planet bike's awesome customer service

rod shaftesbury said:

I had purchased a planet bike superflash blinkie in November of last
year. I was riding the 5 boro bike tour and the light fell out of it's
housing. I called them this morning to see if this type of thing is
covered under warranty and they were like "Yeah, sure, no problem.
We'll send it out today"...Oh, and a real person answered the phone
quickly, i.e. no IVR/voice tree from hell.

So, if you are considering purchasing an accessory and a planet bike
product is an option, you might want to remember PB's great customer
service when deciding which accessory to buy!

To me, it is worth extra money for good service...

signed, a happy customer, who is appreciative of good service....

thanks

Same experience with Topeak a few years back...I had their MTB
fenders, and with the front one unclipped, the remaining mount had a
forklike thing in the front. My FD housing got between the tines, and
when the bars were turned, it broke the mount. The next weekend, I was
at the Seattle Bike Expo, and asked the Topeak rep if I could purchase
the mount separately. He told me to call CS, which I did, and they
mailed it to me free.

Of course, the replacement broke the same way a few weeks later, so I
replaced the fender with an SKS, But I remembered their great service
and have bought lots of other Topeak products since, most notably
their pumps, which I've had no trouble with.

At the Seattle Bike Expo this year, I saw they'd redesigned the front
fender mount to eliminate the problem, so if I was in the market, I'd
have no problem giving it a try.

Hank Wirtz said:

rod shaftesbury said:

I had purchased a planet bike superflash blinkie in November of last
year. I was riding the 5 boro bike tour and the light fell out of it's
housing. I called them this morning to see if this type of thing is
covered under warranty and they were like "Yeah, sure, no problem.
We'll send it out today"...Oh, and a real person answered the phone
quickly, i.e. no IVR/voice tree from hell.

So, if you are considering purchasing an accessory and a planet bike
product is an option, you might want to remember PB's great customer
service when deciding which accessory to buy!

To me, it is worth extra money for good service...

signed, a happy customer, who is appreciative of good service....

thanks

Same experience with Topeak a few years back...I had their MTB
fenders, and with the front one unclipped, the remaining mount had a
forklike thing in the front. My FD housing got between the tines, and
when the bars were turned, it broke the mount. The next weekend, I was
at the Seattle Bike Expo, and asked the Topeak rep if I could purchase
the mount separately. He told me to call CS, which I did, and they
mailed it to me free.

Of course, the replacement broke the same way a few weeks later, so I
replaced the fender with an SKS, But I remembered their great service
and have bought lots of other Topeak products since, most notably
their pumps, which I've had no trouble with.

At the Seattle Bike Expo this year, I saw they'd redesigned the front
fender mount to eliminate the problem, so if I was in the market, I'd
have no problem giving it a try.

I also had good cust svc with topeak. I bought a seat wedge and it
didn't work with my seat, so they sent me a different mount for free,
didn't even charge s+h! I only paid like $10 for the wedge, so I was
pleasantly surprised. They are also on my "good vendor" list...

Hopefully others will read these messages and purchase gear from
vendors with awesome cust svc, like topeak and planet bike....

rod shaftesbury said:

Hopefully others will read these messages and purchase gear from
vendors with awesome cust svc, like topeak and planet bike....

I have had similarly postitive experiences with Park Tool and Giro Helmets:

Park Tool sent me a replacement chain tool when I reported that theirs
had bent. Giro sent me replacement pads for my helmet. Both were
free of charge.

-alan

--
Alan Hoyle - [email hidden] - http://www.alanhoyle.com/
"I don't want the world, I just want your half." -TMBG
Get Horizontal, Play Ultimate.

Had similarly good service from Cateye. My husband had one of their
computers for 2-3 years, then I started using it on my bike. The
button to change screens broke. I figured I was SOL, since the
computer was more than one year old (and my husband can be hard on
equipment). I emailed the whole story to Cateye and they told me to
send it in to them. They replaced it with a new in-box computer,
including the mounting hardware, even though I had only sent them in
the computer head. Great service!

Jenn

"rod shaftesbury" <[email hidden]> wrote in message
news:2007050716344016807-upyours@bungholecom...

Quoted message said:

I had purchased a planet bike superflash blinkie in November of last year.
I was riding the 5 boro bike tour and the light fell out of it's housing. I
called them this morning to see if this type of thing is covered under
warranty and they were like "Yeah, sure, no problem. We'll send it out
today"...Oh, and a real person answered the phone quickly, i.e. no
IVR/voice tree from hell.

