Often times events occur that test one's moral compass:
I had a billing dispute with a large corporation. The corp agreed that
they had double billed me in error. It took some time and aggravation to
correct it.
The billing was a pre-authorized credit card charge and although they
assured me when I set up the payment system I would get the bill and be able
to dispute it before my card was charged that turned out not to be the case.
The customer service rep said it was too late to correct that month's bill
even though my cc had not yet been debited.They agreed to reverse on the
next month's bill. My next month's bill did not have the reversal. I call
back to ask why I was quite the irked customer at this point. My ability to
be polite had been exhausted.
Due to my ire they not only agreed to send me a paper cheques as rectifying
the error electronically seemed inexplicably complex but a small goodwill
amount for my trouble and potential cc interest charges their error might
have caused me.
I might clarify at this point the amount in question: The original bill was
~ C$95 plus~C$20 for goodwill. Not a major amount but something worth
disputing. I did indeed receive a cheque and although I was not exactly
thrilled with the huge corp, at least it was settled.
Then a month later they send me another identical cheque. Obviously this
Big Corp has big issues in their billing department.
Should I cash it?
--
'When my coffin is sealed and I'm safely 6 feet under
Perhaps my friends will see fit then to judge me
When they pause to consider all my blunders
I hope they won't be too quick to begrudge me.' -crash test dummies