Thanks....I finally got a response from Cateye...They have two people working in their customer service dept. to respond to all of North America via phone, email, etc...The response was a bit defensive...I think I hurt their feelings...Said they never got my first email...Anyways, thanks for the advice... :o Here's the response I got:
First of all, our customer support, while not perfect, is topnotch, and in my opinion far exceeds any I have personally received from other companies that I have dealt with... there are two guys here for all of North American customer service and we answer hundreds of phone calls a day and thousands of emails a week.
Second, I searched through any non-responded to emails that may have been missed in my inbox, and did not find any from you, or any regarding this topic.
Third, you just press MODE 1/MODE 2/START/ENTER simultaneously and INSTANTLY RELEASE ALL THREE BUTTONS, instead of pressing and holding them.
Lastly, post what you wish, if it makes you feel better.
Best regards,
Jeff
Jeff Wilbur
Cat Eye Customer Service and Marketing
1705 14th Street, #115
Boulder, CO 80302
303-443-4595 x 103