Performance Bike still SUX

SaintDan dcxdanATwowwayDOTcom said:

I asked him what kind of company would let there suppliers screw up their business like that.

Sounds like you are too stupid to be a customer, they're lucky to be rid of you. Clyde Soles
<[email hidden]

SaintDan' dcxdanATwowwayDOTcom said:

Just a follow up to the back order problems I have had with an order from Performance Bicycle as
copied below. <snip> .... talk with Chris in Customer service and he said that it is back again on
BACK ORDER. I asked him what kind of company would let there suppliers screw up their business
like that.

Oh, General Motors, Dell, Compaq, IBM, Ford... any company that sells products can have problems
getting supplies. Lots of them in the Fortune 500. Stuff gets back ordered, especially when there is
competition for those supplies, for a whole lot of reasons.

Quoted message said:

He was quite silent for a while and I figured he was "Clueless" like many other companies that
don't put their supplier's or vendor's feet to the fire. Well, I asked for my money back and said
I will never deal with Performance Bike company again - MORE silence on the phone line..........

He was probably thinking "Promise?" but was being polite.

Quoted message said:

Pretty disappointing how lousy customer service is in this country of ours.

And yet most of the rest of us don't seem to have this trouble with Nashbar. Maybe they just decided
to jack *you* around, hey?

Quoted message said:

Hello... look in the mirror :-)

Good advice.

Never had a problem with them or any other online Bike place, maybe it's just you. Of course this
begs the question, why should we care?

"Tim McNamara" <[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

SaintDan' dcxdanATwowwayDOTcom said:

Just a follow up to the back order problems I have had with an order from Performance Bicycle as
copied below. <snip> .... talk with Chris in Customer service and he said that it is back again
on BACK ORDER. I asked him what kind of company would let there suppliers screw up their
business like that.

Oh, General Motors, Dell, Compaq, IBM, Ford... any company that sells products can have problems
getting supplies. Lots of them in the Fortune 500. Stuff gets back ordered, especially when there
is competition for those supplies, for a whole lot of reasons.

Quoted message said:

He was quite silent for a while and I figured he was "Clueless" like many other companies that
don't put their supplier's or vendor's feet to the fire. Well, I asked for my money back and
said I will never deal with Performance Bike company again - MORE silence on the phone
line..........

He was probably thinking "Promise?" but was being polite.

Quoted message said:

Pretty disappointing how lousy customer service is in this country of ours.

And yet most of the rest of us don't seem to have this trouble with Nashbar. Maybe they just
decided to jack *you* around, hey?

Quoted message said:

Hello... look in the mirror :-)

Good advice.

I fail to understand your cynicism. There is an old saying in the retail and service industry -
"the customer is always right." All it takes is one bad experience, and you are tainted
possibly for life.

Why bash the customer who has had a bad experience? He is only relaying his frustrations to you.
That's why great customer service is at the heart of every successful company - they make it hard to
hate them.

Sure, there are always the unreasonable customers, but if you have tried everything to make them
happy, WHILE BEING UPFRONT AND HONEST, it is that much more difficult to make an enemy.

Personally, I think Saint Dan had every right to be frustrated and [censored].

Kerry

I have heard of a couple people complaining about mail order,I have not had any troubloe yet,I
worked out a good deal with a guy who runs a shop ,15% over Qualitys price thats who a lot of shops
go through ,I still get a compareitable price and he make's money ,I use the online shops only when
he cant come close,I will give it to him to keep him in the area, JMO

--
J/O TrailBlazer at Large

Stuff gets back ordered man... that happens in any shop, real or virtual.

I just want to add that I've dealt with many online businesses (digikey.com,

been happy with the results!!

However, I wish I could say the same thing for actual local stores, but I can't. I'd much rather buy
stuff online where I don't have to deal with sales people, other customers or any other
obnoxiousness involved in the retail world.

Mike mikebeauchamp.commikebeauchamp.comOpen ↗

"SaintDan" <dcxdanATwowwayDOTcom> wrote in message "]news:[email hidden]...

