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Re: Lowe Alpine Gaitors

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01 / Original postRe: Lowe Alpine GaitorsEmail address hidden · 14 Aug 2004 02 / This pagePosts 1–6Page 1 of 1 · chronological order 03 / Latest replyPost #6Phil Cook · 16 Aug 2004

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General fitness, health and nutrition
Published
14 August 2004
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16 August 2004
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  1. Original post
    Email address hidden
    Archived post
    #1

    In article <[email hidden]>,

    (Graham Ingram) said:

    <[email hidden]> wrote in message
    news:[email hidden]...

    Quoted message said:

    Does anyone have any experience of the durability of fabric used in


    the

    Quoted message said:

    front opening Lowe Alpine gaiter?

    There are at least two models of front opening gaitors from LA. There
    is a lighter weight model selling around £20 and the LA Mountain
    Gaitor at £30. I have also just bought a pair of the more expensive

    Indeed something that wasn't apparent in the shop as I have the lighter
    weight version though even with the choice as most of my walking is in
    Wales I would still have made the same purchase.

    Quoted message said:

    ones to replace a pair of Mountain Range that were eaten ( well badly
    chewed ) by mice in my garage where they were drying from a previous
    trip.

    I have worn them also 3 times ith absolutely no sign of wear at all.
    However I have today lost the plastic buckle that secures the loose
    end of the underfoot strap so will also be writing to La to try to get
    a replacement buckle. Perhaps we can share noptes on customer service
    later

    More than happy to do so. My email went in this evening so I will be
    interesting to see how long it takes to receive an initial response

    Quoted message said:


    Quoted message said:

    The reason I ask is that last week I became the "proud" owner of a


    pair of

    Quoted message said:

    these yet 4 days and three mountain walks later I have found one


    tear just

    Quoted message said:

    above the lower stitching and one pinhole puncture of both outer and
    membrane.

    I am about to enter correspondence with Lowe but having had no


    comparable

    Quoted message said:

    problem with goretex based gaitors (crampon spikes aside) I am


    wondering

    Quoted message said:

    if I should pursue a replace or money back approach.

    Any thoughts and experience welcomed.

    Pete

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  2. KRO
    Archived post
    #2

    <Steve Orrell> wrote in message
    news:[email hidden]...

    Quoted message said:
    Quoted message said:

    More than happy to do so. My email went in this evening so I will be
    interesting to see how long it takes to receive an initial response

    If these were new, your first port of call should be the shop where
    you bought them: chance of a quicker resolution to your problem,
    especially if they say "yeah, you're right, here we'll replace them
    for you"... jobbsa goodun. Why the rush to go bleating to the
    manufacturer?

    I've taken back a waterproof jacket (which leaked) and a pair of
    walking shoes (on which the fabric was ripping after a fortnight of
    gentle walking on holiday, no mud, hills or vegetation). Tisos policy
    is to return item to Glasgow, where it then gets sent to manufacturer
    for investigation. On both occasions for some reason I've gone along
    with this, waited 3 weeks and got the item replaced. If it happens again
    I am within my rights to ask, then demand, a refund. If the product
    does not do what it is sold as, surely Tisos are in the wrong here?

    KRO

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  3. Bernie Hughes
    Archived post
    #3
    KRO said:

    <Steve Orrell> wrote in message
    news:[email hidden]...

    Quoted message said:
    Quoted message said:

    More than happy to do so. My email went in this evening so I will be
    interesting to see how long it takes to receive an initial response

    If these were new, your first port of call should be the shop where
    you bought them: chance of a quicker resolution to your problem,
    especially if they say "yeah, you're right, here we'll replace them
    for you"... jobbsa goodun. Why the rush to go bleating to the
    manufacturer?

    I've taken back a waterproof jacket (which leaked) and a pair of
    walking shoes (on which the fabric was ripping after a fortnight of
    gentle walking on holiday, no mud, hills or vegetation). Tisos policy
    is to return item to Glasgow, where it then gets sent to manufacturer
    for investigation. On both occasions for some reason I've gone along
    with this, waited 3 weeks and got the item replaced. If it happens again
    I am within my rights to ask, then demand, a refund. If the product
    does not do what it is sold as, surely Tisos are in the wrong here?

