Supergo/Performance customers - Heads up

Thanks and please post the results of your conversation with Customer
Service.

"Tim Lines" <[email hidden]> wrote in message
news:uZO0d.419571$%_6.341279@attbi_s01...

Quoted message said:

I just discovered that Supergo Bike Shops today (9/11/2004) charged my
debit card $49.98. I haven't ordered anything from them in at least 2
months. It's possible that they've stored credit card information in a
database that's been compromised.

I called the phone number listed on my online bank statement and reached a
salesperson for Performance Bikes. I was told to call back on a weekday
when customer service will be in.

So, if you've done business with Supergo/Performance, keep an eye on your
credit card statements and any bank accounts associated with debit cards
they might know about.

--

--------------------

Remove CLOTHES to reply

B. Lafferty said:

Thanks and please post the results of your conversation with Customer
Service.

"Tim Lines" <[email hidden]> wrote in message
news:uZO0d.419571$%_6.341279@attbi_s01...

Quoted message said:

I just discovered that Supergo Bike Shops today (9/11/2004) charged my
debit card $49.98. I haven't ordered anything from them in at least 2
months. It's possible that they've stored credit card information in a
database that's been compromised.

I called the phone number listed on my online bank statement and reached a
salesperson for Performance Bikes. I was told to call back on a weekday
when customer service will be in.

So, if you've done business with Supergo/Performance, keep an eye on your
credit card statements and any bank accounts associated with debit cards
they might know about.

It happens all the time. Most of the time it gets straightened out.

Otherwise do like Davey did with the sh!thead CIBC (Canadian Imperial Bank of
Commerce)

He phoned Daughter #1 and told her to put $5K on his card

He phoned Daughter #2 and told her to put $5K on his card

He told CIBC to Firk 'emselves when the nice lady called to see if Davey was
OK and might he be making a payment sometime soon.

(Davey had a $10k limit)

AND he never heard a peep outta the other credit card companies either 🙂

--
le Vent a Dos, Davey Crockett
Six Day Site: http://sixday.741.com/

<[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

B. Lafferty said:

Thanks and please post the results of your conversation with Customer
Service.

"Tim Lines" <[email hidden]> wrote in message
news:uZO0d.419571$%_6.341279@attbi_s01...

Quoted message said:

I just discovered that Supergo Bike Shops today (9/11/2004) charged my
debit card $49.98. I haven't ordered anything from them in at least 2
months. It's possible that they've stored credit card information in a
database that's been compromised.

I called the phone number listed on my online bank statement and
reached a
salesperson for Performance Bikes. I was told to call back on a
weekday
when customer service will be in.

So, if you've done business with Supergo/Performance, keep an eye on
your
credit card statements and any bank accounts associated with debit
cards
they might know about.

It happens all the time. Most of the time it gets straightened out.

Otherwise do like Davey did with the sh!thead CIBC (Canadian Imperial Bank
of
Commerce)

He phoned Daughter #1 and told her to put $5K on his card

He phoned Daughter #2 and told her to put $5K on his card

He told CIBC to Firk 'emselves when the nice lady called to see if Davey
was
OK and might he be making a payment sometime soon.

(Davey had a $10k limit)

AND he never heard a peep outta the other credit card companies either 🙂

--
le Vent a Dos, Davey Crockett
Six Day Site: http://sixday.741.com/

An evil, yet playful, mind at work is a wonderful thing to witness.

B. Lafferty said:

Quoted message said:

It happens all the time. Most of the time it gets straightened out.

Otherwise do like Davey did with the sh!thead CIBC (Canadian Imperial Bank
of
Commerce)

He phoned Daughter #1 and told her to put $5K on his card

He phoned Daughter #2 and told her to put $5K on his card

He told CIBC to Firk 'emselves when the nice lady called to see if Davey
was
OK and might he be making a payment sometime soon.

(Davey had a $10k limit)

AND he never heard a peep outta the other credit card companies either 🙂

--
le Vent a Dos, Davey Crockett
Six Day Site: http://sixday.741.com/

An evil, yet playful, mind at work is a wonderful thing to witness.

Well it proves just how stupid Financial Institutions are.

They traded off the 1.5% preferential rate (or thereabouts) on $26.50 or
around $0.40 for a $10K bad debt.

A smarter institution/individual might have reversed the charge as it was a
scam by AOL anyway, but the boneheaded bank said they couldn't do it without
AOL approval.

Anyhoo, they got a fast lesson in how easy it is for the Firkee to become the
Firkor

--
le Vent a Dos, Davey Crockett
Six Day Site: http://sixday.741.com/

Tim Lines said:

I just discovered that Supergo Bike Shops today (9/11/2004) charged my
debit card $49.98. I haven't ordered anything from them in at least 2
months. It's possible that they've stored credit card information in a
database that's been compromised.

