looking for Polar software

Why isn't it free? Well gee, because it costs money! The disk costs, the burning time and human
activity costs and the postage and packaging costs. it isn't Polar's problem that you lost the disk
they sold you as part of the package. Plus on top of all that, they are giving out an additional
copy of intellectual property. If you are telling the truth that is one thing, if you aren't at
least they are covered in some minimal way--plus they have to stock the stuff and housing it costs
in real estate and it ties up their capital. The product is made in Europe but is shipped to the
US...does that make more sense? They provide you a product and a service, so you pay for it, plain
and simple. Last time I heard they were a "for-profit" enterprise---good thing because in your
utopian imagination you would not have the product because you would simple get what everyone else
does, everything dumbed down to the lowest common denominator. Dan "Steve G"
<[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

I have a 610s HR monitor. Changed computers about 2 months ago, and found out my HRM memory is
full.. Went to look for the disk to install the software to the new machine.. can't find it. Wrote
Polar.. too much to buy a new disk. Not sure why that isn't free. Who can use it if you didn't buy
a HRM?? Anyway, anyone able to post to a binary group the disk? thanks, steve

please remove "nospam" in address when replying

In article <[email hidden]>, [email hidden] says...

Quoted message said:

Not sure why that isn't free. Who can use it if you didn't buy a HRM??

I guess Polar has two choices:
- provide a free disk to Polar owners who want one, and defray the cost by charging ALL Polar
buyers more;
- charge only those who need a disk.

I prefer the latter.

Rick

Java Man (Espressopithecus) said:

In article <[email hidden]>, [email hidden] says...

Quoted message said:

Not sure why that isn't free. Who can use it if you didn't buy a HRM??

I never figured that one out.

Quoted message said:

I guess Polar has two choices:
- provide a free disk to Polar owners who want one, and defray the cost by charging ALL Polar
buyers more;
- charge only those who need a disk.

There is this thing called the internet. Who needs disks to distribute software?

Joe Riel

Dan, As someone else posted... all they need to do is post the file.. no overhead, no stocking, no
nothing. I did buy the HRM and thought they might accommodate my request. Obviously not. No harm, no
foul, all I did was ask. steve

Dan O'Brasky said:

Why isn't it free? Well gee, because it costs money! The disk costs, the burning time and human
activity costs and the postage and packaging costs. it isn't Polar's problem that you lost the disk
they sold you as part of the package. Plus on top of all that, they are giving out an additional
copy of intellectual property. If you are telling the truth that is one thing, if you aren't at
least they are covered in some minimal way--plus they have to stock the stuff and housing it costs
in real estate and it ties up their capital. The product is made in Europe but is shipped to the
US...does that make more sense? They provide you a product and a service, so you pay for it, plain
and simple. Last time I heard they were a "for-profit" enterprise---good thing because in your
utopian imagination you would not have the product because you would simple get what everyone else
does, everything dumbed down to the lowest common denominator. Dan "Steve G"
<[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

I have a 610s HR monitor. Changed computers about 2 months ago, and found out my HRM memory is
full.. Went to look for the disk to install the software to the new machine.. can't find it.
Wrote Polar.. too much to buy a new disk. Not sure why that isn't free. Who can use it if you
didn't buy a HRM?? Anyway, anyone able to post to a binary group the disk? thanks, steve

please remove "nospam" in address when replying

please remove "nospam" in address when replying

try looking for it on kazza or simalar

"Steve G" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

Dan, As someone else posted... all they need to do is post the file.. no overhead, no stocking, no
nothing. I did buy the HRM and thought they might accommodate my request. Obviously not. No harm,
no foul, all I did was ask. steve

Dan O'Brasky said:

Why isn't it free? Well gee, because it costs money! The disk costs,

the

Quoted message said:

Quoted message said:

burning time and human activity costs and the postage and packaging

costs.