    Correct. You're entitled to an immediate refund for goods that are
    faulty. In any case, if you complained loudly enough you'd probably get
    a refund whether you were legally entitled or not...

    Bernie

    Report
  4. Peewiglet
    Archived post
    #4

    On Sun, 15 Aug 2004 09:22:57 +0000 (UTC), "KRO" <[email hidden]> wrote:

    [...]

    Quoted message said:

    I've taken back a waterproof jacket (which leaked) and a pair of
    walking shoes (on which the fabric was ripping after a fortnight of
    gentle walking on holiday, no mud, hills or vegetation). Tisos policy
    is to return item to Glasgow, where it then gets sent to manufacturer
    for investigation. On both occasions for some reason I've gone along
    with this, waited 3 weeks and got the item replaced. If it happens again
    I am within my rights to ask, then demand, a refund. If the product
    does not do what it is sold as, surely Tisos are in the wrong here?

    No, they're in the right.

    The reason is that about 15 years ago, at the other end of the
    country, someone mistreated their waterproof jacket and boots and
    damaged them, but then tried to pretend they were faulty at the time
    of purchase. Tisos learned a lesson from that, and now they treat
    everyone with a broken jacket and boots exactly the same, regardless
    of the merits. They're proud of their policy, and if the truth is told
    they actually quite enjoy rubbing customers' noses in it.

    Um..... to be honest, it sounds a pretty stupid policy to me, but I
    know you take a different view. Right?

    :-)

    Best wishes,
    --
    Peewiglet

    Report
  5. Peewiglet
    Archived post
    #5

    On Sun, 15 Aug 2004 19:40:44 +0100, Peewiglet <[email hidden]>

    Quoted message said:

    On Sun, 15 Aug 2004 09:22:57 +0000 (UTC), "KRO" <[email hidden]> wrote:

    [...]

    Quoted message said:

    I've taken back a waterproof jacket (which leaked) and a pair of
    walking shoes (on which the fabric was ripping after a fortnight of
    gentle walking on holiday, no mud, hills or vegetation). Tisos policy
    is to return item to Glasgow, where it then gets sent to manufacturer
    for investigation. On both occasions for some reason I've gone along
    with this, waited 3 weeks and got the item replaced. If it happens again
    I am within my rights to ask, then demand, a refund. If the product
    does not do what it is sold as, surely Tisos are in the wrong here?

    No, they're in the right.

    The reason is that about 15 years ago, at the other end of the
    country, someone mistreated their waterproof jacket and boots and
    damaged them, but then tried to pretend they were faulty at the time
    of purchase. Tisos learned a lesson from that, and now they treat
    everyone with a broken jacket and boots exactly the same, regardless
    of the merits. They're proud of their policy, and if the truth is told
    they actually quite enjoy rubbing customers' noses in it.

    Um..... to be honest, it sounds a pretty stupid policy to me, but I
    know you take a different view. Right?

    :-)


    p.s. (for the humour impaired) - the story about Tisos is allegorical.

    Best wishes,
    --
    Peewiglet

    Report
  6. Phil Cook
    Archived post
    #6
    Peewiglet said:

    On Sun, 15 Aug 2004 09:22:57 +0000 (UTC), "KRO" <[email hidden]> wrote:

    [...]

    Quoted message said:

    I've taken back a waterproof jacket (which leaked) and a pair of
    walking shoes (on which the fabric was ripping after a fortnight of
    gentle walking on holiday, no mud, hills or vegetation). Tisos policy
    is to return item to Glasgow, where it then gets sent to manufacturer
    for investigation. On both occasions for some reason I've gone along
    with this, waited 3 weeks and got the item replaced. If it happens again
    I am within my rights to ask, then demand, a refund. If the product
    does not do what it is sold as, surely Tisos are in the wrong here?

    No, they're in the right.

    As I understand it they are wrong.

    http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm
    --
    Phil Cook looking north over the park to the "Westminster Gasworks"

    Report

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