OT: that was short-lived

"wafflycat" <w*a*ff£y£cat*@£btco*nn£ect.com>typed

Quoted message said:

BAH!

Quoted message said:

the joy of bb was short-lived...

Quoted message said:

keep being dropped out of service.

Quoted message said:

BAH! 🙁

Quoted message said:

Cheers, helen s

After hiccupping a lot the first few weeks, my BB settled own to being
brisk and efficient. It DOES seem slow right now though.

Hope yours settles to the speed to which I have becom accustomed.

--
Helen D. Vecht: [email hidden]
Edgware.

"Helen Deborah Vecht" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

After hiccupping a lot the first few weeks, my BB settled own to being
brisk and efficient. It DOES seem slow right now though.

Hope yours settles to the speed to which I have becom accustomed.

--
Helen D. Vecht: [email hidden]
Edgware.

Oh so do I! One second it's there, the next it's not 🙁

Cheers, helen s

wafflycat said:

"Helen Deborah Vecht" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

After hiccupping a lot the first few weeks, my BB settled own to being
brisk and efficient. It DOES seem slow right now though.

Hope yours settles to the speed to which I have becom accustomed.

--
Helen D. Vecht: [email hidden]
Edgware.

Oh so do I! One second it's there, the next it's not 🙁

The router should have stats on why it dropped the line from there you
can start to do battle with your ISP and then maybe your local loop
provider, even if they are both BT they are not allowed to act as one.

If your phone line has crackles then that has to get fixed or your
service will always suffer, either by being slow or by dropping the
connection.

--chris

Chris Gerhard said:

If your phone line has crackles then that has to get fixed or your
service will always suffer, either by being slow or by dropping the
connection.

Are they required to fix that ?

My crackly phone line is what puts me off migrating from NTL Cable to
ADSL - I remember BT in the past refusing to fix lines that had poor
modem performance on the grounds that they were adequate for voice.

I don't want to commit to a year's contract only to find I get poorer
service than I've already got.

-adrian

wafflycat said:

"Helen Deborah Vecht" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Quoted message said:

After hiccupping a lot the first few weeks, my BB settled own to
being brisk and efficient. It DOES seem slow right now though.

Oh so do I! One second it's there, the next it's not 🙁

What speed ?

I know of a few people who've had dreadful problems with BB dropping in and
out when the systems gave them the OK 2Mb, yet when they asked for it to be
specifically set at a lower speed (eg. 1Mb max), it was fine. Similar logic
would apply to a nominally 1Mb service and trying at 0.5Mb. As your ISP if
they can get this setting made at the exchange end.

Other things to check is to systematically remove and refit every phone and
microfilter in the house. Microfilters do vary in quality, some are
dreadful.

- Nigel

--
Nigel Cliffe,
Webmaster at http://www.2mm.org.uk/

In article <[email hidden]>, Adrian Godwin

Quoted message said:

Quoted message said:

If your phone line has crackles then that has to get fixed or
your service will always suffer, either by being slow or by
dropping the connection.

Quoted message said:

Are they required to fix that ?

Quoted message said:

My crackly phone line is what puts me off migrating from NTL Cable
to ADSL - I remember BT in the past refusing to fix lines that had
poor modem performance on the grounds that they were adequate for
voice.

My niece moved from BT to Homecall Broadband - it didn't work too
well and she was advised by Homecall to contact BT and get the line
checked. BT told her that if she was a BT customer it would be free
and quick but since she was a Homecall customer it would be £70 and
slow.

I use Homecall and haven't had a problem but I do have a BT pole in
the yard which I have threatened to get them to remove on several
occasions.

--
A T (Sandy) Morton
on the Bicycle Island
In the Global Village
http://www.millport.net

Adrian Godwin <[email hidden]>typed

Quoted message said:

Chris Gerhard said:

If your phone line has crackles then that has to get fixed or your
service will always suffer, either by being slow or by dropping the
connection.

Quoted message said:

Are they required to fix that ?

Quoted message said:

My crackly phone line is what puts me off migrating from NTL Cable to
ADSL - I remember BT in the past refusing to fix lines that had poor
modem performance on the grounds that they were adequate for voice.

Quoted message said:

I don't want to commit to a year's contract only to find I get poorer
service than I've already got.

Quoted message said:

-adrian

I don't think they can use that excuse when you pay them for your
BroadBand, cos your paying for something rather more than voice.

--
Helen D. Vecht: [email hidden]
Edgware.

Helen Deborah Vecht said:

Adrian Godwin <[email hidden]>typed

Quoted message said:

Chris Gerhard said:

If your phone line has crackles then that has to get fixed or your
service will always suffer, either by being slow or by dropping the
connection.

Quoted message said:

Are they required to fix that ?

Quoted message said:

My crackly phone line is what puts me off migrating from NTL Cable to
ADSL - I remember BT in the past refusing to fix lines that had poor
modem performance on the grounds that they were adequate for voice.

Quoted message said:

I don't want to commit to a year's contract only to find I get poorer
service than I've already got.

Quoted message said:

-adrian

I don't think they can use that excuse when you pay them for your
BroadBand, cos your paying for something rather more than voice.

Broadband problems need to be routed via your ISP (which may be BT
Business Broadband, BT Yahoo). Your normal line rental service is for
voice/ low speed modem problems.

BT are constrianed by Ofcom on how BB problems are dealt with.

--
..... it's not difficult, it's not exactly rocket salad

Sandy Morton said:

In article <[email hidden]>, Adrian Godwin

Quoted message said:

Quoted message said:

If your phone line has crackles then that has to get fixed or
your service will always suffer, either by being slow or by
dropping the connection.

Quoted message said:

Quoted message said:

Are they required to fix that ?

Quoted message said:

Quoted message said:

My crackly phone line is what puts me off migrating from NTL Cable
to ADSL - I remember BT in the past refusing to fix lines that had
poor modem performance on the grounds that they were adequate for
voice.

Quoted message said:

My niece moved from BT to Homecall Broadband - it didn't work too
well and she was advised by Homecall to contact BT and get the line
checked. BT told her that if she was a BT customer it would be free
and quick but since she was a Homecall customer it would be #70 and
slow.

It may depend on whether you've shifted line maintenance as well as
calls to Homecall. I deliberately left line maintenance with BT, since
they don't mind replacing the cable from the pole to my house every
few years after tree branches have worn it down and incoming water has
started degrading the bandwidth. They seem to think that's less hassle
than arranging to have the tree pruned. Since it costs me nothing and
they do it promptly I'm happy to leave them to it.

--
Chris Malcolm [email hidden] +44 (0)131 651 3445 DoD #205
IPAB, Informatics, JCMB, King's Buildings, Edinburgh, EH9 3JZ, UK
[http://www.dai.ed.ac.uk/homes/cam/]

In article <[email hidden]>, Chris Malcolm

Quoted message said:

It may depend on whether you've shifted line maintenance as well as
calls to Homecall.

She changed line rental to Homecall and was told that if line
problems arose she should phone BT - line maintenance was not
mentioned.

--
A T (Sandy) Morton
on the Bicycle Island
In the Global Village
http://www.millport.net