So, if you are considering purchasing an accessory and a planet bike
product is an option, you might want to remember PB's great customer
service when deciding which accessory to buy!

To me, it is worth extra money for good service...

signed, a happy customer, who is appreciative of good service....

thanks

Since it looks like this thread has morphed into 'good customer service
experiences', I need to praise Bike Friday. I wrecked my stock BF through my
own recklessness (hit a curb head-on at night). BF replaced the frame with
the color of my choice (their stock Pocket Tourist is only red), and they
strengthened the frame for my 225lb weight and 6'4" height. The new frame
was shipped quickly at their expense. I did need to buy a new front fork and
stem.

Companies like BF know that there are not enough first-time customers to
grow a business. So repeat customers and favorable word-of-mouth recs are
key to business growth. Great customer service makes that happen - J.

In article <[email hidden]>,

Jay - BFri Commuter said:

"rod shaftesbury" <[email hidden]> wrote in message
news:2007050716344016807-upyours@bungholecom...

Quoted message said:

I had purchased a planet bike superflash blinkie in November of last year.
I was riding the 5 boro bike tour and the light fell out of it's housing. I
called them this morning to see if this type of thing is covered under
warranty and they were like "Yeah, sure, no problem. We'll send it out
today"...Oh, and a real person answered the phone quickly, i.e. no
IVR/voice tree from hell.

So, if you are considering purchasing an accessory and a planet bike
product is an option, you might want to remember PB's great customer
service when deciding which accessory to buy!

To me, it is worth extra money for good service...

signed, a happy customer, who is appreciative of good service....

thanks

Since it looks like this thread has morphed into 'good customer service

It did not `morph'. This is the original topic. You are responding
to the first post in the thread.

--
Michael Press

thejen12 said:

Had similarly good service from Cateye. My husband had one of their
computers for 2-3 years, then I started using it on my bike. The
button to change screens broke. I figured I was SOL, since the
computer was more than one year old (and my husband can be hard on
equipment). I emailed the whole story to Cateye and they told me to
send it in to them. They replaced it with a new in-box computer,
including the mounting hardware, even though I had only sent them in
the computer head. Great service!

They very nicely sent me (free) mounting hardware and a new magnet
when the bike they were on got stolen and I couldn't find a store in
the city (Shijiazhuang, Hebei) with another CatEye computer (the first
one had been a bit of a fluke, I didn't speak Chinese at the tme, and
didn't know of the existence of the local network of cyclists' let
alone how to tap into that resource).

It arrived.

Quoted message said:

From Japan. With a nice note in English from the customer service rep

I'd been emailing with. (Vaguely recall him being named David,
anyways, something with a D that clearly wasn't a Japanese name.)

The next morning when I went out of my apartment to put it on the
bike... there was (you guessed it) no bike.

I think I still have that CatEye mount in a plastic bag around here
somewhere.

And if I ever find myself in a situation where there is a wide range
of choices and the choices included CatEye products over something
else basically similar I'd probably go with the brand known to have
previously treated me nicely.

-M

Michael Press said:

In article <[email hidden]>,

Jay - BFri Commuter said:

"rod shaftesbury" <[email hidden]> wrote in message
news:2007050716344016807-upyours@bungholecom...

Quoted message said:

I had purchased a planet bike superflash blinkie in November of last year.
I was riding the 5 boro bike tour and the light fell out of it's housing. I
called them this morning to see if this type of thing is covered under
warranty and they were like "Yeah, sure, no problem. We'll send it out
today"...Oh, and a real person answered the phone quickly, i.e. no
IVR/voice tree from hell.

Quoted message said:

Quoted message said:

So, if you are considering purchasing an accessory and a planet bike
product is an option, you might want to remember PB's great customer
service when deciding which accessory to buy!

Quoted message said:

Quoted message said:

To me, it is worth extra money for good service...

Quoted message said:

Quoted message said:

signed, a happy customer, who is appreciative of good service....

Quoted message said:

Quoted message said:

thanks

Quoted message said:

Since it looks like this thread has morphed into 'good customer service

It did not `morph'. This is the original topic. You are responding
to the first post in the thread.

--
Michael Press- Hide quoted text -

- Show quoted text -

Unclench, Michael.

