WIGGLE

531c said:

Wiggle do not answer my e-mails regarding a complaint. Does anyone
else have the same problem or have a phone number to contact them?!

They've been slow to answer technical questions/suggestions of mine,
otherwise I've had very good service.

Try again, addressing your email to "The Manager", and/or send a letter.
Goods can be returned without contact in advance if a refund/exchange is
required.

~PB

In message <[email hidden]>, 531c
<[email hidden]> writes

Quoted message said:

Wiggle do not answer my e-mails regarding a complaint.

Standbye for lots of people to come along now and say how wonderful they
have been.....

Quoted message said:

Does anyone
else have the same problem

It has been complained about before here.

Quoted message said:

or have a phone number to contact them?!

Have a furtle on Google Groups, there was a thread on this early in the
year and someone posted a phone number
--
Chris French, Leeds

Yeah I had that problem when I enquired about a product. they told me a load
of old bull, when I asked again referring to their answer they didn't reply.
needless to say I went else where to buy my products.

"531c" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Wiggle do not answer my e-mails regarding a complaint. Does anyone
else have the same problem or have a phone number to contact them?!

531c said:

Wiggle do not answer my e-mails regarding a complaint. Does anyone
else have the same problem or have a phone number to contact them?!

I recently wrote to them to ask if they could get pads for my bell helmet.
They put them on the web site the next day.

--
Andy Morris

AndyAtJinkasDotFreeserve.Co.UK

Love this:
Put an end to Outlook Express's messy quotes
http://home.in.tum.de/~jain/software/oe-quotefix/

531c said:

Wiggle do not answer my e-mails regarding a complaint. Does anyone
else have the same problem or have a phone number to contact them?!

I'm having the same problems with Xpedia. Returned defective goods nearly
three weeks ago, heard nothing from them since. Not sure about giving them
any repeat business.
--
Chris

(531c) said:

Wiggle do not answer my e-mails regarding a complaint. Does anyone
else have the same problem or have a phone number to contact them?!

I ordered a cateye TL-1000 rear light, a jersey and some shorts.

I received a cateye computer and the jersey was a different size from
the size ordered. The shorts were fine, but there weren't any wine
gums.

One picking mistake I can attribute to a momentary lapse; two picking
mistakes is incompetence.

They answered my email promptly.

Quoted message said:

Wiggle do not answer my e-mails regarding a complaint. Does anyone
else have the same problem or have a phone number to contact them?!

Wiggle contact details

Wiggle Ltd
Mountbatten Business Park
Jackson Close
Portsmouth
PO6 1US

Tel: 0845 6340069

Address from the Wiggle web site and the phone number from Yellow Pages
(www.yell.co.uk)

easy peasy :-)

Cheers, helen s

--This is an invalid email address to avoid spam--
to get correct one remove fame & fortune
h*$el*$$e*nd**$o$ts**i*$*$m*m$o*n*s@$*a$o*l.c**$om$

--Due to financial crisis the light at the end of the tunnel is switched off--

On 11 Nov 2004 07:57:35 GMT, dirtylitterboxofferingstospammers
<[email hidden]> wrote:

[...]

Quoted message said:

Tel: 0845 6340069

Address from the Wiggle web site and the phone number from Yellow Pages
(www.yell.co.uk)

easy peasy :-)

Yes, so easy you'd think wiggle themselves would be able to stick the
phone number on their website.

Colin

531c said:

Wiggle do not answer my e-mails regarding a complaint. Does anyone
else have the same problem or have a phone number to contact them?!

I have their phone number on the back of a t-shirt "How's my cycling" but
it's in the wash at the moment!

Colin

Quoted message said:

Yes, so easy you'd think wiggle themselves would be able to stick the
phone number on their website.

Colin

Indeed - I agree. But it doesn't require a huge amount of brain power to have a
look in Yellow Pages as it isn't on't web site. I knopw - I haven't a huge
amount of brain power ;-)

Cheers, helen s

--This is an invalid email address to avoid spam--
to get correct one remove fame & fortune
h*$el*$$e*nd**$o$ts**i*$*$m*m$o*n*s@$*a$o*l.c**$om$

--Due to financial crisis the light at the end of the tunnel is switched off--

Colin Blackburn said:

Quoted message said:

Address from the Wiggle web site and the phone number from Yellow Pages
(www.yell.co.uk)

easy peasy :-)

Yes, so easy you'd think wiggle themselves would be able to stick the
phone number on their website.

Speshully as they ask you to phone them if you want to cancel an order
"if you want to cancel an order before we've despatched it, just phone
us up..."

err, ummm

John B

Colin Blackburn said:

On 11 Nov 2004 07:57:35 GMT, dirtylitterboxofferingstospammers
<[email hidden]> wrote:

[...]

Quoted message said:

Tel: 0845 6340069

Address from the Wiggle web site and the phone number from Yellow Pages
(www.yell.co.uk)

easy peasy :-)

Yes, so easy you'd think wiggle themselves would be able to stick the
phone number on their website.

But then you would have people ringing them up and ordering stuff
........

Customer Service in the UK stinks (General Comment)

chris French said:

In message <[email hidden]>, 531c
<[email hidden]> writes

Quoted message said:

Wiggle do not answer my e-mails regarding a complaint.

Standbye for lots of people to come along now and say how wonderful they
have been.....

Well, now you mention it, pedals ordered Thursday, delivered Friday,
free postage.

And some packets of Xstals, which seem to be glucose sweets. They
promise sweet stimulation. I wish.

in message <1100180533.jD6F4KDYY6MDTbtJT7+yIw@teranews>, Jack Ouzzi

(') said:

Colin Blackburn said:

Yes, so easy you'd think wiggle themselves would be able to stick the
phone number on their website.

But then you would have people ringing them up and ordering stuff

Wiggle's business model depends on a high degree of automation; they
probably don't have enough staff to deal with a lot of telephone calls.
You can't get everything for nothing. Wiggle gives a fast reasonably
efficient service on a wide range of stock at prices which are on the
whole reasonable. If you want someone to talk to, there are plenty of
other suppliers who offer that service.

Quoted message said:

Customer Service in the UK stinks (General Comment)

You get what you pay for (General Comment).

--
[email hidden] (Simon Brooke) http://www.jasmine.org.uk/~simon/

;; I'll have a proper rant later, when I get the time.

In message <[email hidden]>, Simon
Brooke <[email hidden]> writes

Quoted message said:

in message <1100180533.jD6F4KDYY6MDTbtJT7+yIw@teranews>, Jack Ouzzi

(') said:

Colin Blackburn said:

Yes, so easy you'd think wiggle themselves would be able to stick the
phone number on their website.

But then you would have people ringing them up and ordering stuff

Wiggle's business model depends on a high degree of automation; they
probably don't have enough staff to deal with a lot of telephone calls.

Nor to answer emails either it would seem.
--
Chris French, Leeds

I've had generally good service from them, but this doesn't count when there wasn't a problem with the sale. The one time I did have a problem in that they sent me the wrong replacement tubes, they were quick to reply to my email requesting a return, and quick to refund me upon receipt of the tubes too.