Shoping at Merlin Cycles

woocash said:

Hi,

In January I bought a fork in Merlin Cycles. Only theoretically,
because I didn't receive it until today. I live in Poland and probably
from here such disrespect customer.

Well, what have they said about this? Were they waiting for stock? When
was it dispatched?

--
jc

Remove the -not from email

"woocash" <[email hidden]> wrote in message
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Quoted message said:

Hi,

In January I bought a fork in Merlin Cycles. Only theoretically,
because I didn't receive it until today. I live in Poland and probably
from here such disrespect customer.
Can you something me say about your experiences from this shop?

I trasfer them all my payment 🙁

Not sure if you have the item or not. But you can inform them that the time
it has taken is not reasonable and you wish to cancel your contract with
them.

If they refuse contact your credit card company.

woocash said:

In January I bought a fork in Merlin Cycles. Only theoretically,
because I didn't receive it until today. I live in Poland and probably
from here such disrespect customer.
Can you something me say about your experiences from this shop?

I have ordered wheels from them twice. Service was good and the wheels
were delivered within a week.

~PB

woocash said:

In January I bought a fork in Merlin Cycles. Only theoretically,
because I didn't receive it until today. I live in Poland and
probably from here such disrespect customer. Can you
something me say about your experiences from this shop?

I transfer them all my payment 🙁

I ordered from them once - five 36-hole Mavic X618 rims. After 5 days I
received a confirmation email saying that my order had been received and my
card had been billed. Two weeks after my order there was no sign of the
rims, so I e-mailed. They told me that they had no more 36h rims, and had
emailed me to tell me so. When I asked for a copy of the e-mail, they
couldn't provide one. The website had said to expect contact within 48
hours if an ordered item wasn't in stock.

I said I'd take 32-hole rims instead, and they sent them promptly.

The experience left me somewhat disinclined to deal with them again.

Good luck with resolving your problem.

James Thomson

Pete Biggs said:

woocash said:

In January I bought a fork in Merlin Cycles. Only theoretically,
because I didn't receive it until today. I live in Poland and probably
from here such disrespect customer.
Can you something me say about your experiences from this shop?

I have ordered wheels from them twice. Service was good and the wheels
were delivered within a week.

To Poland. Thats a bit good.

(woocash) said:

Can you something me say about your experiences from this shop?

I ordered a pair of Mavic D517 rims with Shimano hubs, on line

Quoted delivery was 10 days, they arrived ten days later exactly as
described.

Item was very well packed, indeed I suspect they had filled the box
with every old cardboard box they could find to save on their waste
disposal charges, commercial companies are charged for waste
collection

Steve