[OT] DHL delivery from Rose

"renum" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

I ordered some bike gear from Rose, not for the first time, and after an
eventual wait, called them to query where my items have gone to. To cut a
long story short, DHL claim that they made a delivery with a neighbor
called "RAYMOND" at no. 7 across the road. They NEVER left a card at my
address to let me know of this. The delivery driver claims an old man at
no. 7 said "yeah I'll take their delivery, I know them well". No one knows
us well, we have only been there since Sept. last year.

Needless to say, there is no "Raymond" nor any bike gear at no. 7. Apart
from a lady who has been polite enough to be patient with me as I query
her about my delivery.

Where can I go from here?

First up, try asking a few more neighbours. It might not have been no. 7.

If that fails, you need to tell Rose that it's not been delivered. It's
their problem.

cheers,
clive

renum said:

I ordered some bike gear from Rose, not for the first time, and after an
eventual wait, called them to query where my items have gone to. To cut
a long story short, DHL claim that they made a delivery with a neighbor
called "RAYMOND" at no. 7 across the road. They NEVER left a card at my
address to let me know of this. The delivery driver claims an old man at
no. 7 said "yeah I'll take their delivery, I know them well". No one
knows us well, we have only been there since Sept. last year.

Needless to say, there is no "Raymond" nor any bike gear at no. 7. Apart
from a lady who has been polite enough to be patient with me as I query
her about my delivery.

Where can I go from here?

The situation is simple. You purchased an item that you haven't
received. You honoured your side of the agreement (contract) by
making payment, they now need to honour their side of the agreement
(contract) by providing the goods.

Simply advise them that you haven't received the goods and ask them to
send the goods or return your money.

Contact me if I can be of any help -
[email hidden]

Paul Brown
Bristol

DHL Should have a sinature/proof of delivery. If they can't prove they delivered then you may have a claim for your missing stuff. And check DHL went to the right street, I've had stuff delivered to the same street name but wrong postcode.

p

renum said:

I ordered some bike gear from Rose, not for the first time, and after an
eventual wait, called them to query where my items have gone to. To cut
a long story short, DHL claim that they made a delivery with a neighbor
called "RAYMOND" at no. 7 across the road. They NEVER left a card at my
address to let me know of this. The delivery driver claims an old man at
no. 7 said "yeah I'll take their delivery, I know them well". No one
knows us well, we have only been there since Sept. last year.

Needless to say, there is no "Raymond" nor any bike gear at no. 7. Apart
from a lady who has been polite enough to be patient with me as I query
her about my delivery.

Where can I go from here?

Quoted message said:

renum said:

I ordered some bike gear from Rose, not for the first time, and after an
eventual wait, called them to query where my items have gone to. To cut
a long story short, DHL claim that they made a delivery with a neighbor
called "RAYMOND" at no. 7 across the road. They NEVER left a card at my
address to let me know of this. The delivery driver claims an old man at
no. 7 said "yeah I'll take their delivery, I know them well". No one
knows us well, we have only been there since Sept. last year.

Needless to say, there is no "Raymond" nor any bike gear at no. 7. Apart
from a lady who has been polite enough to be patient with me as I query
her about my delivery.

Where can I go from here?

The situation is simple. You purchased an item that you haven't
received. You honoured your side of the agreement (contract) by
making payment, they now need to honour their side of the agreement
(contract) by providing the goods.

Simply advise them that you haven't received the goods and ask them to
send the goods or return your money.

Contact me if I can be of any help -

Or try a respectable agency that doesn't spam newsgroups?

Luke

--
Red Rose Ramblings, the diary of an Essex boy in
exile in Lancashire <http://www.shrimper.org.uk>

renum said:

I ordered some bike gear from Rose, not for the first time, and after
an eventual wait, called them to query where my items have gone to.
To cut a long story short, DHL claim that they made a delivery with a
neighbor called "RAYMOND" at no. 7 across the road. They NEVER left a
card at my address to let me know of this. The delivery driver claims
an old man at no. 7 said "yeah I'll take their delivery, I know them
well". No one knows us well, we have only been there since Sept. last
year.
Needless to say, there is no "Raymond" nor any bike gear at no. 7.
Apart from a lady who has been polite enough to be patient with me as
I query her about my delivery.

