I have a problem... UPS won't fix

Joseph Jozwik said:

Hello everyone, Just to recap

" Just letting you know I bought my Single Speed :-) got on monday. :-) got it out of the box :-)
Noticed a Fat dent in the lower bar and nice big scrapes. :-( Thanks UPS :-("

I called them today and they said they are not going to pay on that claim because the bike was not
package properly... Any suggestions on what i should do from here? It was shipped in a bike box
and the frame was padded with a foam.

Who did you buy it from? It sounds like it should be an issue between whoever shipped it and UPS.
One of those two should make it right. Have you asked the seller about it?

Matt

Quoted post said:

Originally posted by Joseph Jozwik
Hello everyone, Just to recap

" Just letting you know I bought my Single Speed :-) got on monday. :-) got it out of the box :-)
Noticed a Fat dent in the lower bar and nice big scrapes. :-( Thanks UPS :-("

I called them today and they said they are not going to pay on that claim because the bike was not
package properly... Any suggestions on what i should do from here? It was shipped in a bike box and
the frame was padded with a foam.

The only experience I had with UPS had to do with damaged electronic equipment. It was insured.The equipment was picked up examined by UPS and sent back to the shipper which seemed odd to me since I had payed for it and was the only one out money.The shipper had to fill out a form to UPS and after about a month I got a check which was sent to the shipper again odd since he already had his money. If you did not insure the package I believe you will have a harder time making a claim. If you had no insurance and used a credit card you may want to contact your processor to see if they will help you with a charge back. I believe you will have to wait 30 days to make such a claim.

Good luck and try to be patient.

Joseph Jozwik said:

Hello everyone, Just to recap

" Just letting you know I bought my Single Speed :-) got on monday. :-) got it out of the box :-)
Noticed a Fat dent in the lower bar and nice big scrapes. :-( Thanks UPS :-("

I called them today and they said they are not going to pay on that claim because the bike was not
package properly... Any suggestions on what i should do from here? It was shipped in a bike box
and the frame was padded with a foam.

If the outside of the box was ripped or torn this is pure BS. Ask to talk to their manager and raise
hell, but be polite.

Otherwise, they may have a point. If the box was not damaged then your only recourse is to go after
the person/company that shipped the bike.

Good luck, and please keep us posted on what happens next.
--
Slacker

Joseph Jozwik said:

Hello everyone, Just to recap

" Just letting you know I bought my Single Speed :-) got on monday. :-) got it out of the box :-)
Noticed a Fat dent in the lower bar and nice big scrapes. :-( Thanks UPS :-("

I called them today and they said they are not going to pay on that claim because the bike was not
package properly... Any suggestions on what i should do from here? It was shipped in a bike box
and the frame was padded with a foam.

Was it insured? If not good luck, though I believe you are justified in putting in a claim.

--
- Zilla Cary, NC (Remove XSPAM)

"Joseph Jozwik" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

Hello everyone, Just to recap

" Just letting you know I bought my Single Speed :-) got on monday. :-) got it out of the box :-)
Noticed a Fat dent in the lower bar and nice big scrapes. :-( Thanks UPS :-("

I called them today and they said they are not going to pay on that claim because the bike was not
package properly... Any suggestions on what i should do from here? It was shipped in a bike box
and the frame was padded with a foam.

Contact the shipper. Tell them what happened. It is up to them to deal with UPS, not you. Also, ask
them what they are going to do to make it tight.

Quoted post said:

Originally posted by Joseph Jozwik
Hello everyone, Just to recap

" Just letting you know I bought my Single Speed :-) got on monday. :-) got it out of the box :-)
Noticed a Fat dent in the lower bar and nice big scrapes. :-( Thanks UPS :-("

I called them today and they said they are not going to pay on that claim because the bike was not
package properly... Any suggestions on what i should do from here? It was shipped in a bike box and
the frame was padded with a foam.

I had one damaged because shipper did not pack it properly.UPS did not pay. Shipper was reputable and ate it. Many would not. Easy for UPS to say someone elses fault. If not stick with it,but it's up to shipper to really pursue it I believe..Good luck.

I bought if off a classified ad of MTBreview.com then he shipped it through one of those mail boxes
etc. type stores. I think im just going to start calling him and bugging him more..

Joe

"MattB" <[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

Joseph Jozwik said:

Hello everyone, Just to recap

" Just letting you know I bought my Single Speed :-) got on monday. :-) got it out of the box
:-) Noticed a Fat dent in the lower bar and nice big scrapes. :-( Thanks UPS :-("

I called them today and they said they are not going to pay on that claim because the bike was
not package properly... Any suggestions on what i should do from here? It was shipped in a bike
box and the frame was padded with a foam.