Quoted message said:

Hi, Just a follow up to the back order problems I have had with an order from Performance Bicycle
as copied below. I finally was able to convince Performance that my shipment of the bike repair
stand was missing in the mail. I sent back the confirmation sheet they sent me and was expecting

them

Quoted message said:

to send the product to me that day. NO.... talk with Chris in Customer service and he said that it
is back again on BACK ORDER. I asked him

what

Quoted message said:

kind of company would let there suppliers screw up their business like

that.

Quoted message said:

He was quite silent for a while and I figured he was "Clueless" like many other companies that
don't put their supplier's or vendor's feet to the fire. Well, I asked for my money back and said
I will never deal with Performance Bike company again - MORE silence on the phone line..........

Pretty disappointing how lousy customer service is in this country of

ours.

Quoted message said:

Then it seems when a company does run into financial problems, they blame the Japanese, the
economy, there competition and even the weather - Hello... look in the mirror :-)

Well, maybe someone else has had a better experience with Performance

Bike -

Quoted message said:

luck you.

Dan

My original posting........

Hello, I don't want to [censored] too much but has anyone else had problems with Performance Bicycle
catalog orders. I ordered from them in mid October

and

Quoted message said:

one item was "out of stock" at the time. Said that it would be back in

stock

Quoted message said:

and then ship in November. Three weeks later it was restocked and sent to

me

Quoted message said:

BUT then 2 1/2 weeks later I still don't have it. Well, my REAL problems started when I tried to
talk with someone at Performance. I have been put off, had excuses and explanations told to me,
was promised a call back

from

Quoted message said:

someone in management who never called. back and just generally treated

like

Quoted message said:

a [censored] for complaining. Are they having business problems? Order problems, vendor problems or
......Possibly heading toward putting up the "Out of Business" sign?

Funny thing is, I just got some catalogs the other day from Bike Nashbar

and

Quoted message said:

Super Go Bike shop - are they any better to deal with?

Dan

` That problem goes way back to the 90s. That was the last staw for me. Now their the owners of Bike
Nashbar and Supergo. Smaller is sometimes better.

Fire up MTB 03

Kerry Nikolaisen' f o u r n i k s @ c h a r t e r . n e t said:

Why bash the customer who has had a bad experience? He is only relaying his frustrations to you.

Nah, he's whining. His stuff was backordered, which just happens sometimes and he took it
personally.

"Tim McNamara" <[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

Kerry Nikolaisen' f o u r n i k s @ c h a r t e r . n e t said:

Why bash the customer who has had a bad experience? He is only relaying his frustrations to you.

Nah, he's whining. His stuff was backordered, which just happens sometimes and he took it
personally.

No - reread the post. He's upset because they weren't upfront with him and jerked him around.

If you think that bicycle business is so profitable and competitive that they need your business man
are you off track.

Why don't you try opening a competitor to Performance and see just how successful and "customer
friendly" you are.

Performance has a long way to go towards being perfect but they are a pretty good business.

"SaintDan" <dcxdanATwowwayDOTcom> wrote in message "]news:[email hidden]...

Quoted message said:

Hi, Just a follow up to the back order problems I have had with an

order from

Quoted message said:

Performance Bicycle as copied below. I finally was able to convince Performance that my shipment
of the bike repair stand was missing in

the

Quoted message said:

mail. I sent back the confirmation sheet they sent me and was

expecting them

Quoted message said:

to send the product to me that day. NO.... talk with Chris in

Customer

Quoted message said:

service and he said that it is back again on BACK ORDER. I asked

him what

Quoted message said:

kind of company would let there suppliers screw up their business

like that.

Quoted message said:

He was quite silent for a while and I figured he was "Clueless" like

many

Quoted message said:

other companies that don't put their supplier's or vendor's feet to

the

Quoted message said:

fire. Well, I asked for my money back and said I will never deal

with

Quoted message said:

Performance Bike company again - MORE silence on the phone

line..........

Quoted message said:

Pretty disappointing how lousy customer service is in this country

of ours.