Where can I go from here?

1) Report to DHL non-delivery, ask them to find and deliver your goods.
2) Report to Rose non-delivery, ask them to refund or resend the goods.
3) If paid by Credit Card, (and technically if over £100), report to credit
card issuer that you have potential dispute, and may need to invoke Consumer
Credit Act.

Wait approx 2 weeks for (1) or (2) to provide adequate explanation and
corrective actions.

Then
4) Tell Credit Card company you are invoking Consumer Credit Act over
non-delivery of goods. They may bluster, but stick to guns, and they must
to re-fund you. Rose and Credit Card company can now fight over the
money/goods.

5) Go shopping again with your money returned.

--
Nigel Cliffe,
Webmaster at http://www.2mm.org.uk/

"Ekul Namsob" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Quoted message said:

renum said:

I ordered some bike gear from Rose, not for the first time, and after
an
eventual wait, called them to query where my items have gone to. To cut
a long story short, DHL claim that they made a delivery with a neighbor
called "RAYMOND" at no. 7 across the road. They NEVER left a card at my
address to let me know of this. The delivery driver claims an old man
at
no. 7 said "yeah I'll take their delivery, I know them well". No one
knows us well, we have only been there since Sept. last year.

Needless to say, there is no "Raymond" nor any bike gear at no. 7.
Apart
from a lady who has been polite enough to be patient with me as I query
her about my delivery.

Where can I go from here?

The situation is simple. You purchased an item that you haven't
received. You honoured your side of the agreement (contract) by
making payment, they now need to honour their side of the agreement
(contract) by providing the goods.

Simply advise them that you haven't received the goods and ask them to
send the goods or return your money.

Contact me if I can be of any help -

Or try a respectable agency that doesn't spam newsgroups?

Luke

Who's the spammer? Somebody who posts a helpful response to a question, or
someone who posts an empty accusation with a link to their own [censored] website?

Quoted message said:

--
Red Rose Ramblings, the diary of an Essex boy in
exile in Lancashire <http://www.shrimper.org.uk>

TwoCats said:

Who's the spammer? Somebody who posts a helpful response to a question,
or someone who posts an empty accusation with a link to their own [censored]
website?

Well, which is more likely? Somebody who is a regular and well-known
u.r.c poster, or someone with no previous posting history (according to
Google Groups, at least) and whose company has previously sent spam to
usenet

http://groups.google.co.uk/group/news.admin.net-abuse.sightings/browse_thread/thread/4dd43d2bd9c028b4/10a054a93389e015?hl=en&lnk=st&q=debtcollectionservice.co.uk#10a054a93389e015

and is then defended by someone else using a throwaway account at
mailinator. Classy.

-dan

Clive George said:

First up, try asking a few more neighbours. It might not have been no. 7.

If that fails, you need to tell Rose that it's not been delivered. It's
their problem.

I asked a few more people round where I live, no one has a package in my
name. It is likely the DHL driver is an idiot (he went to a totally
different address) or dishonest (kept package for himself). I will have
to follow it up with Rose.

permajeo said:

DHL Should have a sinature/proof of delivery. If they can't prove they
delivered then you may have a claim for your missing stuff. And check
DHL went to the right street, I've had stuff delivered to the same
street name but wrong postcode.

They have a name "RAYMOND" and that is it. The package, if delivered,
was not to my street.

Thanks
RF.

Nigel Cliffe said:

1) Report to DHL non-delivery, ask them to find and deliver your goods.
2) Report to Rose non-delivery, ask them to refund or resend the goods.
3) If paid by Credit Card, (and technically if over £100), report to credit
card issuer that you have potential dispute, and may need to invoke Consumer
Credit Act.

Wait approx 2 weeks for (1) or (2) to provide adequate explanation and
corrective actions.

Then
4) Tell Credit Card company you are invoking Consumer Credit Act over
non-delivery of goods. They may bluster, but stick to guns, and they must
to re-fund you. Rose and Credit Card company can now fight over the
money/goods.

5) Go shopping again with your money returned.

