[censored] customer service.
My husband bought me a Bianchi ML3 from Pedal Revolution some time ago.
Loved the bike, and, at my level of cycling, it's as high a spec for road
cycling that I'll ever need.
Back in the beginning of May (7th May to be exact) we noticed a crack in the
headtube of the frame when we were down in Devon. The bike was still under
warranty.
My husband rang Pedal Revolution who asked for the frame & forks to be taken
in to be replaced under warranty. Husband stripped the bike down & we took
the frame & forks in.
It took an age for replacement frame & forks to be supplied. Bianchi
supplied a Via Nirone, which is the current equivalent to the ML3. No
problem with what was offered as the replacement, but it took ages to get
here and we were on the phone to Pedal Revolution at least weekly, and got
different 'responses' every time we phoned. In the end I sent an email off
to Bianchi direct saying I was not happy with customer service and it was
shortly after that the replacement arrived.
BUT...
The Via Nirone is a different frame to the ML3 and this has knock-on
effects. My husband spotted that a different bottom bracket was required.
Got that replaced.
Then - the seat post needed to be changed as again - different dimensions.
Something else husband picked up on rather than Pedal Revolution.
Then - the front mech needs changing - again due to difference in frame
dimensions between the ML3 and the Via Nirone. Requires a different Campag
Veloce for a triple. Pedal Revolution didn't have a suitable one in stock.
One will have to be ordered, they said - when it arrives, we'll give you a
call.
16 days later - still no replacement. Once again we are having to ring
repeatedly. Once again, everytime it's a different person answering the
phone and we get a slightly different story as to why my replacement hasn't
arrived. This afternoon my husband got what is increasingly feeling like a
brush-off - *again*. Got to ring again next week, apparently.
I am not a happy bunny. My road bike was not some super-duper, custom frame
with high-end parts difficult to get a hold of. It was a basic, entry-level
road bike with basic Campag parts. Yet somehow, getting these replaced to
give me a bike to ride would appear to be so difficult a task, as if the
parts are hand-made by specially trained blind squirrel monkeys in Peru,
with the parts having to be brought down form the highest, most desolate
Andean plateau on the backs of frogs. >🙁
Pedal Revolution customer service is, from personal experience, sh!te. I
will never again buy anything from Pedal Revolution. I will never recommend
Pedal Revolution to anyone. Is it too much to expect that a cycle dealer
*know* the specifications of the bikes he/she sells, so that when a
replacement under warranty is made, it comes with all the requisite parts of
the correct size?
My frame failed at the beginning of May. It is now getting towards the end
of July and I have been without my road bike for the duration of some of the
loveliest cycling weather for a long time.
Pedal Revolution will not ever be recommended by me to anyone again.
Cheers, helen s
--
~~
you may need to remove dependence
on fame & fortune from organisation
to get correct email address
~Noodliness is Good~