Virgin Trains <sigh>

Richard Bates said:

I recently sent the following email to Virgin Trains regarding booking
tickets via their website:

"PLEASE.... bring back the facility to reserve a bicycle place at the
same time as buying a seat. I've just wasted 90 minutes at my local
train station trying to do this (and still no luck)."

Their reply was as follows:

"Once you have purchased your ticket and made you booking, if you wish
book you bicycle onto the train, you have to contact the station that
you are travelling from. There is no facilty to make this reservation
on-line."

I had a similar exchange of emails with Virgin. I sent them a stroppy reply
to which there was no response.
Their new trains are worse than the old ones too.

Quoted message said:

I had a similar exchange of emails with Virgin. I sent them a stroppy reply
to which there was no response.
Their new trains are worse than the old ones too.

The gits are trying for the East Coast franchise... Hope that gets
knocked on the head.. Pratrail monopoly on travel to England.

Fed up with them, since a turd in uniform dismissed my bike booking
with "we dont want your sort anymore"

Funnily enough, I wont touch anything with that brand name because I
associate it with the train service and therefore [censored].

Richard Webb

Quoted message said:

Funnily enough, I wont touch anything with that brand name because I
associate it with the train service and therefore [censored].

I never knowlingly buy anything of said company due to too many employees
thinking that because they work for Branson, this automatically makes them
superior to the peasants who don't.

Cheers, helen s

--This is an invalid email address to avoid spam--
to get correct one remove fame & fortune
h*$el*$$e*nd**$o$ts**i*$*$m*m$o*n*s@$*a$o*l.c**$om$

--Due to financial crisis the light at the end of the tunnel is switched off--

On Wed, 13 Oct 2004 16:11:48 GMT someone who may be
[email hidden] (RJ Webb) wrote this:-

Quoted message said:

Fed up with them, since a turd in uniform dismissed my bike booking
with "we dont want your sort anymore"

Did you take it up with the RPC?

--
David Hansen, Edinburgh | PGP email preferred-key number F566DA0E
I will always explain revoked keys, unless the UK government
prevents me by using the RIP Act 2000.

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"Richard Bates" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

I recently sent the following email to Virgin Trains regarding booking
tickets via their website:

"PLEASE.... bring back the facility to reserve a bicycle place at the
same time as buying a seat. I've just wasted 90 minutes at my local
train station trying to do this (and still no luck)."

Their reply was as follows:

"Once you have purchased your ticket and made you booking, if you wish
book you bicycle onto the train, you have to contact the station that
you are travelling from. There is no facilty to make this reservation
on-line."

DOH! I bloody know there isn't. That's why I sent an email saying
please bring it back!

Love and FFS from Rich x

Then you find that the bike space is full.

David Hansen said:

On Wed, 13 Oct 2004 16:11:48 GMT someone who may be
[email hidden] (RJ Webb) wrote this:-

Quoted message said:

Fed up with them, since a turd in uniform dismissed my bike booking
with "we dont want your sort anymore"

Did you take it up with the RPC?

Too my shame I did not..... Was too shocked to take names details
etc.

Richard Webb

Richard Bates said:

I recently sent the following email to Virgin Trains regarding booking
tickets via their website:

"PLEASE.... bring back the facility to reserve a bicycle place at the
same time as buying a seat. I've just wasted 90 minutes at my local
train station trying to do this (and still no luck)."

Their reply was as follows:

"Once you have purchased your ticket and made you booking, if you wish
book you bicycle onto the train, you have to contact the station that
you are travelling from. There is no facilty to make this reservation
on-line."

DOH! I bloody know there isn't. That's why I sent an email saying
please bring it back!

Love and FFS from Rich x

I'd heard horror stories when I booked a trip to the Peak District so
I was prepared for trouble when I phoned Virgin's booking line.

The bloke who took my call quoted me a very reasonable £229 (er,
reasonable compared to owning a car, that is) for an open return. I
threw in "and I'll be taking a bike" and even asked if this meant I'd
have to book it in person at a station. "Not a problem" he replied,
"I'll book it on for you now and if you decide to take a different
train just ring up and I'll re-book it." He even said that I *could*
just turn up but there would be no guarantee of a space.

Sure enough, two days later tickets arrive in post. All in order and
complete with bike reservation tickets to be attached to the bike.

On the way back, a friend decided that in the light of the foul
weather he'd take a train home rather than ride. His was only a short
trip but the Virgin train manager let the bike on for free without any
reservation.

On Wed, 13 Oct 2004 21:08:27 GMT someone who may be
[email hidden] (RJ Webb) wrote this:-

Quoted message said:

Quoted message said:

Quoted message said:

Fed up with them, since a turd in uniform dismissed my bike booking
with "we dont want your sort anymore"

Did you take it up with the RPC?

Too my shame I did not..... Was too shocked to take names details
etc.

Railway companies know who the staff are on any train.

--
David Hansen, Edinburgh | PGP email preferred-key number F566DA0E
I will always explain revoked keys, unless the UK government
prevents me by using the RIP Act 2000.

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---= East/West-Coast Server Farms - Total Privacy via Encryption =---

[email hidden] (RJ Webb) wrote in message news:<[email hidden]>...

Quoted message said:

Funnily enough, I wont touch anything with that brand name because I
associate it with the train service and therefore [censored].

I also give Virgin a wide berth. Branson's smile is creepily hardwired to Blair's.

"Martin Newstead \(MSeries\)" <[email hidden]> wrote in message news:<[email hidden]>...

Quoted message said:

Quoted message said:

Then you find that the bike space is full.

Either that, or it's full of carriage cleaners' full rubbish sacks -
that's happened to me on a Virgin Voyager before now (shame, as the
sturdy bike hooks are A Good Thing - better than leaving it on the
floor of a guard's van). Keeping the train nice and clean during the
journey is to be applauded, but isn't there anywhere less awkward to
put them?

David E. Belcher