Quoted message said:

Then it seems when a company does run into financial problems, they

blame

Quoted message said:

the Japanese, the economy, there competition and even the weather - Hello... look in the
mirror :-)

Well, maybe someone else has had a better experience with

Performance Bike -

Quoted message said:

luck you.

Dan

My original posting........

Hello, I don't want to [censored] too much but has anyone else had problems with Performance Bicycle
catalog orders. I ordered from them in mid

October and

Quoted message said:

one item was "out of stock" at the time. Said that it would be back

in stock

Quoted message said:

and then ship in November. Three weeks later it was restocked and

sent to me

Quoted message said:

BUT then 2 1/2 weeks later I still don't have it. Well, my REAL

problems

Quoted message said:

started when I tried to talk with someone at Performance. I have

been put

Quoted message said:

off, had excuses and explanations told to me, was promised a call

back from

Quoted message said:

someone in management who never called. back and just generally

treated like

Quoted message said:

a [censored] for complaining. Are they having business problems? Order

problems,

Quoted message said:

vendor problems or ......Possibly heading toward putting up the "Out

of

Quoted message said:

Business" sign?

Funny thing is, I just got some catalogs the other day from Bike

Nashbar and

Quoted message said:

Super Go Bike shop - are they any better to deal with?

Dan

Kerry Nikolaisen' f o u r n i k s @ c h a r t e r . n e t said:

"Tim McNamara" <[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

Kerry Nikolaisen' f o u r n i k s @ c h a r t e r . n e t said:

Why bash the customer who has had a bad experience? He is only relaying his frustrations
to you.

Nah, he's whining. His stuff was backordered, which just happens sometimes and he took it
personally.

No - reread the post. He's upset because they weren't upfront with him and jerked him around.

[censored]. His stuff was backordered, he got [censored], he threatened them with "never doing
business with them again" and all the other hallmarks of a temper tantrum, and then expected them to
treat him like an adult. LOL.

Guys like that should do business exclusively with retail so that they can walk out of the store
with their purchases.

"Tim McNamara" <[email hidden]> wrote in message "]news:[email hidden]... <snip>>

Quoted message said:

[censored]. His stuff was backordered, he got [censored], he threatened them with "never doing
business with them again" and all the other hallmarks of a temper tantrum, and then expected them
to treat him like an adult. LOL.

Guys like that should do business exclusively with retail so that they can walk out of the store
with their purchases.

Seems like a lot of people are having temper tantrums over nothing. This thread has gone on too
long... let it go and get back to the business of RBM.

Stuart Winsor Ground Zero Cycles [email hidden]

"SaintDan" <dcxdanATwowwayDOTcom> wrote in message news:<[email hidden]>...

Quoted message said:

Hi, Just a follow up to the back order problems I have had with an order from Performance Bicycle
as copied below. I finally was able to convince Performance that my shipment of the bike repair
stand was missing in the mail. I sent back the confirmation sheet they sent me and was expecting
them to send the product to me that day. NO.... talk with Chris in Customer service and he said
that it is back again on BACK ORDER. I asked him what kind of company would let there suppliers
screw up their business like that. He was quite silent for a while and I figured he was "Clueless"
like many other companies that don't put their supplier's or vendor's feet to the fire. Well, I
asked for my money back and said I will never deal with Performance Bike company again - MORE
silence on the phone line..........

Pretty disappointing how lousy customer service is in this country of ours. Then it seems when a
company does run into financial problems, they blame the Japanese, the economy, there competition
and even the weather - Hello... look in the mirror :-)

Well, maybe someone else has had a better experience with Performance Bike - luck you.

Dan

My original posting........

Hello, I don't want to [censored] too much but has anyone else had problems with Performance Bicycle
catalog orders. I ordered from them in mid October and one item was "out of stock" at the time.
Said that it would be back in stock and then ship in November. Three weeks later it was
restocked and sent to me BUT then 2 1/2 weeks later I still don't have it. Well, my REAL
problems started when I tried to talk with someone at Performance. I have been put off, had
excuses and explanations told to me, was promised a call back from someone in management who
never called. back and just generally treated like a [censored] for complaining. Are they having
business problems? Order problems, vendor problems or ......Possibly heading toward putting up
the "Out of Business" sign?