Quoted message said:

Quoted message said:

it isn't Polar's problem that you lost the disk they sold you as part of

the

Quoted message said:

Quoted message said:

package. Plus on top of all that, they are giving out an additional copy

of

Quoted message said:

Quoted message said:

intellectual property. If you are telling the truth that is one thing,

if

Quoted message said:

Quoted message said:

you aren't at least they are covered in some minimal way--plus they have

to

Quoted message said:

Quoted message said:

stock the stuff and housing it costs in real estate and it ties up their capital. The product is
made in Europe but is shipped to the US...does

that

Quoted message said:

Quoted message said:

make more sense? They provide you a product and a service, so you pay

for

Quoted message said:

Quoted message said:

it, plain and simple. Last time I heard they were a "for-profit" enterprise---good thing because
in your utopian imagination you would not have the product because you would simple get what
everyone else does, everything dumbed down to the lowest common denominator. Dan "Steve G"
<[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

I have a 610s HR monitor. Changed computers about 2 months ago, and found out my HRM memory is
full.. Went to look for the disk to install the software to the new machine.. can't find it.
Wrote Polar.. too much to buy a new disk. Not sure why that isn't free. Who can use it if you
didn't buy a HRM?? Anyway, anyone able to post to a binary group the disk? thanks, steve

please remove "nospam" in address when replying

please remove "nospam" in address when replying

In article <[email hidden]>, [email hidden] says...

Quoted message said:

Why isn't it free? Well gee, because it costs money!

The person already paid when they bought their monitor.

Quoted message said:

The disk costs, the burning time and human activity costs and the postage and packaging costs.

Easily solved issue. Provide free downloads and charge people who want to buy a disc.

Quoted message said:

it isn't Polar's problem that you lost the disk they sold you as part of the package. Plus on top
of all that, they are giving out an additional copy of intellectual property.

He already has a license for the software, so he shouldn't have to pay for the license a
second time.

Quoted message said:

If you are telling the truth that is one thing, if you aren't at least they are covered in some
minimal way--plus they have to stock the stuff and housing it costs in real estate and it ties up
their capital. The product is made in Europe but is shipped to the US...does that make more sense?
They provide you a product and a service, so you pay for it, plain and simple. Last time I heard
they were a "for-profit" enterprise---good thing because in your utopian imagination you would not
have the product because you would simple get what everyone else does, everything dumbed down to
the lowest common denominator.

A simple download sight would solve the problem quite nicely. I would save polar a lot of trouble.
-----------------
Alex __O _-\<,_ (_)/ (_)

Agreed! It's called customer service. For the amount of money you have to throw down for their
equipment, I don't think a .39 cent disk should be such a hassle. It's not like the software would
be much value if you don't own one of their HRM's.

Chris

"Alex Rodriguez" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

In article <[email hidden]>,

[email hidden]

Quoted message said:

says...

Quoted message said:

Why isn't it free? Well gee, because it costs money!

The person already paid when they bought their monitor.

Quoted message said:

The disk costs, the burning time and human activity costs and the postage and packaging

costs.

Quoted message said:

Easily solved issue. Provide free downloads and charge people who want to buy a disc.

Quoted message said:

it isn't Polar's problem that you lost the disk they sold you as part of

the

Quoted message said:

Quoted message said:

package. Plus on top of all that, they are giving out an additional copy

of

Quoted message said:

Quoted message said:

intellectual property.

He already has a license for the software, so he shouldn't have to pay for the license a
second time.

Quoted message said:

If you are telling the truth that is one thing, if you aren't at least they are covered in some
minimal way--plus they have

to

Quoted message said:

Quoted message said:

stock the stuff and housing it costs in real estate and it ties up their capital. The product is
made in Europe but is shipped to the US...does

that

Quoted message said:

Quoted message said:

make more sense? They provide you a product and a service, so you pay

for

Quoted message said:

Quoted message said:

it, plain and simple. Last time I heard they were a "for-profit" enterprise---good thing because
in your utopian imagination you would not have the product because you would simple get what
everyone else does, everything dumbed down to the lowest common denominator.

