I just discovered that Supergo Bike Shops today (9/11/2004) charged my debit card $49.98. I haven't ordered anything from them in at least 2 months. It's possible that they've stored credit card information in a database that's been compromised.
I called the phone number listed on my online bank statement and reached a salesperson for Performance Bikes. I was told to call back on a weekday when customer service will be in.
So, if you've done business with Supergo/Performance, keep an eye on your credit card statements and any bank accounts associated with debit cards they might know about.
Thanks and please post the results of your conversation with Customer Service.
"Tim Lines" <[email hidden]> wrote in message news:uZO0d.419571$%_6.341279@attbi_s01...
Quoted message said:
I just discovered that Supergo Bike Shops today (9/11/2004) charged my debit card $49.98. I haven't ordered anything from them in at least 2 months. It's possible that they've stored credit card information in a database that's been compromised.
I called the phone number listed on my online bank statement and reached a salesperson for Performance Bikes. I was told to call back on a weekday when customer service will be in.
So, if you've done business with Supergo/Performance, keep an eye on your credit card statements and any bank accounts associated with debit cards they might know about.
Thanks and please post the results of your conversation with Customer Service.
"Tim Lines" <[email hidden]> wrote in message news:uZO0d.419571$%_6.341279@attbi_s01...
Quoted message said:
I just discovered that Supergo Bike Shops today (9/11/2004) charged my debit card $49.98. I haven't ordered anything from them in at least 2 months. It's possible that they've stored credit card information in a database that's been compromised.
I called the phone number listed on my online bank statement and reached a salesperson for Performance Bikes. I was told to call back on a weekday when customer service will be in.
So, if you've done business with Supergo/Performance, keep an eye on your credit card statements and any bank accounts associated with debit cards they might know about.
It happens all the time. Most of the time it gets straightened out.
Otherwise do like Davey did with the sh!thead CIBC (Canadian Imperial Bank of Commerce)
He phoned Daughter #1 and told her to put $5K on his card
He phoned Daughter #2 and told her to put $5K on his card
He told CIBC to Firk 'emselves when the nice lady called to see if Davey was OK and might he be making a payment sometime soon.
(Davey had a $10k limit)
AND he never heard a peep outta the other credit card companies either 🙂
<[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
B. Lafferty said:
Thanks and please post the results of your conversation with Customer Service.
"Tim Lines" <[email hidden]> wrote in message news:uZO0d.419571$%_6.341279@attbi_s01...
Quoted message said:
I just discovered that Supergo Bike Shops today (9/11/2004) charged my debit card $49.98. I haven't ordered anything from them in at least 2 months. It's possible that they've stored credit card information in a database that's been compromised.
I called the phone number listed on my online bank statement and reached a salesperson for Performance Bikes. I was told to call back on a weekday when customer service will be in.
So, if you've done business with Supergo/Performance, keep an eye on your credit card statements and any bank accounts associated with debit cards they might know about.
It happens all the time. Most of the time it gets straightened out.
Otherwise do like Davey did with the sh!thead CIBC (Canadian Imperial Bank of Commerce)
He phoned Daughter #1 and told her to put $5K on his card
He phoned Daughter #2 and told her to put $5K on his card
He told CIBC to Firk 'emselves when the nice lady called to see if Davey was OK and might he be making a payment sometime soon.
(Davey had a $10k limit)
AND he never heard a peep outta the other credit card companies either 🙂
An evil, yet playful, mind at work is a wonderful thing to witness.
Well it proves just how stupid Financial Institutions are.
They traded off the 1.5% preferential rate (or thereabouts) on $26.50 or around $0.40 for a $10K bad debt.
A smarter institution/individual might have reversed the charge as it was a scam by AOL anyway, but the boneheaded bank said they couldn't do it without AOL approval.
Anyhoo, they got a fast lesson in how easy it is for the Firkee to become the Firkor
I just discovered that Supergo Bike Shops today (9/11/2004) charged my debit card $49.98. I haven't ordered anything from them in at least 2 months. It's possible that they've stored credit card information in a database that's been compromised.
It's also possible that there was a data entry error, or that the charge resulted from misuse of your card number by a third party.
In any event, they will probably get it straightened out pronto. -- Typoes are a feature, not a bug. Some gardening required to reply via email. Words processed in a facility that contains nuts.
SUPERGO SUCKS! I was in need of some brake blocks and a chain so I said what the hell. I order it and TWO WEEKS LATER it shows up despite shipping Fed ex ground. I called 4 times and each time they blamed everyone else but themselves. A lot of double talk about how fed-ex ground guarantees [censored] within 10 days, but having worked/shipped with Fed ex I know they guarantee it in 5 days from CA, this stuff should have take 3 days, SUPERGO stuck with the 10 day story and I'm sticking to my guns, SUPERGO F-yourself, no one I know will shop with you.
