I have tilia vacuum sealer. It does not seem to suck out all the air.
Quoted message said:Called Tilia and they want $50 to send it in for repair or replacement
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I am mostly a lurker but had to jump in and tell my experience.
My husband bought me a Tilia sealer a little less than a year ago. Recently the thing completely
stopped sucking the air out and would just make a whirring sound.
the manual had a number to call and I was given a return number to sent it back. Since the unit was
purchased less than a year ago it was under warranty. I cleaned it up and sent it back and they sent
me a brand new unit.
But that's not what was most interesting. And if I sound stupid with this admission I accept it. But
I know (and I'm pretty sure the Tilia guy knew it when I spoke to him) that I tried to seal some
chicken soup in the thing. Now I did it all the right way, straight cut, air bubbles removed, lots
of space at top of the bag. I did notice that the machine started sucking up the chicken soup!
Of course I immediately stopped the thing and cleaned everything out, yada, yada. It was after this
incident that the machine really, really broke. I was able to have the Tilia guy actually listen to
the humming sound over the telephone. Then he mentioned that if I'd tried to seal liquids in it and
liquid got pulled into the pump that it was irretrievably broken. I made some comment that what good
was a sealer to me if I couldn't seal bags of chicken soup. He said the booklet suggests partially
freezing the soup in the freezer and THEN sealing it. Which, I suppose, if I'd actually read the
booklet, would make sense as I was totally unable to seal the bags of chicken soup after the soup
got sucked up into the pump. Remembering, at that time I didn't know I was BREAKING the thing, I
just knew it wouldn't seal with all the liquid getting sucked up like that.
So this is what I do now with my brand NEW Tilia sealer. I fill the bags then sit them into the
freezer until they are partially or totally frozen, and THEN seal them.
Anyway, this is really a BAD design on this machine, and I told the Tilia guy this. So okay it says
not to seal liquid in the BOOKLET. The average American would likely assume it's okay to seal soup
and such in those things. And like me, they'd inadvertantly break the thing before either learning
the right way to do it or tossing the machine as broken.
Judging by the number of returns Tilia gets (they sent me what they call a NEW model but I bet it's
a machine with some sort of rubber gasket that keeps liquid from gettig sucked into the pump by
idiots like me), this is not an uncommon thing.
Some engineer somewhere ddin't stop and apply logic to how the average user was going to use the
thing. Yeah, I know it was in the booklet but if bad design is foisted off on the small print in a
booklet than that company doesn't stay in business long.
Judging by the swift way they handled my boo-boo I figure Tilia wants to stay in business. Pat
Fish/Merryland