"Hank Wirtz" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Michael Press said:

In article <[email hidden]>,

Jay - BFri Commuter said:

"rod shaftesbury" <[email hidden]> wrote in message
news:2007050716344016807-upyours@bungholecom...
>I had purchased a planet bike superflash blinkie in November of last
>year.
>I was riding the 5 boro bike tour and the light fell out of it's
>housing. I
>called them this morning to see if this type of thing is covered under
>warranty and they were like "Yeah, sure, no problem. We'll send it out
>today"...Oh, and a real person answered the phone quickly, i.e. no
>IVR/voice tree from hell.

Quoted message said:

> So, if you are considering purchasing an accessory and a planet bike
> product is an option, you might want to remember PB's great customer
> service when deciding which accessory to buy!

Quoted message said:

> To me, it is worth extra money for good service...

Quoted message said:

> signed, a happy customer, who is appreciative of good service....

Quoted message said:

> thanks

Quoted message said:

Since it looks like this thread has morphed into 'good customer service

It did not `morph'. This is the original topic. You are responding
to the first post in the thread.

--
Michael Press- Hide quoted text -

- Show quoted text -

Unclench, Michael.

Thanks for your valuable service Hank,

My first inclination is always to lash
out...must...control...fist...of...death...After a bit of time has passed, I
realize how silly, immature and impolite I was. I always admire those who
exhibit grace under pressure. (It is easy to be nice when things are going
well, and everyone agrees with you.)

It sometimes helps to think, is that how I would react if my boss were with
me? - J.

Hank Wirtz said:

Michael Press said:

In article <[email hidden]>,
"Jay - BFri Commuter" <[email hidden]> wrote:

Quoted message said:

Quoted message said:

Quoted message said:

Since it looks like this thread has morphed into 'good customer
service

Quoted message said:

Quoted message said:

It did not `morph'. This is the original topic. You are responding
to the first post in the thread.

Quoted message said:

Unclench, Michael.

LOL

In article
<[email hidden]>,

Hank Wirtz said:

Michael Press said:

In article <[email hidden]>,

Jay - BFri Commuter said:

"rod shaftesbury" <[email hidden]> wrote in message
news:2007050716344016807-upyours@bungholecom...
>I had purchased a planet bike superflash blinkie in November of last year.
>I was riding the 5 boro bike tour and the light fell out of it's housing. I
>called them this morning to see if this type of thing is covered under
>warranty and they were like "Yeah, sure, no problem. We'll send it out
>today"...Oh, and a real person answered the phone quickly, i.e. no
>IVR/voice tree from hell.

Quoted message said:

> So, if you are considering purchasing an accessory and a planet bike
> product is an option, you might want to remember PB's great customer
> service when deciding which accessory to buy!

Quoted message said:

> To me, it is worth extra money for good service...

Quoted message said:

> signed, a happy customer, who is appreciative of good service....

Quoted message said:

> thanks

Quoted message said:

Since it looks like this thread has morphed into 'good customer service

It did not `morph'. This is the original topic. You are responding
to the first post in the thread.

Unclench, Michael.

Did you see the anomaly? Do you wish to comment on the substance?
No. Play to the cheap seats, and you will always have friends.

--
Michael Press

Michael Press said:

In article
<[email hidden]>,

Hank Wirtz said:

Michael Press said:

In article <[email hidden]>,
"Jay - BFri Commuter" <[email hidden]> wrote:

> "rod shaftesbury" <[email hidden]> wrote in message
> news:2007050716344016807-upyours@bungholecom...
>> I had purchased a planet bike superflash blinkie in November of
>> last year. I was riding the 5 boro bike tour and the light fell
>> out of it's housing. I called them this morning to see if this
>> type of thing is covered under warranty and they were like "Yeah,
>> sure, no problem. We'll send it out today"...Oh, and a real
>> person answered the phone quickly, i.e. no IVR/voice tree from
>> hell.

>> So, if you are considering purchasing an accessory and a planet
>> bike product is an option, you might want to remember PB's great
>> customer service when deciding which accessory to buy!

>> To me, it is worth extra money for good service...

>> signed, a happy customer, who is appreciative of good service....

>> thanks

> Since it looks like this thread has morphed into 'good customer
> service

It did not `morph'. This is the original topic. You are responding
to the first post in the thread.

Unclench, Michael.

Did you see the anomaly? Do you wish to comment on the substance?
No. Play to the cheap seats, and you will always have friends.

Michael's right. We should give /Rod Shaftesbury's/ post (arr-arr) the
attention (arr-arr) it stands up (arr-arr) and demands.

