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Is this normal LBS behavior on pricing?

Started by Jacque_strapp · · Last activity · 14 posts · 577 views

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Road Cycling
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26 April 2004
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1 May 2004
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Jacque_strapp
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  1. Hi all:

    I am new to biking (at least with bikes that cost more than
    $100), and thinking of getting a hybrid bike for tooling
    around town, maybe to ride to work, probably some light dirt
    trail riding. There is a shop near me that sells two of the
    brands I've been looking at (Raleigh and Trek), but when I
    asked the guy about prices I got a strange response:

    "The price on the tag is probably higher than what you'll
    actually pay."

    The implication being they are open to haggling. That kind
    of makes comparison shopping impossible, even between
    different models in that store. Is this acceptable behavior,
    or should I look for another shop? I realize I should
    support a small bike shop, but there are a couple other
    small shops within driving distance (but this one is in
    riding distance).

  2. "Jacque_Strapp" <[email hidden]> wrote in message
    "]news:[email hidden]...

    Quoted message said:

    The implication being they are open to haggling. That kind
    of makes comparison shopping impossible, even between
    different models in that store. Is this acceptable
    behavior, or should I look for another shop?

    It's pretty standard in my experience. There are several
    factors at work you have to realize. One is that some
    manufacturers don't like shops marking their bikes cheaper
    than list price. I would recommend you find the shop you're
    most comfortable with, who take the time to FIT the bike
    properly for you and look like they have competent shop
    staff and pay whatever they want. Well, try to knock them
    down a big.. ;-) Believe me, a proper fit and competent
    staff are worth the bucks.

    Cheers,

    Scott..

  3. Hi Jacque, Yes, this is pretty much normal in just about
    every bike you'll walk into. It's nothing to be leery, or
    afraid of. I understand what you say how this makes things a
    bit confusing. Never be afraid to ask them what thier bottom
    line price is for anything, Bikes, Parts, Servicing.

    Yes, hybrids/MTB's like Trek/Raliegh can get quite pricey.
    Easily exceeding $1,000 in price. I recommend getting a
    price on a bike you like, take down its model number, and
    come home, and at least do some homework online, or possibly
    visit another trek/Raliegh dealer in town if you have one.

    If your looking for basic transportaion, in a bike that is
    not too shabby, and the prices are very low (less than
    $200), maybe check out Wal-Mart?

    No, naturally, they are not of Trek, or Raleigh quality, but
    some aren't all that bad either for a basic bike. The choice
    ultimately has to be yours for what exactly you are looking
    for. There's pro, and con in buying a $149 bike versus a
    better quality bike in the $300-$500 range. Usually the Wal-
    Mart quality bikes will have components that are of much
    cheaper quality than these better brand bikes. Things like
    wheels/tires/saddles brakes/etc.etc.

    One thing you won't find at Wal-Mart though, is someone who
    can help you when your bike has a problem down the road. If
    you have no great knowledge in maintaining, or servicing a
    bike, then the bike shop will be a wiser move.

    Most, if not all Bike Shops will service/adjust/inspect your
    bike for free from when it is first purchased. Some shops
    will do this up to one year from date of purchase, and that
    is a nice plus versus somewhere like Wal-Mart.

    Most bike shops have pretty decent people there, and welcome
    your business. hope this helps, and best of luck, Mark

    It doesn't meanJacque_Strapp
    <[email hidden]> wrote in message
    news:<[email hidden]>...

    Quoted message said:

    Hi all:

    I am new to biking (at least with bikes that cost more
    than $100), and thinking of getting a hybrid bike for
    tooling around town, maybe to ride to work, probably some
    light dirt trail riding. There is a shop near me that
    sells two of the brands I've been looking at (Raleigh and
    Trek), but when I asked the guy about prices I got a
    strange response:

    "The price on the tag is probably higher than what you'll
    actually pay."

    The implication being they are open to haggling. That kind
    of makes comparison shopping impossible, even between
    different models in that store. Is this acceptable
    behavior, or should I look for another shop? I realize I
    should support a small bike shop, but there are a couple
    other small shops within driving distance (but this one is
    in riding distance).

  4. Umm..................... they tell you that you can buy it
    for less than list and you're complaining?

    You could always just pay list price! :-)

    Most bike shops will horse trade to some degree.

