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Snapped Rear Dérailleur

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Australia and New Zealand
Published
21 August 2007
Last activity
23 August 2007
Original author
Andrew Priest
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22
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  1. G'day

    On my run from Joondalup to Fremantle yesterday evening I managed to
    snap off completely my rear dérailleur and lost my quick release chain
    link. Not 100% sure what happened but was coming up a short steep hill
    and I think I had just changed down a gear as there was a dad and his
    kid to get around while still putting on pressure for the climb.

    Anyway the whole (dérailleur) snapped and then the chain popped a
    link. Ruined my best ride so far and my plans to get my first 50 km
    ride in. Was flying to (well relatively).

    Off to the lbs this morning for a chat, I mean grovel, to see if I can
    get warranty on it.

    Photos of the dérailleur at
    <http://aushiker.com/gallery/main.php?g2_itemId=162> and then go to
    last three.

    Thanks
    Andrew
    -----
    Churchlands, Western Australia
    Giant CRX 1; Giant Boulder SE
    http://aushiker.com http://backpackgeartest.org http://geocaching.com.au

  2. Andrew Priest said:

    G'day

    On my run from Joondalup to Fremantle yesterday evening I managed to
    snap off completely my rear dérailleur and lost my quick release chain
    link. Not 100% sure what happened but was coming up a short steep hill
    and I think I had just changed down a gear as there was a dad and his
    kid to get around while still putting on pressure for the climb.

    Anyway the whole (dérailleur) snapped and then the chain popped a
    link. Ruined my best ride so far and my plans to get my first 50 km
    ride in. Was flying to (well relatively).

    Off to the lbs this morning for a chat, I mean grovel, to see if I can
    get warranty on it.

    Photos of the dérailleur at
    <http://aushiker.com/gallery/main.php?g2_itemId=162> and then go to
    last three.

    Thanks
    Andrew
    -----
    Churchlands, Western Australia
    Giant CRX 1; Giant Boulder SE
    http://aushiker.com http://backpackgeartest.org http://geocaching.com.au

    My guess would be that you lost the chain link first which then
    jammed in the dérailleur causing the damage. From the photos it
    appears that you've also snapped off the hanger from your frame -
    that might be more of an issue as I don't know that replacements
    are that easy to come by.

    If the chain failed first then it is likely it was faulty (unless
    it was extremely worn).

    Good luck.

    DeF

    --
    e-mail: d.farrow@your finger.murdoch.edu.au
    To reply, you'll have to remove your finger.

  3. DeF said:

    Andrew Priest wrote:

    Quoted message said:
    Quoted message said:

    Photos of the dérailleur at
    <http://aushiker.com/gallery/main.php?g2_itemId=162> and then go to
    last three.

    Thanks Andrew

    From the photos it appears that you've also snapped off the hanger
    from your frame - that might be more of an issue as I don't know that
    replacements are that easy to come by.

    Any bike good bike store should be able to get one in, IIRC Wheels
    Manafacturing is the maker and they do replacement hangers for just
    about anything.

    It helps if you can bring the original in as the catalogue has full size
    photo to match against.

    Cheers

    Joel

    --
    Human Powered Cycles | High quality servicing and repairs
    [email hidden] | Affordable second hand bikes
    (03) 9029 6504 | Bicycle reuse centre
    www.humanpowered.com.au | Mechanical and on-road training and instruction

  4. On Wed, 22 Aug 2007 13:56:56 +0800, DeF <""d.farrow\"@your

    finger.murdoch.edu.au said:


    My guess would be that you lost the chain link first which then
    jammed in the dérailleur causing the damage. From the photos it
    appears that you've also snapped off the hanger from your frame -
    that might be more of an issue as I don't know that replacements
    are that easy to come by.

    If the chain failed first then it is likely it was faulty (unless
    it was extremely worn).

    Bike is two months old. Had a connex (?) quick release link which was
    installed by Fleet Cycles at the time of purchase. Fleet Cycles also
    serviced the bike last Friday.

    According to them it was my fault and I have to pay for the repair ...
    around $200 I believe.