Tim Lines <[email hidden]> wrote in message news:<uZO0d.419571$%_6.341279@attbi_s01>...
Quoted message said:
I just discovered that Supergo Bike Shops today (9/11/2004) charged my debit card $49.98. I haven't ordered anything from them in at least 2 months. It's possible that they've stored credit card information in a database that's been compromised.
I called the phone number listed on my online bank statement and reached a salesperson for Performance Bikes. I was told to call back on a weekday when customer service will be in.
So, if you've done business with Supergo/Performance, keep an eye on your credit card statements and any bank accounts associated with debit cards they might know about.
SUPERGO SUCKS! I was in need of some brake blocks and a chain so I said what the hell. I order it and TWO WEEKS LATER it shows up despite shipping Fed ex ground. I called 4 times and each time they blamed everyone else but themselves. A lot of double talk about how fed-ex ground guarantees [censored] within 10 days, but having worked/shipped with Fed ex I know they guarantee it in 5 days from CA, this stuff should have take 3 days, SUPERGO stuck with the 10 day story and I'm sticking to my guns, SUPERGO F-yourself, no one I know will shop with you.
Tim Lines <[email hidden]> wrote in message news:<uZO0d.419571$%_6.341279@attbi_s01>...
Quoted message said:
I just discovered that Supergo Bike Shops today (9/11/2004) charged my debit card $49.98. I haven't ordered anything from them in at least 2 months. It's possible that they've stored credit card information in a database that's been compromised.
I called the phone number listed on my online bank statement and reached a salesperson for Performance Bikes. I was told to call back on a weekday when customer service will be in.
So, if you've done business with Supergo/Performance, keep an eye on your credit card statements and any bank accounts associated with debit cards they might know about.
SUPERGO SUCKS! I was in need of some brake blocks and a chain so I said what the hell. I order it and TWO WEEKS LATER it shows up despite shipping Fed ex ground. I called 4 times and each time they blamed everyone else but themselves. A lot of double talk about how fed-ex ground guarantees [censored] within 10 days, but having worked/shipped with Fed ex I know they guarantee it in 5 days from CA, this stuff should have take 3 days, SUPERGO stuck with the 10 day story and I'm sticking to my guns, SUPERGO F-yourself, no one I know will shop with you.
Tim Lines <[email hidden]> wrote in message news:<uZO0d.419571$%_6.341279@attbi_s01>...
Quoted message said:
I just discovered that Supergo Bike Shops today (9/11/2004) charged my debit card $49.98. I haven't ordered anything from them in at least 2 months. It's possible that they've stored credit card information in a database that's been compromised.
I called the phone number listed on my online bank statement and reached a salesperson for Performance Bikes. I was told to call back on a weekday when customer service will be in.
So, if you've done business with Supergo/Performance, keep an eye on your credit card statements and any bank accounts associated with debit cards they might know about.
SUPERGO SUCKS! I was in need of some brake blocks and a chain so I said what the hell. I order it and TWO WEEKS LATER it shows up despite shipping Fed ex ground. I called 4 times and each time they blamed everyone else but themselves. A lot of double talk about how fed-ex ground guarantees [censored] within 10 days, but having worked/shipped with Fed ex I know they guarantee it in 5 days from CA, this stuff should have take 3 days, SUPERGO stuck with the 10 day story and I'm sticking to my guns, SUPERGO F-yourself, no one I know will shop with you.
Tim Lines <[email hidden]> wrote in message news:<uZO0d.419571$%_6.341279@attbi_s01>...
Quoted message said:
I just discovered that Supergo Bike Shops today (9/11/2004) charged my debit card $49.98. I haven't ordered anything from them in at least 2 months. It's possible that they've stored credit card information in a database that's been compromised.
I called the phone number listed on my online bank statement and reached a salesperson for Performance Bikes. I was told to call back on a weekday when customer service will be in.
So, if you've done business with Supergo/Performance, keep an eye on your credit card statements and any bank accounts associated with debit cards they might know about.
SUPERGO SUCKS! I was in need of some brake blocks and a chain so I said what the hell. I order it and TWO WEEKS LATER it shows up despite shipping Fed ex ground. I called 4 times and each time they blamed everyone else but themselves. A lot of double talk about how fed-ex ground guarantees [censored] within 10 days, but having worked/shipped with Fed ex I know they guarantee it in 5 days from CA, this stuff should have take 3 days, SUPERGO stuck with the 10 day story and I'm sticking to my guns, SUPERGO F-yourself, no one I know will shop with you.
Tim Lines <[email hidden]> wrote in message news:<uZO0d.419571$%_6.341279@attbi_s01>...
Quoted message said:
I just discovered that Supergo Bike Shops today (9/11/2004) charged my debit card $49.98. I haven't ordered anything from them in at least 2 months. It's possible that they've stored credit card information in a database that's been compromised.
