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Time for a cyclists' jihad against Tim Hortons?

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Road Cycling
Published
22 August 2005
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6 September 2005
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lowkey
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  1. I noticed a sign at a nearby Tim Hortons that declared non-motorized
    vehicles were not welcome at the drive-through.

    I emailed [email hidden] to ask if this was company
    policy.

    I received the response below from a [email hidden]

    Is it time for a boycott? If it were anyone other than Timmy's.....

    =====
    Thank you for taking the time to contact us with your comments and
    feedback. We always appreciate hearing from our loyal customers. I would
    like to address your concerns.

    Tim Hortons prides itself on being an integral part of the communities
    where we operate. Part of our success is due to our store operations, and
    the excellent safety records and policies we have in place. This extends to
    our drive-thrus. Our policy has always been that only vehicles licensed
    under the Ontario Motor Vehicles Act can be served at our drive-thrus. This
    policy has nothing to do with discrimination, but safety for our staff and
    customers.

    For example, we do not allow pedestrians to walk up to the windows, even
    where our stores are closed and drive-thrus open 24 hours. Scooters,
    wheelchairs, bicycles, ATV's and snowmobiles also are not permitted.
    Drivers move very quickly when entering and leaving the drive-thru area,
    and the potential for injury is very high. It would not take much for a
    horse to get spooked resulting in an injury to the rider, horse, or vehicle
    damage. There are also issues surrounding insurance, and our insurance
    company's insistence that only licensed vehicles be permitted to go through
    the drive-thru.

    While such policies may seem absurd in rural areas, it's our standards that
    allow Tim Hortons to meet our customer's expectations every day, at any
    location across the chain. Since this is a safety issue, I'm sure you can
    understand our position.

    We thank you for your loyalty to Tim Hortons and truly value your business.
    If you have any further questions or comments please do not hesitate to
    contact us toll free at 1(888) 601-1616.

    Sincerely,
    The TDL Group Corp.,

    Rebecca B.
    Operations Service Representative
    =====

  2. Quoted message said:

    Our policy has always been that only vehicles licensed
    under the Ontario Motor Vehicles Act can be served at our drive-thrus

    Ah. So that means they don't serve tourists??

    I'm sure Dunkin has a similar policy, though. If you're going to start
    a boycott, make sure that cyclists have an alternate source of their
    daily caffeine + fat.

  3. Must say that I couldn't care less. Lots of things to get excied about-
    this isn't oneof them.

  4. lowkey <[email hidden]> wrote in message
    news:[email hidden]...

    Quoted message said:


    I noticed a sign at a nearby Tim Hortons that declared


    non-motorized

    Quoted message said:

    vehicles were not welcome at the drive-through.


    Seems like an odd solution when the problem is ...

    Quoted message said:

    Drivers move very quickly when entering and leaving the drive-thru


    area,

    Quoted message said:

    location across the chain.

    Quoted message said:

    Since this is a safety issue, I'm sure you can
    understand our position.


    Actually I can't.

  5. In article <[email hidden]>,

    lowkey said:


    I noticed a sign at a nearby Tim Hortons that declared non-motorized
    vehicles were not welcome at the drive-through.

    If I went to a TH, I'd prefer to go inside and get the
    counter service, anyway -- you can look around and see
    what they've got, and who else is there. I guess I'd
    rather not queue up with a bunch of cars, any more
    than I havta.

    cheers,
    Tom

    --
    -- Nothing is safe from me.
    Above address is just a spam midden.
    I'm really at: tkeats [curlicue] vcn [point] bc [point] ca

  6. lowkey said:

    I noticed a sign at a nearby Tim Hortons that declared non-motorized
    vehicles were not welcome at the drive-through.

    So? If I owned a business I wouldn't want to serve hot coffee (or whatever)
    to someone wearing slippery shoes while straddling a skinny contraption with
    sharp pointed objects on it, either. Lawsuit City.

    Kwitcherwhining...

  7. Quoted message said:
    Quoted message said:

    Our policy has always been that only vehicles licensed
    under the Ontario Motor Vehicles Act can be served at our drive-thrus

    Ah. So that means they don't serve tourists??

