Kryptonite lock replacement

Quoted message said:

I just got an a note back about my lock replacement being
a first come first served system, which seems fine to me.

Has anybody gotten a replacement lock back yet? What
does it look like? Is it the same U-bolt with a different key, or
something different?

I haven't gotten the locks back, but I did get the return shipping
label and they went out a week ago. I sent in for the replacements
within the first 24 hours, I believe, which probably means I was
number 234049 🙂

If you go to the Kryptonite web site and look over the bike lock
section, they have pictures of their newer models. Looks very similar
to the old ones except for some different colored plastic coating. For
example, the model I *should* be getting *should* look like this-

http://www.kryptonitelock.com/inetisscripts/abtinetis.exe/PublicArticleDetails@public?artid=2792&atf=products_item&pgrp=20

My old ones were all black. If I get back something completely
different, I'll post about it.

Quoted message said:

I just got an a note back about my lock replacement being
a first come first served system, which seems fine to me.

I haven't gotten around to submitting my request yet. But looks like I will
have to phone first. I have two Kryptonite-5 U-locks, which aren't listed.
But a big issue to me is they are keyed the same. I very much want
replacements also keyed the same. I have three of their locks in total, and
carrying two of their keys is enough. As it is now their two keys are 67%
of the keys I carry around with me. Not owning a car my only other key is
my house key.

Don <donwiss at panix.com>.

It's taken three attempts to submit my info, over the period of a month, to
get any response back from Kryptonite. My first try was via email , as they
initially requested, and subsequent tries were through the website.

Paul

--

Respond via group- that's what it's there for, isn't it?

Paul Hays said:

It's taken three attempts to submit my info, over the period of a month, to
get any response back from Kryptonite. My first try was via email , as they
initially requested, and subsequent tries were through the website.

Well heck, it's probably been several weeks if not more than a month for me
to get a reply. I figure probably that much longer to get the call tag.

--

-TTFN

-Steven

Dan Daniel said:

Quoted message said:

I just got an a note back about my lock replacement being
a first come first served system, which seems fine to me.

Has anybody gotten a replacement lock back yet? What
does it look like? Is it the same U-bolt with a different key, or
something different?

I haven't gotten the locks back, but I did get the return shipping
label and they went out a week ago. I sent in for the replacements
within the first 24 hours, I believe, which probably means I was
number 234049 🙂

If you go to the Kryptonite web site and look over the bike lock
section, they have pictures of their newer models. Looks very similar
to the old ones except for some different colored plastic coating. For
example, the model I *should* be getting *should* look like this-

http://www.kryptonitelock.com/inetisscripts/abtinetis.exe/PublicArticleDetails@public?artid=2792&atf=products_item&pgrp=20

My old ones were all black. If I get back something completely
different, I'll post about it.

Great! Thanks!

--

-TTFN

-Steven

Quoted message said:

Paul Hays said:

It's taken three attempts to submit my info, over the period of a month, to
get any response back from Kryptonite. My first try was via email , as they
initially requested, and subsequent tries were through the website.

Well heck, it's probably been several weeks if not more than a month for me
to get a reply. I figure probably that much longer to get the call tag.

Part of the process is that Kryptonite is replacing locks as new
models and stock arrive. They were still in the process of introducing
the new key type when this whole mess hit the fan, so they did not
have stock on hand. They have tried to speed up production and
delivery, but they really weren't set up to replace thousands and
thousands of locks within a couple of weeks.

Another issue, related to this, is that I imagine that their planned
product rollout would have started with the higher end models and
worked down. I don't know what model you have, but I do know that the
one I had, the Evo 2000 Mini, is a very popular model and on the
higher end of their scale. Before this whole mess they were probably
already producing them, so they could get the actual locks to do the
replacement plan. Other models may be in different stages of
production and delivery.

FYI, I never received any acknowledgement from Kryptonite before I
received the email with the return label.