Who did you buy it from? It sounds like it should be an issue between whoever shipped it and UPS.
One of those two should make it right. Have

you

Quoted message said:

asked the seller about it?

Matt

The outside of the box was Puncture like a rod or something went through the box it is torn up on
the outside. I think this could be one of those near endless hassles. Thanks Joe

"Slacker" <[email hidden]> wrote in message -"]news:[email hidden]-
berlin.de...

Quoted message said:

Joseph Jozwik said:

Hello everyone, Just to recap

" Just letting you know I bought my Single Speed :-) got on monday. :-) got it out of the box
:-) Noticed a Fat dent in the lower bar and nice big scrapes. :-( Thanks UPS :-("

I called them today and they said they are not going to pay on that claim because the bike was
not package properly... Any suggestions on what i should do from here? It was shipped in a bike
box and the frame was padded with a foam.

If the outside of the box was ripped or torn this is pure BS. Ask to talk

to

Quoted message said:

their manager and raise hell, but be polite.

Otherwise, they may have a point. If the box was not damaged then your

only

Quoted message said:

recourse is to go after the person/company that shipped the bike.

Good luck, and please keep us posted on what happens next.
--
Slacker

"Joseph Jozwik" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

I bought if off a classified ad of MTBreview.com then he shipped it

through

Quoted message said:

one of those mail boxes etc. type stores. I think im just going to start calling him and bugging
him more..

Mail Boxes Etc.?? Did they pack it? If so, they are owned by UPS.

"Mojo Deluxe" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

"Joseph Jozwik" <[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

I bought if off a classified ad of MTBreview.com then he shipped it

through

Quoted message said:

one of those mail boxes etc. type stores. I think im just going to start calling him and bugging
him more..

Mail Boxes Etc.?? Did they pack it? If so, they are owned by UPS.

aka UPS store.

Joseph Jozwik said:

Hello everyone, Just to recap

" Just letting you know I bought my Single Speed :-) got on monday. :-) got it out of the box :-)
Noticed a Fat dent in the lower bar and nice big scrapes. :-( Thanks UPS :-("

I called them today and they said they are not going to pay on that claim because the bike was not
package properly... Any suggestions on what i should do from here? It was shipped in a bike box
and the frame was padded with a foam.

I just remembered that I forgot to mention something here.I know this is after the fact for you, but
maybe it will help you next time.

Never sign the UPS/FedEx receipt without inspecting at all sides of the package first. If there is
visible damage to the container or it looks like is was re-taped, you have a few options.

1. Have the delivery person note on the computerized receipt that the package is damaged or opened.
2. Ask the delivery person if you can (carefully) open it to verify no damage is done to the
contents while they watch.
3. Refuse delivery if need be.

Once a notation is made on the receipt, believe me, someone is going to foot the bill to correct the
problem, and it won't be you.

I recently picked up a package from a UPS depot. It was a computer case that I ordered. I signed the
delivery receipt and wheeled the box out to my truck. The bottom of the box wasn't even sealed, but
I didn't notice at first. I wheeled it right back into the UPS depot and inspected it after
explaining what happened. The girl also put a note on my receipt just in case. Turns out, nothing
was damaged or missing. But they are pretty cool about this kind of stuff as long as it's done at
the moment, not after the fact.

Anyway, how'd it turn out for you?
--
Slacker

UPS always rejects claims the first time. Keep after them. They screwed up and will pay for
it...eventually. By the way, you aren't the insuree. The person who sent it is. It is his
responsibility...with your help...to get the money from them.

You are right. It can be a big hassle.

Danny

"Joseph Jozwik" <[email hidden]> wrote in message "]news:[email hidden]...

Quoted message said:

The outside of the box was Puncture like a rod or something went through

the

Quoted message said:

box it is torn up on the outside. I think this could be one of those near endless hassles.
Thanks Joe

"Slacker" <[email hidden]> wrote in message -"]news:[email hidden]-
berlin.de...

Quoted message said:

Joseph Jozwik said:

Hello everyone, Just to recap

" Just letting you know I bought my Single Speed :-) got on monday. :-) got it out of the box
:-) Noticed a Fat dent in the lower bar and nice big scrapes. :-( Thanks UPS :-("

I called them today and they said they are not going to pay on that claim because the bike was
not package properly... Any suggestions on what i should do from here? It was shipped in a
bike box and the frame was padded with a foam.

If the outside of the box was ripped or torn this is pure BS. Ask to

talk

Quoted message said:

to

Quoted message said:

their manager and raise hell, but be polite.

Otherwise, they may have a point. If the box was not damaged then your

only

Quoted message said:

recourse is to go after the person/company that shipped the bike.

Good luck, and please keep us posted on what happens next.
--
Slacker