How To Contact ICYCLES?

Never mind. Just managed to find the ask a question form. Now well see if they
respond. It sure lists alot of things to NOT ask about.

David White said:

How can one do this? Their web site posts no email address. There is no
"contact us" form. Of course, there is no phone number either. I tried
sending email via their EBay user id. All I got is a boiler plate FAQ
response - no response to my questions or how to contact further. How in
hell can someone run an on-line parts shop and NOT even respond to
email. Perhaps this is an indication of potential troubles?

David White said:

How can one do this? Their web site posts no email address. There is no
"contact us" form. Of course, there is no phone number either. I tried sending
email via their EBay user id. All I got is a boiler plate FAQ response - no
response to my questions or how to contact further. How in hell can someone run
an on-line parts shop and NOT even respond to email. Perhaps this is an
indication of potential troubles?

I doubt it- since you found the form, you're on the way.

I had a slight bit of trouble with a shipment from them. The package
was damaged in transit (so it was USPS's fault), and I didn't get a bag
of spoke nipples I'd ordered. I used the contact form, and ICYCLES sent
me a replacement bag of nipples, no questions asked. I didn't get any
replies, but they got me what I needed. *I* think that's good service-
not particularly friendly, but good business.

Jeff

"David White" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

How can one do this? Their web site posts no email address. There is no
"contact us" form. Of course, there is no phone number either. I tried
sending email via their EBay user id. All I got is a boiler plate FAQ
response - no response to my questions or how to contact further. How in
hell can someone run an on-line parts shop and NOT even respond to email.
Perhaps this is an indication of potential troubles?

There must be because I just ordered a part from them last week and got it
this week.

"Tom Kunich" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

"David White" <[email hidden]> wrote in message
news:[email hidden]...

Quoted message said:

How can one do this? Their web site posts no email address. There is no
"contact us" form. Of course, there is no phone number either. I tried
sending email via their EBay user id. All I got is a boiler plate FAQ
response - no response to my questions or how to contact further. How in
hell can someone run an on-line parts shop and NOT even respond to email.
Perhaps this is an indication of potential troubles?

There must be because I just ordered a part from them last week and got it
this week.

I've ordered from them several times and have been happy with the service.

Lee

In article <[email hidden]>,
[email hidden] says...

....

Quoted message said:

I had a slight bit of trouble with a shipment from them. The package
was damaged in transit (so it was USPS's fault), and I didn't get a bag
of spoke nipples I'd ordered. I used the contact form, and ICYCLES sent
me a replacement bag of nipples, no questions asked. I didn't get any
replies, but they got me what I needed. *I* think that's good service-
not particularly friendly, but good business.

Friendly is nice, but the only real necessity is that you get what you
pay for, and they seem to do that ok.