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Does RANS answer its email?

Started by Carol Cohen · · Last activity · 10 posts · 936 views

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01 / Original postDoes RANS answer its email?Carol Cohen · 2 Jun 2003 02 / This pagePosts 1–10Page 1 of 1 · chronological order 03 / Latest replyPost #10Guy Bergeson · 7 Jun 2003

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Original section
Recumbent bicycles
Published
2 June 2003
Last activity
7 June 2003
Original author
Carol Cohen
Posts
10
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Public discussion
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  1. Original post
    Carol Cohen
    Archived post
    #1

    Twice I've emailed RANS ([email hidden]) for info about the Fusion bike. May 22 and May 27. Is there
    another address for them that they do read?

    C.C.

    Report
  2. Cletus Lee
    Archived post
    #2

    In article <[email hidden]>, [email hidden] says...

    Quoted message said:

    Twice I've emailed RANS ([email hidden]) for info about the Fusion bike. May 22 and May 27. Is
    there another address for them that they do read?

    I've not known RANS to recognize the value of email since John Schlitter Left. Phone calls always
    worked when I needed help or info.
    --

    Cletus D. Lee Bacchetta Giro Lightning Voyager clee.orgclee.org
    - Bellaire, TX USA -

    Report
  3. g19glock1
    Archived post
    #3

    I have not gotten answers to my email either.

    But I still love my V-Rex.

    Quoted post said:

    Originally posted by Cletus Lee
    In article <[email hidden]>, [email hidden] says...

    Quoted message said:

    Twice I've emailed RANS ([email hidden]) for info about the Fusion bike. May 22 and May 27. Is
    there another address for them that they do read?



    I've not known RANS to recognize the value of email since John Schlitter Left. Phone calls always
    worked when I needed help or info.
    --

    Cletus D. Lee Bacchetta Giro Lightning Voyager clee.orgclee.org
    - Bellaire, TX USA -

    Report
  4. bentcruiser
    Archived post
    #4
    Quoted post said:

    Originally posted by Carol Cohen
    Twice I've emailed RANS ([email hidden]) for info about the Fusion bike. May 22 and May 27. Is there
    another address for them that they do read?

    Yes they do answer their e-mail. But it is not in a timely manner. Response times for me was usually a week to ten days.

    Derek

    Report
  5. John W
    Archived post
    #5

    Sometimes they answer their email and sometimes they don't. I guess it depends on the mood they are
    in. When dealing with RANS it is way better to call them, they don't seem to have a problem with
    phone calls like they do with email.

    John

    "Carol Cohen" <[email hidden]> wrote in message "]news:[email hidden]...

    Quoted message said:

    Twice I've emailed RANS ([email hidden]) for info about the Fusion bike. May 22 and May 27. Is
    there another address for them that they do read?

    C.C.

    Report
  6. Bill Marsh
    Archived post
    #6

    "Carol Cohen" <[email hidden]> wrote in message "]news:[email hidden]...

    Quoted message said:

    Twice I've emailed RANS ([email hidden]) for info about the Fusion bike. May 22 and May 27. Is
    there another address for them that they do read?

    C.C.


    I tried one time too, and got no responce at all. I gave up and ordered the parts I needed from
    the Hostel shop. To hell with Rans mail Dept

    Bill V-rex

    Report
  7. Bill Marsh
    Archived post
    #7

    "bentcruiser" <[email hidden]> wrote in message
    "]news:[email hidden]...

    Quoted message said:
    Carol Cohen said:

    Twice I've emailed RANS ([email hidden]) for info about the Fusion


    bike.

    Quoted message said:
    Quoted message said:

    May 22 and May 27. Is there another address for them that they do


    read?

    Quoted message said:

    Yes they do answer their e-mail. But it is not in a timely manner. Response times for me was
    usually a week to ten days.

    Derek

    I find that


    rediculous for e-mail, I don't think they care about the customer that much, 10 responce time you
    can do with snail mail. Just my opinion\

    Bill V-rex

    Quoted message said:


    --

    Quoted message said:

    --------------------------<


    Posted via cyclingforums.com cyclingforums.comcyclingforums.com

    Report
  8. Floyd Sense
    Archived post
    #8

    Recently I sent an email to Rans about a new seat mesh I needed. After no response for two days, I
    called them and got a fellow named Dave who remembered seeing my email, but said he was swamped and
    running behind on the email. He was very prompt in getting my telephone order to me. From now on,
    I'll just call - not a problem.

    "bill marsh" <[email hidden]> wrote in message
    "]news:[email hidden]...

    Quoted message said:


    "Carol Cohen" <[email hidden]> wrote in message
    "]news:[email hidden]...

    Quoted message said:

    Twice I've emailed RANS ([email hidden]) for info about the Fusion bike. May 22 and May 27. Is
    there another address for them that they do read?

    C.C.


    I tried one time too, and got no responce at all. I gave up and ordered the parts I needed from
    the Hostel shop. To hell with Rans mail Dept

    Bill V-rex

    Report
  9. g19glock1
    Archived post
    #9

    I finally got answers to me email from Dave at RANS yesterday, but I had already phone ordered the new fenders for my Vrex.

    :-]

    [QUOTE]Originally posted by Floyd Sense
    [B]Recently I sent an email to Rans about a new seat mesh I needed. After no response for two days, I
    called them and got a fellow named Dave who remembered seeing my email, but said he was swamped and
    running behind on the email. He was very prompt in getting my telephone order to me. From now on,
    I'll just call - not a problem.

    "bill marsh" <[email hidden]> wrote in message
    "]news:[email hidden]...

    Quoted message said:


    "Carol Cohen" <[email hidden]> wrote in message
    "]news:[email hidden]...

    Quoted message said:

    Twice I've emailed RANS ([email hidden]) for info about the Fusion bike. May 22 and May 27. Is
    there another address for them that they do read?

    C.C.


    I tried one time too, and got no responce at all. I gave up and ordered the parts I needed from
    the Hostel shop. To hell with Rans mail Dept

    Bill V-rex [/B]

    [/quote]

    Report
  10. Guy Bergeson
    Archived post
    #10

    Interesting. Maybe your timing is bad, or something. I've e-mailed those guys with simple questions
    about parts, specs, etc. Often I've had e-mail conversations of the course of a day with them. How
    very strange that I get a responce and you don't.

    Does anybody else have a story. What's the norm for their e-mail responce?????

    guy Rocket wana-be "bill marsh" <[email hidden]> wrote in message
    "]news:[email hidden]...

    Quoted message said:


    "Carol Cohen" <[email hidden]> wrote in message
    "]news:[email hidden]...

    Quoted message said:

    Twice I've emailed RANS ([email hidden]) for info about the Fusion bike. May 22 and May 27. Is
    there another address for them that they do read?

    C.C.


    I tried one time too, and got no responce at all. I gave up and ordered the parts I needed from
    the Hostel shop. To hell with Rans mail Dept

    Bill V-rex

    Report

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