Dura Ace poor service

Thank goodness for the local bike shop. What if you mail
ordered the shifters! I wonder if my LBS would have given me
a new sti & kept the warranted one? It pays to be friend
with the LBS.

Evan Evans said:

Thank goodness for the local bike shop. What if you mail
ordered the shifters! I wonder if my LBS would have given
me a new sti & kept the warranted one? It pays to be
friend with the LBS.

My Ultegra rear hub flange failed a couple of years ago
within the warranty period. I had bought it from Nashbar. I
sent it to Shimano in Irvine(?) CA with the warranty claim
form. They sent me a replacement fairly quick, but they sent
a 32H hub, and mine was a 36H. They claimed they didn't have
a 36H Ultegra.

It took several phone calls, but I finally talked them into
giving me 36H Dura Ace hub. They paid the shipping both ways
for the 32H Ultegra.

Bottom line: Ya gotta bug them. Call often, and be nice but
firm. Keep reminding them: 'Hey, my bike is out of
commission until you guys ship the part!"

Art Harris

"Frank Gmeindl" <[email hidden]> wrote in message
"]news:[email hidden]...

Quoted message said:

I've been waiting for Shimano to replace a 9-spped Dura
Ace brifter for 3 weeks and have no indication that I'll
ever get it. I bought a brand new Dura Ace 9-speed group,
rode it about 200 miles, and the right hand lever failed.
The throw on the long lever became radically longer when
shifting from the 3rd biggest to 2nd biggest cogs than
when shifting all the other cogs. My LBS agreed that it
was a defect. First, Shimano told them it was their fault.
Then, they agreed to replace it. My LBS asked them to send
the replacement. Shimano wouldn't send one without first
receiving the defect. The LBS sent it in 3 weeks ago. One
phone call to Shimano two weeks ago and another last week
got the same response, "It's in our system".

Fortunately, my LBS loaned me a used brifter or I'd be off
the bike for 3 weeks of the best riding of the year right
now. Think about that the next time you need to make a
purchase decision. I've had many Shimano and many Campy
groups over the years. Functionally, they each have their
quirks but at least you can repair Campy. I regret having
purchased Dura Ace.

Frank

Y'know, if you're THAT upset about buying D/A, I need
another gruppo. Send it my way. In the 5 years one of my D/A
gruppos has been on my bikes the only problem I had was the
BB. I switched that out with an Ultegra, no more problems.

I bought a "used" set of STI from a guy in AZ. One of the
clicks was missing in the shifter. Sent it back to Shimano,
and got it back a few weeks later. Hasn't malfunctioned
since. (that's been ~2-3 years now) I figure that's what you
get sometimes when you get a set of D/A shifters for $125...

Now to the Campy question: how many LBS-es are going to keep
a Campy shifter disc (+ wear parts: springs, etc.) in stock
"just in case" someone needs one? They're probably going to
call QBP and order the stuff with their regular weekly
order. Now you're still out at a week or two till they get
it in, installed, and back to you. Not too much different...

The question of having a serious malfunction in a major
piece of gear on my bikes is the reason I have at least two
road bikes. If something DOES go wrong, I have a backup.
Were I in your situation, it would mean that I just couldn't
switch bikes for a few weeks. Oh well.

I've been seeing lots of "anti-LBS" comments in some of
the boards I've been reading. This is an instance where
having an LBS around is a GOOD THING. D'ya think that the
MO place would've lent you the D/A shifter till yours came
in? Don't think so!

Right now, patience is a good thing. You'll get your shifter
back soon.

M

Mike-<< Now to the Campy question: how many LBS-es are going to keep a Campy
shifter
disc (+ wear parts: springs, etc.) in stock "just in case" someone needs one?

Quoted message said:

Quoted message said:

<BR><BR>

Can only speak for Boulder, where 4 LBS all have all
Campagnolo ERGO small parts all the time. As for keeping
this stuff in 'just in case', the parts are cheap, just like
a lot of small parts that a decent LBS keeps 'just in case'.

Rememeber that you had your lever repaired at shimano but no
more. They warranty replace or if out of warranty-sorry,
gotta buy a new one.

Peter Chisholm Vecchio's Bicicletteria 1833 Pearl St.
Boulder, CO, 80302
(303)440-3535 vecchios.comvecchios.comOpen ↗ "Ruote convenzionali
costruite eccezionalmente bene"

On Tue, 4 May 2004 12:39:25 -0700, "SDMike" <[email hidden]>

Quoted message said:

Now to the Campy question: how many LBS-es are going to
keep a Campy shifter disc (+ wear parts: springs, etc.) in
stock "just in case" someone needs one? They're probably
going to call QBP and order the stuff with their regular
weekly order. Now you're still out at a week or two till
they get it in, installed, and back to you. Not too much
different...

The wear parts that you mention don't wear overnight and can
be considered a maintenance item. The owner of the shifters
should keep a set of springs. The shift disks don't wear
out. To change the springs takes a 5 mm and 3 mm hex key,
and a wide blade screw driver of crochet hook. There are
detailed instructions posted at websites. While you're doing
it, putting in new cables and housing is nothing...another
maintenance item.

I admit that servicing the DA is easier. You squirt it with
WD2 and, if it doesn't work, you throw it away.