It's also possible that there was a data entry error, or that the
charge resulted from misuse of your card number by a third party.

In any event, they will probably get it straightened out pronto.
--
Typoes are a feature, not a bug.
Some gardening required to reply via email.
Words processed in a facility that contains nuts.

SUPERGO SUCKS! I was in need of some brake blocks and a chain so I
said what the hell. I order it and TWO WEEKS LATER it shows up
despite shipping Fed ex ground. I called 4 times and each time they
blamed everyone else but themselves. A lot of double talk about how
fed-ex ground guarantees [censored] within 10 days, but having
worked/shipped with Fed ex I know they guarantee it in 5 days from CA,
this stuff should have take 3 days, SUPERGO stuck with the 10 day
story and I'm sticking to my guns, SUPERGO F-yourself, no one I know
will shop with you.

Tim Lines <[email hidden]> wrote in message news:<uZO0d.419571$%_6.341279@attbi_s01>...

Quoted message said:

I just discovered that Supergo Bike Shops today (9/11/2004) charged my
debit card $49.98. I haven't ordered anything from them in at least 2
months. It's possible that they've stored credit card information in a
database that's been compromised.

I called the phone number listed on my online bank statement and reached
a salesperson for Performance Bikes. I was told to call back on a
weekday when customer service will be in.

So, if you've done business with Supergo/Performance, keep an eye on
your credit card statements and any bank accounts associated with debit
cards they might know about.

SUPERGO SUCKS! I was in need of some brake blocks and a chain so I
said what the hell. I order it and TWO WEEKS LATER it shows up
despite shipping Fed ex ground. I called 4 times and each time they
blamed everyone else but themselves. A lot of double talk about how
fed-ex ground guarantees [censored] within 10 days, but having
worked/shipped with Fed ex I know they guarantee it in 5 days from CA,
this stuff should have take 3 days, SUPERGO stuck with the 10 day
story and I'm sticking to my guns, SUPERGO F-yourself, no one I know
will shop with you.

Tim Lines <[email hidden]> wrote in message news:<uZO0d.419571$%_6.341279@attbi_s01>...

Quoted message said:

I just discovered that Supergo Bike Shops today (9/11/2004) charged my
debit card $49.98. I haven't ordered anything from them in at least 2
months. It's possible that they've stored credit card information in a
database that's been compromised.

I called the phone number listed on my online bank statement and reached
a salesperson for Performance Bikes. I was told to call back on a
weekday when customer service will be in.

So, if you've done business with Supergo/Performance, keep an eye on
your credit card statements and any bank accounts associated with debit
cards they might know about.

SUPERGO SUCKS! I was in need of some brake blocks and a chain so I
said what the hell. I order it and TWO WEEKS LATER it shows up
despite shipping Fed ex ground. I called 4 times and each time they
blamed everyone else but themselves. A lot of double talk about how
fed-ex ground guarantees [censored] within 10 days, but having
worked/shipped with Fed ex I know they guarantee it in 5 days from CA,
this stuff should have take 3 days, SUPERGO stuck with the 10 day
story and I'm sticking to my guns, SUPERGO F-yourself, no one I know
will shop with you.

Tim Lines <[email hidden]> wrote in message news:<uZO0d.419571$%_6.341279@attbi_s01>...

Quoted message said:

I just discovered that Supergo Bike Shops today (9/11/2004) charged my
debit card $49.98. I haven't ordered anything from them in at least 2
months. It's possible that they've stored credit card information in a
database that's been compromised.

I called the phone number listed on my online bank statement and reached
a salesperson for Performance Bikes. I was told to call back on a
weekday when customer service will be in.

So, if you've done business with Supergo/Performance, keep an eye on
your credit card statements and any bank accounts associated with debit
cards they might know about.

SUPERGO SUCKS! I was in need of some brake blocks and a chain so I
said what the hell. I order it and TWO WEEKS LATER it shows up
despite shipping Fed ex ground. I called 4 times and each time they
blamed everyone else but themselves. A lot of double talk about how
fed-ex ground guarantees [censored] within 10 days, but having
worked/shipped with Fed ex I know they guarantee it in 5 days from CA,
this stuff should have take 3 days, SUPERGO stuck with the 10 day
story and I'm sticking to my guns, SUPERGO F-yourself, no one I know
will shop with you.

Tim Lines <[email hidden]> wrote in message news:<uZO0d.419571$%_6.341279@attbi_s01>...

