I didn't consider it rude to eliminate the express line. They don't have them in other types of stores. There is no express line at Home Depot, Staples or Chapters. It is only some grocery stores that have them. If they all got rid of them then there wouldn't be much point in taking your business elsewhere.
What makes you think you know more about the grocery business than people who work in it?
Brian
-- If televison's a babysitter, the Internet is a drunk librarian who won't shut up. -- Dorothy Gambrell (http://catandgirl.com)
"Default User" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
Dave Smith said:
I didn't consider it rude to eliminate the express line. They don't have them in other types of stores. There is no express line at Home Depot, Staples or Chapters. It is only some grocery stores that have them. If they all got rid of them then there wouldn't be much point in taking your business elsewhere.
What makes you think you know more about the grocery business than people who work in it?
Brian
Some people believe they have a psychic connection to the computers which tally revenue results from the businesses they visit. The next leap is the supposed understanding of various business decisions, based completely on air. If you're in the mood for some serious entertainment, check out this scholarly discussion about Breyers shrinking its 1/2 gallon ice cream containers to 56 ounces. Regardless of how many likely, real business reasons were presented, a handful of grocery industry shmexperts clung to the theory that the change was pure evil, and nothing else.
"Default User" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
Quoted message said:
What makes you think you know more about the grocery business than people who work in it?
Quoted message said:
Some people believe they have a psychic connection to the computers which tally revenue results from the businesses they visit. The next leap is the supposed understanding of various business decisions, based completely on air.
That didn't really answer the question, did it?
Do you have some sort of actual evidence for your position?
Brian -- If televison's a babysitter, the Internet is a drunk librarian who won't shut up. -- Dorothy Gambrell (http://catandgirl.com)
"Default User" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
Doug Kanter said:
"Default User" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
Quoted message said:
What makes you think you know more about the grocery business than people who work in it?
Quoted message said:
Some people believe they have a psychic connection to the computers which tally revenue results from the businesses they visit. The next leap is the supposed understanding of various business decisions, based completely on air.
That didn't really answer the question, did it?
Do you have some sort of actual evidence for your position?
Are you referring to "know more about the grocery business than people who work in it", or to the ideas I brought to the Breyers discussion?
"Default User" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
Doug Kanter said:
"Default User" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
> What makes you think you know more about the grocery business than > people who work in it?
Quoted message said:
Some people believe they have a psychic connection to the computers which tally revenue results from the businesses they visit. The next leap is the supposed understanding of various business decisions, based completely on air.
That didn't really answer the question, did it?
Do you have some sort of actual evidence for your position?
Are you referring to "know more about the grocery business than people who work in it", or to the ideas I brought to the Breyers discussion?
What does the Breyer's discussion have to do with anything? Besides being a red herring.
Brian
-- If televison's a babysitter, the Internet is a drunk librarian who won't shut up. -- Dorothy Gambrell (http://catandgirl.com)
"Default User" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
Doug Kanter said:
"Default User" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
Doug Kanter wrote:
> >"Default User" <[email hidden]> wrote in message > news:[email hidden]...
>> What makes you think you know more about the grocery business than >> people who work in it?
> Some people believe they have a psychic connection to the > computers which tally revenue results from the businesses they > visit. The next leap is the supposed understanding of various > business decisions, based completely on air.
That didn't really answer the question, did it?
Do you have some sort of actual evidence for your position?
Are you referring to "know more about the grocery business than people who work in it", or to the ideas I brought to the Breyers discussion?
What does the Breyer's discussion have to do with anything? Besides being a red herring.
Brian
It relates directly to your earlier response to Dave Smith, regarding imaginary knowledge of the grocery business.
"Default User" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
Doug Kanter said:
"Default User" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
Doug Kanter wrote:
Quoted message said:
Quoted message said:
What does the Breyer's discussion have to do with anything? Besides being a red herring.
Brian
It relates directly to your earlier response to Dave Smith, regarding imaginary knowledge of the grocery business.
No, it doesn't. Where is the actual evidence regarding the effectiveness of express lanes?