A simple download sight would solve the problem quite nicely. I would save polar a lot of trouble.
-----------------
Alex __O _-\<,_ (_)/ (_)

Thanks to someone helpful on the list, I was able to get the files AND the update. I was then able
to empty my full watch! Thanks to those who supported me. I enjoy the nice people in life! steve

Steve G said:

I have a 610s HR monitor. Changed computers about 2 months ago, and found out my HRM memory is
full.. Went to look for the disk to install the software to the new machine.. can't find it. Wrote
Polar.. too much to buy a new disk. Not sure why that isn't free. Who can use it if you didn't buy
a HRM?? Anyway, anyone able to post to a binary group the disk? thanks, steve

please remove "nospam" in address when replying

please remove "nospam" in address when replying

And hard drives, servers, ISP's, etc. are what? Free? I don't think so. If you lose the key to your
BMW, do you get a replacement for free? Heck you paid 30, 40, maybe even $125,000. I don't think so.
User error is not the responsibility of a seller to warranty or support. Sorry it is called commerce
folks, not customer service. Plus, you have no idea what Polar's profit margins are!

The problem with webheads is they think everything is supposed to be "free" to them. I'm sorry, I
can commiserate, but I cannot agree with this mentality.

"Joe Riel" <[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

Java Man (Espressopithecus) said:

In article <[email hidden]>, [email hidden] says...

Quoted message said:

Not sure why that isn't free. Who can use it if you didn't buy a HRM??

I never figured that one out.

Quoted message said:

I guess Polar has two choices:
- provide a free disk to Polar owners who want one, and defray the cost by charging ALL Polar
buyers more;
- charge only those who need a disk.

There is this thing called the internet. Who needs disks to distribute software?

Joe Riel

Dan O'Brasky said:

And hard drives, servers, ISP's, etc. are what? Free? I don't think so.

The marginal cost to Polar, who already have a Website, of providing floppy images for download -
given the frequency with which people require them - would be essentially zero, yes.
--
David Damerell <[email hidden]> Kill the tomato!

Dan O'Brasky said:

If you lose the key to your BMW, do you get a replacement for free? Heck you paid 30, 40, maybe
even $125,000. I don't think so.

Have you purchased such a car recently? I suspect you could get a key free if you paid that kind of
money. Hell, I got a free key for my three year old Hyundai a few months ago. It's called service.
Some companies realize that the marginal cost for such items is essentially zero.

Unless it is a big revenue item, there are advantages to giving the software away---for example, a
lot of the support issues for old versions of software go away if the customer can download the
latest version. However, given the nonexistent support for Polar s/w [things may be different today,
but that wasn't my experience a while ago] that might not be an issue [to the seller].

Quoted message said:

the responsibility of a seller to warranty or support.

Well, there wasn't any support for NT several years, which was annoying. I hope things are
better today...

