I noticed a sign at a nearby Tim Hortons that declared non-motorized
vehicles were not welcome at the drive-through.
I emailed [email hidden] to ask if this was company
policy.
I received the response below from a [email hidden]
Is it time for a boycott? If it were anyone other than Timmy's.....
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Thank you for taking the time to contact us with your comments and
feedback. We always appreciate hearing from our loyal customers. I would
like to address your concerns.
Tim Hortons prides itself on being an integral part of the communities
where we operate. Part of our success is due to our store operations, and
the excellent safety records and policies we have in place. This extends to
our drive-thrus. Our policy has always been that only vehicles licensed
under the Ontario Motor Vehicles Act can be served at our drive-thrus. This
policy has nothing to do with discrimination, but safety for our staff and
customers.
For example, we do not allow pedestrians to walk up to the windows, even
where our stores are closed and drive-thrus open 24 hours. Scooters,
wheelchairs, bicycles, ATV's and snowmobiles also are not permitted.
Drivers move very quickly when entering and leaving the drive-thru area,
and the potential for injury is very high. It would not take much for a
horse to get spooked resulting in an injury to the rider, horse, or vehicle
damage. There are also issues surrounding insurance, and our insurance
company's insistence that only licensed vehicles be permitted to go through
the drive-thru.
While such policies may seem absurd in rural areas, it's our standards that
allow Tim Hortons to meet our customer's expectations every day, at any
location across the chain. Since this is a safety issue, I'm sure you can
understand our position.
We thank you for your loyalty to Tim Hortons and truly value your business.
If you have any further questions or comments please do not hesitate to
contact us toll free at 1(888) 601-1616.
Sincerely,
The TDL Group Corp.,
Rebecca B.
Operations Service Representative
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