    Regards
    Andrew
    -----
    Churchlands, Western Australia
    Giant CRX 1; Giant Boulder SE
    http://aushiker.com http://backpackgeartest.org http://geocaching.com.au

  5. Andrew Priest said:


    G'day

    On my run from Joondalup to Fremantle yesterday evening I managed to
    snap off completely my rear dérailleur and lost my quick release chain
    link. Not 100% sure what happened but was coming up a short steep hill
    and I think I had just changed down a gear as there was a dad and his
    kid to get around while still putting on pressure for the climb.

    Anyway the whole (dérailleur) snapped and then the chain popped a
    link. Ruined my best ride so far and my plans to get my first 50 km
    ride in. Was flying to (well relatively).

    Off to the lbs this morning for a chat, I mean grovel, to see if I can
    get warranty on it.

    When I was about 17, while I was honking up a hill, a cloth I had
    stuffed under the old sagging saddle seat fell out
    and down onto the bottom of the chain.
    It was pulled into the 4 speed deraileur, where it jammed, and being
    oblivious to it,
    and a strong 17 yr old, I wrenched the whole business to peices in one
    pedal stroke.
    So much for "new unbreakable nylon mouldings", 1960s style.

    I don't recall how I got home.
    Maybe I left the chain running with a big dangling loose loop,
    but home I did get.

    There was no warranty cover.

    Someone stole the bike later......

    I went on to motorcycles...

    [censored] happens, right?

    20 years later I returned to cycling,
    and now after 110,000 km, I've never stuffed a deraileur,
    or broken a chain, or needed to insert a few new links
    after breaking any. I must have thrown out maybe 25 chains
    after wearing them out.

    But you can remove the deraileur, or tape it up out of the way,
    and alter chain length with a chain breaker tool to suit one medium low
    gear.
    This way you get home, or to where there is help.
    You get very grubby fingers!

    I always replace a chain and maybe the rear cogs
    if the chain starts to get noisy, ie, you get "crinkly sounds"
    from below which is the chain fudging into positions while stretched
    around
    cogs which it no longer fits properly.
    Often you'll find that when a chain is worn, and about ready for the
    bin,
    its grown a link longer when held tight against a brand new chain.

    The rear cog teeth begin getting a hooked shape, and the centre to
    centre distance
    of where links bear change away from the original spec, and a new chain
    shouldn't be fitted to an old set of gears, as it may be noisy,
    annoying,
    and the chain will wear and stretch rapidly.

    From what I can see, the Shimano cassette gears or cluster gears
    don't have the lasting power of the gears I could buy 20 years ago,
    but in real terms most parts are cheaper now for bikes, courtesy
    of the slave labour in China.

    Chains are much better than shaft drive, unless you're on a BMW.

    Patrick Turner.

    Quoted message said:


    Photos of the dérailleur at
    <http://aushiker.com/gallery/main.php?g2_itemId=162> and then go to
    last three.

    Thanks
    Andrew
    -----
    Churchlands, Western Australia
    Giant CRX 1; Giant Boulder SE
    http://aushiker.com http://backpackgeartest.org http://geocaching.com.au

  6. Andrew Priest said:

    On Wed, 22 Aug 2007 13:56:56 +0800, DeF <""d.farrow\"@your
    finger.murdoch.edu.au"> wrote:

    Bike is two months old. Had a connex (?) quick release link which was
    installed by Fleet Cycles at the time of purchase. Fleet Cycles also
    serviced the bike last Friday.

    According to them it was my fault and I have to pay for the repair ...
    around $200 I believe.

    [censored]!

    You were riding the bike in the manner it was designed to be ridden when
    a component failed catastrphically, only days after the bike was
    serviced, either whatever failed first was faultly, and should be
    covered by warranty or Fleet Cycles set something up incorrectly causing
    the failure.

    Unless there's obvious evidence that someone else has worked on the bike
    or it has been ridden in an abusive manner any good LBS should accept
    fault here and repair this free of charge.