    I'm sure Dunkin has a similar policy, though. If you're going to start
    a boycott, make sure that cyclists have an alternate source of their
    daily caffeine + fat.

    Well, let's see.

    First, I think their point about insurance may be well-taken. If it's
    true that a vehicle that must be licensed must also be insured, anyway,
    or driven by licensed driver with insurance.

    Second, Once they handed me a cup of coffee in a cardboard cup, I'm not
    sure exactly what I would do with it, on my bike.

    Third, When I do buy takeout coffee, I put sweetener in it and pour it
    into my thermos. Easier done off the bike.

    Fourth, Ain't no Tim Horton's around here. I do remember their coffee
    fondly from previous trips to Canada. But generally I go to Starbucks.
    I've heard of Starbucks with drive-throughs, but I've never seen one.
    (I will, though, when I visit my son in North Carolina in September; he
    works at one.)

    Fifth, Stopping for food is an excuse to get off the bike. I've never
    even been tempted to go through a drive-through.

    Sixth, Other than coffee, I can't think of anything sold through a
    drive-through that I would want to eat. Which may account for my lack
    of temptation.

    Seventh, I can't believe I could come up with six points to make on
    such a trivial subject. It's bad to be posting on Usenet when you're
    bored but can't leave the room.

    RichC

  8. Tom Keats said:

    In article <[email hidden]>,

    lowkey said:

    I noticed a sign at a nearby Tim Hortons that declared non-motorized
    vehicles were not welcome at the drive-through.

    If I went to a TH, I'd prefer to go inside and get the
    counter service, anyway -- you can look around and see
    what they've got, and who else is there. I guess I'd
    rather not queue up with a bunch of cars, any more
    than I havta.

    cheers,
    Tom

    Along the same lines, the lifestyle changes I wanted to make which got
    me into cycling are also the ones that told me to give up fast food and
    the hustle/bustle lifestyle permitted by drive-throughs.

    We should all make a little more time in our days and enjoy things a
    little bit more...I feel

    --
    Paul M. Hobson
    Georgia Institute of Technology
    ..:change the words numbers
    if you want to reply to me:.

  9. lowkey said:

    I noticed a sign at a nearby Tim Hortons that declared non-motorized
    vehicles were not welcome at the drive-through.

    Sounds like an excellent reason to buy your food at a different
    restaurant.
    --
    "Let others praise ancient times; I am glad I was born in these."
    --Ovid (43 BC-18 AD)

  10. rdclark said:

    Seventh, I can't believe I could come up with six points to make on
    such a trivial subject. It's bad to be posting on Usenet when you're
    bored but can't leave the room.

    Eighth, I think that if having to dismount and go inside a coffee joint
    is your worst problem, you really have a pretty darn good life. Why not
    be grateful for it?

    Bill

    --------------------------------------------------
    | You can fool some of the people all of the time, |
    | and those are the ones you have to focus on. |
    | -- George W. Bush |
    --------------------------------------------------

  11. T-Ho's corporate puppet said:

    ... the excellent safety records and policies we have in place. ...
    Our policy has always been that only vehicles licensed
    under the Ontario Motor Vehicles Act can be served at our drive-thrus. ...

    WUWD? Last time I was South of the Border, I hit a T-Ho's in my car
    which is not licenses under any Ontario Schmontario MVA. They did not
    refuse service. (As our buddy in rec.bicycles.soc would say, "LIAR!!"😉

    Quoted message said:

    For example, we do not allow pedestrians to walk up to the windows, even
    where our stores are closed and drive-thrus open 24 hours. Scooters,
    wheelchairs, bicycles, ATV's and snowmobiles also are not permitted.

    Specious. I can see how a drive-up worker could be more easily
    threatened by a ped intent on harm, but nothing prevents a motorist
    from hopping out of the car and invading the window.

    Quoted message said:

    Drivers move very quickly when entering and leaving the drive-thru area,
    and the potential for injury is very high.

