Oakley repair service?

"Paul Hutchings" <[email hidden]> wrote in message
"]news:[email hidden]...

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I've just managed to drop my minutes on a gravel track so the frames are scuffed, and there's a
bloody great scrape on the lens that's gone right through the iridium coating.

I'll phone them tomorrow but right now I'm a little annoyed (with myself) at the prospect of
having to shell out on a replacement pair.

A chap at work mentioned that when he snapped an arm off of his Oakleys they replaced the glasses
for about £12 as they no longer did that model - does anyone know if they have a "one price for
anything" policy, or how they work exactly?

The glasses are a couple of months old so are under warranty, though obviously it's not a warranty
issue as it's my own fault (anyone know

where

Quoted message said:

they sell croakies online, nowhere local has them and I'm not driving 20 miles for a £5 piece
of cord?)

regards Paul
--
paul <at> spamcop.net

I've had my frames replaced for £13. My wife's E-Wires had some small fissures in the lense. They
were out of warranty but they were replaced FOC. One friends Oakley's (completely mashed) were out
of warranty and out of manufacturing. He was offered a new pair, any pair, for 50% of RRP. I know of
many more stories about Oakley's customer service. None of it bad, only praise.

BTW I think they charge about £40 for a pair of replacement lenses.

Chris...

*** Please remove -nospam- when replying ***

Hello

Quoted message said:

Quoted message said:

A chap at work mentioned that when he snapped an arm off of his Oakleys they replaced the
glasses for about £12 as they no longer did that

model -

Quoted message said:

Quoted message said:

does anyone know if they have a "one price for anything" policy, or how they work exactly?

If you can't get them fixed or just replace the lens then they will take damaged / broken frames or
discontinued frames and you can buy any new pair at 50% of the normal price - I have done this twice
within the last month or so - this is part of one of the replies I got when enquiring about it:

"Regarding the Low Cost Replacement, there are no limits on how many times you carry out the
procedure, so long as you either have a damaged, unusable or discontinued item (it is not available
to those who are currently bored with their glasses)."

--

Just send the item and a covering letter to:

Warranty Department Oakley UK Ellipse House Iceni Court Letchworth SG6 1TN

Include daytime contact details - they normally sort things out within 7-10 days but may need to
speak to you at some point to confirm details, payment etc.

Quoted message said:

I know of many more stories about Oakley's customer service. None of it

bad, only

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praise.

I'd agree with that too

Regards,

sa w

Quoted message said:

The glasses are a couple of months old so are under warranty, though obviously it's not a warranty
issue as it's my own fault (anyone know

where

Quoted message said:

they sell croakies online, nowhere local has them and I'm not driving 20 miles for a £5 piece
of cord?)

your on a cycling n/g and say your not DRIVING 20 miles

wots wrong with the bike or you just a ''poser'' in your Oakleys.....

I have 3 original pairs... £85...£129 and £140

just got back of me hols in Turkey... and I picked up 4 pairs of Oakley ''copies' there really
good........cant tell the diff.. at............£10 for the 4 pairs...

I'll send you a pair if you really cant get your fixed...............LMK

D@vo the bigger the ring the more it hurts

"Paul Hutchings" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

I've just managed to drop my minutes on a gravel track so the frames are scuffed, and there's a
bloody great scrape on the lens that's gone right through the iridium coating.

I'll phone them tomorrow but right now I'm a little annoyed (with myself) at the prospect of
having to shell out on a replacement pair.

A chap at work mentioned that when he snapped an arm off of his Oakleys they replaced the glasses
for about £12 as they no longer did that model - does anyone know if they have a "one price for
anything" policy, or how they work exactly?

The glasses are a couple of months old so are under warranty, though obviously it's not a warranty
issue as it's my own fault (anyone know

where

Quoted message said:

they sell croakies online, nowhere local has them and I'm not driving 20 miles for a £5 piece
of cord?)

regards Paul
--
paul <at> spamcop.net

In message <[email hidden]>, Davo
<[email hidden]> writes

Quoted message said:

just got back of me hols in Turkey... and I picked up 4 pairs of Oakley ''copies' there really
good........cant tell the diff.. at............£10 for the 4 pairs...

It's a good buy if you can't tell the difference and you're only wearing them as a fashion accessory
but I strongly doubt that the lenses have the same optical quality as genuine Oakleys. Don't rely on
them protecting your eyes from high levels of UV or IR.
--
Michael MacClancy

"Paul Hutchings" <[email hidden]> wrote in message
"]news:[email hidden]...

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"Davo" <[email hidden]> wrote in
:"]news:[email hidden]:

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wots wrong with the bike or you just a ''poser'' in your Oakleys.....

That pretty much sums it up :-)

As there isn't uk.rec.poser I thought I'd try here as they tend to be worn a lot by cyclists. Take
the point about the clones/fakes but I wear my Oakleys a lot and I'd sooner spend the extra than
take chances with my

eyes

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(I'm positive a fair bit of money must go into optical research/quality control).

Upshot is it's £50 to replace the iridium lenses, or 50% off the price of

a

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brand new pair - which seems the more attractive option.

It would have been nice if they could be fixed cheaper, but if I dropped

my

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TV and went to John Lewis they wouldn't offer me a replacement at half- price, seems very fair of
them so I can't complain.

Is this 50%off through Oakley outlets or via the website?

--
Andrew

"Look laddie, if you're in the penalty area and aren't quite sure what to do with the ball, just
stick it in the net and we'll discuss all your options afterwards."