Back-row Bill

In article <[email hidden]>,

Bill Sornson said:

Michael Press said:

In article
<[email hidden]>,

Hank Wirtz said:

On May 8, 10:49 pm, Michael Press <[email hidden]> wrote:
> In article <[email hidden]>,
> "Jay - BFri Commuter" <[email hidden]> wrote:
>
>
>
>
>
>> "rod shaftesbury" <[email hidden]> wrote in message
>> news:2007050716344016807-upyours@bungholecom...
>>> I had purchased a planet bike superflash blinkie in November of
>>> last year. I was riding the 5 boro bike tour and the light fell
>>> out of it's housing. I called them this morning to see if this
>>> type of thing is covered under warranty and they were like "Yeah,
>>> sure, no problem. We'll send it out today"...Oh, and a real
>>> person answered the phone quickly, i.e. no IVR/voice tree from
>>> hell.
>
>>> So, if you are considering purchasing an accessory and a planet
>>> bike product is an option, you might want to remember PB's great
>>> customer service when deciding which accessory to buy!
>
>>> To me, it is worth extra money for good service...
>
>>> signed, a happy customer, who is appreciative of good service....
>
>>> thanks
>
>> Since it looks like this thread has morphed into 'good customer
>> service
>
> It did not `morph'. This is the original topic. You are responding
> to the first post in the thread.

Unclench, Michael.

Did you see the anomaly? Do you wish to comment on the substance?
No. Play to the cheap seats, and you will always have friends.

Michael's right. We should give /Rod Shaftesbury's/ post (arr-arr) the
attention (arr-arr) it stands up (arr-arr) and demands.

Back-row Bill

Gooood! Here's a fish.

__ 
          /o \
         |\__/|
        /|'-'\)
       |/|    |
       |/;    \)
          \__/
          //\\    
   jgs   /_/\_\

--
Michael Press

Michael Press said:

In article
<[email hidden]>,

Hank Wirtz said:

Michael Press said:

In article <[email hidden]>,
"Jay - BFri Commuter" <[email hidden]> wrote:

Quoted message said:

Quoted message said:

> "rod shaftesbury" <[email hidden]> wrote in message
>news:2007050716344016807-upyours@bungholecom...
> >I had purchased a planet bike superflash blinkie in November of last year.
> >I was riding the 5 boro bike tour and the light fell out of it's housing. I
> >called them this morning to see if this type of thing is covered under
> >warranty and they were like "Yeah, sure, no problem. We'll send it out
> >today"...Oh, and a real person answered the phone quickly, i.e. no
> >IVR/voice tree from hell.

Quoted message said:

Quoted message said:

> > So, if you are considering purchasing an accessory and a planet bike
> > product is an option, you might want to remember PB's great customer
> > service when deciding which accessory to buy!

Quoted message said:

Quoted message said:

> > To me, it is worth extra money for good service...

Quoted message said:

Quoted message said:

> > signed, a happy customer, who is appreciative of good service....

Quoted message said:

Quoted message said:

> > thanks

Quoted message said:

Quoted message said:

> Since it looks like this thread has morphed into 'good customer service

Quoted message said:

Quoted message said:

It did not `morph'. This is the original topic. You are responding
to the first post in the thread.

Quoted message said:

Unclench, Michael.

Did you see the anomaly? Do you wish to comment on the substance?
No. Play to the cheap seats, and you will always have friends.

--
Michael Press- Hide quoted text -

- Show quoted text -

I don't think that it's playing to the cheap seats to point out that
probably 1 in 20 of your posts is to "correct" someone within your
self-made framework of netiquette. The guy was pointing out that the
OP was about Planet Bike's CS, not CS in general.

But that's right, you don't read subject lines.

Dork.

In article
<[email hidden]>,

Hank Wirtz said:

Michael Press said:

In article
<[email hidden]>,

Hank Wirtz said:

On May 8, 10:49 pm, Michael Press <[email hidden]> wrote:
> In article <[email hidden]>,
> "Jay - BFri Commuter" <[email hidden]> wrote:

Quoted message said:

> > "rod shaftesbury" <[email hidden]> wrote in message
> >news:2007050716344016807-upyours@bungholecom...
> > >I had purchased a planet bike superflash blinkie in November of last year.
> > >I was riding the 5 boro bike tour and the light fell out of it's housing. I
> > >called them this morning to see if this type of thing is covered under
> > >warranty and they were like "Yeah, sure, no problem. We'll send it out
> > >today"...Oh, and a real person answered the phone quickly, i.e. no
> > >IVR/voice tree from hell.