Thanks. I have already done 1 & 2, but as I paid by debit card, I don't
think 3, 4 & 5 apply to me.
Thanks for the info nonetheless.

<[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

TwoCats said:

Who's the spammer? Somebody who posts a helpful response to a question,
or someone who posts an empty accusation with a link to their own [censored]
website?

Well, which is more likely? Somebody who is a regular and well-known
u.r.c poster, or someone with no previous posting history (according to
Google Groups, at least) and whose company has previously sent spam to
usenet

Paul Brown's post was neither bulk or unsolicited. It was on topic and
answered a specific question. i.e. It is NOT spam.

Only a [censored] would think it is. - Do you think it's spam?

Quoted message said:

http://groups.google.co.uk/group/news.admin.net-abuse.sightings/browse_thread/thread/4dd43d2bd9c028b4/10a054a93389e015?hl=en&lnk=st&q=debtcollectionservice.co.uk#10a054a93389e015

There is no hard evidence that this sighting was from Paul Brown's company.
I would hazzard a guess that Paul Brown's email has been harvested by a
spammer. That's why I use mailinator.

Quoted message said:

and is then defended by someone else using a throwaway account at
mailinator. Classy.

Ah - didums do it.

Quoted message said:

-dan

"TwoCats" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

<[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

TwoCats said:

Who's the spammer? Somebody who posts a helpful response to a question,
or someone who posts an empty accusation with a link to their own [censored]
website?

Well, which is more likely? Somebody who is a regular and well-known
u.r.c poster, or someone with no previous posting history (according to
Google Groups, at least) and whose company has previously sent spam to
usenet

Paul Brown's post was neither bulk or unsolicited. It was on topic and
answered a specific question. i.e. It is NOT spam.

Only a [censored] would think it is. - Do you think it's spam?

Read this before you answer:
http://en.wikipedia.org/wiki/Newsgroup_spam

"Usenet convention defines spamming as excessive multiple posting, that is,
the repeated posting of a message (or substantially similar messages). "

Quoted message said:

Quoted message said:

http://groups.google.co.uk/group/news.admin.net-abuse.sightings/browse_thread/thread/4dd43d2bd9c028b4/10a054a93389e015?hl=en&lnk=st&q=debtcollectionservice.co.uk#10a054a93389e015

There is no hard evidence that this sighting was from Paul Brown's
company. I would hazzard a guess that Paul Brown's email has been
harvested by a spammer. That's why I use mailinator.

Quoted message said:

and is then defended by someone else using a throwaway account at
mailinator. Classy.

Ah - didums do it.

Quoted message said:

-dan

renum said:

Nigel Cliffe said:

1) Report to DHL non-delivery, ask them to find and deliver your
goods. 2) Report to Rose non-delivery, ask them to refund or resend
the goods. 3) If paid by Credit Card, (and technically if over
£100), report to credit card issuer that you have potential dispute,
and may need to invoke Consumer Credit Act.

Wait approx 2 weeks for (1) or (2) to provide adequate explanation
and corrective actions.

Then
4) Tell Credit Card company you are invoking Consumer Credit Act
over non-delivery of goods. They may bluster, but stick to guns,
and they must to re-fund you. Rose and Credit Card company can now
fight over the money/goods.

5) Go shopping again with your money returned.

Thanks. I have already done 1 & 2, but as I paid by debit card, I
don't think 3, 4 & 5 apply to me.
Thanks for the info nonetheless.

Correct, legally a Debit Card isn't the same as Credit Card. In future
purchase things online with a Credit Card.

May still be worth trying your bank as it could be taken as a type of
internet fraud (you ordered goods and they were not delivered, yet you were
billed for them). It depends on your bank.

- Nigel

--
Nigel Cliffe,
Webmaster at http://www.2mm.org.uk/

TwoCats said:

Paul Brown's post was neither bulk or unsolicited. It was on topic and
answered a specific question. i.e. It is NOT spam.

What's got your goat?

Quoted message said:

Only a [censored] would think it is. - Do you think it's spam?

By the Breidbart Index, no. By the colloquial definition (which
basically equates to off-topic advertising) it could be seen as such.
Especially when undertaken by someone with no previous posting record
and then backed up by someone else using a throwaway account who feels
the need to attack a regular and useful newsgroup contributor. Have you
been reading this group long? Why so rude? What are you hoping to achieve?

