Aaargh!
I want to avoid contributing unduly to pollution. But the
alternatives are ... lots of frustration.
I am mired in inconsistent and inaccessible information,
and noone wants to sell me a ticket! It's no wonder people
fly when it is not merely cheaper (due in large part to the
heavily subsidised fuel) but also so much easier to get
information and tickets. No good reason, just bad management.
I have to go to Amsterdam in May (for a conference -
http://www.xtech.org/ ). I'm travelling from West Devon,
so Plymouth is my city of departure.
For Amsterdam, I *should* be able to avoid flying: indeed, an
online query with http://www.bahn.de/ gives me the options I
wanted to consider: the channel tunnel, and the Harwich-
Hoek van Holland ferry.
But bahn.de cannot sell me a ticket, nor quote me a price.
Fair enough: my journey is wholly outside their country!
So I picked up the phone to First Great Western, the train
company that sells tickets from Plymouth. Nope, they can't
sell a ticket for the journey; only the UK part of it. Bah.
Next try: websites. Eurotunnel's website lets me select
London-Amsterdam (bah, again), but tells me it can't get me
a fare for the journey. A quick google reveals that the
ferry company for the alternative is Stena, and their website
hints at some rather attractive "dutchflyer" fare. But Stena's
website is too badly broken to book anything.
So, back to the phone. Eurotunnel *can* sell me a ticket from
London to Amsterdam (half-hurrah ... ). What they can't offer
is a sensible time of day for the homeward journey: it's either
too early, or spend four dead hours of the night waiting at a
dutch or belgian station. And the person I spoke to suggested I
might get a better package (through from Plymouth) from Rail Europe.
Stena by phone are a dead loss: I gave up waiting on hold, on two
different numbers (both from their website).
OK, try Rail Europe. Their website lets me select Plymouth and
Amsterdam as "to" and "from" respectively - hurrah! But then it
refuses to consider letting me book that ticket - bah. Phoning
them it's the same story as Eurotunnel, with extra confusion.
So finally, I drag myself into each of our two local travel agents.
Guess what? They can't do any better than I already had. In fact,
they don't seem to have anything I hadn't already tried. Bah!
By contrast, I can book a cheap flight from a choice of airports
and airlines with no hassle. No wonder people fly!
Epilogue: after composing but before posting this I tried the phone
again, and got through to Stena line. Looks like they are a goer after
all: just catch the sleeper to London, and their apex fare from London
to Amsterdam works ... not perfectly, but as well as the flights:-)
--
Nick Kew