Quoted message said:

> > > So, if you are considering purchasing an accessory and a planet bike
> > > product is an option, you might want to remember PB's great customer
> > > service when deciding which accessory to buy!

Quoted message said:

> > > To me, it is worth extra money for good service...

Quoted message said:

> > > signed, a happy customer, who is appreciative of good service....

Quoted message said:

> > > thanks

Quoted message said:

> > Since it looks like this thread has morphed into 'good customer service

Quoted message said:

> It did not `morph'. This is the original topic. You are responding
> to the first post in the thread.

Quoted message said:

Unclench, Michael.

Did you see the anomaly? Do you wish to comment on the substance?
No. Play to the cheap seats, and you will always have friends.

--
Michael Press- Hide quoted text -

- Show quoted text -

I don't think that it's playing to the cheap seats to point out that
probably 1 in 20 of your posts is to "correct" someone within your
self-made framework of netiquette. The guy was pointing out that the
OP was about Planet Bike's CS, not CS in general.

But that's right, you don't read subject lines.

Dork.

You speak for the original poster?

--
Michael Press

Michael Press said:

In article
<[email hidden]>,

Hank Wirtz said:

Michael Press said:

In article
<[email hidden]>,
Hank Wirtz <[email hidden]> wrote:

> On May 8, 10:49 pm, Michael Press <[email hidden]> wrote:
>> In article <[email hidden]>,
>> "Jay - BFri Commuter" <[email hidden]> wrote:

>>> "rod shaftesbury" <[email hidden]> wrote in message
>>> news:2007050716344016807-upyours@bungholecom...
>>>> I had purchased a planet bike superflash blinkie in November of
>>>> last year. I was riding the 5 boro bike tour and the light fell
>>>> out of it's housing. I called them this morning to see if this
>>>> type of thing is covered under warranty and they were like
>>>> "Yeah, sure, no problem. We'll send it out today"...Oh, and a
>>>> real person answered the phone quickly, i.e. no IVR/voice tree
>>>> from hell.

>>>> So, if you are considering purchasing an accessory and a planet
>>>> bike product is an option, you might want to remember PB's
>>>> great customer service when deciding which accessory to buy!

>>>> To me, it is worth extra money for good service...

>>>> signed, a happy customer, who is appreciative of good
>>>> service....

>>>> thanks

>>> Since it looks like this thread has morphed into 'good customer
>>> service

>> It did not `morph'. This is the original topic. You are responding
>> to the first post in the thread.

> Unclench, Michael.

Did you see the anomaly? Do you wish to comment on the substance?
No. Play to the cheap seats, and you will always have friends.

--
Michael Press- Hide quoted text -

- Show quoted text -

I don't think that it's playing to the cheap seats to point out that
probably 1 in 20 of your posts is to "correct" someone within your
self-made framework of netiquette. The guy was pointing out that the
OP was about Planet Bike's CS, not CS in general.

But that's right, you don't read subject lines.

Dork.

You speak for the original poster?

No, he speaks the truth. (Except that more than 1 in 20 of your posts are
net nanny-ish; I'd guess one in 4.)

Michael Press said:

In article
<[email hidden]>,

Hank Wirtz said:

Michael Press said:

In article
<[email hidden]>,
Hank Wirtz <[email hidden]> wrote:

Quoted message said:

Quoted message said:

> On May 8, 10:49 pm, Michael Press <[email hidden]> wrote:
> > In article <[email hidden]>,
> > "Jay - BFri Commuter" <[email hidden]> wrote:

Quoted message said:

Quoted message said:

> > > "rod shaftesbury" <[email hidden]> wrote in message
> > >news:2007050716344016807-upyours@bungholecom...
> > > >I had purchased a planet bike superflash blinkie in November of last year.
> > > >I was riding the 5 boro bike tour and the light fell out of it's housing. I
> > > >called them this morning to see if this type of thing is covered under
> > > >warranty and they were like "Yeah, sure, no problem. We'll send it out
> > > >today"...Oh, and a real person answered the phone quickly, i.e. no
> > > >IVR/voice tree from hell.

Quoted message said:

Quoted message said:

> > > > So, if you are considering purchasing an accessory and a planet bike
> > > > product is an option, you might want to remember PB's great customer
> > > > service when deciding which accessory to buy!

Quoted message said:

Quoted message said:

> > > > To me, it is worth extra money for good service...

