If you're planning to cycle the South Downs Way I'd recommend avoiding Moonlight Cottage in Cocking, W Sussex. I was charged for a booking for a date I never even requested! When I queried it I got surly service and a refusal of a refund.
My general advice is when booking B&Bs get confirmation in writing of all bookings and cancellations otherwise it's your word against there's and in this case they couldn't bring themselves to admit they'd made a mistake.
The South Downs Way is fantastic and well worth the effort.
<[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
If you're planning to cycle the South Downs Way I'd recommend avoiding Moonlight Cottage in Cocking, W Sussex. I was charged for a booking for a date I never even requested! When I queried it I got surly service and a refusal of a refund.
My general advice is when booking B&Bs get confirmation in writing of all bookings and cancellations otherwise it's your word against there's and in this case they couldn't bring themselves to admit they'd made a mistake.
The South Downs Way is fantastic and well worth the effort.
As the charge was unauthorised then surely it's a simple matter to request a chargeback from your provider.
<[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
If you're planning to cycle the South Downs Way I'd recommend avoiding Moonlight Cottage in Cocking, W Sussex. I was charged for a booking for a date I never even requested! When I queried it I got surly service and a refusal of a refund.
My general advice is when booking B&Bs get confirmation in writing of all bookings and cancellations otherwise it's your word against there's and in this case they couldn't bring themselves to admit they'd made a mistake.
The South Downs Way is fantastic and well worth the effort.
If your credit card is wrongly debited you can ask your card issuer to contest it, and they should refund you.
If the merchant is making a habit of this their bank will take action against them.
If you're planning to cycle the South Downs Way I'd recommend avoiding Moonlight Cottage in Cocking, W Sussex. I was charged for a booking for a date I never even requested! When I queried it I got surly service and a refusal of a refund.
I was going to say, that they're certainly far from considerate, through their use of background colour, in making their website readable, ... 🙂 -- Iain Archer To email, please use Reply-To address
I submit that on or about 14 Sep 2005 04:29:24 -0700, the person known to the court as [email hidden] made a statement (<[email hidden]> in Your Honour's bundle) to the following effect:
Quoted message said:
If you're planning to cycle the South Downs Way I'd recommend avoiding Moonlight Cottage in Cocking, W Sussex.
I can think of other reasons to avoid moonlight cottaging...
I submit that on or about 14 Sep 2005 04:29:24 -0700, the person known to the court as [email hidden] made a statement (<[email hidden]> in Your Honour's bundle) to the following effect:
Quoted message said:
If you're planning to cycle the South Downs Way I'd recommend avoiding Moonlight Cottage in Cocking, W Sussex.
I can think of other reasons to avoid moonlight cottaging...
and I can think of a better location to avoid it in as well
Thanks guys for the advice but making this post and publishing the web page are last resorts. I spoke to the credit card company who were not interested unless I had a 'cancellation code' i.e a confirmation that the booking was cancelled. But I was not given one (when do you ever get one when you cancel a booking at a B&B?) and so it is my word against theirs. The CC company were not prepared to write off the charge either so I've closed my CC account too.
I've lodged a complaint with Sussex Trading Standards (http://www.consumercomplaints.org.uk) who advised me to write to the B&B but I have already done this and got nowhere so I can only hope others complain and an investigation is done.
My advice to anyone booking/cancelling B&Bs is to get confirmation in writing as my experience shows they can charge your card and then they have the upper hand as they've taken your money and it's up to you to convince them to refund it.
My intention is to warn people about how (in my experience) this B&B operates in the hope that they will change their procedures and attitude.
"Iain Archer" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
wrote on Wed, 14 Sep 2005
Quoted message said:
If you're planning to cycle the South Downs Way I'd recommend avoiding Moonlight Cottage in Cocking, W Sussex. I was charged for a booking for a date I never even requested! When I queried it I got surly service and a refusal of a refund.
I was going to say, that they're certainly far from considerate, through their use of background colour, in making their website readable, ... 🙂 -- Iain Archer To email, please use Reply-To address
Ummmm .... that's not moonlight cottage's site. It's a complainers site....
