Bill Sornson said:Qui si parla Campagnolo said:In my experience, it's not Niterider product but their crappy customer
support. After sending a unit back, and being accused of lying about
what I put in the box, I don't think I'll be buying any NR stuff for
me or the shop.
Agree wholeheartedly. I spent what to me at the time was a small fortune on
lights and an extra battery for mountain biking, and when they began to fail
barely a year later I took them to NR right here in SD. After a rude
reception, "NR Dave" apparently solved my problems with an upgraded chip in
the head unit. That was great until BOTH batteries died completely within a
few uses after that. (Just a "coincidence" they told me.)
The frustrating part is hearing people gush about their customer service.
The times I dealt with NiteRider customer service back in the late
1990s was terrific. I wish all companies had even half as good a
customer service as NiteRider. At the time I dealt with them, they had
awesome customer service. Fantastic.
On RoadBikeReview or MTBReview I wrote my review of the NiteRider
Digital HeadTrip unit. It had that common failure of going to the dim
3 watt mode whenever it was cold after only a few minutes. Even with a
100% charged battery. Chip was too sensitive or something. NiteRider
read my review and emailed me and had me send in the head unit to them
for an overhaul. I think I also complained about the battery pack not
lasting very long so they sent me a free battery pack. I also
complained about one of the lights on my other non digital HeadTrip or
non digital handlebar mounted unit being very dim. So they sent me a
new 15 watt MR12 halogen bulb. Even asked if I wanted flood or spot.
And I ended up with a free 15 watt head unit because their chip fix did
not work and I sent the Digital unit back a second time and they gave
me a basic On/Off head unit to use instead of the never really fixed
Digital. Great customer service.
Unfortunately, I'm not as happy with their products. As stated, the
fix to the chip so the Digital HeadTrip would not turn to dim after a
few minutes did not solve the problem even after two attempts by
NiteRider. So I don't use the Digital light head. And I would not buy
anything from NiteRider that is Digital controlled. So no HID from
NiteRider since I think the HID units are all digital of some sort or
another. The basic light heads, On/Off, work great. The battery packs
don't seem to last that long either. I use their NiMH flat 6.0 volt
packs. 3800 MAh. I had a few fail a little too early in my opinion.
But its $40 to buy a good replacement pack of batteries that fit
perfectly into the NiteRider case. And a friend just bought a
NiteRider HeadTrip 10 watt unit for $72 from Performance Bike. $90
sale price less 20% coupon. But the charger stopped working after 10
or so charges.
NiteRider. Great, great, great customer service in my experience.
Some/Many/Most poor products. Unfortunately, I'm a firm believer in
the best customer service being the one you never have to use. The
product trumps service.
Quoted message said:Sure hasn't been my experience at all. (I did later get a deal on a HID
that's been trouble-free, although the bar mount design is flat-out
dangerous in that it can pop open way too easily. I zip-tie it shut as a
precaution.)