On Sun, 20 Mar 2005 06:34:28 GMT, skuke <[email hidden]> may have
Quoted message said:I owned a 1/4" drive dial torque wrench. Actually, I inherited it from my
father and it was about 15 years old.
Chrome with a welded/riveted body, or the old aluminum type with the
top plate held on by screws? The latter can be opened up and cleaned,
and that's often all that's needed to get one back to being
functional. The aluminum type was obsolete and no longer serviced by
Snap-On in the 1970s if I recall correctly; I still have one. The
replacement variety of that day was the riveted-together chrome one,
and they were subject to self-destructing if they were used
injudiciously; torque a fastener past the range of the dial, and the
wrench was junk. When we found out about that feature, we stopped
buying Snap-On dial-type torque wrenches for as long as I had the
shop.
Quoted message said:Used minimally, cosmetically in great
condition, but broken. The dial stuck and gave no reading. I politely
asked the Snap-On guy to repair or replace it and he took it for a week and
returned saying that the torque wrench was obsolete and they no longer made
that model so it couldn't be repaired or replaced. I asked about the newest
version and about getting a discount on a new one. He flatly refused.
This situation with their dial-type torque wrenches is not new, as
noted above.
Quoted message said:I'll admit that I was not his best customer, but he certainly knew me and I
had made purchases from him in the past. We had a good relationship (or so
I thought) and I didn't owe him any money or "screw" him in the past. I
felt he needed to protect his own interest (fair enough) but was taking
advantage of some obscure company policy to avoid replacing my wrench. BTW,
he didn't know that I was not the original purchaser of the wrench.
It wasn't him that made the policy. It was Snap-On itself. I looked
into the economics of running one of those trucks in the early '80s,
and the markup that the tool guys got was just not acceptable given
the hassles and expense load involved. I'm not surprised that he
wouldn't eat the cost of the replacement...and that's what he'd have
been doing.
Quoted message said:I do own other Snap-On tools and am very happy with their performance.
I have tools from many suppliers including Snap-On, and lately I have
been noticing that the price of Snap-On's stuff has gone well beyond
merely exorbitant and well into the realm of ludicrous. As for the
warranty, I long ago learned that the only real way to ensure that no
job would be interrupted by a broken tool was to have two of most
everything. All brands of tools break. Snap-On sockets have such
thin walls that in my experience, they fail more often than many of
their competitors; I have three to trade in at the moment, and have
broken none of any other decent brand in well over a year. On the
other hand, there are certain applications in which those thin walls
will allow a Snap-On socket to get on to a fastener where no other
brand can. If it were not for that fact, though, I'd have stopped
buying Snap-On sockets years ago. I've broken too many.
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