how to contact icycleusa.com

From their "Contact Us" page on their web site:

http://www.nexternal.com/shared/HelpDesk/ask.asp?CS=icycles

"bike writer" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Several of my friends are trying to get in touch with icycleusa.com.
Their web site is totally useless. Anyone have an email or contact #?
Thanks,
[email hidden]

I would have to somewhat side with the original poster. The site does not
have a phone number. The only contact methods are mail, fax, and email.
This is not very professional, even though I have ordered from them before
with no problems.

--
--------------------------
Andre Charlebois
AGC-PC support
http://agc-pc.tripod.com
BPE, MCSE4.0, CNA, A+

"Corey Green" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

From their "Contact Us" page on their web site:

http://www.nexternal.com/shared/HelpDesk/ask.asp?CS=icycles

"bike writer" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Several of my friends are trying to get in touch with icycleusa.com.
Their web site is totally useless. Anyone have an email or contact #?
Thanks,
[email hidden]

From Network Solutions Whois Database=======================

Domain Name.......... icyclesusa.com
Creation Date........ 2000-01-20
Registration Date.... 2000-01-20
Expiry Date.......... 2014-01-20
Organisation Name.... Icycles
Organisation Address. P.O. Box 97961
Organisation Address.
Organisation Address. Las Vegas
Organisation Address. 89193
Organisation Address. NV
Organisation Address. UNITED STATES

Admin Name........... Kevin Wuertz
Admin Address........ P.O. Box 97961
Admin Address........
Admin Address........ Las Vegas
Admin Address........ 89193
Admin Address........ NV
Admin Address........ UNITED STATES
Admin Email.......... [email hidden]
Admin Phone.......... (701)777-9472
Admin Fax............

Tech Name............ Verio Hostmaster
Tech Address......... 5050 Blue Lake Dr.
Tech Address......... Ste 4
Tech Address......... Boca Raton
Tech Address......... 33431
Tech Address......... FL
Tech Address......... UNITED STATES
Tech Email........... [email hidden]
Tech Phone........... 888-663-6648
Tech Fax............. 888-663-6655
Name Server.......... ns11a.verio-web.com
Name Server.......... ns11b.verio-web.com

"bike writer" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Several of my friends are trying to get in touch with icycleusa.com.
Their web site is totally useless. Anyone have an email or contact #?
Thanks,
[email hidden]

From Cyber Cyclery:

Icyclesusa.com

Phone: 701-741-1227
Fax: 701-777-9472

Address Details
Street: 3717 Berkeley Dr. #4
Location/City: grand Forks
State/Province: North Dakota (ND)
Country: USA
ZIP/Post Code: 58203

<[email hidden]> wrote in message
news:6Kc5d.19995$He1.17427@attbi_s01...

Quoted message said:

From Network Solutions Whois Database=======================

Domain Name.......... icyclesusa.com
Creation Date........ 2000-01-20
Registration Date.... 2000-01-20
Expiry Date.......... 2014-01-20
Organisation Name.... Icycles
Organisation Address. P.O. Box 97961
Organisation Address.
Organisation Address. Las Vegas
Organisation Address. 89193
Organisation Address. NV
Organisation Address. UNITED STATES

Admin Name........... Kevin Wuertz
Admin Address........ P.O. Box 97961
Admin Address........
Admin Address........ Las Vegas
Admin Address........ 89193
Admin Address........ NV
Admin Address........ UNITED STATES
Admin Email.......... [email hidden]
Admin Phone.......... (701)777-9472
Admin Fax............

Tech Name............ Verio Hostmaster
Tech Address......... 5050 Blue Lake Dr.
Tech Address......... Ste 4
Tech Address......... Boca Raton
Tech Address......... 33431
Tech Address......... FL
Tech Address......... UNITED STATES
Tech Email........... [email hidden]
Tech Phone........... 888-663-6648
Tech Fax............. 888-663-6655
Name Server.......... ns11a.verio-web.com
Name Server.......... ns11b.verio-web.com

"bike writer" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Several of my friends are trying to get in touch with icycleusa.com.
Their web site is totally useless. Anyone have an email or contact #?
Thanks,
[email hidden]

I believe the phone number is for Wuertz's former residence in Grand Forks,
ND... he used to sell out of his apartment . Kevie now operates out of Las
Vegas, NV...

<[email hidden]> wrote in message
news:6Kc5d.19995$He1.17427@attbi_s01...

Quoted message said:

From Network Solutions Whois Database=======================

Domain Name.......... icyclesusa.com
Creation Date........ 2000-01-20
Registration Date.... 2000-01-20
Expiry Date.......... 2014-01-20
Organisation Name.... Icycles
Organisation Address. P.O. Box 97961
Organisation Address.
Organisation Address. Las Vegas
Organisation Address. 89193
Organisation Address. NV
Organisation Address. UNITED STATES

Admin Name........... Kevin Wuertz
Admin Address........ P.O. Box 97961
Admin Address........
Admin Address........ Las Vegas
Admin Address........ 89193
Admin Address........ NV
Admin Address........ UNITED STATES
Admin Email.......... [email hidden]
Admin Phone.......... (701)777-9472
Admin Fax............

