Mike Jacoubowsky said:Quoted message said:-Sent the frame to Litespeed ($40) with a detailed letter explaining
the problem and included measurements. Asked for a new headtube.Why did *you* send the frame back to Litespeed? *You* have no financial
leverage with the company. The bike shop you purchased it from should be
handling all this, and then things might happen appropriately. Yes, it would
be great if every company treated every customer with a decent amount of
respect and dedication to fixing problems, but they don't. In the real
world, issues likes yours are best handled through the shop that sold you
the (apparently defective) frame in the first place. Not because they did
anything wrong, but because they're in a much better position to get the
problem taken care of. Plus, along with the sale comes a responsibility to
take care of problems that arise from that sale. If I had sold that bike or
frame, I'd *want* to get it taken care of for the customer.--Mike-- Chain Reaction Bicycleswww.ChainReactionBicycles.com
Technically, I sent it to the bike shop (in TN) who then brought it to
Litespeed. So the shop was involved.
Jay