    "Jacque_Strapp" <[email hidden]> wrote
    in message
    "]news:[email hidden]...

    Quoted message said:

    Hi all:

    I am new to biking (at least with bikes that cost more
    than $100), and thinking of getting a hybrid bike for
    tooling around town, maybe to ride to work, probably some
    light dirt trail riding. There is a shop near me that
    sells two of the brands I've been looking at (Raleigh and
    Trek), but when I asked the guy about prices I got a
    strange response:

    "The price on the tag is probably higher than what you'll
    actually pay."

    The implication being they are open to haggling. That kind
    of makes comparison shopping impossible, even between
    different models in that store. Is this acceptable
    behavior, or should I look for another shop? I realize I
    should support a small bike shop, but there are a couple
    other small shops within driving distance (but this one is
    in riding distance).

  5. Jacque_Strapp (great name for an athlete) said:
    Hi all:

    I am new to biking (at least with bikes that cost more than
    $100), and thinking of getting a hybrid bike for tooling
    around town, maybe to ride to work, probably some light dirt
    trail riding. There is a shop near me that sells two of the
    brands I've been looking at (Raleigh and Trek), but when I
    asked the guy about prices I got a strange response:

    "The price on the tag is probably higher than what you'll
    actually pay."

    The implication being they are open to haggling. That kind
    of makes comparison shopping impossible, even between
    different models in that store. Is this acceptable behavior,
    or should I look for another shop? I realize I should
    support a small bike shop, but there are a couple other
    small shops within driving distance (but this one is in
    riding distance).

    Quoted message said:
    Quoted message said:

    Bill, riding bent in Florida (hence the screen name)

    I may be old and fat, but by golly,

    I'm Slow!

    To e-mail, remove undies

  6. SORRY 'BOUT THAT; HIT WRONG BUTTON

    Jacque_Strapp (still a great name) said:

    Hi all:

    I am new to biking (at least with bikes that cost more than
    $100), and thinking of getting a hybrid bike for tooling
    around town, maybe to ride to work, probably some light dirt
    trail riding. There is a shop near me that sells two of the
    brands I've been looking at (Raleigh and Trek), but when I
    asked the guy about prices I got a strange response:

    "The price on the tag is probably higher than what you'll
    actually pay."

    The implication being they are open to haggling. That kind
    of makes comparison shopping impossible, even between
    different models in that store. Is this acceptable behavior,
    or should I look for another shop? I realize I should
    support a small bike shop, but there are a couple other
    small shops within driving distance (but this one is in
    riding distance).

    What, you never bought a car?

    Quoted message said:
    Quoted message said:

    Bill, riding bent in Florida (hence the screen name)

    I may be old and fat, but by golly,

    I'm Slow!

    To e-mail, remove undies

  7. Quoted message said:

    I am new to biking (at least with bikes that cost more than $100), and
    thinking of getting a hybrid bike for tooling around town, maybe to
    ride to work, probably some light dirt trail riding. There is a shop
    near me that sells two of the brands I've been looking at (Raleigh and
    Trek), but when I asked the guy about prices I got a strange response:

    "The price on the tag is probably higher than what you'll
    actually pay."

    The implication being they are open to haggling. That kind
    of makes comparison shopping impossible, even between
    different models in that store. Is this acceptable
    behavior, or should I look for another shop? I realize I
    should support a small bike shop, but there are a couple
    other small shops within driving distance (but this one is
    in riding distance).

    That's going to vary by shop. There are quite a few that
    will mark up something higher than they normally expect to
    sell something for and, if somebody's willing to pay that,
    great, it's money in the bank. But there are also shops
    (like ours) where the price on the tag *is* the price, no
    matter how much haggling one wishes to do. We price our
    bikes to be competitive and go out of our way to make sure
    the bike fits properly and doesn't sit in the garage... and
    it's our job to make sure that the bike is worth the price
    on the tag. If we can't convince the customer of that, we
    lose the sale. But if our staff didn't recognize that the
    bike on the floor does have a value, and that that value is
    a result of what we put into it... I think we'd actually
    sell fewer bikes, not more, if we had a moving-target for
    pricing. And I'm positive our service to the customer would
    decline, because the way things are set up now, everyone in
    the store knows we have something to live up to. If they
    can't stand behind the price on the tag, then they're not
    going to live up to it, either.

    There are lots of different ways to do business, and there's
    no single one that's right or wrong for everybody.