    Cheers

    Joel
    --
    Human Powered Cycles | High quality servicing and repairs
    [email hidden] | Affordable second hand bikes
    (03) 9029 6504 | Bicycle reuse centre
    www.humanpowered.com.au | Mechanical and on-road training and instruction

  7. On 22 Aug 2007 22:27:08 GMT, Joel Mayes <[email hidden]>

    Quoted message said:

    [censored]!

    You were riding the bike in the manner it was designed to be ridden when
    a component failed catastrphically, only days after the bike was
    serviced, either whatever failed first was faultly, and should be
    covered by warranty or Fleet Cycles set something up incorrectly causing
    the failure.

    Unless there's obvious evidence that someone else has worked on the bike
    or it has been ridden in an abusive manner any good LBS should accept
    fault here and repair this free of charge.

    Hi Joel

    Yep. We have had this same discussion at
    http://bicycles.net.au/forums/viewtopic.php?t=2597

    As far as Fleet Cycles are concerned it is all my problem, end of
    story.

    Part of the problem is that I am new to cycling and really still
    learning it all, so not in a strong position to argue my case.
    Basically don't know enough to filter out the rubbish being feed to
    me.

    That said I am picking the bike up on Friday and then taking the
    matter up with the Department of Employment and Consumer Protection.
    Fleet Cycles can deal with them.

    They reckon it was caused by a mis-shift downwards by me. Interesting
    that the Giant manual says this is caused by a "misadjusted (sic)
    deraileur." Something Fleet Cycles should have adjusted correctly on
    Friday I would have thought.

    At the end of the day Fleet Cycles have done it for me, I will not go
    back to them, the planned furture purchases will be with other bike
    shops.

    This is the second hassle with Fleet Cycles I have had. They didn't
    set the bike up properly when I purchased. Had to go back in to the
    shop within a week of purchase. That story is told at
    http://bicycles.net.au/forums/viewtopic.php?t=1900

    Regards
    Andrew
    -----
    Churchlands, Western Australia
    Giant CRX 1; Giant Boulder SE
    http://aushiker.com http://backpackgeartest.org http://geocaching.com.au

  8. Andrew Priest said:

    They reckon it was caused by a mis-shift downwards by me. Interesting
    that the Giant manual says this is caused by a "misadjusted (sic)
    deraileur." Something Fleet Cycles should have adjusted correctly on
    Friday I would have thought.

    Sounds like [censored] to me - if bad shifts or misadjustment caused the
    chain to jam and break the derailleur even 0.01% of the time, the bicycle
    industry would be in serious trouble.

    As someone else suggested, it's most likely that the removeable link
    caused the jamming - either it's the wrong width, or it wasn't
    installed correctly. Either way, the shop is in the wrong, and they're
    just betting you won't pursue it.

  9. "Andrew Priest" <[email hidden]> wrote in message
    news:[email hidden]...

    Quoted message said:

    On Wed, 22 Aug 2007 13:56:56 +0800, DeF <""d.farrow\"@your

    finger.murdoch.edu.au said:


    My guess would be that you lost the chain link first which then
    jammed in the dérailleur causing the damage. From the photos it
    appears that you've also snapped off the hanger from your frame -
    that might be more of an issue as I don't know that replacements
    are that easy to come by.

    If the chain failed first then it is likely it was faulty (unless
    it was extremely worn).

    Bike is two months old. Had a connex (?) quick release link which was
    installed by Fleet Cycles at the time of purchase. Fleet Cycles also
    serviced the bike last Friday.

    According to them it was my fault and I have to pay for the repair ...
    around $200 I believe.

    Regards
    Andrew
    -----
    Churchlands, Western Australia
    Giant CRX 1; Giant Boulder SE
    http://aushiker.com http://backpackgeartest.org http://geocaching.com.au

    G'day Andrew,

    Over the last few years there are a couple of larger bike shops which have
    become very profit driven. That's contrasted with service driven, which then
    (hopefully!) brings some profit. The response you received is indicative of
    the drive of the shop. I'd suggest you find a small independent LBS and
    build a relationship with them. You'll be much more fairly treated.

    I know that if we had serviced your bike and it failed as you describe we'd
    take responsibility. It seems like an incorrect setup or something like the
    link not joined properly. In any case, $200 is, I think, excessive since it
    looks like a 105 rear derailleur and a hanger (easily available - should be
    in stock). $150 is more like it, if you HAVE to pay.

