I got my order today from udc. I Ordered various odd parts and a couple
tires. But when I open the box, it had no bill of sale. Just the usual
bumper stickers and a convention invite and return form. Much worse,
the sealed snafus and pedal bumpers I ordered where not there. The ups
box said 1 of 1 and the tracking number said 1.
So I checked my email and there was nothing except the order list
they always send, listing the pedals.
At this point I felt a bit like I had got coal in my stocking, no new
pedals today!🙁 Worse, I had never had this happen before. What if
they insist they sent it ? I could prove nothing. I knew for sure I
would have to complain on the forum. I wondered how many would think I
was lying😕 , probably more then would say it I
figured.🙄
So I send udc a wtf email, worded more polite then that. I got this
reply back a few hours later - "Thank you for your email. I had our
parts guy include a small piece of paper with your order indicating
that the Snafu pedals and Pedal Protectors were temporarily out of
stock. We have placed these items in backorder so that they may be
shipped out as soon as we receive more in. "
This was a relief. Extremely careful checking revealed no such note.
I was never notified that the item was out of stock (as all other
merchants have done). I placed the order Thursday. Now on Tuesday udc
has still not undated their site to say the pedals are out of stock.
One of my first udc orders, I paid 100 $ more then A E Bike's 07
price for a leftover 05 KH. It was actually a demo. The seat post had
been cut for a midget.
Helpfully, they included an extra seat post, only it was the cheap 25
mm steel one that doesn't fit a KH. Their email response was that they
would send me a KH post when they got some. They didn't, so I emailed
them again and they sent one. Meanwhile I rode the KH gently with the
post barely stuck in for 2 months, with the seat still to low.
Finally the seat post comes and it's a bike rail type. No one
checked my order to see I had bought the air seat upgrade and needed a
4 bolt post.
They sent me the right post, and I sent them back the other 2.
Any bets they won't send me the pedals until I email them again ?
What is funny is that some of us have been debating Kris lately about
why we need to pay a 150 $ retail mark up. I think he said so that
shops like udc can afford to hire knowledgeable staff that understand
unis. This excellent service can't be had cheap. At this rate A E Bike
must hire Asian monkeys that ship the wrong goods by rickshaw.
Well, except A E Bike got my order perfect, shipped a unicycle at
half the cost udc charged for two tires. And has a knowledgeable
spokesman to post on our forum and answer questions. Other then that
and their low prices they must suck somehow. Maybe they don't "grow
the sport". Kris realizes we need patience to learn to be good riders,
and AE Bike doesn't teach that anywhere near as good as udc.😉
--
feel the light
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