    With a lapful of coffee and TimBits? Oh, please.

    Quoted message said:

    ...There are also issues surrounding insurance, and our insurance company's > insistence that only licensed vehicles be permitted to go through the drive-> thru.

    I thought they sold food, not PL/PD and collision coverage. Never
    had a drive-up worked ask for license & reg prior to serving me.

    Quoted message said:

    ...Since this is a safety issue, I'm sure you can understand our position.

    Back in the 80's several banks decided that it would be "safer" to
    not provide service to cyclists at the drive-up. Cyclists wrote a
    letter and suggested they'd bank elsewhere. Suddenly all those safety
    issues evaporated. And it was not the insurance carrier at all, just
    some pointy-haired corp type sitting behind a desk making a decision.

    T-Ho's has great coffee, BTW.

    HTH

    --Karen M.

  12. I'm with you. These days, the only time I stop at a place that would
    have a drive-through (BK, McD's) is to answer a call of nature, and I
    prefer to get off the bike for that anyway. However, I do have a strong
    opinion on this issue which i will post.

    --ag

    Paul Hobson <[email hidden]> wrote in
    news:[email hidden]:

    Quoted message said:
    Tom Keats said:

    In article <[email hidden]>,

    lowkey said:

    I noticed a sign at a nearby Tim Hortons that declared non-motorized
    vehicles were not welcome at the drive-through.

    If I went to a TH, I'd prefer to go inside and get the
    counter service, anyway -- you can look around and see
    what they've got, and who else is there. I guess I'd
    rather not queue up with a bunch of cars, any more
    than I havta.

    cheers,
    Tom

    Along the same lines, the lifestyle changes I wanted to make which got
    me into cycling are also the ones that told me to give up fast food
    and the hustle/bustle lifestyle permitted by drive-throughs.

    We should all make a little more time in our days and enjoy things a
    little bit more...I feel

  13. "lowkey" <[email hidden]> wrote in
    news:[email hidden]:

    Quoted message said:


    I noticed a sign at a nearby Tim Hortons that declared non-motorized
    vehicles were not welcome at the drive-through.

    I emailed [email hidden] to ask if this was company
    policy.

    I received the response below from a [email hidden]

    Is it time for a boycott? If it were anyone other than Timmy's.....

    I always pride myself at doing anything with a bike you can do with a car,
    and the change to non-service at drive-thrus is galling. For thos who want
    some good snacks, may I recommend Dairy Barn, which is way too laid back to
    prevent anyone from doing anything on or in any type of vehicle.

    --ag

  14. "Andy Gee" <[email hidden]> wrote in
    message
    news:[email hidden]...

    Quoted message said:

    I'm with you. These days, the only time I stop at a place


    that would

    Quoted message said:

    have a drive-through (BK, McD's) is to answer a call of


    nature, and I

    Quoted message said:

    prefer to get off the bike for that anyway. However, I do


    have a strong

    Quoted message said:

    opinion on this issue which i will post.


    You and others are confusing the specific instance (buying
    junk food) with the general issue (restrictions on
    drive-thru's). The local branch of Bank One / Chase has
    short lobby hours, longer drive-thru hours, and 24 hour ATM's
    that are only drive thru. There are no walk-up ATM's. In such
    a circumstance it is important to be able to use the
    drive-thru. Another example would be pharmacy drive-thru's,
    although I can't think of any local cases in which the
    drive-thru is open but the store is closed. Not all
    drive-thru's are limited to junk food.

    There might be something to this insurance thing. I do know a
    person who was arrested for underage drunk driving -- in a
    McDonald's drive-thru line.

    --
    Mike Kruger
    You can't get even, you can just lower the standard for all in
    that pursuit. Retribution is a mental state in a downward
    spiral.
    This calls for diplomacy and education on both sides. (Jobst
    Brandt)

  15. Very few words make me cringe but one that almost always manages to do
    exactly that is jihad, especially when it's used in the context of such
    a trivial issue as what fast food place to patronize.

