J.V. said:Anyone have experience to report about factory refurbished items from KitchenAid.? I've been
looking at KitchenAid 6Qt Professional Mixer (550w). I see on the KA site they have refurbished
models for sale. It has a 6 month vice the 1-year warranty for brand new one. But the price sure
seems right. I've purchased refurbished items from other manufacturers (Epson, Phillips, Sony) and
been very pleased. What do you think about a refurbished KA mixer?
J.V.
I've had one for about a year with no problems, but I recently went through an Atkins phase, so it
was put out to pasture for a while. Before and since, I've only used it about once every 2 weeks, so
I am hardly stressing it, but I have no complaints.
To provide the full story, I originally bought a Hobart era SS5 on eBay (thinking myself to be quite
the Knower of Kitchen Witchery), which turned out to be not quite the item advertised, as it had
several non-standard "features". I called KitchenAid and they provided free shipping for repair of
the Hobart unit; called back to say it wasn't repairable; offered a price on a refurbished mixer
that brought my total expenditure to only ~$20 more than buying the refurb in the first place would
have been; and shipped both mixers back free of charge. Win-win, as the Hobart has provided my
boyfriend with the 95%-certain-failure restoration project for which he had been casting about, and
I can make bread.
Current era KitchenAid doesn't seem to have many friends on this group, but my sole experience with
them has been very positive - I dithered for ~4 months as to whether I'd buy the refurb after they
pronounced the Hobart, and my coyness seemed to have no affect on them - they called every month to
see if they should just throw out the Hobart (and didn't! Their repair facility must be the size of
Iowa) but seemed excited when I finally called to say I'd buy the mixer. The experience was nothing
but positive for me, and the mixer is great for my purposes.
- Betsy