Yet another CTC membership **** up

"MSeries" <[email hidden]> wrote:
| My membership didn't get renewed despite me completing the form with my
| bank details. ...

That might be why I have had mine renewed twice this month.
They have only charged me once, though; so far...

MSeries said:

My membership didn't get renewed despite me completing the form with my
bank details. What a load of rubbish. Probably will not bother now.
They really should make it easy for people to become members, shouldn't
have to wait 3 months, make two phone calls to find out I am not a
member, this despite being sent two membership cards with expiry of
2006 !!!!

S'odd innit. You'd think they'd want the money - and contact you if
they had problems processing the bank details/wrong numbers etc. The
last renewal notice I had was strange 'cos it had the card pre-printed
but the latter with the card said it was not valid until they received
payment. I thought thatw as a daft way of doign it, as it could be very
confusing if you simply forgot, and a few weeks later found the card
with your number on and assumed you'd paid up and were a member. Daft.
I'm not very impressed with the magazine of late either. It's trying to
be all things to all cyclists rather than aiming at a specific target
market, and consequently appeals to no-one in particular.

MSeries said:

My membership didn't get renewed despite me completing the form with my
bank details. What a load of rubbish. Probably will not bother now.
They really should make it easy for people to become members, shouldn't
have to wait 3 months, make two phone calls to find out I am not a
member, this despite being sent two membership cards with expiry of
2006 !!!!

I applied to join 3 months ago - they took the 30 quid the next day.
Since then nothing.

Quoted message said:

MSeries said:

My membership didn't get renewed despite me completing the form with my
bank details. What a load of rubbish. Probably will not bother now.
They really should make it easy for people to become members, shouldn't
have to wait 3 months, make two phone calls to find out I am not a
member, this despite being sent two membership cards with expiry of
2006 !!!!

Quoted message said:

I applied to join 3 months ago - they took the 30 quid the next day.
Since then nothing.

That's what happened to me a few years ago. Despite emails and phone
calls I never got anything for my money. I'm not going to try again in
a hurry. Either they're pirates or unbelievably incompetent.

--
Chris Malcolm [email hidden] +44 (0)131 651 3445 DoD #205
IPAB, Informatics, JCMB, King's Buildings, Edinburgh, EH9 3JZ, UK
[http://www.dai.ed.ac.uk/homes/cam/]

Just spoke to CTC hq and they say that all should be OK from now as they
have a new and efficient membership dept.

SW

"MSeries" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

My membership didn't get renewed despite me completing the form with my
bank details. What a load of rubbish. Probably will not bother now.
They really should make it easy for people to become members, shouldn't
have to wait 3 months, make two phone calls to find out I am not a
member, this despite being sent two membership cards with expiry of
2006 !!!!

Steve W said:

Just spoke to CTC hq and they say that all should be OK from now as they
have a new and efficient membership dept.

SW

Too late for me I'm afraid, the horse has bolted. Maybe some time in
the future I'll feel more forgiving but right now I have better things
to spend my time and money on.

"Steve W" <[email hidden]>typed

Quoted message said:

Just spoke to CTC hq and they say that all should be OK from now as they
have a new and efficient membership dept.

It's like déjà vu, all over again...

FWIW I am a CTC 'Lifer' so won't lose my membership just yet.

--
Helen D. Vecht: [email hidden]
Edgware.

"Helen Deborah Vecht" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

"Steve W" <[email hidden]>typed

Quoted message said:

Just spoke to CTC hq and they say that all should be OK from now as they
have a new and efficient membership dept.

It's like déjà vu, all over again...

FWIW I am a CTC 'Lifer' so won't lose my membership just yet.

--
Helen D. Vecht: [email hidden]
Edgware.

Still haven't received our 5 year membership cards after renewing in
August.Just been told they have been issued manually,should be here in a
couple of days.We'll see.Don't think I will be renewing after five years if
things don't improve.

Took 7 days to reply to e-mail.

Any complaints:
[email hidden] ( Director)
or
[email hidden] ( Membership Head Honcho )

Have had e-mails from both in response to my complaints,if more complain
perhaps something will be done.