Joe Riel

You all seem to be missing the point. Customer error and "free customer service" do not go hand in
hand. The guy who got a new key, a generic piece of [censored] easily duplicated, from his cheesy Korean
car company is not a manufacturer issue it is a dealer prerogative. The dealer has an on-going
stream of money where he makes his entire profit in service. polar is a developer and manufacturer.
You all seem to have no idea what it actually costs a company to produce things, particularly after
market and repair or replacement items that they need to make say 500 or 5000 of at once which may
be supply for 5 or more years--the cost of inventorying alone makes the product a loser. Again, you
buy a product for the price asked--and do not presume any company who manufactures and provides
terms to their dealers and supports a labor force and a sales force is overflowing in profit. Even
the cost of providing a useful versus a worthless manual is relatively speaking a very large
increase in cost. And when companies cross national borders and currencies they do not increase and
decrease prices every time exchange rates change. It flat out costs a lot more to make a high
quality product than an ordinary one that may pack in many features but defect rates are
high--ultimately costing the customer. So stop [censored] if someone wants $19.99 for replacement
software or something. Again, obviously none of you are in sales, marketing or manufacturing and you
all seem to have these utopian ideas--having a web server and a url is not some simplistic project
without cost. For your information, every company pays for things like bandwidth, backup,
maintenance, development, editing, etc. Everything added has a cost as well as every extra megabyte
of storage and bandwidth. Please do not talk to me about gee it will save the company this and that
to "not have to deal with the customer"--they deal with him then in a different manner which is not
a static cost. Oh and by the way to the guy who said Microsoft at some point did not support NT
early on--where did you get that load of [censored]. I sold over $1mm a year of it at the time and they
certainly supported my customers--for a fee. Talk about what you have expertise--having an opinion
is like having an [censored], so what! And to the Kazza suggestor, well that is patently an illegal
service and violates every ethical principle there is. Steal someone else's product because no one
will come after you--try that explanation to the police when they catch you shoplifting a pair of
pantyhose, some chewing gum and a few CD's at your local Target or Wal-Mart. And then tell it to the
judge Wynona! because it is not locked down and sits on a shelf for you to pick and bring to the
cashier, that does not give you the right to take it because the CEO lives in a $10MM mansion on the
shore or a golf course. The question is why I think all of you who openly support theft of property
and intellectual property or demand this tone of entitlement can have a rational discussion of ideas
and things like ethics--instead it is all about what can I get out of them later! Ugh! Dan "Alex
Rodriguez" <[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

In article <[email hidden]>,

[email hidden]

Quoted message said:

says...

Quoted message said:

Why isn't it free? Well gee, because it costs money!

The person already paid when they bought their monitor.

Quoted message said:

The disk costs, the burning time and human activity costs and the postage and packaging

costs.

Quoted message said:

Easily solved issue. Provide free downloads and charge people who want to buy a disc.

Quoted message said:

it isn't Polar's problem that you lost the disk they sold you as part of

the

Quoted message said:

Quoted message said:

package. Plus on top of all that, they are giving out an additional copy

of

Quoted message said:

Quoted message said:

intellectual property.

He already has a license for the software, so he shouldn't have to pay for the license a
second time.

Quoted message said:

If you are telling the truth that is one thing, if you aren't at least they are covered in some
minimal way--plus they have

to

Quoted message said:

Quoted message said:

stock the stuff and housing it costs in real estate and it ties up their capital. The product is
made in Europe but is shipped to the US...does

that

Quoted message said:

Quoted message said:

make more sense? They provide you a product and a service, so you pay

for

Quoted message said:

Quoted message said:

it, plain and simple. Last time I heard they were a "for-profit" enterprise---good thing because
in your utopian imagination you would not have the product because you would simple get what
everyone else does, everything dumbed down to the lowest common denominator.

A simple download sight would solve the problem quite nicely. I would save polar a lot of trouble.
-----------------
Alex __O _-\<,_ (_)/ (_)

Dan O'Brasky said:

You all seem to be missing the point.

Let me clarify a few points that you missed

Customer error and "free customer

Quoted message said:

The guy who got a new key, a generic piece of [censored] easily duplicated, from his cheesy Korean car
company is not a manufacturer issue it is a dealer prerogative.

Hey, that's my cheesy car! Why pay more for something that sits in the driveway six days out of the
week? Your point is ironic in that the software is more easily duplicated than the key.

Quoted message said:

stream of money where he makes his entire profit in service. polar is a developer and
manufacturer. You all seem to have no idea what it actually costs a company to produce things,
particularly after market and repair or replacement items that they need to make say 500 or 5000
of at once which may be supply for 5 or more years--the cost of inventorying alone makes the
product a loser.

Yeah, it sure costs me a lot to give away the software I've written 8-). If they are losing money on
it then they should rethink their strategy.

Quoted message said:

Oh and by the way to the guy who said Microsoft at some point did not support NT early on--where
did you get that load of [censored].

You misunderstood the statement---though it was not clear. I was talking about the Polar s/w; Polar
did not support NT, not when I was using it. No mention of M/S anywhere.

