Wiggle won't answer my emails

Martin Wilson said:

I've done about 3 enquiries using their website forms and one direct
email and wiggle have never responded. I basically got a chain off
them without the link for it. I checked the manufacturers site and
they say it comes with one (Connex) http://www.connexchain.com/

However not getting any joy or reply from wiggle. Are they a poor
company? If so which online supplier is recommended for prices and
service?

Looks like I might have to claim off my credit card and steer clear of
them in future.

Annoying when you look on the site as it says "we guarantee that
you'll be satisfied with wiggle!"

I've just had the exact opposite! ordered something at 12:00 with a note about sizing got a reply 12:20, another at 12:43 saying the order had been processed, 08:45 next morning it was delivered - and to the Channel Islands!

Bad luck on your experiences, mine have always been ok.

Regards

Steve D

sdorrity said:

Martin Wilson said:

I've done about 3 enquiries using their website forms and one direct
email and wiggle have never responded. I basically got a chain off
them without the link for it. I checked the manufacturers site and
they say it comes with one (Connex) http://www.connexchain.com/

However not getting any joy or reply from wiggle. Are they a poor
company? If so which online supplier is recommended for prices and
service?

Looks like I might have to claim off my credit card and steer clear of
them in future.

Annoying when you look on the site as it says "we guarantee that
you'll be satisfied with wiggle!"

I've just had the exact opposite! ordered something at 12:00 with a
note about sizing got a reply 12:20, another at 12:43 saying the order
had been processed, 08:45 next morning it was delivered - and to the
Channel Islands!

Bad luck on your experiences, mine have always been ok.

Regards

Steve D

Mine have always been good, however, if I email them out of working
hours, I tend not to get replies. Email them in working hours and I do.
I assume emails are easier to lose/overlook when amongst the
23987419374 they get sent overnight ;-)

IIRC somewhere on the delivery note/order confirmation is a telephone
number - you could always try talking to someone in person before
setting the CC company on them?

--

Velvet

"Martin Wilson" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

I've done about 3 enquiries using their website forms and one direct
email and wiggle have never responded. I basically got a chain off
them without the link for it. I checked the manufacturers site and
they say it comes with one (Connex) http://www.connexchain.com/

However not getting any joy or reply from wiggle. Are they a poor
company? If so which online supplier is recommended for prices and
service?

Looks like I might have to claim off my credit card and steer clear of
them in future.

Annoying when you look on the site as it says "we guarantee that
you'll be satisfied with wiggle!"

They forgot to include my free inner tubes in my last order. I emailed them
to [email hidden] and got a response within 24 hours and the
tubes 3 days later. Hopefully your experience is a one-off.

Julia

JBB said:

"Martin Wilson" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Quoted message said:

Annoying when you look on the site as it says "we guarantee that
you'll be satisfied with wiggle!"

They forgot to include my free inner tubes in my last order. I emailed
them
to [email hidden] and got a response within 24 hours and the
tubes 3 days later. Hopefully your experience is a one-off.

No, I've had a couple of disappointing non-responses from them. They get
round to it after a bit of prodding.

Colin

"Colin Blackburn" <[email hidden]> wrote in
news:[email hidden]:

Quoted message said:

No, I've had a couple of disappointing non-responses from them. They
get round to it after a bit of prodding.

I think I've spotted the link. They lurk around URC checking out who gives
them a good review and respond quickly to them. Anyone who bad-mouths them
gets the cold shoulder 🙂

BTW, in my one and only dealing with them, they were absolutely wonderful
(not that the free sweeties had any influence on my opinion) 🙂

Graeme

On Fri, 20 Aug 2004 09:48:52 GMT, Graeme <[email hidden]>

Quoted message said:

"Colin Blackburn" <[email hidden]> wrote in
news:[email hidden]:

Quoted message said:

No, I've had a couple of disappointing non-responses from them. They
get round to it after a bit of prodding.

I think I've spotted the link. They lurk around URC checking out who
gives
them a good review and respond quickly to them. Anyone who bad-mouths
them
gets the cold shoulder 🙂

BTW, in my one and only dealing with them, they were absolutely wonderful
(not that the free sweeties had any influence on my opinion) 🙂

I should also add, just in case, that the vast majority of my dealings
with wiggle have been perfect.

Colin

Martin Wilson said:

I've done about 3 enquiries using their website forms and one direct
email and wiggle have never responded. I basically got a chain off
them without the link for it. I checked the manufacturers site and
they say it comes with one (Connex) http://www.connexchain.com/

However not getting any joy or reply from wiggle. Are they a poor
company?