Quoted message said:

I just discovered that Supergo Bike Shops today (9/11/2004) charged my
debit card $49.98. I haven't ordered anything from them in at least 2
months. It's possible that they've stored credit card information in a
database that's been compromised.

I called the phone number listed on my online bank statement and reached
a salesperson for Performance Bikes. I was told to call back on a
weekday when customer service will be in.

So, if you've done business with Supergo/Performance, keep an eye on
your credit card statements and any bank accounts associated with debit
cards they might know about.

Interesting. I've ordered from them numerous times with the two day Fed-Ex
upgrade that comes with their discount program. I've never had a problem
and they've backed their products 100%.

"chris" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

SUPERGO SUCKS! I was in need of some brake blocks and a chain so I
said what the hell. I order it and TWO WEEKS LATER it shows up
despite shipping Fed ex ground. I called 4 times and each time they
blamed everyone else but themselves. A lot of double talk about how
fed-ex ground guarantees [censored] within 10 days, but having
worked/shipped with Fed ex I know they guarantee it in 5 days from CA,
this stuff should have take 3 days, SUPERGO stuck with the 10 day
story and I'm sticking to my guns, SUPERGO F-yourself, no one I know
will shop with you.

Tim Lines <[email hidden]> wrote in message
news:<uZO0d.419571$%_6.341279@attbi_s01>...

Quoted message said:

I just discovered that Supergo Bike Shops today (9/11/2004) charged my
debit card $49.98. I haven't ordered anything from them in at least 2
months. It's possible that they've stored credit card information in a
database that's been compromised.

I called the phone number listed on my online bank statement and reached
a salesperson for Performance Bikes. I was told to call back on a
weekday when customer service will be in.

So, if you've done business with Supergo/Performance, keep an eye on
your credit card statements and any bank accounts associated with debit
cards they might know about.

On Mon, 13 Sep 2004 16:26:57 GMT, Retro Bob <[email hidden]>

Quoted message said:

c. someone re-processed your previous transaction (in which case the
amount should match your previous (valid) transaction with them.

I'll vote for this one. Easily done if they process their CC rejects
manually and they pick up the wrong line item.

Curtis L. Russell
Odenton, MD (USA)
Just someone on two wheels...

Quoted message said:

Quoted message said:

He phoned Daughter #1 and told her to put $5K on his card

He phoned Daughter #2 and told her to put $5K on his card

He told CIBC to Firk 'emselves when the nice lady called to see if Davey
was
OK and might he be making a payment sometime soon.

(Davey had a $10k limit)

AND he never heard a peep outta the other credit card companies either 🙂

--
le Vent a Dos, Davey Crockett
Six Day Site: http://sixday.741.com/

An evil, yet playful, mind at work is a wonderful thing to witness.

That is NOT playful-- that is theft! Sorry folks two wrongs do not make a right.

B. Lafferty said:

Interesting. I've ordered from them numerous times with the two day
Fed-Ex upgrade that comes with their discount program. I've never
had a problem and they've backed their products 100%.

Ditto here. And I like their store, too. They carry stuff that Performance
and the LBS's don't or won't. Good service, too. Sold my gf her first mtb,
did a great job sizing it and getting her on the right bike, instead of the
most expensive one.

Supergo's good in my book. Sorry about your luck.

Regards,
H.

Quoted message said:

From: [email hidden] (gds)
Date: 9/13/2004 5:36 PM Eastern

Quoted message said:

That is NOT playful-- that is theft! Sorry folks two wrongs do not make a
right.

My heart is bleeding. you owe them money, they wreck your credit, call every
five minutes, [censored] all over you, even if it's their screw up.
My Mother in Law who is a lawyer just wrapped a running
1 1/2 year fight because they credited a large payment to the wrong account.
It wasn't even a connected account. They wouldn't tell her where they put the
money, hung up on her repeatedly, blew it off while adding penalties and
interest every month. The finally told her where the money went, dropped the
penalties and interest, and apologized when she filed suit and they were
looking at the Ma. Attorney General and triple damages. Until then the said
Screw You"
Bill C

Tim Lines said:

I just discovered that Supergo Bike Shops today (9/11/2004) charged my
debit card $49.98. I haven't ordered anything from them in at least 2
months. It's possible that they've stored credit card information in a
database that's been compromised.

I called the phone number listed on my online bank statement and reached
a salesperson for Performance Bikes. I was told to call back on a
weekday when customer service will be in.

So, if you've done business with Supergo/Performance, keep an eye on
your credit card statements and any bank accounts associated with debit
cards they might know about.