Quoted message said:

And to the Kazza suggestor

I agree with you, and do not condone nor practive the activity. On the other hand, I don't pay a
dime for my software, it's all GNU Linux or stuff that was given to me by the creator. I give the
stuff that I've written away, but that is my perogative.

The point that I was making is that it might make sense for Polar to give their s/w away. They don't
need to package it in a fancy box or provide a printed manual. It's not like people are going to use
it without purchasing their hardware.

There are freely available Linux programs for downloading and displaying the data from some of the
Polar HRMs, for example, daveb.netxtplusOpen ↗.

Joe

Dan O'Brasky said:

You all seem to be missing the point. Customer error and "free customer service" do not go hand in
hand. The guy who got a new key, a generic piece of [censored] easily duplicated,

It's odd you should say that when the software is enormously more cheap to duplicate.

Quoted message said:

utopian ideas--having a web server and a url is not some simplistic project without cost.

But of course they _already_ have such things.

For your information, every company pays for things like

Quoted message said:

bandwidth, backup, maintenance, development, editing, etc. Everything added has a cost as well as
every extra megabyte of storage and bandwidth.

Yes, and the cost of providing a small volume of data needed infrequently is microscopic.

Quoted message said:

do not talk to me about gee it will save the company this and that to "not have to deal with the
customer"--they deal with him then in a different manner

_Specifically_, a manner not involving consuming the time of human employees for every person who
wants a copy of the software and is suitably surprised to find that Polar seem to think they're a
software vendor, not an HRM vendor, something which is enormously more expensive than providing a
floppy image for download.

Quoted message said:

expertise--having an opinion is like having an [censored], so what! And to the Kazza suggestor, well
that is patently an illegal service and violates every ethical principle there is. Steal someone
else's product because no one will come after you--try that explanation to the police when they
catch you shoplifting a pair of pantyhose, some chewing gum and a few CD's at your local Target or
Wal-Mart.

If you are not competent to distinguish copyright violation and theft, you are also not competent to
comment on them.
--
David Damerell <[email hidden]> Distortion Field!

Guess I'll weigh back in on this since I started the thread. Dan, I do understand what service is
and what profit margins are. I do know that downloading something that is not your's is illegal. I
guess what I don't understand is that why in the world would anyone want the software, if they
hadn't purchased the HRM (along with the software) originally. Yes, it's my fault that I can't find
the disk that I have misplaced. It just seems to me that if you can download the manual, why can't
the latest version of the software be gotten the same way? You can get the upgrade online. How
difficult is it to add the original? Maybe they wouldn't advertise it, but in a polite email that I
sent, seems like they might have been customer friendly. Especially to an exisiting customer. At
least we can agree to disagree? steve

Dan O'Brasky said:

You all seem to be missing the point. Customer error and "free customer service" do not go hand in
hand. The guy who got a new key, a generic piece of [censored] easily duplicated, from his cheesy Korean
car company is not a manufacturer issue it is a dealer prerogative. The dealer has an on-going
stream of money where he makes his entire profit in service. polar is a developer and manufacturer.
You all seem to have no idea what it actually costs a company to produce things, particularly after
market and repair or replacement items that they need to make say 500 or 5000 of at once which may
be supply for 5 or more years--the cost of inventorying alone makes the product a loser. Again, you
buy a product for the price asked--and do not presume any company who manufactures and provides
terms to their dealers and supports a labor force and a sales force is overflowing in profit. Even
the cost of providing a useful versus a worthless manual is relatively speaking a very large
increase in cost. And when companies cross national borders and currencies they do not increase and
decrease prices every time exchange rates change. It flat out costs a lot more to make a high
quality product than an ordinary one that may pack in many features but defect rates are
high--ultimately costing the customer. So stop [censored] if someone wants $19.99 for replacement
software or something. Again, obviously none of you are in sales, marketing or manufacturing and
you all seem to have these utopian ideas--having a web server and a url is not some simplistic
project without cost. For your information, every company pays for things like bandwidth, backup,
maintenance, development, editing, etc. Everything added has a cost as well as every extra megabyte
of storage and bandwidth. Please do not talk to me about gee it will save the company this and that
to "not have to deal with the customer"--they deal with him then in a different manner which is not
a static cost. Oh and by the way to the guy who said Microsoft at some point did not support NT
early on--where did you get that load of [censored]. I sold over $1mm a year of it at the time and they
certainly supported my customers--for a fee. Talk about what you have expertise--having an opinion
is like having an [censored], so what! And to the Kazza suggestor, well that is patently an illegal
service and violates every ethical principle there is. Steal someone else's product because no one
will come after you--try that explanation to the police when they catch you shoplifting a pair of
pantyhose, some chewing gum and a few CD's at your local Target or Wal-Mart. And then tell it to
the judge Wynona! because it is not locked down and sits on a shelf for you to pick and bring to
the cashier, that does not give you the right to take it because the CEO lives in a $10MM mansion
on the shore or a golf course. The question is why I think all of you who openly support theft of
property and intellectual property or demand this tone of entitlement can have a rational
discussion of ideas and things like ethics--instead it is all about what can I get out of them
later! Ugh! Dan "Alex Rodriguez" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