Quoted message said:

Quoted message said:

> > > > signed, a happy customer, who is appreciative of good service....

Quoted message said:

Quoted message said:

> > > > thanks

Quoted message said:

Quoted message said:

> > > Since it looks like this thread has morphed into 'good customer service

Quoted message said:

Quoted message said:

> > It did not `morph'. This is the original topic. You are responding
> > to the first post in the thread.

Quoted message said:

Quoted message said:

> Unclench, Michael.

Quoted message said:

Quoted message said:

Did you see the anomaly? Do you wish to comment on the substance?
No. Play to the cheap seats, and you will always have friends.

Quoted message said:

Quoted message said:

--
Michael Press- Hide quoted text -

Quoted message said:

Quoted message said:

- Show quoted text -

Quoted message said:

I don't think that it's playing to the cheap seats to point out that
probably 1 in 20 of your posts is to "correct" someone within your
self-made framework of netiquette. The guy was pointing out that the
OP was about Planet Bike's CS, not CS in general.

Quoted message said:

But that's right, you don't read subject lines.

Quoted message said:

Dork.

You speak for the original poster?

--
Michael Press- Hide quoted text -

- Show quoted text -

I speak to the exact text of the original post's subject line, "planet
bike's awesome customer service."

But as you've pointed out before, you don't read subject lines.

Bill Sornson said:

(Except that more than 1 in 20 of your posts are
net nanny-ish; I'd guess one in 4.

Figured I'd lowball it. He's the sort to go back and count.

In article
<[email hidden]>,

Hank Wirtz said:

Michael Press said:

In article
<[email hidden]>,

Hank Wirtz said:

On May 10, 10:59 pm, Michael Press <[email hidden]> wrote:
> In article
> <[email hidden]>,
> Hank Wirtz <[email hidden]> wrote:
>> On May 8, 10:49 pm, Michael Press <[email hidden]> wrote:
>>> In article <[email hidden]>,
>>> "Jay - BFri Commuter" <[email hidden]> wrote:
>>>> "rod shaftesbury" <[email hidden]> wrote in message
>>>>news:2007050716344016807-upyours@bungholecom...
>>>>>I had purchased a planet bike superflash blinkie in November of last year.
>>>>>I was riding the 5 boro bike tour and the light fell out of it's housing. I
>>>>>called them this morning to see if this type of thing is covered under
>>>>>warranty and they were like "Yeah, sure, no problem. We'll send it out
>>>>>today"...Oh, and a real person answered the phone quickly, i.e. no
>>>>>IVR/voice tree from hell.

Quoted message said:

>>>>> So, if you are considering purchasing an accessory and a planet bike
>>>>> product is an option, you might want to remember PB's great customer
>>>>> service when deciding which accessory to buy!

Quoted message said:

>>>>> To me, it is worth extra money for good service...

Quoted message said:

>>>>> signed, a happy customer, who is appreciative of good service....

Quoted message said:

>>>>> thanks

Quoted message said:

>>>> Since it looks like this thread has morphed into 'good customer service

Quoted message said:

>>> It did not `morph'. This is the original topic. You are responding
>>> to the first post in the thread.

Quoted message said:

>> Unclench, Michael.

Quoted message said:

> Did you see the anomaly? Do you wish to comment on the substance?
> No. Play to the cheap seats, and you will always have friends.

Quoted message said:

I don't think that it's playing to the cheap seats to point out that
probably 1 in 20 of your posts is to "correct" someone within your
self-made framework of netiquette. The guy was pointing out that the
OP was about Planet Bike's CS, not CS in general.

Quoted message said:

But that's right, you don't read subject lines.

Quoted message said:

Dork.

You speak for the original poster?

I speak to the exact text of the original post's subject line, "planet
bike's awesome customer service."

But as you've pointed out before, you don't read subject lines.

Read Jay's words again. "Since it looks like this
thread has morphed into 'good customer service
experiences', I need to praise Bike Friday."

Observe the use of the past tense, and that he replies
to the original poster. In fact the thread had not
(meta)morph(osed), contrary to what you say.

Also note that I did not bring in etiquette either
implictly or explicitly. Implying that I did is
misleading.

Playng to the cheap seats is in your tone and style of
discourse. Your initial post is an injunction. We have
not contract where I allow you to issue injunctions to
me. Use of coarse language is an explicit part of your
style, in this case an attempt (successful) to call
down derision.

--
Michael Press