This turned out to have a reasonable explanation. It's a carbon stem I
ordered back in May. They had run out and had them on back order. So I
DID authorize the charge. I'd just forgotten it. Customer service is
sending a shipping label so I can return it to them for a refund.

--

--------------------

Remove CLOTHES to reply

Tim Lines <[email hidden]> wrote in message news:<UpK1d.177422$9d6.94905@attbi_s54>...

Quoted message said:

Tim Lines said:

I just discovered that Supergo Bike Shops today (9/11/2004) charged my
debit card $49.98. I haven't ordered anything from them in at least 2
months. It's possible that they've stored credit card information in a
database that's been compromised.

I called the phone number listed on my online bank statement and reached
a salesperson for Performance Bikes. I was told to call back on a
weekday when customer service will be in.

So, if you've done business with Supergo/Performance, keep an eye on
your credit card statements and any bank accounts associated with debit
cards they might know about.

This turned out to have a reasonable explanation. It's a carbon stem I
ordered back in May. They had run out and had them on back order. So I
DID authorize the charge. I'd just forgotten it. Customer service is
sending a shipping label so I can return it to them for a refund.

Open mouth- exhale rant. Follow closely by apology.

Save it, gasbag.

Did you check the FedEx shipping details to see EXACTLY WHEN it left
from where, etc.? All this stuff is available on their site, maybe you
could just post the exact details.

Well, that is, unless you have an axe to grind, Mr. Excel Sports.

-B

(chris) said:

SUPERGO SUCKS! I was in need of some brake blocks and a chain so I
said what the hell. I order it and TWO WEEKS LATER it shows up
despite shipping Fed ex ground. I called 4 times and each time they
blamed everyone else but themselves. A lot of double talk about how
fed-ex ground guarantees [censored] within 10 days, but having
worked/shipped with Fed ex I know they guarantee it in 5 days from CA,
this stuff should have take 3 days, SUPERGO stuck with the 10 day
story and I'm sticking to my guns, SUPERGO F-yourself, no one I know
will shop with you.

Tim Lines <[email hidden]> wrote in message
news:<uZO0d.419571$%_6.341279@attbi_s01>...

Quoted message said:

I just discovered that Supergo Bike Shops today (9/11/2004) charged my
debit card $49.98. I haven't ordered anything from them in at least 2
months. It's possible that they've stored credit card information in a
database that's been compromised.

I called the phone number listed on my online bank statement and
reached a salesperson for Performance Bikes. I was told to call back
on a weekday when customer service will be in.

So, if you've done business with Supergo/Performance, keep an eye on
your credit card statements and any bank accounts associated with debit
cards they might know about.

Have had no problems at all with Performance, they are excellent!
Supergo is affiliated of course with Performance.
Any online retailer keeps your credit card information. Likely what occured is in an update they billed you for a product they sent you. I have had them credit my account a few times weeks/months later (a pleasant surprise), when they realized they overcharged me slightly for shipping, product, etc.

NOW, on shipping...Performance is FAST, but Supergo and Nashbar take forever. Performance ALSO is only fast when you order via phone or internet, if you mail in your order it can take weeks extra, much longer than it should. LIkely the mail orders have lower priority?

That said, I still highly recommend becoming a Performance member....10% back on every order. That adds up quick.

Steve

Bill Lloyd said:

Save it, gasbag.

Did you check the FedEx shipping details to see EXACTLY WHEN it left
from where, etc.? All this stuff is available on their site, maybe you
could just post the exact details.

Well, that is, unless you have an axe to grind, Mr. Excel Sports.

-B

(chris) said:

SUPERGO SUCKS! I was in need of some brake blocks and a chain so I
said what the hell. I order it and TWO WEEKS LATER it shows up
despite shipping Fed ex ground. I called 4 times and each time they
blamed everyone else but themselves. A lot of double talk about how
fed-ex ground guarantees [censored] within 10 days, but having
worked/shipped with Fed ex I know they guarantee it in 5 days from CA,
this stuff should have take 3 days, SUPERGO stuck with the 10 day
story and I'm sticking to my guns, SUPERGO F-yourself, no one I know
will shop with you.

Tim Lines <[email hidden]> wrote in message
news:<uZO0d.419571$%_6.341279@attbi_s01>...

Quoted message said:

I just discovered that Supergo Bike Shops today (9/11/2004) charged my
debit card $49.98. I haven't ordered anything from them in at least 2
months. It's possible that they've stored credit card information in a
database that's been compromised.

I called the phone number listed on my online bank statement and
reached a salesperson for Performance Bikes. I was told to call back
on a weekday when customer service will be in.

So, if you've done business with Supergo/Performance, keep an eye on
your credit card statements and any bank accounts associated with debit
cards they might know about.