    A tip I found useful: On my CRX3 (I went lower spec for the steel forks -
    easier to mount front panniers) I've replaced the rear derailleur with an
    XT. I find the MTB changers are that bit more robust. I'd buy a spare hanger
    too, while you're at it.

    Cheers,

    Frank

  10. Andrew Priest said:

    This is the second hassle with Fleet Cycles I have had. They didn't
    set the bike up properly when I purchased.

    I've bought a few things from them when they had a shop in Morley. Never
    gave me a good feeling. Glen Parker in Nedlands however, were good, but I
    haven't been there for a long while.

    Theo

  11. Patrick Turner said:

    20 years later I returned to cycling,
    and now after 110,000 km,

    Hang on a bit there Patrick, it was 100,000 kms last week. Have you done a
    tour of Australia since then?

    Theo

  12. Andrew Priest said:

    On 22 Aug 2007 22:27:08 GMT, Joel Mayes <[email hidden]>

    Quoted message said:

    [censored]!

    Quoted message said:
    Quoted message said:

    Unless there's obvious evidence that someone else has worked on the bike
    or it has been ridden in an abusive manner any good LBS should accept
    fault here and repair this free of charge.

    Hi Joel

    <SNIP>

    Quoted message said:

    That said I am picking the bike up on Friday and then taking the
    matter up with the Department of Employment and Consumer Protection.
    Fleet Cycles can deal with them.

    Good on ya! More people need to do this with dodgy bike stores. It's the
    only way to improve the industry.

    Quoted message said:

    They reckon it was caused by a mis-shift downwards by me. Interesting
    that the Giant manual says this is caused by a "misadjusted (sic)
    deraileur." Something Fleet Cycles should have adjusted correctly on
    Friday I would have thought.

    There is no such thing as a mis-shift in this context.

    Even though you should avoid the big-big and the small-small
    chainring/cog combinations a properly setup bike will be able to handle
    these combinations without self destructing.

    Your thoughts on the maladjusted derailleur was my immediate diagnosis.

    Many bike stores don't do this sort of checking before letting a bike
    out, which is a gross negligence IMHO. This adjustment should be done
    when the bike is assembled for sale and checked as part of every
    service. It only take ~30seconds to do this and it should be considered
    a part of the safety check done on every bike before it leaves the shop.

    Cheers

    Joel
    --
    Human Powered Cycles | High quality servicing and repairs
    [email hidden] | Affordable second hand bikes
    (03) 9029 6504 | Bicycle reuse centre
    www.humanpowered.com.au | Mechanical and on-road training and instruction

  13. Andrew Priest said:

    As far as Fleet Cycles are concerned it is all my problem, end of
    story.

    You will probably find that commencing action in your local Small
    Claims Tribunal (or local equivalent) will result in a rapidly altered
    atittude from them.

    Alternatively, once you win in small claims, their atittude will be
    adjusted for them.

  14. On 2007-08-23, Blue Heeler (aka Bruce)
    was almost, but not quite, entirely unlike tea:

    Quoted message said:
    Andrew Priest said:

    As far as Fleet Cycles are concerned it is all my problem, end of
    story.

    You will probably find that commencing action in your local Small
    Claims Tribunal (or local equivalent) will result in a rapidly altered
    atittude from them.

    Alternatively, once you win in small claims, their atittude will be
    adjusted for them.

    Ooh, the Legal Attitude Readjustment Tool?

    I, and several other readers in this froup, may find this incredibly
    funny.

    --
    TimC
    Cult: (n) a small, unpopular religion.
    Religion: (n) a large, popular cult.

  15. TimC said:

    On 2007-08-23, Blue Heeler (aka Bruce)
    was almost, but not quite, entirely unlike tea:

    Quoted message said:
    Andrew Priest said:

    As far as Fleet Cycles are concerned it is all my problem, end of
    story.

    You will probably find that commencing action in your local Small
    Claims Tribunal (or local equivalent) will result in a rapidly altered
    atittude from them.

