Probikekit Delivery timeframe?

monsterman said:

Is anyone else currently experiencing this length of delay? Every other time I've ordered (and there have been many), I've always received the gear within 2 weeks.

that sucks.... not sure what you ordered, but I placed an order for 4 tyres/valves some other small items mid last week and received it yesterday, which is about the time frame I expect.

Did they actually have everything in stock ? Bit strange and unusual with my experiences from ProBike.

Only had to email them about an order once and had very prompt replies.

G'day,

have ordered from them many times & never had an issue. If you have the order number that they would of emailed you, confirming the order, I'd be emailing them quoting that. must say it seems unusual for this normally very professional outfit.

Hitchy

in article [email hidden], monsterman at
[email hidden] wrote on 14/6/06 6:16 PM:

Quoted message said:

I ordered some gear (before 19 May 2006) right at the end of PBK's
recent additional 10% off sale, and still have not received it. They
are not responding to emails following them up.

Is anyone else currently experiencing this length of delay? Every
other time I've ordered (and there have been many), I've always
received the gear within 2 weeks.

Same here Monsterman. I & a friend in the same suburb both placed orders at
the same time as you & we have not yet seen them. I sent an email last
night; no reply yet 🙁

I'm starting to worry a bit.

Justin Vincent

Yeah I just got a slowy delivered yesterday. I got the confirmation email on the 22nd May, stuff arrived 13th June.

On 14/6/06 6:16 PM, in article
[email hidden], "monsterman"

Quoted message said:

I ordered some gear (before 19 May 2006) right at the end of PBK's
recent additional 10% off sale, and still have not received it. They
are not responding to emails following them up.

Is anyone else currently experiencing this length of delay? Every
other time I've ordered (and there have been many), I've always
received the gear within 2 weeks.

I ordered a bunch of stuff probably around that time, maybe slightly earlier
and it was delayed. Took about 2.5 weeks to arrive.

I wrote them after 2 weeks as I was used to 4-5 day delivery times. I quoted
the order number (and submitted the request via their web form) and received
a response to my message in around 48 hours. They asked for me to confirm
the address I specified and sure enough the package arrived about 5 minutes
after I responded.

--brett

monsterman said:

Is anyone else currently experiencing this length of delay?

None here... Ordered 6th June - got it yesterday...

[PHP][/PHP]

MikeyOz said:

that sucks.... not sure what you ordered, but I placed an order for 4 tyres/valves some other small items mid last week and received it yesterday, which is about the time frame I expect.

Did they actually have everything in stock ? Bit strange and unusual with my experiences from ProBike.

Only had to email them about an order once and had very prompt replies.

[PHP][/PHP]

just ordered a couple of jerseys which swere in stock (lots of) when I checked out. Included the order number in my follow up emails but still no reply.

It may be time to put a jihad on their ass and order my zionist flash kit from someone else.......maybe an onlime supplier form Dirkadirkastan.

On 2006-06-14, JayWoo (aka Bruce)
was almost, but not quite, entirely unlike tea:

Quoted message said:

Yeah I just got a slowy delivered yesterday. I got the confirmation
email on the 22nd May, stuff arrived 13th June.

Aww dammit! Anyone living in Melbourne regularly doing BR(x) want to
share an order? I want to both minimise postage and avoid having to
dig out the credit card again.

--
TimC
Memory fault -- core...uh...um...core... Oh dammit, I forget!

in article [email hidden],
TimC at [email hidden] wrote on 15/6/06
12:18 AM:

Quoted message said:

On 2006-06-14, JayWoo (aka Bruce)
was almost, but not quite, entirely unlike tea:

Quoted message said:

Yeah I just got a slowy delivered yesterday. I got the confirmation
email on the 22nd May, stuff arrived 13th June.

Aww dammit! Anyone living in Melbourne regularly doing BR(x) want to
share an order? I want to both minimise postage and avoid having to
dig out the credit card again.

More developments. I got an email back from PBK last night saying:
"I couldn't track your previous parcel so I've had the goods issued with a
courier from here and you can track their progress on www.parcelforce.com
with tracking number xxxxxxxxxxxxxxx."

This sounds promising. Does the fact that they've sent another mean that the
first wasn't sent?

