[email hidden] (Gary Young) wrote in message
news:<[email hidden]>...
Quoted message said:I've had two SRAM PC-59 chains break this year. The first was a few months ago, and I don't
remember how old the chain was, except that it had probably seen less than 3,000 miles. The second
was this past weekend. That chain had less than 500 miles on it. In both cases, one of the side
plates had a crack running from a pin to the edge. The one that broke this weekend had a couple of
other sideplates where the same kind of crack had started.
I usually clean my chains in Simple Green. Could that have contributed to the problem? Has anyone
else had a similar experience? I'm inclined to stay away from SRAM chains at this point.
I sent an email to SRAM asking about this (and directing them to this thread for additional reports
of chain failures). The reply is below. No mention of problems with Simple Green. I'm also not
encouraged by the fact that the SRAM representative seems to mischaracterize what's been written
here. As far as I can tell, only one of us reported a chain failure that could be attributed to
reusing pins, certainly not a majority.
Gary-
Thanks for contacting SRAM. I'm sorry to hear about your chain troubles. We would be happy to
replace your chains under warranty and see them back with the PowerLinks. Please take your chains to
your local bike shop and have them contact us at 800.346.2928.
We have little to no problems with chain failure. I would say chains are our most consistently great
products. Following the link you gave me, I see a few other people have had chain failure, but the
majority have been from improper installation, such as joining a chain with a push pin. We do not
recommend this and on many of our chains, it voids the warranty.
I look forward to hearing from your shop.
Happy Trails.
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J. Mike Reisenleiter SRAM Technical Support 1333 N. Kingsbury 4th Floor Chicago, IL 60622
312 664 8800