No, they're not a poor company. In fact they're the best in terms of
having lots of stuff, having or obtaining what they advertise and shipping
it very quickly. However, they can be funny about answering emails
sometimes, especially technical ones.

Try again, addressing your message to "The Manager", or phone or
snail-mail. If you can't get the link from Wiggle or cheaply elsewhere,
you could return the chain for a refund (and you will get it).

Quoted message said:

If so which online supplier is recommended for prices and
service?

Depends what you want each time. Also check out Chain Reaction, Parker
International and Settle Cycles.

~PB

Quoted message said:

Quoted message said:

BTW, in my one and only dealing with them, they were absolutely wonderful
(not that the free sweeties had any influence on my opinion) 🙂

I should also add, just in case, that the vast majority of my dealings
with wiggle have been perfect.

Colin

I got a cheap workstand off them. It was rubbish to be honest. Very
poorly welded and falling apart. So bad in fact that they'd stopped
doing them and perhaps I got the last one which was the worst of the
worst. Anyway sent back and they were very prompt indeed at getting a
better stand to me (which I paid the extra money for) and crediting my
card with about £3 which was due to me because of the postage amount
sending back. No problems there and in fact excellent service.

I got a Tacx trainer system from them for about £90 but the main screw
that came with it was malformed and I had to take it to work to grind
the end so it would fit in the trainer to secure the fan/friction
assembly bit. Wished I'd just complained and let them deal with that
to instead of sorting it myself and saving them trouble. It was part
of the same order as the chain.

I must admit I'm a little annoyed with Wiggle as the chain came in a
tatty box and I can't help wondering if someone nicked the link in the
past perhaps to sort another chain out plus its something else that
went out of stock as soon as I bought mine which again hints to me
that it was the very last item of its kind in the store (old stock
that has been around a while). Also the original workstand I ordered
was definitely the worst for wear. It was already partly assembled
(badly) with the plastic end cap broken with about 1 /10th of the disc
surface missing. Some of the stuff received from them hasn't been
pristine to say the least. Still not as bad as Parkers of Bolton where
I got a bicycle lock and believe it or not there was green paint
splashed on it but I think they admitted it was bankrupt stock and
hadn't been stored very well which explained it.

Bike companies I've dealt with;

Probike kit (no problems so no customer service history)
Sterling House (was going to buy a tool kit from them but then found
out probike kit was cheaper and cancelled, very messy procedure in
cancelling but was achieved ok)
Wiggle (you've already read that info)
Parkers of Bolton (got my Pagan Arrow bike from them and a few other
items, they sorted out a couple of problems slowly but fairly but they
are renowned box shifters so probably better than expected)

Years ago I got everything I needed bike related all from the same
store 'Yeovil Cycle Centre' and it was a friendly likable shop but now
its the TRIUK shop and eight times as big and probably 10x more
fashionable but its a pretty charmless place with very poor pricing.

Quoted message said:

I've done about 3 enquiries using their website forms and one direct
email and wiggle have never responded. I basically got a chain off
them without the link for it. I checked the manufacturers site and
they say it comes with one (Connex) http://www.connexchain.com/

However not getting any joy or reply from wiggle. Are they a poor
company? If so which online supplier is recommended for prices and
service?

Wiggle have never given me problems and, AFAIK, have a decent
reputation.

It is concievable that your emails are being stopped by an email filter,
somewhere, so they're simply not arriving - or perhaps their emails to
you are not arriving. Try phoning them.

--
Toby

Martin Wilson said:

I've done about 3 enquiries using their website forms and one direct
email and wiggle have never responded. I basically got a chain off
them without the link for it. I checked the manufacturers site and
they say it comes with one (Connex) http://www.connexchain.com/

However not getting any joy or reply from wiggle. Are they a poor
company?

Just send it back and tell them the link is missing. Ask them either
to replace or refund.

Given that the receipt says that you don't need to call them for
returns advice, I would assume that e-mails are answered when there's
nothing else to do.

All of this is in black and white, on the invoice.
--

Cheers,

Al

Quoted message said:

Just send it back and tell them the link is missing. Ask them either
to replace or refund.

Given that the receipt says that you don't need to call them for
returns advice, I would assume that e-mails are answered when there's
nothing else to do.

All of this is in black and white, on the invoice.