Justin Vincent said:

This sounds promising. Does the fact that they've sent another mean that the
first wasn't sent?

Sounds more like their courier service for whatever day decided to eat a
few parcels. Although maybe it was a conspiracy by the NeoCons to stop you
riding a bike and force you into a car?

--
Dave Hughes | [email hidden]
"Soon we will be able to harness the rotational energy from Orwell's
grave to solve all world energy problems" - GigsVT

Got an email from PBK finally.

I ordered two things. One item was not in stock (despite what they said they had when I ordered). They say they've (now) sent one item with a note asking me to choose a different item.

At least now I dont have to follow the mailroom staff home and go through their washing baskets. And I guess I can put them back on the payroll too. For now ... ....

monsterman said:

Got an email from PBK finally.

I ordered two things. One item was not in stock (despite what they said they had when I ordered). They say they've (now) sent one item with a note asking me to choose a different item.

At least now I dont have to follow the mailroom staff home and go through their washing baskets. And I guess I can put them back on the payroll too. For now ... ....

Dont know if its just me but I found that if I "Reply" to a PBK email or cut n paste the address I dont get a response. If I send my questions/info via the mailer on their web site a response is always quick, one night 20 minutes to reply.

Took 11 working days to get my GP4000's

Cheers

Hugh

"HughMann" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

monsterman said:

Got an email from PBK finally.

I ordered two things. One item was not in stock (despite what they said
they had when I ordered). They say they've (now) sent one item with a
note asking me to choose a different item.

At least now I dont have to follow the mailroom staff home and go
through their washing baskets. And I guess I can put them back on the
payroll too. For now ... ....

Dont know if its just me but I found that if I "Reply" to a PBK email
or cut n paste the address I dont get a response. If I send my
questions/info via the mailer on their web site a response is always
quick, one night 20 minutes to reply.

Took 11 working days to get my GP4000's

After our group ride on Saturday over coffee I mentioned that I was going to
order some GP4000's from Probikekit and within 10 minutes I had an order for
4 sets between us! Placed the order Saturday afternoon so it will be
interesting to see how long they take to arrive. At least we're sharing the
postage between 4. Of course I had to take the opportunity to add a few
other items as well since they would be sent almost 'free' so to speak!

Peter S

in article [email hidden], Justin Vincent at
[email hidden] wrote on 15/6/06 5:58 AM:

Quoted message said:

in article [email hidden],
TimC at [email hidden] wrote on 15/6/06
12:18 AM:

Quoted message said:

On 2006-06-14, JayWoo (aka Bruce)
was almost, but not quite, entirely unlike tea:

Quoted message said:

Yeah I just got a slowy delivered yesterday. I got the confirmation
email on the 22nd May, stuff arrived 13th June.

Aww dammit! Anyone living in Melbourne regularly doing BR(x) want to
share an order? I want to both minimise postage and avoid having to
dig out the credit card again.

More developments. I got an email back from PBK last night saying:
"I couldn't track your previous parcel so I've had the goods issued with a
courier from here and you can track their progress on www.parcelforce.com
with tracking number xxxxxxxxxxxxxxx."

This sounds promising. Does the fact that they've sent another mean that the
first wasn't sent?

Now I can follow the progress of parcel #2. It's probably on a plane. I hope
that they gave it a first class seat!

Date Time Location Tracking Event
15-06-2006 15:09 Heathrow Airport
15-06-2006 14:11 Heathrow Airport Arrived at outward airport
15-06-2006 06:33 International Hub Left origin country
14-06-2006 22:15 International Hub Arrived at outward Office of
Exchange
14-06-2006 16:40 Carlisle Depot On route to hub
14-06-2006 14:55 Carlisle Depot Collected from customer

TimC said:

On 2006-06-14, JayWoo (aka Bruce)
Aww dammit! Anyone living in Melbourne regularly doing BR(x) want to
share an order? I want to both minimise postage and avoid having to
dig out the credit card again.

Postage to the UK is free.. pity the airline ticket ain't! 😉

hippy

hippy said:

Postage to the UK is free.. pity the airline ticket ain't! 😉

hippy

Postage is free, but you have to pay 17% VAT - cheaper to post to AUS if the order is over $111.70!