Sam Salt

"MSeries" <[email hidden]> sd / msg
<[email hidden]> dtd 10 Oct
2005 05:53:01 -0700:

Quoted message said:

Quoted message said:

Just spoke to CTC hq and they say that all should be OK from now as they
have a new and efficient membership dept.

Quoted message said:

Too late for me I'm afraid, the horse has bolted. Maybe some time in
the future I'll feel more forgiving but right now I have better things
to spend my time and money on.

Shame. The announcement of the new membership company was in the
current Cycle, so I am pretty sure you were dealing with the old lot.

Guy
--
http://www.chapmancentral.co.uk

"To every complex problem there is a solution which is
simple, neat and wrong" - HL Mencken

Three Months !!!! You are very patient. They had my money on the 7th
September since then nothing, not even a thanks. The (eventual) reply
to my email told me my membership number but I have had nothing popping
through the letterbox. I guess I will have to put that money down to
experience, olbviously the CTC (Cash To the Cowboys) is being run on a
pure profit basis and who cares about the disgruntled paying members.

Wonder if the BBC would be interested......

Richard

"Helen Deborah Vecht" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

"Steve W" <[email hidden]>typed

Quoted message said:

Just spoke to CTC hq and they say that all should be OK from now as they
have a new and efficient membership dept.

It's like déjà vu, all over again...

FWIW I am a CTC 'Lifer' so won't lose my membership just yet.

--
Helen D. Vecht: [email hidden]
Edgware.

Still haven't received our 5 year membership cards after renewing in
August.Just been told they have been issued manually,should be here in a
couple of days.We'll see.Don't think I will be renewing after five years if
things don't improve.

Took 7 days to reply to e-mail.

Any complaints:
[email hidden] ( Director)
or
[email hidden] ( Membership Head Honcho )

Have had e-mails from both in response to my complaints,if more complain
perhaps something will be done.

Just zis Guy said:

Shame. The announcement of the new membership company was in the
current Cycle, so I am pretty sure you were dealing with the old lot.

Yes I was told the change over was in August, I thought I'd renewed in
May !!

Motty said:

Three Months !!!! You are very patient. They had my money on the 7th
September since then nothing, not even a thanks. The (eventual) reply
to my email told me my membership number but I have had nothing popping
through the letterbox. I guess I will have to put that money down to
experience, olbviously the CTC (Cash To the Cowboys) is being run on a
pure profit basis and who cares about the disgruntled paying members.

Wonder if the BBC would be interested......

Richard

I believe I received the last copy of Cycle but the none arrival the
most recent one that came out last week spurred me into action to
investigate.

in message <[email hidden]>, Just zis Guy,

you know? (') said:

"MSeries" <[email hidden]> sd / msg
<[email hidden]> dtd 10 Oct
2005 05:53:01 -0700:

Quoted message said:

Quoted message said:

Just spoke to CTC hq and they say that all should be OK from now as
they have a new and efficient membership dept.

Quoted message said:

Too late for me I'm afraid, the horse has bolted. Maybe some time in
the future I'll feel more forgiving but right now I have better things
to spend my time and money on.

Shame. The announcement of the new membership company was in the
current Cycle, so I am pretty sure you were dealing with the old lot.

You mean, having learned once that you do /not/ outsource your core
business, they've done it /again/?

--
[email hidden] (Simon Brooke) http://www.jasmine.org.uk/~simon/

' ' <------- this blank intentionally spaced left

Simon Brooke <[email hidden]>typed

Quoted message said:

You mean, having learned once that you do /not/ outsource your core
business, they've done it /again/?

It's like déjà vu, all over again...

--
Helen D. Vecht: [email hidden]
Edgware.

Helen Deborah Vecht said:

Simon Brooke <[email hidden]>typed

Quoted message said:

You mean, having learned once that you do /not/ outsource your core
business, they've done it /again/?

It's like déjà vu, all over again...

--
Helen D. Vecht: [email hidden]
Edgware.

Hee hee.

I sent an email to Peter Jackson at CTC and he has relied with an
apology, explaining that I may soon recieve a letter offering me 15
months membership for the price of 12 as recompense for being messed
around. We'll see.