Funny thing is, I just got some catalogs the other day from Bike Nashbar and Super Go Bike shop -
are they any better to deal with?

Dan

Dear Dan, I know how you feel. Performance is a most unresponsive bunch. They do not deserve your
business. Take it elsewhere.

I think it is important to have a personal relationship, especially with your favorite mechanic. For
me, it is "bob" (fake name) he knows me and when I go in for a quick wheel-true or similar and ask
how much I owe, he usually says something like "just buy something." In contrast, I was charged $36
for 4 minutes labor when he was not there.

The first is good business sense, the second is greed.

In general I have no complaints about Performance Bike.

Bartow "Kerry Nikolaisen" <f o u r n i k s @ c h a r t e r . n e t> wrote in message
"]news:[email hidden]...

Quoted message said:

"Tim McNamara" <[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

SaintDan' dcxdanATwowwayDOTcom said:

Just a follow up to the back order problems I have had with an order from Performance Bicycle
as copied below. <snip> .... talk with Chris in Customer service and he said that it is back
again on BACK ORDER. I asked him what kind of company would let there suppliers screw up their
business like that.

Oh, General Motors, Dell, Compaq, IBM, Ford... any company that sells products can have problems
getting supplies. Lots of them in the Fortune 500. Stuff gets back ordered, especially when
there is competition for those supplies, for a whole lot of reasons.

Quoted message said:

He was quite silent for a while and I figured he was "Clueless" like many other companies that
don't put their supplier's or vendor's feet to the fire. Well, I asked for my money back and
said I will never deal with Performance Bike company again - MORE silence on the phone
line..........

He was probably thinking "Promise?" but was being polite.

Quoted message said:

Pretty disappointing how lousy customer service is in this country of ours.

And yet most of the rest of us don't seem to have this trouble with Nashbar. Maybe they just
decided to jack *you* around, hey?

Quoted message said:

Hello... look in the mirror :-)

Good advice.

I fail to understand your cynicism. There is an old saying in the retail and service industry -
"the customer is always right." All it takes is

one

Quoted message said:

bad experience, and you are tainted possibly for life.

Why bash the customer who has had a bad experience? He is only relaying

his

Quoted message said:

frustrations to you. That's why great customer service is at the heart of every successful company
- they make it hard to hate them.

Sure, there are always the unreasonable customers, but if you have tried everything to make them
happy, WHILE BEING UPFRONT AND HONEST, it is that much more difficult to make an enemy.

Personally, I think Saint Dan had every right to be frustrated and [censored].

Kerry

Bartow W. Riggs said:

I think it is important to have a personal relationship, especially with your favorite mechanic.

I hope I never own anything so unreliable that I end up developing a personal relationship with my
mechanic. I was getting dangerously close once with a car but my current one is doing much better.
Fortunately my bikes have never approached that level.

In article <cNwAb.447073$Tr4.1249112@attbi_s03>,

Peter said:

Bartow W. Riggs said:

I think it is important to have a personal relationship, especially with your favorite mechanic.

I hope I never own anything so unreliable that I end up developing a personal relationship with my
mechanic. I was getting dangerously close once with a car but my current one is doing much better.
Fortunately my bikes have never approached that level.

Twice-yearly checkups are good for bikes, at least in the Northern Temperate Zone. Keep the bearings
well-greased, 'n all that.

I like to do it myself; others like to have it done and let the other guy/gal get the dirty
fingernails. No sweat either way. All bikes need periodic tinkering.

Personal relationships with bike mechanics are especially good when you collect & refurbish older
bikes which might have extremely stuck seatposts, or "funny", obsolete drive trains that need
oddball tools to dismantle.

There's nothing wrong with retaining a wrench who knows what
[s]he's doing with occasional gifts of Solly's[tm] cinnamon rolls, or herrings for their cats. On a
good day, one might even pick up some esoteric tips as to bike care & maintenance.

cheers, Tom

--
-- Powered by FreeBSD Above address is just a spam midden. I'm really at: tkeats [curlicue] vcn
[point] bc [point] ca

Tom Keats said:

In article <cNwAb.447073$Tr4.1249112@attbi_s03>,

Peter said:

Bartow W. Riggs said:

I think it is important to have a personal relationship, especially with your favorite
mechanic.

