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Frank
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"Zebee Johnstone" <[email hidden]> wrote in message
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Quoted message said:In aus.bicycle on Fri, 29 Sep 2006 05:40:41 +0800
Plodder said:I'll continue working in my current job until about April next year to
save
Quoted message said:Quoted message said:needing to borrow more money for working capital. Then I'll quit and go
full-time into the shop. I'm planning on making it a comfortable place
to
Quoted message said:Quoted message said:pop in and have a cuppa - I hate hard sell and wont do it.
I'm not sure how much bicycle shop money is made via the workshop, but
for most motorcycle shops it's a significant part of the cash flow.
If it is a biggish part then you find that bods popping in to
chat can really slow up your working rate and [censored] the paying
customers. That's also true of the people who just come in looking for
something.... the chatters take up room, and distract you from the people
who walk in the door.
So be aware of that, and don't let yourself be distracted so you don't
lose potential new customers.
There's a balance. Best motorcycle shop I've dealt with had the owner
and a mechanic. The spannerman was out the back doing his thing and
the owner was a really friendly guy who spent good time with everyone
who came in, no matter how unlikely. On a saturday afternoon he
officially shut the place at midday and everyone sat round with a beer
and chatted but if you dropped in at 1 to get bits you could get them.
THe worst one was a shop that only did mechanical work. Nice enough
bloke but he was too easily distracted both by people dropping round
and by doing the fun stuff instead of the bread and butter boring
stuff.
So everything took forever and too many things got forgotten.
Zebee
Yup - good point and one I've considered. One reason I want to continue
working for pay is so I have time to expand the business to pay two
reasonable wages - one for a mechanic.
I do have a tendency to get distracted into conversations too easily. I'll
need to keep a check on myself. I hadn't articulated that thought - thanks
:-)
The direction I want to go is very much service based so yes, I'll be
looking to the workshop to provide a significant portion of the income. I'm
hoping (perhaps a little naive) that if I can build up a good service
reputation then sales and return custom will follow - the old "take care of
people and business will take care of itself"
Here's hoping it works out - I've often been accused of being a dreamer, but
so many 'dreams' have worked out when I've applied effort. At least I won't
be saying "I shoulda" as I retire from my 40 years in the same office!
me