Need New Ergomo Pro help

JTE83 said:

I.... What is the problem here? Is the supplied USB to Serial cable bad or is it my ergomo pro computer? Should I buy / use the recommended Keyspan USB to serial adapter sold elsewhere (would this solve the problem)? I do have the proper COM port selected.....

Have you actively woken the Ergomo computer up before trying to download. It's a bit misleading since the Ergomo display shows the logo and some other info even when the unit is sleeping. This one threw me for a loop when I first tried to use my Ergomo with Cycling peaks, the com port was right, the adapter worked fine with other devices but I couldn't get Cycling Peaks to upload from the Ergomo unless I pressed the Ergomo keys and woke up the unit. Don't know if this is your problem, but its worth a try.

-Dave

Yeah - I activated the ergomo - it was awake when I tried to download. Are you using the supplied USB to Serial cable adapter? Or are you using a Keyspan?

JTE83 said:

Yeah - I activated the ergomo - it was awake when I tried to download. Are you using the supplied USB to Serial cable adapter? Or are you using a Keyspan?

I don't really know the brand of adapter I'm using. I bought my Ergomo used and the adapter came with it. It's a translucent green color on both the USB and DB-9 end. I can't find any trademark or logo to identify the manufacturer.

daveryanwyoming said:

I don't really know the brand of adapter I'm using. I bought my Ergomo used and the adapter came with it. It's a translucent green color on both the USB and DB-9 end. I can't find any trademark or logo to identify the manufacturer.

Ok, I have the same adapter. But funny there was no driver for it on my ergomo software install disk. Did you have the software on your install disk?

Well, I'm not totally screwed. The seller who sold this on ebay was a bike shop so he can claim he sold it to me then when I go to Gita I'll say I bought it from him for the warranty exchange. Seems my computer is defective on the download and setup / recognition. Hopefully I can get the warranty.

Hey dave -- do you still have warranty since you got yours used? Did you ever send it in? And did you get it from ebay / how much?

How about your peak powers? Do they seem bad?

I got 318 Watt Max at 17.4 mph -- that's too high watts! Do you think these are accurate watt peaks that just register because the ergomo unlike Polar doesn't average things out?

The bike my ergomo is on is so sweet. CF CERVELO SOLOIST TEAM. And I just won a set of Zipp 404s on ebay today for it!

Would pressing the RESET button help or would that just erase all of my settings?

JTE83 said:

Ok, I have the same adapter. But funny there was no driver for it on my ergomo software install disk. Did you have the software on your install disk?

I don't recall installing and drivers for the USB adapter, I'm running Windows XP and the hardware was recognized and installed automatically.

Quoted post said:

Hey dave -- do you still have warranty since you got yours used? Did you ever send it in?

I never sent it in for any work, but I did register the computer number with Ergomo and they were very helpful when I had questions even though I told them straight out that I bought it used.

Quoted post said:

How about your peak powers? Do they seem bad?

No, but I wondered as all Ergomo users must and after discussing this in a thread here I found someone willing to lend me a PT SL to verify power readings. My Ergomo read 7 to 15 watts higher across moderate power ranges (up to 500 W) but I did this indoors on a trainer and didn't test sprint power levels. The slightly higher power made perfect sense since the Ergomo is an upstream PM.

The same friend just had to have the new wireless PT SL 2.4 so I scored some screaming deals on race (Zipp 404) and everyday wheels so I made the swap to PT. I ran the PT SL and Ergomo side by side for a couple of weeks and the powers tracked just as I described. I've got the Ergomo Pro up for sale locally but if I don't get any takers I'll put it on ebay. The Ergomo interval function is much nicer than the PT showing average and real time power simultaneously and I like the Ergomo's real time NP, IF and TSS reporting in the pro power screen. If I hadn't bought the Zipps I would have kept the Ergomo once I verified it's power reporting but it doesn't make any sense to keep the Ergomo now and I need the cash 🙂

OK, thanks for your response. I removed and reinstalled the USB Driver but the unit still does not communicate. Will talk to Gita on Monday, hopefully I'll get warranty or I'm screwed. I was always telling myself to buy this new, not from ebay.

I also won a Zipp 404 clincher Campy set on ebay today, but I'm not paying until the seller answers my questions and gives me his phone number so I can track him. I got ripped off on ebay once and ebay did nothing when the seller decided to quit selling on ebay. Won it for $1135 shipped and it's dimpled - isn't that a steal?

The problem with his auction though is that he used the same set of photos he listed for a previous set - I looked at his previous auctions. So it's kind of fishy.

OK, thanks for your response. I removed and reinstalled the USB Driver but the unit still does not communicate. Will talk to Gita on Monday, hopefully I'll get warranty or I'm screwed. I was always telling myself to buy this new, not from ebay.
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It took me a while to get this working. Go to the home page of Cyclingpeaks/ Ergoracer. Make sure you have selected the Ergomo Pro. Also, when the Ergomo is connected (and not in sleep mode), click on the the drop-down list for the device port. You should see the device when the connection is working.
I just got a new computer and lost the the USB driver CD. Just went to download.com and typed in Serial - USB. The drivers that I found worked perfectly.

Good luck!

I do have the proper "Power Meter Type" and "Power Meter Port" selected on the ErgoRacer Home page and it just doesn't recognize the Ergomo.

I really think I got a screwed up unit. Hopefully I'm not screwed on a warranty. At least the guy who sold on ebay to me is a bike shop so I can say I bought it from him (not from ebay, I guess).

JTE83 said:

I do have the proper "Power Meter Type" and "Power Meter Port" selected on the ErgoRacer Home page and it just doesn't recognize the Ergomo.

I really think I got a screwed up unit. Hopefully I'm not screwed on a warranty. At least the guy who sold on ebay to me is a bike shop so I can say I bought it from him (not from ebay, I guess).

try a hard reset on the head unit before sending it back. That may be all it takes to get them (ergroracer/cpu) talking.

My USB adapter that came with the Ergomo went bad after 3 weeks of use. I stopped in a local Radio Shack and purchased their branded one ($35) and it worked perfectly. It does come with a driver CD and install is easy. The reason for installation CD is that you need to create the bridge to convert the DB9 to a USB. I doubt it is your computer head but most likely the cable.

BikeInMN said:

try a hard reset on the head unit before sending it back. That may be all it takes to get them (ergroracer/cpu) talking.

Thank you all for your help!

It worked after a Reset !