Their presence is proof of their effectiveness, although the supermarkets use a definition that's different from yours or mine. Hint: Assume for the moment that the milk at a convenience store or gas station was exactly as fresh as at your supermarket. Nice, long date on the container. Would you ever stop for just milk at a supermarket if there were no FUNCTIONAL express lanes? That's the business the supermarkets are successfully stealing from c-stores.
I didn't consider it rude to eliminate the express line. They don't have them in other types of stores. There is no express line at Home Depot, Staples or Chapters. It is only some grocery stores that have them. If they all got rid of them then there wouldn't be much point in taking your business elsewhere.
What makes you think you know more about the grocery business than people who work in it?
Is that some sort of rebuttal to what I suggested about there not being express lines at other stores and that if they got rid at of express at all the grocery stores people would not have alternates to go to when they have to stand in line like everyone else?
I have worked in other areas of retail, so I know that no matter what you do you aren't going to please everyone. Being a customer on grocery stores at least once a week I know it's like to be a customer. The stores where I do my shopping have enough cashiers on at any time that waiting is not the issue it used to be. I seldom have more than one or two people ahead of me in a cash line, except in the express line. I often go to a regular line with less than 8 items because it is often faster.
As a customer, I am not thrilled to have a special 8 items or less line if there are always 10 people in it, nor do I like to have huge line-ups in all the other lines.
Their presence is proof of their effectiveness, although the supermarkets use a definition that's different from yours or mine. Hint: Assume for the moment that the milk at a convenience store or gas station was exactly as fresh as at your supermarket. Nice, long date on the container. Would you ever stop for just milk at a supermarket if there were no FUNCTIONAL express lanes? That's the business the supermarkets are successfully stealing from c-stores.
We have a chain of corner stores that is run by a local dairy. Their milk is always fresh and, unlike most other stuff in their stores, it is quite cheap. They are usually busier than the independent stores where the milk is usually not as fresh. Given a choice of parking out in the back 40 and walking all the way into the store, having to walk all the way to the back corner of the grocery store and then all the way back up to the front and then check out and then all the way back out to the back 40 to find my car..... I go to the dairy run corner store.
Perhaps if grocery stores put their convenience items like milk at the front of the store instead of laying out their stores to make you walk past everything else to get to the milk, they wouldn't need an express lane to speed up your purchase.
Perhaps if grocery stores put their convenience items like milk at the front of the store instead of laying out their stores to make you walk past everything else to get to the milk, they wouldn't need an express lane to speed up your purchase.
But that would mean you wouldn't get a chance to buy some of the stuff you pass on the way to and from the milk, and would take up space that could be used for real impulse purchases that you can eat right away, like candy and chips!
In article <[email hidden]>, [email hidden] says...
Quoted message said:
"Default User" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
Doug Kanter said:
"Default User" <[email hidden]> wrote in message news:[email hidden]... > Doug Kanter wrote:
Quoted message said:
> What does the Breyer's discussion have to do with anything? Besides > being a red herring. > > Brian
It relates directly to your earlier response to Dave Smith, regarding imaginary knowledge of the grocery business.
No, it doesn't. Where is the actual evidence regarding the effectiveness of express lanes?
Their presence is proof of their effectiveness, although the supermarkets use a definition that's different from yours or mine. Hint: Assume for the moment that the milk at a convenience store or gas station was exactly as fresh as at your supermarket. Nice, long date on the container. Would you ever stop for just milk at a supermarket if there were no FUNCTIONAL express lanes? That's the business the supermarkets are successfully stealing from c-stores.
Unfortunately the Soviet Shaw's down the street likes to try and sell milk that has 5 to 7 days before it expires. Even digging to the back of the rack won't yield much better.
"Cheryl Perkins" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
Dave Smith <[email hidden]> wrote: <snip>
Quoted message said:
Perhaps if grocery stores put their convenience items like milk at the front of the store instead of laying out their stores to make you walk past everything else to get to the milk, they wouldn't need an express lane to speed up your purchase.
But that would mean you wouldn't get a chance to buy some of the stuff you pass on the way to and from the milk, and would take up space that could be used for real impulse purchases that you can eat right away, like candy and chips!