    Alternatively, once you win in small claims, their atittude will be
    adjusted for them.

    Ooh, the Legal Attitude Readjustment Tool?

    I, and several other readers in this froup, may find this incredibly
    funny.

    :-)

    Well Fleet Cycles explanation for the damage to the OP's bike does sound
    suspiciously like it was drawn from some sort of computerised excuse
    server.

    Cheers

    Joel

    --
    Human Powered Cycles | High quality servicing and repairs
    [email hidden] | Affordable second hand bikes
    (03) 9029 6504 | Bicycle reuse centre
    www.humanpowered.com.au | Mechanical and on-road training and instruction

  16. On 2007-08-23, Joel Mayes (aka Bruce)
    was almost, but not quite, entirely unlike tea:

    Quoted message said:
    TimC said:

    On 2007-08-23, Blue Heeler (aka Bruce)
    was almost, but not quite, entirely unlike tea:

    Quoted message said:

    You will probably find that commencing action in your local Small
    Claims Tribunal (or local equivalent) will result in a rapidly altered
    atittude from them.

    Alternatively, once you win in small claims, their atittude will be
    adjusted for them.

    Ooh, the Legal Attitude Readjustment Tool?

    I, and several other readers in this froup, may find this incredibly
    funny.

    :-)

    Well Fleet Cycles explanation for the damage to the OP's bike does sound
    suspiciously like it was drawn from some sort of computerised excuse
    server.

    "We are not fixing your bike because of... solar flares"?

    --
    TimC
    Being certified means I can legally be employed as a chain-sawyer. That means
    that now the company can send me after spammers without running afoul of
    occupational health and safety regulations. -- Anthony de Boer in ASR

  17. TimC said:


    Ooh, the Legal Attitude Readjustment Tool?

    I, and several other readers in this froup, may find this incredibly
    funny.

    Care to explain?

    --

  18. Blue Heeler said:
    TimC said:


    Ooh, the Legal Attitude Readjustment Tool?

    I, and several other readers in this froup, may find this incredibly
    funny.

    Care to explain?

    Looong runing geek short story series

    http://en.wikipedia.org/wiki/BOFH

    --
    Human Powered Cycles | High quality servicing and repairs
    [email hidden] | Affordable second hand bikes
    (03) 9029 6504 | Bicycle reuse centre
    www.humanpowered.com.au | Mechanical and on-road training and instruction

  19. I had a dura-ace one go a couple of years ago! Dont like seeing expensive
    equipment snap!!!

    "Andrew Priest" <[email hidden]> wrote in message
    news:[email hidden]...

    Quoted message said:

    G'day

    On my run from Joondalup to Fremantle yesterday evening I managed to
    snap off completely my rear dérailleur and lost my quick release chain
    link. Not 100% sure what happened but was coming up a short steep hill
    and I think I had just changed down a gear as there was a dad and his
    kid to get around while still putting on pressure for the climb.

    Anyway the whole (dérailleur) snapped and then the chain popped a
    link. Ruined my best ride so far and my plans to get my first 50 km
    ride in. Was flying to (well relatively).

    Off to the lbs this morning for a chat, I mean grovel, to see if I can
    get warranty on it.

    Photos of the dérailleur at
    <http://aushiker.com/gallery/main.php?g2_itemId=162> and then go to
    last three.

    Thanks
    Andrew
    -----
    Churchlands, Western Australia
    Giant CRX 1; Giant Boulder SE
    http://aushiker.com http://backpackgeartest.org http://geocaching.com.au

  20. Joel Mayes said:
    Blue Heeler said:
    TimC said:


    Ooh, the Legal Attitude Readjustment Tool?

    I, and several other readers in this froup, may find this


    incredibly >> funny.

    Quoted message said:


    Care to explain?

    Looong runing geek short story series

    http://en.wikipedia.org/wiki/BOFH

    Thanks - I think.

    Still clueless as to Tim C's comment,the horrid feeling that I am
    missing something painfully obvious to everyone else is not relieved by
    the fact that in my previous career I WAS a BOFH....

    And Yes I love Simon's work and have done for years.

    --

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