    --Mike-- Chain Reaction Bicycles
    chainreactionbicycles.comchainreactionbicycles.com

    "Jacque_Strapp" <[email hidden]> wrote
    in message
    "]news:[email hidden]...

    Quoted message said:

    Hi all:

    I am new to biking (at least with bikes that cost more
    than $100), and thinking of getting a hybrid bike for
    tooling around town, maybe to ride to work, probably some
    light dirt trail riding. There is a shop near me that
    sells two of the brands I've been looking at (Raleigh and
    Trek), but when I asked the guy about prices I got a
    strange response:

    "The price on the tag is probably higher than what you'll
    actually pay."

    The implication being they are open to haggling. That kind
    of makes comparison shopping impossible, even between
    different models in that store. Is this acceptable
    behavior, or should I look for another shop? I realize I
    should support a small bike shop, but there are a couple
    other small shops within driving distance (but this one is
    in riding distance).

  8. In article <[email hidden]>,
    [email hidden] says...

    Quoted message said:

    Hi all:

    I am new to biking (at least with bikes that cost more
    than $100), and thinking of getting a hybrid bike for
    tooling around town, maybe to ride to work, probably some
    light dirt trail riding. There is a shop near me that
    sells two of the brands I've been looking at (Raleigh and
    Trek), but when I asked the guy about prices I got a
    strange response:

    "The price on the tag is probably higher than what you'll
    actually pay."

    The implication being they are open to haggling. That kind
    of makes comparison shopping impossible, even between
    different models in that store. Is this acceptable
    behavior, or should I look for another shop?

    I would think that by comparing list prices, you could get
    a pretty good idea of the relative actual selling price as
    well. For example, if one model lists for $100 more than
    another, it's probably going to actually sell for $80 to
    $100 more than the other, no matter what the actual
    selling price is.

    ....

    --
    Remove the ns_ from if replying by e-mail (but keep posts in
    the newsgroups if possible).

  9. Quoted message said:

    One thing you won't find at Wal-Mart though, is someone
    who can help you when your bike has a problem down the
    road. If you have no great knowledge in maintaining, or
    servicing a bike, then the bike shop will be a wiser move.

    Most, if not all Bike Shops will service/adjust/inspect
    your bike for free from when it is first purchased. Some
    shops will do this up to one year from date of purchase,
    and that is a nice plus versus somewhere like Wal-Mart.

    In addition, most bike dealers aren't opposed to servicing a
    decent quality Wal-Mart bike either. A LBS can actually make
    more money on service and accessories than on bike sales and
    I generally don't see LBS turn away any business.

  10. In article <[email hidden]>,
    mikej1 @ix.netcom.com says...

    ...

    Quoted message said:
    Quoted message said:

    The implication being they are open to haggling. That
    kind of makes comparison shopping impossible, even
    between different models in that store. Is this
    acceptable behavior, or should I look for another shop?
    I realize I should support a small bike shop, but there
    are a couple other small shops within driving distance
    (but this one is in riding distance).

    That's going to vary by shop. There are quite a few that
    will mark up something higher than they normally expect to
    sell something for and, if somebody's willing to pay that,
    great, it's money in the bank. But there are also shops
    (like ours) where the price on the tag *is* the price, no
    matter how much haggling one wishes to do. We price our
    bikes to be competitive and go out of our way to make sure
    the bike fits properly and doesn't sit in the garage...
    and it's our job to make sure that the bike is worth the
    price on the tag. If we can't convince the customer of
    that, we lose the sale. But if our staff didn't recognize
    that the bike on the floor does have a value, and that
    that value is a result of what we put into it... I think
    we'd actually sell fewer bikes, not more, if we had a moving-
    target for pricing. And I'm positive our service to the
    customer would decline, because the way things are set up
    now, everyone in the store knows we have something to live
    up to. If they can't stand behind the price on the tag,
    then they're not going to live up to it, either.

    There are lots of different ways to do business, and
    there's no single one that's right or wrong for everybody.

    This appears to be similar to what the shop where I bought
    my bike does: Of the bikes where I'm familiar with the list
    price, he's always under the list price, but doesn't haggle.
    He's always willing to answer questions, and I try to return
    the favor by buying stuff from him when he's at least close
    to what I can find it for elsewhere (mail order, that is;
    there's very little difference between his price and that of
    other shops in the area).