Fair enough but as I'm on permanent nightshift getting stuff to the
post office can be difficult. The one day when I'm almost on a normal
sleeping pattern is sunday but post offices aren't open and at other
times I'm getting pretty tired at the time they just open or just
waking up when they close. So normally I get other people to do it as
a favour. It would be so much easier for me if they just sent the
little link in a envelope. However it looks like the whole chain will
go back and then if nothing else happens I can claim via the credit
card I suppose. Bloody annoying though and I certainly won't use
Wiggle again or recommend them to anyone from my personal experience.
I've tested my email accounts and test emails are working fine. Wiggle
are actually in my watch filters so any of there emails are instantly
locked to prevent other email filters from deleting them.

Martin Wilson said:

I'm on permanent nightshift getting stuff to the
post office can be difficult.

A chain in a jiffy bag will fit in a pillar box. 94p or five 2nd class
stamps will cover the postage.

~PB

Pete Biggs said:

Martin Wilson said:

I'm on permanent nightshift getting stuff to the
post office can be difficult.

A chain in a jiffy bag will fit in a pillar box. 94p or five 2nd class
stamps will cover the postage.

~PB

I'd want to get a certificate of posting if returning such an item.
Many years ago I returned an item without one and lost out because of
it.

Martin Wilson said:

Quoted message said:

A chain in a jiffy bag will fit in a pillar box. 94p or five 2nd
class stamps will cover the postage.

Quoted message said:

I'd want to get a certificate of posting if returning such an item.
Many years ago I returned an item without one and lost out because of
it.

Oh, so it's this model:
url:www.wiggle.co.uk/v2_product_detail.asp?ProdID=5360012644 ? :-)

SRAM also say their chains are supplied with Powerlinks but not all
dealers include them. Suppliers can supply what they want. Wiggle do
sell Connex connecting links on their own.

~PB

Martin Wilson said:

Fair enough but as I'm on permanent nightshift getting stuff to the
post office can be difficult.

It's a chain. Stuff it in a jiffy bag and post it in a letter box.

Quoted message said:

However it looks like the whole chain will
go back and then if nothing else happens I can claim via the credit
card I suppose.

So you're going to follow the instructions on the invoice. Good.
Don't forget the covering letter to tell them why they've got this
chain in front of them.

Quoted message said:

Bloody annoying though and I certainly won't use
Wiggle again or recommend them to anyone from my personal experience.

Fortunately, they seem to have many satisfied customers here, myself
included. Perhaps if you wanted personal service, you should have
tried a shop.

--

Cheers,

Al

Quoted message said:

Fortunately, they seem to have many satisfied customers here, myself
included. Perhaps if you wanted personal service, you should have
tried a shop.

Well I consider replying to at least 1 of about 6 emails to be the
bare minimum of service. Frankly not impressed and very poor service
on any level. I've bought tons of stuff online in other areas and
apart from about one company who are known to be pretty terrible
(Techstore) have generally been impressed.

Martin Wilson said:

Quoted message said:

Fortunately, they seem to have many satisfied customers here, myself
included. Perhaps if you wanted personal service, you should have
tried a shop.

Well I consider replying to at least 1 of about 6 emails to be the
bare minimum of service. Frankly not impressed and very poor service
on any level. I've bought tons of stuff online in other areas and
apart from about one company who are known to be pretty terrible
(Techstore) have generally been impressed.

Have you posted your chain back with a covering letter yet?

Have they responded?
--

Cheers,

Al

Al C-F said:

Martin Wilson said:

Quoted message said:

Fortunately, they seem to have many satisfied customers here, myself
included. Perhaps if you wanted personal service, you should have
tried a shop.

Well I consider replying to at least 1 of about 6 emails to be the
bare minimum of service. Frankly not impressed and very poor service
on any level. I've bought tons of stuff online in other areas and
apart from about one company who are known to be pretty terrible
(Techstore) have generally been impressed.

Have you posted your chain back with a covering letter yet?

Have they responded?

No I haven't posted it back yet as I would want to have a certificate
of posting to prove I've sent it and as previously stated its
difficult for me to get to a post office. Considering the company
won't answer emails I don't have a warm feeling inside about the
attitude so would definitely not want to give them the opportunity to
deny they received the item and then have no proof to say otherwise.

Basically I'll be getting someone else to take it to a post office but
I'm reliant on their timing of it.

In article <[email hidden]>,

Al C-F said:

Have you posted your chain back with a covering letter yet?

Isn't that incitement to an illegal act? Or are you somewhere that
allows chain letters?

--
Not me guv