Ribble online

Simon Galgut said:

www.ribblecycles.co.uk have an online shop now. Prices for handbuilt wheels (with free wheelbags)
seem good and Conti Gatorskins at 11.95 (inc free tube) seem good as well.

Do a Google groups search on Ribble in urc before you are tempted.

Tony

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"The single biggest problem in communication is the illusion that it has taken place" George
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"Tony Raven" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

Simon Galgut said:

www.ribblecycles.co.uk have an online shop now. Prices for handbuilt wheels (with free
wheelbags) seem good and Conti Gatorskins at 11.95

(inc

Quoted message said:

Quoted message said:

free tube) seem good as well.

Do a Google groups search on Ribble in urc before you are tempted.

Tony

I'll let you know. I ordered some wheels that I dont need for a few weeks. My theory is that the
initial response to on-line orders fron a new website is usually good - after a while when the
novelty has worn off things might change. Anyway my Ksyriums will look nice hanging in the garage in
their new free wheelbags while I wreck the cheapo ones (if they arrive ! )

Regards Simon

For what it's worth, I too checked the newsgroups for Ribble before taking the plunge and ordering a
bike from them last year. The only messing around was done by me, changing part of the order a
couple of days later. The bike arrived within a fortnight, exactly as specced. And that's a delivery
to Ireland - it can take that long for a letter to get here!

I merely mention this as the newsgroup search - probably inevitably - only throws up complaints.

Steve

Quoted message said:

Quoted message said:

Do a Google groups search on Ribble in urc before you are tempted.

Tony

"Simon Galgut" <[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

I'll let you know. I ordered some wheels that I dont need for a few weeks. My theory is that the
initial response to on-line orders fron a new

website

Quoted message said:

is usually good - after a while when the novelty has worn off things might change.

there is also the "praise == kiss of death" phenomenon I have noticed with on-line traders.

They sometimes appear to underestimate the resource required to deal with a sudden peak in customer
demand (or just don't have that resource anyway) - they have a successful marketing campaign or are
praised on usenet or the web and then find they cannot deal with the influx of orders this causes!

I noticed this happen to online DIY kit dealer Screwfix in Summer 2001 (took them several months to
recover, with a lot of negative publicity) , and more recently to Smile Internet bank after good
press in the Guardian encouraged loads of new customers! To give Credit to Smile/Co-Op, they were
very honest what had happened and dealt with it quickly, and when I needed info urgently the co-op
bank call centre gave it straight away, *with an apology*.

However both the above were large companies - I can see how an SME can get quickly overwhelmed with
orders and start letting customers down - to the point where they may even be suspected (perhaps
incorrectly, but understandably from a *customer* point of view) of fraudulent trading!

Alex

"Simon Galgut" <[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

www.ribblecycles.co.uk have an online shop now. Prices for handbuilt

wheels

Quoted message said:

(with free wheelbags) seem good and Conti Gatorskins at 11.95 (inc free tube) seem good as well.

And as a follow-up.

Goods arrived this afternoon - a whole two days after ordering them. The wheels (handbuilt black
Mavic open pro on Black Shimano 105 with D/B stainless spokes) look fine and really pimpy. The tyres
were the right type and size and the cassette was correct. Even the free inner tubes were correct.
The free Mavic wheelbags are lovely and red and will decorate the garage beautifully when filled
with a pair of Ksryium SSL off my Zeppelin. Only thing missing (not off the order - it wasn't
available on the website) was rim tape which I picked up on the way home.

My only experience with Ribble so far and I have to give them 10 / 10

Regards Simon