peter said:I received a wheel with a Phil Wood rear hub that is so tight
the wheel does not spin.
Being unfamiliar with PW hubs, I have to ask if someone knows
what the problem is and how to fix it.
I have loosened the axle end caps. That helps a bit, but this
doesn't seem right. Is there something else that should be done?
TIA
Peter
Your hub sounds like a Field Serviceable Axle type.
You should be able to remove the axle and check the bearing cartridges independently. If the cartridges themselves are the problem they can be replaced. If the cartridges rotate with just a little seal drag you can look under the seal to see the condition of the grease and the bearings. If all of this checks out, you have an assembly issue.
If you need replacement bearings you can get them from Phil Wood dealers, other bicycle shops, or many industrial bearing houses.
The chart on the Phil Wood site may help you figure out which ones you need:
<http://www.philwood.com/webcatolog/pg18.htm>
The 6XXX series is what you will need when talking to most suppliers.
However, there are differences of seals, shields, open, materials of retainers, quality of bearings, etc. that will complicate the choice somewhat.