Tech Name............ Verio Hostmaster
Tech Address......... 5050 Blue Lake Dr.
Tech Address......... Ste 4
Tech Address......... Boca Raton
Tech Address......... 33431
Tech Address......... FL
Tech Address......... UNITED STATES
Tech Email........... [email hidden]
Tech Phone........... 888-663-6648
Tech Fax............. 888-663-6655
Name Server.......... ns11a.verio-web.com
Name Server.......... ns11b.verio-web.com

"bike writer" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

Several of my friends are trying to get in touch with icycleusa.com.
Their web site is totally useless. Anyone have an email or contact #?
Thanks,
[email hidden]

Address might be correct. However, I believe the phone number is for
Wuertz's former residence in Grand Forks, ND... he used to sell out of his
apartment . Kevie now operates out of Las Vegas, NV... you might have better
luck contacting his web hosting company.

I noticed that you posted ICYCLES's contact info on the RBM Board. Since
ICYCLES
does not have the staff to handle large quantities of incoming phone calls,
and increasing our staffing levels to handle an increasing number of calls
would not be cost-effective, we would greatly appreciate it if you would
refrain from providing the number to others, especially in public forums
such as discussion boards and chat rooms.

We certainly appreciate your willingness to provide help to other users and
I know that providing the phone number seems like the correct thing to do,
especially when a user appears to need emergency help; however, providing
the number to large groups is counter-productive. Since we don't have the
staff to handle these calls it only increases the frustration levels of both
members and staff.

It is not very hard for people to contact us. There are multiple CONTACT US
links on every page of our website. It is necessary for customers to use
those links in order to receive the professional help they deserve.

"ICYCLES" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

I noticed that you posted ICYCLES's contact info on the RBM Board. Since
ICYCLES
does not have the staff to handle large quantities of incoming phone

calls,

Quoted message said:

and increasing our staffing levels to handle an increasing number of calls
would not be cost-effective, we would greatly appreciate it if you would
refrain from providing the number to others, especially in public forums
such as discussion boards and chat rooms.

Sounds like someone think more highly of himself than he ought.

"Ground Zero" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

"ICYCLES" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

I noticed that you posted ICYCLES's contact info on the RBM Board. Since
ICYCLES
does not have the staff to handle large quantities of incoming phone

calls,

Quoted message said:

and increasing our staffing levels to handle an increasing number of

calls

Quoted message said:

Quoted message said:

would not be cost-effective, we would greatly appreciate it if you would
refrain from providing the number to others, especially in public forums
such as discussion boards and chat rooms.

Sounds like someone think more highly of himself than he ought.

Yea and to think that I was thinking of ordering from their site just last
night. If I can't talk to a real person then they generally are not going to
get my credit card information.

JSR said:

"Ground Zero" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

"ICYCLES" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

I noticed that you posted ICYCLES's contact info on the RBM Board. Since
ICYCLES
does not have the staff to handle large quantities of incoming phone

calls,

Quoted message said:

and increasing our staffing levels to handle an increasing number of

calls

Quoted message said:

Quoted message said:

would not be cost-effective, we would greatly appreciate it if you would
refrain from providing the number to others, especially in public forums
such as discussion boards and chat rooms.

Sounds like someone think more highly of himself than he ought.

Yea and to think that I was thinking of ordering from their site just last
night. If I can't talk to a real person then they generally are not going to
get my credit card information.

Yeah!!!

Take those Wankerz right off the Highly Recommended list immediately

I noticed you have the right amount of staff to take the money... then
you don't have the staff to return emails asking whether or not the
ambiguous/vague/unclear photo of a tire is kevlar or wire... but you
do have the staff to ship the tires out.... but then you don't have
the staff to provide service after the sale.

You write "It is not very hard for people to contact us. There are
multiple CONTACT US links on every page of our website. It is
necessary for customers to use those links in order to receive the
professional help they deserve."

Mmmm, no. I saw my friend's replies from you; emails with links to
nothing, unless of course, if you count staring at a white Web site
"the professional help they deserve."

I applaud the rider who posted your information. I will make sure it's
posted on the appropriate bike forums so your deserving customers can
get in touch with you to discuss their purchases.

"ICYCLES" <[email hidden]> wrote in message news:<[email hidden]>...

Quoted message said:

I noticed that you posted ICYCLES's contact info on the RBM Board. Since
ICYCLES
does not have the staff to handle large quantities of incoming phone calls,
and increasing our staffing levels to handle an increasing number of calls
would not be cost-effective, we would greatly appreciate it if you would
refrain from providing the number to others, especially in public forums
such as discussion boards and chat rooms.

We certainly appreciate your willingness to provide help to other users and
I know that providing the phone number seems like the correct thing to do,
especially when a user appears to need emergency help; however, providing
the number to large groups is counter-productive. Since we don't have the
staff to handle these calls it only increases the frustration levels of both
members and staff.

It is not very hard for people to contact us. There are multiple CONTACT US
links on every page of our website. It is necessary for customers to use
those links in order to receive the professional help they deserve.