Ribble deliver within 24 hours

Office Junior said:

I know that a lot of Ribble bashing goes on here so I thought i'd let you know that I ordered a
frame, forks, headset, and spacers from Ribble on wednesday lunchtime and it was all delivered
safely to my office yesterday morning at 8.20. SC61 Frame looks beautifully made and weighs next
to nothing. Cheers guys.

Is there really any point in posting an anonymous endorsement through an aonymous portal? I think
we've all got used to @cyclingforums being used as a convenience address by sock-puppets and people
who won't own up to who they are. I'm not particularly suggesting Ribble would stoop to such things,
nut it would be incredibly easy for an unscrupulous trader to post masses of anonymous endorsements
of his own business through such a portal.

--
[email hidden] (Simon Brooke) jasmine.org.uk~simonOpen ↗

;; I'd rather live in sybar-space

Fair Point. My real name is Dr Jamie Pembroke and I live in Cheltenham. I ordered my first road bike from Ribble about 18 months ago (a 7005) and had no problem with them. I decided to upgrade my frame and decided to buy from them again. My Office Junior tag stems from a joke that originated when I was temping, having quit a job a few years back and I've been using it ever since. I suppose it is a bit sad using an anonymous pseudonym on the net, but then again there are a hell of a lot of nutters out there :-)

Again, thanks Ribble. Nice frame, good service

Simon Brooke <[email hidden]> wrote in message
news:<[email hidden]>...

Quoted message said:

Is there really any point in posting an anonymous endorsement through an aonymous portal? I think
we've all got used to @cyclingforums being used as a convenience address by sock-puppets and
people who won't own up to who they are.

I think all posts from cyclingforums must now be regarded with the utmost suspicion. For example,
the self build thread started by tobytherodie, who has never posted on Usenet before, looks innocent
enough. OTOH it could easily be an attempt to establish an identity with some posting history in
preparation for either a product endorsement or a story about how he and all his friends owe their
lives to their helmets.

--
Dave...

(Dave Kahn) said:

Simon Brooke <[email hidden]> wrote in message
news:<[email hidden]>...

Quoted message said:

Is there really any point in posting an anonymous endorsement through an aonymous portal? I think
we've all got used to @cyclingforums being used as a convenience address by sock-puppets and
people who won't own up to who they are.

I think all posts from cyclingforums must now be regarded with the utmost suspicion. For example,
the self build thread started by tobytherodie, who has never posted on Usenet before, looks
innocent enough. OTOH it could easily be an attempt to establish an identity with some posting
history in preparation for either a product endorsement or a story about how he and all his friends
owe their lives to their helmets.

In which case we'll trash it like we always do.

Bring 'em on , that's what I say.

In this environment it's pretty hard to make a duff point stand up to scrutiny.

Office Junior <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

Fair Point. My real name is Dr Jamie Pembroke and I live in Cheltenham. I ordered my first road
bike from Ribble about 18 months ago (a 7005) and had no problem with them. I decided to upgrade
my frame and decided to buy from them again. My Office Junior tag stems from a joke that
originated when I was temping, having quit a job a few years back and I've been using it ever
since. I suppose it is a bit sad using an anonymous pseudonym on the net, but then again there are
a hell of a lot of nutters out there :-)

Again, thanks Ribble. Nice frame, good service

There are far too many horror stories about them for it to be chance. Probably if you order
something straightforward they do give good service, but the problems start to arise when it's not
straightforwards, or is something that they haven't got in stock at the time you place the order.
Unfortunately asking them doesn't seem to help with this last point - they have acquired a
reputation for saying its in stock, taking your order and then keeping you hanging on until their
suppliers come up with the goods, which could easily extend to 3 or 4 months.

General advice is to always google for feedback on a company you don't know about before parting
with your credit card number - it doesn't avoid all problems, but at least reduces the chance (my
order from cyclexpress is 2 weeks old - I'll start to hassle them soon).

Andrew

Andrew Sweetman said:

Office Junior said:

Fair Point. My real name is Dr Jamie Pembroke and I live in Cheltenham. I ordered my first road
bike from Ribble about 18 months ago (a 7005) and had no problem with them. I decided to upgrade
my frame and decided to buy from them again. My Office Junior tag stems from a joke that
originated when I was temping, having quit a job a few years back and I've been using it ever
since. I suppose it is a bit sad using an anonymous pseudonym on the net, but then again there
are a hell of a lot of nutters out there :-)

Again, thanks Ribble. Nice frame, good service

There are far too many horror stories about them for it to be chance. Probably if you order
something straightforward they do give good service, but the problems start to arise when it's not
straightforwards, or is something that they haven't got in stock at the time you place the order.
Unfortunately asking them doesn't seem to help with this last point - they have acquired a
reputation for saying its in stock, taking your order and then keeping you hanging on until their
suppliers come up with the goods, which could easily extend to 3 or 4 months.

General advice is to always google for feedback on a company you don't

know

Quoted message said:

about before parting with your credit card number - it doesn't avoid all problems, but at least
reduces the chance (my order from cyclexpress is 2 weeks old - I'll start to hassle them soon).

I'd also like to say I was treated well by them. I ordered a SC61.10a, carbon black tail bike
(record equipped with Ksyrium SSL SC wheelset :o). They apologised when I rang to confirm the order
saying that the colour I required wasn't in stock and I'd have to wait till mid-December for the
bike to be built. It actually arrived last Thursday (2.5 weeks from the order date). The right
colour and specification (bar the bar tape, but I prefer the plain black now anyway) and all in
good order.

percentage of the time but IMHO trawling the net for horror stories actually provides relatively
little actual evidence. Just loads of hearsay from the unfortunate few disgruntled customers. As
usual the silent (satisfied) majority don't often feel the compulsion to relate their experiences to
a wider audience.

And no. I'm not a sock puppet, well, not as far as I'm aware, anyway.

hth (though I doubt it)

--
BMW R1150GS DIAABTCOD#3 MSWF#4 UKRMFBC#6 Ibw#35 BOB#8 team-ukrm.co.ukteam-ukrm.co.ukOpen ↗ Windy's
"little soldier"

Alex Ferrier said:

percentage of the time but IMHO trawling the net for horror stories actually provides relatively
little actual evidence. Just loads of hearsay from the unfortunate few disgruntled customers. As
usual the silent (satisfied) majority don't often feel the compulsion to relate their experiences
to a wider audience.

Of course the majority of customers will be satisfied with the majority of

up *every* time wouldn't it.

Why don't other similar companies get the same sort of feedback? It is not a conspiricy. Ribble's
style of customer service obviously is a bit different - to put it diplomatically! I speak from
personal experience (see Google archive).

~PB

Pete Biggs said:

Alex Ferrier wrote:

Quoted message said:

Quoted message said:

percentage of the time but IMHO trawling the net for horror stories

<snip>

Quoted message said:

Of course the majority of customers will be satisfied with the majority of their orders. So what?
Big deal!!

Just providing a little balance.

Quoted message said:

Why don't other similar companies get the same sort of feedback? It is not a conspiricy.

I never intimated that it was, see above. I just said I thought that searching the web was of
*limited*, not *no*, use.

Quoted message said:

Ribble's style of customer service obviously is a bit different - to put it diplomatically! I
speak from personal experience (see Google archive).

Seen. Not sure it adds anything with regard to the context of my original reply though.

--
Alex BMW R1150GS DIAABTCOD#3 MSWF#4 UKRMFBC#6 Ibw#35 BOB#8 team-ukrm.co.ukteam-ukrm.co.ukOpen ↗ Windy's
"little soldier"