In article <[email hidden]>,

[email hidden]

Quoted message said:

says...

Quoted message said:

Why isn't it free? Well gee, because it costs money!

The person already paid when they bought their monitor.

Quoted message said:

The disk costs, the burning time and human activity costs and the postage and packaging

costs.

Quoted message said:

Easily solved issue. Provide free downloads and charge people who want to buy a disc.

Quoted message said:

it isn't Polar's problem that you lost the disk they sold you as part of

the

Quoted message said:

Quoted message said:

package. Plus on top of all that, they are giving out an additional copy

of

Quoted message said:

Quoted message said:

intellectual property.

He already has a license for the software, so he shouldn't have to pay for the license a
second time.

Quoted message said:

If you are telling the truth that is one thing, if you aren't at least they are covered in some
minimal way--plus they have

to

Quoted message said:

Quoted message said:

stock the stuff and housing it costs in real estate and it ties up their capital. The product is
made in Europe but is shipped to the US...does

that

Quoted message said:

Quoted message said:

make more sense? They provide you a product and a service, so you pay

for

Quoted message said:

Quoted message said:

it, plain and simple. Last time I heard they were a "for-profit" enterprise---good thing because
in your utopian imagination you would not have the product because you would simple get what
everyone else does, everything dumbed down to the lowest common denominator.

A simple download sight would solve the problem quite nicely. I would save polar a lot of
trouble.
-----------------
Alex __O _-\<,_ (_)/ (_)

please remove "nospam" in address when replying

Steve G said:

I do know that downloading something that is not your's is illegal.

But not necessarily unethical - you were buying the HRM, not the software. I wouldn't see anything
wrong with obtaining a copy by any practical means.

Quoted message said:

the original? Maybe they wouldn't advertise it, but in a polite email that I sent, seems like they
might have been customer friendly.

They'd do well to advertise it - just answering that email cost them more than something on their
Website saying "grab the HRM software here" would. Humans' time is really expensive.
--
David Damerell <[email hidden]> Kill the tomato!

You are buying a package of a monitor and the software to make use of the data it collects and
there-in you get the higher benefit. It is certainly odd that you would say this. There is a
difference between a manual and software. Must I explain the relative value and cost savings to the
customer to not print a manual and simply provide it online? Shipping, printing, etc.....

Most seem to see this as a onesided, well gee software should be free....huh? Well then maybe wheat
products and fruit should be as well....

