The good news is that by taking all your business to your friendly neighborhood bike dealer, you
can often get discounts at least as good as those offered by mail-order shops.

Make yourself a familiar face around the shop. Be the kind of customer who is a pleasure to deal
with, extend favors to owner and employees if you can, and always pay the asking price cheerfully
(because paying full price at an LBS is for a worthy cause). Next thing you know, you won't be
paying the price on the sticker.

You can ask for a discount when you think the time is ripe for one, but I have never had to ask
for one at "my" bike shop.

Chalo Colina

Damn straight. And, if you drop the bike off for wrenching and things go well, drop the wrench - not
the counter guy - a six pack.

Chris (loved free beer...and fixed the bikes of the beer-givers first, regardless of drop-of order)

In article <[email hidden]>, [email hidden] says...

Quoted message said:

SaintDan' dcxdanATwowwayDOTcom said:

Thanks Chris, you are right about the local bike shops. Better to pay a little more and save on
the shipping AND the totally clueless people who work and own the catalog stores.

The good news is that by taking all your business to your friendly neighborhood bike dealer, you
can often get discounts at least as good as those offered by mail-order shops.

Make yourself a familiar face around the shop. Be the kind of customer who is a pleasure to deal
with, extend favors to owner and employees if you can, and always pay the asking price cheerfully
(because paying full price at an LBS is for a worthy cause). Next thing you know, you won't be
paying the price on the sticker.

You can ask for a discount when you think the time is ripe for one, but I have never had to ask
for one at "my" bike shop.

I have had similar experiences: after buying the bike (not a real expensive one, either) and a few
accessories there, I went in looking for a few miscellaneous pieces of hardware (nuts, bolts, etc)
and when I asked what I owed, he just said "you're all set". Same thing when I went in for to have a
wheel touched up and tensioned after I bounced it sideways by hitting a pedal on a fast corner.

--
Dave Kerber Fight spam: remove the ns_ from the return address before replying!

REAL programmers write self-modifying code.

"Carl Fogel" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

"Jay Beattie" <[email hidden]> wrote in message

news:<[email hidden]>...

Quoted message said:

Quoted message said:

"Gooserider" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

"SaintDan" <dcxdanATwowwayDOTcom> wrote in message
"]news:[email hidden]...
> Hello, I don't want to [censored] too much but has anyone else had

problems with

Quoted message said:

> Performance Bicycle catalog orders.

Nope. Performance has always provided exemplary service.

I've

Quoted message said:

Quoted message said:

ordered from

Quoted message said:

them since the 80s and have never had a problem. Top notch

organization....

I'm a Team Performance member! Woohoo! Actually, with all my purchases this year, I have saved a
bundle. I have never had

a

Quoted message said:

Quoted message said:

problem with any mail order company unless you consider "temporarily out of stock" as a problem.
Then I have had a problem with every mail order company including Colorado

Cyclist,

Quoted message said:

Quoted message said:

Supergo (even when it was Bikeology in the 70s and 80s -- and about the only mail order game in
town), Nashbar and

Performance.

Quoted message said:

Quoted message said:

We have a Performance store here in PDX (actually nearby Beaverton), and it is full of dumb
youngsters spouting misinformation, but hey, the tubes and tires are cheap.

Other

Quoted message said:

Quoted message said:

things are cheap, too, if they are in stock (rarely). -- Jay Beattie.

Dear Jay,

Mi hermano! I like the illusion that I'm saving money, too, with my Team Performance membership,
but I just buy more bike stuff from them with it, which is their evil scheme. The shipping upgrade
is nice, too.

Like Nashbar, Performance answers the phone, ships what they have in stock, apologizes for what's
out of stock, sends me catalogues galore, and has been nice when I called back and said never-mind
or else oops-I-ordered-the-wrong-part.

You know, I figure Nashbar and Performance could cut the price of goods by about 20% if they did not
send out catalogues every fifteen minutes. My God, If I could burn them in my fireplace without
clogging the chimney, I could heat my house all winter long. -- Jay Beattie.

Quoted message said:

Quoted message said:

"Chalo" <[email hidden]> wrote: The good news is that by taking all your business to
your friendly neighborhood bike dealer, you can often get discounts at least as good as those
offered by mail-order shops.

Make yourself a familiar face around the shop. Be the kind of customer who is a pleasure to deal
with, extend favors to owner and employees if you can, and always pay the asking price cheerfully
(because paying full price at an LBS is for a worthy cause). Next thing you know, you won't be
paying the price on the sticker.

You can ask for a discount when you think the time is ripe for one, but I have never had to ask
for one at "my" bike shop.

I can definitely say that this is the case for me at my local shop. The owner knows I have very few
bucks to spend- so I very frequently get freebies( cables, a few repairs, etc) and always 15-25% off
and sometimes more. Due to some connections, I get the inside honest scoop on some products, and
help set up events for various cycling organisations. Last Thursday as I was passing by and business
was slow- gave him the quick run-down on some new innovations on manufacturing and design, as well
as a very honest review of a product I am beta-testing for a manufacturer- that he is considering
being a dealer for next spring. I also gave him the inside edge to new cycling events calendars (
promotion).