I hope you'll admit that Luke's post was not spam by either definition.

-dan

Having the name is not the same as pod. They should be able to show you a signature. The onus is on DHL/Rose to prove they delivered not on you to prove they did not. Worth taking the details to CAB/Local Consumer group/ even trading standards.

quote='renum'permajeo said:

DHL Should have a sinature/proof of delivery. If they can't prove they
delivered then you may have a claim for your missing stuff. And check
DHL went to the right street, I've had stuff delivered to the same
street name but wrong postcode.

They have a name "RAYMOND" and that is it. The package, if delivered,
was not to my street.

Thanks
RF.[/QUOTE]

<[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

TwoCats said:

Paul Brown's post was neither bulk or unsolicited. It was on topic and
answered a specific question. i.e. It is NOT spam.

What's got your goat?

I don't keep goats. I've just stated a FACT.

Quoted message said:

Quoted message said:

Only a [censored] would think it is. - Do you think it's spam?

Well do you?

Quoted message said:

By the Breidbart Index, no. By the colloquial definition (which basically
equates to off-topic advertising) it could be seen as such.

It was not off topic and the inclustion of his email address (to offer more
advice) was not advertising. - If you look at the domain of his email
address, it is for *business* to *business* debt collection, perhaps in a
position to offer advice? - Are you advertising Telent?

Quoted message said:

Especially when undertaken by someone with no previous posting record

So newbies have to be treated as spammers even if they post helpful on topic
posts? - I think not.

Quoted message said:

and then backed up by someone else using a throwaway account who feels the
need to attack a regular and useful newsgroup contributor.

It was not a personal attack, I was attacking the ad hominem on Paul Brown.

Quoted message said:

Have you been reading this group long?

Long enough.

Quoted message said:

Why so rude?

Only being reflective of the attitude directed at new posters by the
existing so called "regular and useful newsgroup contributors".

Quoted message said:

What are you hoping to achieve?

To point out that it is wrong to accuse a *new* poster as spamming, when all
he did was post useful information and his email offering more help. -
Surely it would be better to welcome new posters, especially when it is
clear that they are 'contributing'?

Quoted message said:

I hope you'll admit that Luke's post was not spam by either definition.

No it was not. It was an ill conceived missive. - Will you, Dan, admit that
Paul Brown's posting was not spam?

Quoted message said:

-dan

[email hidden]

TwoCats said:

I don't keep goats. I've just stated a FACT.

That's nice.
Why the shouting? Does anyone doubt that you don't keep goats?

regards, Ian SMith
--
|\ /| no .sig
|o o|
|/ \|

TwoCats said:

"Ekul Namsob" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

<[email hidden]> wrote:

Quoted message said:

Quoted message said:

Or try a respectable agency that doesn't spam newsgroups?

Luke

Who's the spammer? Somebody who posts a helpful response to a question, or
someone who posts an empty accusation with a link to their own [censored] website?

Quoted message said:

--
Red Rose Ramblings, the diary of an Essex boy in
exile in Lancashire <http://www.shrimper.org.uk>

If you can find so much as one link on that site that earns me or anyone
to whom I am affiliated any money then you might be justified in calling
me a spammer.

I have not accused anyone of being a spammer. You may have inferred an
accusation. I may even have implied it. My post, simply, should have
been seen as a challenge to the PP to show that he is not a spammer.
When he replies on this group, he may even give us evidence to suggest
as much. I hope that he does.

I'm sorry my site is not to your liking. I'll not lose sleep over it
however. The title of the site should have been enough for you to guess
that it was of no interest to you. Welcome, by the way, to urc.

Cheers,
Luke
--
Red Rose Ramblings, the diary of an Essex boy in
exile in Lancashire <http://www.shrimper.org.uk>

"Ian Smith" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

TwoCats said:

I don't keep goats. I've just stated a FACT.

That's nice.
Why the shouting? Does anyone doubt that you don't keep goats?

Thanks for your valuable contribution. Keep IT up!

Quoted message said:

regards, Ian SMith
--
|\ /| no .sig
|o o|
|/ \|