Quoted message said:
Cheryl
This may be the intent of more businesses than grocery stores. We waited it seems for years for Borders to come to Winchester. We have enjoyed stopping off at other Borders having coffee and 30% of the time probably buying something. Their coffee spaces are always conducive to feeling a part of a larger space and a part of the on-going shopping action; ie., it has windows. This new Borders, DH says, is in the back of the store, instead of the front, and no windows. Yuk. I like the feeling of a welcoming cuppa, a little relaxation, and then shopping for books, but obviously the intent is different in this Borders. It is a new building and it looks like it would have been very easily designed to include windows. Ah - marketing! I don't think they always get it right. Dee Dee
"Dave Smith" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
Doug Kanter said:
Their presence is proof of their effectiveness, although the supermarkets use a definition that's different from yours or mine. Hint: Assume for the moment that the milk at a convenience store or gas station was exactly as fresh as at your supermarket. Nice, long date on the container. Would you ever stop for just milk at a supermarket if there were no FUNCTIONAL express lanes? That's the business the supermarkets are successfully stealing from c-stores.
We have a chain of corner stores that is run by a local dairy. Their milk is always fresh and, unlike most other stuff in their stores, it is quite cheap. They are usually busier than the independent stores where the milk is usually not as fresh. Given a choice of parking out in the back 40 and walking all the way into the store, having to walk all the way to the back corner of the grocery store and then all the way back up to the front and then check out and then all the way back out to the back 40 to find my car..... I go to the dairy run corner store.
Perhaps if grocery stores put their convenience items like milk at the front of the store instead of laying out their stores to make you walk past everything else to get to the milk, they wouldn't need an express lane to speed up your purchase.
If you're ever near a Wegman's store (www.wegmans.com), walk in and be amazed. The convenience stuff is right up front. The company actually listens, and quickly. Their logic is simple. The word "merchandising" means moving stuff around constantly because someone thinks it'll create more sales. Since this process is free, other than the labor involved, why not also move things around based on customers' suggestions? It works.
If you're ever near a Wegman's store (www.wegmans.com), walk in and be amazed. The convenience stuff is right up front. The company actually listens, and quickly. Their logic is simple. The word "merchandising" means moving stuff around constantly because someone thinks it'll create more sales. Since this process is free, other than the labor involved, why not also move things around based on customers' suggestions? It works.
There are no Wegmans here. The newest grocery store success story in this area is Zehrs. Nice place to shop, good variety. I can usually find most of the things I use regularly. There are 5 of them that I deal with and no two of them laid out the same.
It might be great if they follow my suggestions about how to lay out their goods for my convenience, but what happens when I go to the other branches and they have laid them out according to the way their customers suggested? :-)
Unfortunately the Soviet Shaw's down the street likes to try and sell milk that has 5 to 7 days before it expires. Even digging to the back of the rack won't yield much better.
Our local grocery has been doing that with milk and o.j. a lot lately. You have to be really careful about it and there's never anything newer in the back, just like you said. I've had to buy just small containers because I couldn't get through a gallon before the expiration date.
"Dave Smith" <[email hidden]> wrote in message news:[email hidden]...
Quoted message said:
Doug Kanter said:
If you're ever near a Wegman's store (www.wegmans.com), walk in and be amazed. The convenience stuff is right up front. The company actually listens, and quickly. Their logic is simple. The word "merchandising" means moving stuff around constantly because someone thinks it'll create more sales. Since this process is free, other than the labor involved, why not also move things around based on customers' suggestions? It works.
There are no Wegmans here. The newest grocery store success story in this area is Zehrs. Nice place to shop, good variety. I can usually find most of the things I use regularly. There are 5 of them that I deal with and no two of them laid out the same.
It might be great if they follow my suggestions about how to lay out their goods for my convenience, but what happens when I go to the other branches and they have laid them out according to the way their customers suggested? :-)
Well, no store flips the entire place upside down. But, Wegman's listened when customers asked to have the most likely c-store items up front. The arrangement has lasted a year so far, so I think it's here to stay. As far as all the other departments at Zehr's being laid out differently, that has nothing to do with the customers' requests.