I hope I never own anything so unreliable that I end up developing a personal relationship with
my mechanic. I was getting dangerously close once with a car but my current one is doing much
better. Fortunately my bikes have never approached that level.

Bingo. I would guess that bike mechanics are different, but I never EVER want to be on a first-name
basis with anybody who deals with car parts/repair.

Quoted message said:

Twice-yearly checkups are good for bikes, at least in the Northern Temperate Zone. Keep the
bearings well-greased, 'n all that.

I like to do it myself; others like to have it done and let the other guy/gal get the dirty
fingernails. No sweat either way. All bikes need periodic tinkering.

You'd think so, wouldn't you? Still, I bought a used bike several years ago and 10,000 miles later
it's still going strong with no tinkering at all except for tires and tubes. When I take the rear
wheel off I have to keep tweaking the axle until I finally get it to the position where it shifts
nicely, but that's it. My smallest rear sprocket is starting to slip, but I figure that's par for
the course since it gets the most use.

--
Cheers, Bev

"If anyone disagrees with anything I say, I am quite prepared
not only to retract it, but also to deny under oath that I
ever said it." -- T. Lehrer

In article said:

Quoted message said:

All bikes need periodic tinkering.

You'd think so, wouldn't you? Still, I bought a used bike several years ago and 10,000 miles later
it's still going strong with no tinkering at all except for tires and tubes. When I take the rear
wheel off I have to keep tweaking the axle until I finally get it to the position where it shifts
nicely, but that's it. My smallest rear sprocket is starting to slip, but I figure that's par for
the course since it gets the most use.

You should see some of the puddles (lakes) Claire, Dane, Zoot, Bernie, Ryan, Fabrizzio et al have to
frequently ride thru in what Americans call the Pacific NorthWest. Humid coastal climates are
lubrication killers. Not to mention wear & tear on brake pads and rims.

So, out of curiosity, just how well-lubed /is/ your BB or headset?

cheers, & no spawled bearings, Tom

--
-- Powered by FreeBSD Above address is just a spam midden. I'm really at: tkeats [curlicue] vcn
[point] bc [point] ca

Peter <[email hidden]> wrote in message news:<cNwAb.447073$Tr4.1249112@attbi_s03>...

Quoted message said:

Bartow W. Riggs said:

I think it is important to have a personal relationship, especially with your favorite mechanic.

I hope I never own anything so unreliable that I end up developing a personal relationship with my
mechanic. I was getting dangerously close once with a car but my current one is doing much better.
Fortunately my bikes have never approached that level.

Dear Peter,

Your point about why anyone would want to get to know their mechanic well reminds me of how my
medical office clients often ask me which companies offer the best computer support.

I tell my clients whatever I've read in customer satisfaction surveys, mention my more lurid recent
experiences, and then raise the question that you imply:

What does it really mean when so many people think that a company has such wonderful support?

A few years ago, a doctor ordered a Dell, asked me to set it up, and watched as I ran through the
initial Windows setup, which froze and never recovered.

The Seagate hard drive had died.

Dell tech support arranged for FedEx to arrive the next morning with the right box for returning the
computer alone, without its keyboard, manuals, or other stuff--no original packing box was needed.

The box was a nice touch, but it suggested that FedEx and Dell expected to ship a lot of dead
computers back to the factory from my little Colorado backwater.

(I have nothing against Seagate, Dell, or FedEx. And I'm a computer mechanic that my unhappy offices
get know better than they'd like.)

It's a bit like the daughter who's been missing all weekend and then shows up Monday morning
carrying a Gideon Bible. Her religious interest is reassuring, but her father has to wonder what
hotel room she swiped it from.

A well-run, efficient complaint and warranty department requires lots of complaints and broken parts
to maintain its high standards.

(But think of the alternative.)

Carl Fogel