    Regards,
    Bob Hunt

  16. Bob said:

    Very few words make me cringe but one that almost always manages to do
    exactly that is jihad, especially when it's used in the context of such
    a trivial issue as what fast food place to patronize.

    Sometimes it's good to take these loaded words and
    appropriate them for trivial, informal, or comedic uses.
    Takes the wind out of their sails.

    Robert

  17. Mike Kruger said:

    "Andy Gee" <[email hidden]> wrote in
    message
    news:[email hidden]...

    Quoted message said:

    I'm with you. These days, the only time I stop at a place

    that would

    Quoted message said:

    have a drive-through (BK, McD's) is to answer a call of

    nature, and I

    Quoted message said:

    prefer to get off the bike for that anyway. However, I do

    have a strong

    Quoted message said:

    opinion on this issue which i will post.

    You and others are confusing the specific instance (buying
    junk food) with the general issue (restrictions on
    drive-thru's). The local branch of Bank One / Chase has
    short lobby hours, longer drive-thru hours, and 24 hour ATM's
    that are only drive thru. There are no walk-up ATM's. In such
    a circumstance it is important to be able to use the
    drive-thru. Another example would be pharmacy drive-thru's,
    although I can't think of any local cases in which the
    drive-thru is open but the store is closed. Not all
    drive-thru's are limited to junk food.

    There might be something to this insurance thing. I do know a
    person who was arrested for underage drunk driving -- in a
    McDonald's drive-thru line.

    Point well made. Very few banks around my part of town don't have walk
    up ATMs, so that's something I never considered. However, since an ATM
    is self-service, once the lobby is closed, who's going to tell you not
    to use it?

    \\paul
    --
    Paul M. Hobson
    Georgia Institute of Technology
    ..:change the words numbers
    if you want to reply to me:.

  18. In article <[email hidden]>,

    Quoted message said:
    Bob said:

    Very few words make me cringe but one that almost always manages to do
    exactly that is jihad, especially when it's used in the context of such
    a trivial issue as what fast food place to patronize.

    Sometimes it's good to take these loaded words and
    appropriate them for trivial, informal, or comedic uses.
    Takes the wind out of their sails.

    That's evil ;-) Anyways, if anyone wants to pitch a
    jihad against Tim Horton's, I ain't stoppin' them.

    But if it's an invasion, I don't think I'll be joining 'em.
    I'd rather invade a Dairy Queen. Which reminds me, I've
    gotta get around to persuading the one down the street
    from me to install a bike (parking) rack.

    I don't care about drive-thrus, but I do get somewhat
    indignant when establishments have all kinds of car
    parking facilities, but no bike racks.

    cheers,
    Tom

    --
    -- Nothing is safe from me.
    Above address is just a spam midden.
    I'm really at: tkeats [curlicue] vcn [point] bc [point] ca

  19. In article <[email hidden]>,

    Mike Kruger said:

    The local branch of Bank One / Chase has
    short lobby hours, longer drive-thru hours, and 24 hour ATM's
    that are only drive thru. There are no walk-up ATM's.

    It's a Car Culture conspiracy!

    cheers,
    Tom

    --
    -- Nothing is safe from me.
    Above address is just a spam midden.
    I'm really at: tkeats [curlicue] vcn [point] bc [point] ca

  20. Add Walgreen's to the List

    I used the drive-up (ride-up for me) at a fairly new Walgreen's in
    my town for 6 months without any complaint. Then, they told me I had to
    come inside, unless I had a car. I think this policy may have been
    invented just for me, as I've never seen another cyclist shopping here.
    I'm unclear about the use of a motorcycle for this. It's a motor
    vehicle, but if there is any danger there to the rider from a
    hard-charging next customer, it wouldn't be much more protective than a
    bicycle. I pointed out that they had no bike rack or anything else near
    the store that could be used to lock a cycle. They said if I used my
    imagination, I could find something. I finally had to use a small tree
    in a landscaped area next to the street. I was actually hoping someone
    would come from the store and tell me no walking was permitted in the
    shrubbery. I guess if I really used my imagination, I could find
    another drugstore.

    Steve McDonald

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