I called the phone number listed on my online bank statement and reached a salesperson for Performance Bikes. I was told to call back on a weekday when customer service will be in.
So, if you've done business with Supergo/Performance, keep an eye on your credit card statements and any bank accounts associated with debit cards they might know about.
Interesting. I've ordered from them numerous times with the two day Fed-Ex upgrade that comes with their discount program. I've never had a problem and they've backed their products 100%.
"chris" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
SUPERGO SUCKS! I was in need of some brake blocks and a chain so I said what the hell. I order it and TWO WEEKS LATER it shows up despite shipping Fed ex ground. I called 4 times and each time they blamed everyone else but themselves. A lot of double talk about how fed-ex ground guarantees [censored] within 10 days, but having worked/shipped with Fed ex I know they guarantee it in 5 days from CA, this stuff should have take 3 days, SUPERGO stuck with the 10 day story and I'm sticking to my guns, SUPERGO F-yourself, no one I know will shop with you.
Tim Lines <[email hidden]> wrote in message news:<uZO0d.419571$%_6.341279@attbi_s01>...
Quoted message said:
I just discovered that Supergo Bike Shops today (9/11/2004) charged my debit card $49.98. I haven't ordered anything from them in at least 2 months. It's possible that they've stored credit card information in a database that's been compromised.
I called the phone number listed on my online bank statement and reached a salesperson for Performance Bikes. I was told to call back on a weekday when customer service will be in.
So, if you've done business with Supergo/Performance, keep an eye on your credit card statements and any bank accounts associated with debit cards they might know about.
Interesting. I've ordered from them numerous times with the two day Fed-Ex upgrade that comes with their discount program. I've never had a problem and they've backed their products 100%.
Ditto here. And I like their store, too. They carry stuff that Performance and the LBS's don't or won't. Good service, too. Sold my gf her first mtb, did a great job sizing it and getting her on the right bike, instead of the most expensive one.
I just discovered that Supergo Bike Shops today (9/11/2004) charged my debit card $49.98. I haven't ordered anything from them in at least 2 months. It's possible that they've stored credit card information in a database that's been compromised.
I called the phone number listed on my online bank statement and reached a salesperson for Performance Bikes. I was told to call back on a weekday when customer service will be in.
So, if you've done business with Supergo/Performance, keep an eye on your credit card statements and any bank accounts associated with debit cards they might know about.
This turned out to have a reasonable explanation. It's a carbon stem I ordered back in May. They had run out and had them on back order. So I DID authorize the charge. I'd just forgotten it. Customer service is sending a shipping label so I can return it to them for a refund.
Tim Lines <[email hidden]> wrote in message news:<UpK1d.177422$9d6.94905@attbi_s54>...
Quoted message said:
Tim Lines said:
I just discovered that Supergo Bike Shops today (9/11/2004) charged my debit card $49.98. I haven't ordered anything from them in at least 2 months. It's possible that they've stored credit card information in a database that's been compromised.
I called the phone number listed on my online bank statement and reached a salesperson for Performance Bikes. I was told to call back on a weekday when customer service will be in.
So, if you've done business with Supergo/Performance, keep an eye on your credit card statements and any bank accounts associated with debit cards they might know about.
This turned out to have a reasonable explanation. It's a carbon stem I ordered back in May. They had run out and had them on back order. So I DID authorize the charge. I'd just forgotten it. Customer service is sending a shipping label so I can return it to them for a refund.
Open mouth- exhale rant. Follow closely by apology.
Did you check the FedEx shipping details to see EXACTLY WHEN it left from where, etc.? All this stuff is available on their site, maybe you could just post the exact details.
Well, that is, unless you have an axe to grind, Mr. Excel Sports.
-B
(chris) said:
SUPERGO SUCKS! I was in need of some brake blocks and a chain so I said what the hell. I order it and TWO WEEKS LATER it shows up despite shipping Fed ex ground. I called 4 times and each time they blamed everyone else but themselves. A lot of double talk about how fed-ex ground guarantees [censored] within 10 days, but having worked/shipped with Fed ex I know they guarantee it in 5 days from CA, this stuff should have take 3 days, SUPERGO stuck with the 10 day story and I'm sticking to my guns, SUPERGO F-yourself, no one I know will shop with you.
Tim Lines <[email hidden]> wrote in message news:<uZO0d.419571$%_6.341279@attbi_s01>...
Quoted message said:
I just discovered that Supergo Bike Shops today (9/11/2004) charged my debit card $49.98. I haven't ordered anything from them in at least 2 months. It's possible that they've stored credit card information in a database that's been compromised.
I called the phone number listed on my online bank statement and reached a salesperson for Performance Bikes. I was told to call back on a weekday when customer service will be in.
So, if you've done business with Supergo/Performance, keep an eye on your credit card statements and any bank accounts associated with debit cards they might know about.