And one last thing to this disjointed reply--I am tired tonight--why would someone want the software
if they didn't have the monitor? Well, let's see, they are a competitor trying to reverse engineer
it to take shortcuts making it work with their product? Or how about the guy who buys his heart rate
monitor from a friend? Or from a non-authorized dealer masquerading as a dealer on ebay? Or maybe he
stole the display model? Or robbed a truck?.....That question is just plain spurious. Again, a self
justification. Now if you asked why it will cost $129 to get another copy of the software, well then
I am with you on wanting to know why! Just so no one thinks I am in the ether, I lose stuff too and
I groan when I have to pay to replace it, but I do try to remind myself that I lost it and I expect
to have to pay--and I have no problem with that, but that doesn't mean I have to enjoy it!

dan

Dan

"David Damerell" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

Steve G said:

I do know that downloading something that is not your's is illegal.

But not necessarily unethical - you were buying the HRM, not the software. I wouldn't see anything
wrong with obtaining a copy by any practical means.

Quoted message said:

the original? Maybe they wouldn't advertise it, but in a polite email that I sent, seems like
they might have been customer friendly.

They'd do well to advertise it - just answering that email cost them more than something on their
Website saying "grab the HRM software here" would. Humans' time is really expensive.
--
David Damerell <[email hidden]> Kill the tomato!

Dan O'Brasky said:

Most seem to see this as a onesided, well gee software should be free....huh?

This is a straw man, since no-one is advocating this position in general.

Quoted message said:

Well then maybe wheat products and fruit should be as well....

This is a demented analogy, since wheat products and fruit do not admit of duplication at
near-zero cost.

Quoted message said:

And one last thing to this disjointed reply--I am tired tonight--why would someone want the
software if they didn't have the monitor? Well, let's see, they are a competitor trying to reverse
engineer it to take shortcuts making it work with their product?

Then presumably their budget will extend to buying one of the monitors themselves, which they will
need in any case.

Quoted message said:

Or how about the guy who buys his heart rate monitor from a friend?

Yes, it would be a good thing if second-hand sales were not made more awkward by non-availability
of software.

Quoted message said:

Or maybe he stole the display model? Or robbed a truck?

Do you have any evidence to suggest that theft of devices that don't require software is higher?

[Presumably the truck is carrying the software as well as the devices!]
--
David Damerell <[email hidden]> flcl?

software can be downloaded from the Polar website...

"Dan O'Brasky" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

You are buying a package of a monitor and the software to make use of the data it collects and
there-in you get the higher benefit. It is certainly odd that you would say this. There is a
difference between a manual and software. Must I explain the relative value and cost savings to
the customer to not print a manual and simply provide it online? Shipping, printing, etc.....

Most seem to see this as a onesided, well gee software should be free....huh? Well then maybe
wheat products and fruit should be as

well....

Quoted message said:

And one last thing to this disjointed reply--I am tired tonight--why would someone want the
software if they didn't have the monitor? Well, let's

see,

Quoted message said:

they are a competitor trying to reverse engineer it to take shortcuts

making

Quoted message said:

it work with their product? Or how about the guy who buys his heart rate monitor from a friend? Or
from a non-authorized dealer masquerading as a dealer on ebay? Or maybe he stole the display
model? Or robbed a truck?.....That question is just plain spurious. Again, a self justification.
Now if you asked why it will cost $129 to get another copy of the software, well then I am with
you on wanting to know why! Just so

no

Quoted message said:

one thinks I am in the ether, I lose stuff too and I groan when I have to pay to replace it, but I
do try to remind myself that I lost it and I

expect

Quoted message said:

to have to pay--and I have no problem with that, but that doesn't mean I have to enjoy it!

dan

Dan

"David Damerell" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

Steve G said:

I do know that downloading something that is not your's is illegal.

But not necessarily unethical - you were buying the HRM, not the

software.

Quoted message said:

Quoted message said:

I wouldn't see anything wrong with obtaining a copy by any practical means.

Quoted message said:

the original? Maybe they wouldn't advertise it, but in a polite email that I sent, seems like
they might have been customer friendly.

They'd do well to advertise it - just answering that email cost them

more

Quoted message said:

Quoted message said:

than something on their Website saying "grab the HRM software here"

would.

Quoted message said:

Quoted message said:

Humans' time is really expensive.
--
David Damerell <[email hidden]> Kill the tomato!