    ...

    --
    Remove the ns_ from if replying by e-mail (but keep posts in
    the newsgroups if possible).

  11. Jacque_wrote:

    Quoted message said:

    ...There is a shop near me that sells two of the brands
    I've been looking at (Raleigh and Trek), but when I asked
    the guy about prices I got a strange response:

    "The price on the tag is probably higher than what you'll
    actually pay."

    The implication being they are open to haggling. That kind
    of makes comparison shopping impossible, even between
    different models in that store. Is this acceptable
    behavior, or should I look for another shop? I realize I
    should support a small bike shop, but there are a couple
    other small shops within driving distance (but this one is
    in riding distance).

    Just think of it as exchange, if you've ever done foreign
    currency. Compare the listed or tagged prices, then be
    pleasantly surprised. LBS will throw in extras (car
    racks, rear racks, bottles, tools, you name it) and
    they'll swap out parts. So besides paying, say, $150
    instead of $160, you'll get freebies to get you out on
    the road. HTH --Karen M.

  12. On Mon, 26 Apr 2004 00:03:15 -0400, Jacque_Strapp
    <[email hidden]> wrote:

    Thanks for the replies all, that helps. I will probably have
    some more questions before I ultimately decide...

    Quoted message said:

    Hi all:

    I am new to biking (at least with bikes that cost more than
    $100), and thinking of getting a hybrid bike for tooling
    around town, maybe to ride to work, probably some light
    dirt trail riding. There is a shop near me that sells two
    of the brands I've been looking at (Raleigh and Trek), but
    when I asked the guy about prices I got a strange response:

    "The price on the tag is probably higher than what you'll
    actually pay."

    The implication being they are open to haggling. That kind
    of makes comparison shopping impossible, even between
    different models in that store. Is this acceptable
    behavior, or should I look for another shop? I realize I
    should support a small bike shop, but there are a couple
    other small shops within driving distance (but this one is
    in riding distance).

  13. "Jacque_Strapp" <[email hidden]> wrote in message
    "]news:[email hidden]...

    Quoted message said:

    The implication being they are open to haggling. That kind
    of makes comparison shopping impossible, even between
    different models in that store. Is this acceptable
    behavior, or should I look for another shop? I realize I
    should support a small bike shop, but there are a couple
    other small shops within driving distance (but this one is
    in riding distance).

    No-haggle pricing does exist, but most shops aren't willing
    to lose a sale over a small amount of money. If the bike is
    already on sale, then I don't think you will normally be
    able to haggle. Also, some shops prefer to throw in some
    accessories instead of haggling on the base price, since the
    margins on accessories are very good, but the margins on
    bikes are not.

    Some shops won't haggle at all. I.e., as Mike J. stated, his
    shop doesn't do this, and I have found his prices to already
    be lower than other stores.
    I.e., I ended up paying $100 more than his price on one Trek
    bike that I bought ($1100 versus $1000), plus I had to
    drive 60 miles each way to get it, because I needed a
    size that he didn't have and couldn't obtain because it
    was a end-of-the-year close-out.

    I wouldn't let a $50 difference on an $500 bicycle be the
    factor in determining where to buy. But similarly, the most
    expensive shop is not necessarily the best shop. I tend to
    wait for sales, i.e. one good shop near me periodically
    mails out 10% off sale notices, once they were up to 15% (in
    January, during a "Super Bowl" sale where they took another
    5% off during the game).

    Saturn gave no-haggle pricing a bad name, with mediocre
    products at high prices (compared to products from Toyota
    and Honda dealers at least). But a fair no-haggle price is
    fine. I think that with haggling the norm on so many higher
    priced products (cars, houses, furniture, appliances, etc.)
    that it's sometimes hard to believe that a store can
    actually price items fairly.

  14. Quoted message said:

    Saturn gave no-haggle pricing a bad name, with mediocre
    products at high prices (compared to products from Toyota
    and Honda dealers at least).

    Maybe, but Saturn's dent-resistant side panel ads are still
    pretty funny. Obviously I'd feel differently if it appeared
    the car was at fault when the bike runs into it, but heck,
    could be those flexible panels absorb some of the impact and
    save cyclists!

    --Mike-- Chain Reaction Bicycles
    chainreactionbicycles.comchainreactionbicycles.com

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